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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

429,724

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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2
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5 out of 5 Stars
Would Recommend
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

Was a very smooth process and the app and website made turning in documents so easy

headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
Would Recommend

Charles and the team were great. Attentive and asked all my questions when I had them.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

4.5 out of 5 Stars
Would Recommend

They were straight-forward, timely, and efficient.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
Photo submission from Thomas A.

If you're looking to buy go VETERANS UNITED! They do what they can to make your dream come true! We closed in 33 days! Tim Spears was amazing, highly recommend him. The experience of buying a home through veterans United was fairly simple, and quick! I had the pleasure of working with Tim Spears! He was awesome at making sure we knew exactly what to do and how to do it. Also provided tons of info and have contacts for other people to reach out to! Very down-to-earth and awesome person!

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

4 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend

Amazing experience!!!

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend

good service all through the prosses i will use them when i buy my next home

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend

Amazing assistance made this easy in a world of chaos!!!! I’ll always use Greg, but personally hope this my last buy!!!

headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
Photo submission from Francesca O.

I love veterans united and will recommend them to any military affiliated person who is looking to buy a home!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

4.5 out of 5 Stars
Would Recommend

The Veterans united team are very exceptional team. They are ready and eager to work with new customers and existing ones. They made the home buying process a very smooth and pleasant experience. Thank you Veterans United. You guys rock!!

headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Matthew and Rachael were on top of everything throughout the entire process. My buyers felt that all their needs were met and questions were answered. I would recommend VA buyers to Matthew again!

headshot image of Matthew Rowe

Loan Officer: Matthew Rowe

NMLS# 2636071

1.5 out of 5 Stars

1. Many of the houses, which I preferred, were unavailable due to Veterans United’s stringent inspection policies. This resulted in me having to settle for a property that didn’t have the appeal that I was interested in.2. My closing cost figures were “all-over-the-place”, resulting in a huge depletion of my cash, credit and savings.3. The website listed the property monthly payments at a little over $640, which turned out to be close to $900It will be a miracle if I can afford to be in the house for 3-months!

Response from Veterans United

Hi Mitchell,

I’m really sorry to hear how overwhelming and disappointing this process felt for you. Buying a home is already a major decision, and when the numbers shift or the homes you’re excited about don’t work out, it can feel like the rug’s been pulled out from under you.

It sounds like a mix of factors left you feeling blindsided—from homes not passing the VA-required standards to closing cost swings and that unexpected jump in your monthly payment. I can absolutely understand how that would shake your confidence, especially when you’re just starting out in a new home and trying to budget for what’s ahead.

I’d really appreciate my team have the chance to look into your file and better understand how everything unfolded. If you’re willing, I’d love to talk one-on-one. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend
Photo submission from Angelo S.

The overall experience was awesome. From start to finish, I felt as if my loan was the only one being worked. From updates on the loan process to getting my insurances, the experience was A1.

headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend

The entire team at veterans united and the realtor were so amazing, quick, and made the whole process as smooth as humanly possible!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

I would recommend this company to every veteran I come across. This was a great experience with very few hiccups and the communication was fantastic.

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

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5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

3.5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend
Photo submission from Lonnie B.

You can't go wrong with Veterans United. I can definitely say they truly care about us veterans and making our dreams of homeownership come true! Can't say enough words of how amazing Ryan and his team were through the entire process! They made sure I understood everything throughout the process and even after the sale! I can’t give enough kudos to them all.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

4.5 out of 5 Stars
Would Recommend
headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

This whole experience has been amazing and my team was the best. Made me excited for the next time I need to purchase a new house!

headshot image of Todd Handley Jr.

Loan Officer: Todd Handley Jr.

NMLS# 1715416

5 out of 5 Stars
Would Recommend

Zach was there for us every step of the way, he answered all of our questions, no matter how many we had and took the time to really explain everything and make sure we understood how everything worked. He was extremely patient, kind and caring and he treated us like family. He even sent us a little housewarming gift for our newborn baby.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

More Reviews

See all 429,724 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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