Always the best!
They work hard to make sure everything is in order. They expidite the process to make sure it is done on a timely bases. Very firendly and awesome to work with.
1) read the fine print, because they will make sure they get their money, no matter if you get screwed.2) They inflate the number to make it seem better than what it really is. Trust me, go with Navy federal or USAA, for sure you’ll get a better deal.
Never again!
Response from Veterans United
Hi Luis,
Thank you for sharing your feedback. I'm sorry to hear you left feeling disappointed with your experience. I understand how frustrating it can be when the loan terms or costs don't meet your expectations. We strive to be transparent throughout the process, and I'm sorry we didn't earn your confidence.
I'd appreciate the opportunity to learn more about your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I would recommend this team a million times. Steven and his team were very professional. They welcomed me with a game plan. Not one time did I miss out on anything. Even when I started the underwriting process they still called with info and answers. This team is amazing in all ways. They cared about every bit of my family enjoying this home buying process. Even the kids were thought of. This team is the dream team. A+++++++ for communication, knowledge, determination, willingness to go above and beyond and most importantly making you feel like you are right where you belong. Thank you. From the bottom of my heart.
My experience working with Veterans United was a super easy process. I was nervous at first, because I was thinking that I’m a young 30 year old, that wouldn’t even know where to go or what to do when it comes to purchasing a home. Veterans United made it very easy, they guide me step by step throughout the entire process. If I didn’t know something or wasn’t clear with anything I bumped into, I would ask and they had the resources and tools to help. All you have to do is make a call and they are there to help! Thanks a lot team you are all awesome!
Great experience. As a first time Home buyer, I could not have asked for a better team or loan company. Horace Johnson was an amazing loan officer. There were never any “issues”, just solutions!
My loan team was amazing and would recommend to anyone interested in using their VA home loan.
We did not appreciate how things were handled on this loan. Edward kept taking days off to sign, made him look unreliable because VU kept saying oh we're going sign this day, nope this day, nope this day. Nick never called Edward, and this was his loan. Always called his wife so his wife could pass the bad news on. And yes, I understand " Nick has a family too" as what he said to me regarding the survey. I asked Nick to call Edward, but never did. That really says something about that person. Awful experience!!!!
Response from Veterans United
Hi Edward,
Thank you for sharing your feedback. I'm sorry to hear your experience was so frustrating. I understand how disappointing it must have been to deal with changing signing dates and to feel that communication wasn't handled the way you expected. That's not the experience we want anyone to have.
I'd like the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I felt that she cared about my needs as a first time home buyer. She answered all of my questions and made sure I understood the process.
Dava and Mellisa were great
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Everything went so smoothly
Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.
From start to finish everyone was so nice and extremely helpful. Would recommend to all my friends and family.
Friendly and hard working team.
I would definitely recommend Veteran United to all friends and have already recommended them to other veterans , They made the experience very casual without stress by keeping me informed step by step and guiding me through any hurdles , Seth and Danielle were great and very knowledgeable of the finance processes that made my work gathering information very easy . Thanks again Seth and Danielle . Dorsey
