Thank you all. This is 2nd go around with Nate and the team and it was smooth sailing.
My Daughter and her husband will be calling him soon..
I have always heard horror stories about the home buying process, but with Veterans United they made everything as simple as just a push of a button.
I will only use Veterans United from now on. My Wife and I were excited about working with Zach Roberts, We were referred to him by my Brother, (Eugene Russell ) Zach made this purchase nearly stress-free. It was truly a pleasure working with Zach and the entire Veterans United Team. My lender from this point on.
Between the flooding basement and leaking roof and asbestos and electrical wires trying to burn the house down, I'm pretty sure I was safer in Afghanistan. Thanks.
Response from Veterans United
Hi Chad,
I’m so sorry to hear what you’ve been dealing with since moving into your home. No one expects to face issues like flooding, roof leaks, or safety hazards right after closing—and to say it’s disappointing would be an understatement. I can’t imagine how frustrating and overwhelming this must feel, especially when you trusted that the process would protect you from surprises like this.
While we don’t control the condition of the home or what comes up after closing, that doesn’t mean we don’t care. You deserved clear guidance and support throughout your journey, and I’m truly sorry you were left feeling like we let you down.
If you’re open to it, we’d really appreciate the chance to talk more about your experience and see how we can help from here. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, but please feel free to reach out anytime.
Ok… so I thought this another gimmick and I would regret calling United Veterans… I was shocked from the first phone call to the last email. This was the first home I had bought in quite sometime. Everything was handled by the numbers, proactive, professional and answered every question I had… man what an experience!!! If I had to do it all over again, I’d choose United Veterans. Thanks again for making my home buying a simple task.
Use these folks, you'll have the best experience and your move will go off without a hitch.
You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
First time buying a home and they made it extremely quick and painless. They are extremely helpful and responsive on everything. Even the real estate agent they got for me was absolutely amazing.
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Such a great experience! We are so thankful!
I have nothing but excellent things to say about this entire experience. This process was seamless with no obstacles at all. We found and closed on our dream home in less than 60 days. Thank you.
Thanks for all your help and assistance. Loving the house!
I had an excellent experience the first time, which led me to return—and this time, the service was even better. I highly recommend them for anyone seeking VA Home Loan services
