I personally would prefer an email recap of phone conversations due to the nature of my being deployed at the time and in a fast moving environment does become a hassle to remember and be close to pen and paper to write down crucial details buying a home. Gabe was good about doing this.
This was my second time using VU home loan add I would definitely do I a third time around. The team was very helpful, they walk me through step that I did not understand are have questions about. Very helpful and easy to work with. Thanks for making my family and I dream a reality.
Casey and his team made the process super easy to understand and helped me see how refinancing would be value added to my finances and made me excited for the next one! Hope I get to work with them again.
Everything went pretty well. There was only one issue and I believe it was my fault. There was one agreement form that delayed my family over the weekend, but everything worked out in the end because of the top tier team at Veterans United.
Amazing customer service!
You ALL were AMAZING!!! From dealing with our finances cial issues to getting us on track.....dealing with my wife!! I love her but she worries so much!! You all kept her moving and made things work perfectly!! We have lived in this house for 3 years and we can now look forward to the rest of our lives in it with our family!! Thank you so very much!!! We would and will be recommending u to everyone we know buying a home!!
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Can't say it enough appreciate everything the team did for my family and i
Really good team to work with. Great communication and help along the process. Appreciate all the help.
Thank you very much to my entire team!
Very poor customer service . Hard to believe they would treat other vets this bad .
Response from Veterans United
Hi Scott,
I’m really sorry to hear about your experience with us. It’s especially hard to hear that, as a veteran, you felt let down by our team. That’s not the kind of service we aim to provide, and I completely understand how disheartening this must have been for you.
My team remains available to learn more about what happened and see how we can make things right. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you reach out after hours, we’ll get back to you as soon as possible.
There were several delsays due to the appraiser.
Response from Veterans United
Hi Jeff,
I’m really sorry to hear about your experience, especially with the delays caused by the appraiser. I can imagine how frustrating it must have been to deal with constant delays and feel like you weren’t getting clear answers along the way. That’s not the level of service we aim to provide, and I appreciate you bringing it to our attention.
We’ll be looking into your appraisal process to see how we can help avoid similar delays in the future. While Veterans United doesn’t have direct control over third-party providers, we know how important it is to work together to find solutions and keep the process moving for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how stressful it can be when unexpected delays pop up.
We’d love to dig deeper into what happened and address this as we are able. If you’re open to sharing further, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but if you contact us outside of those hours, we’ll respond as soon as possible.
I was not prepared for the way I felt all through the process of buying my new home. I was a little worried and flustered at times but Veterans United and the team I was assigned to were great… they eased my mind throughout the process. thanks, Curtis, Leah and Logan.
Great Supportive Dedicated Team of Professionals. Very Much Appreciated. Greatness.
Thank you Faith, Tiffany, Josh Daniel and all team members who helped me. Delores Rudd
