Working with Gabe and Maureen has been an absolutely pleasure. They are knowledgeable, professional and transparent. If you have a questions or concerns they will absolutely ensure all of them are addressed. They kept me updated every step of the process from me selling my home and purchasing my new home. Thank you so much for all you’ve done for me. I appreciate having a local VA loan office in the area, and how much easier it has been this time around. In 2015 when I applied for my first VA loan there was so much paperwork I had almost two boxes (hard copies) of everything. I love the new system of completing everything via the hub. Real time updates, never had to wait for anything. They were always just a phone call away! The best loan company I’ve ever worked with. Thanks for all you do for the veterans!! I will definitely recommend you to anyone!!
Brad and team were absolutely fantastic to work with. Great communication throughout, thorough in their processes and reviews, and very helpful. Couldn't ask for a better team.
Veterans United has a professional, knowledgeable, and above all friendly staff. They truly want to secure a home loan for you. They're thorough and let you know exactly what they need to accomplish this. In addition, they make sure that the home you're interested in does not have major problems i.e. bad plumbing, electrical issues, broken windows. Great home loan team!
My experience was incredibly soothing. Ken and his team took all the stress out of the process for me. I was constantly reassured and my questions were always answered in a timely manner. I appreciate the team I received and would recommend the or request them again if needed.
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You guys were awesome, felt like I had to do more leg work than expected. But I would not hesitate to send you guys to a fellow veteran.
Mr. Colgin and his team was exceptionally professional. They helped in every way and answered any and all questions very quickly.
Veterans United made the home buying process easy and I couldnt be no happier than working with Jason and his team. I would recommend Veterans United to all my family and friends.
Karlie Clark did an outstanding job of helping us through the process. At times it seemed overwhelming, but she helped us get things into the portal which was hard for us.
I had to submit multiple documents more than once. I also kept having to submit documents from my other loan through the same company. It was ridiculous
Response from Veterans United
Hi Rudy,
Thank you for sharing your feedback. I'm sorry to hear how frustrating your experience was. I understand how inconvenient it would be to repeatedly submit the same documents, especially when you also had to provide information from another loan with us. That isn't the smooth process I want anyone to have.
I appreciate you taking the time to let us know about your experience. Feedback like yours helps us identify opportunities to improve both our communication and our process.
If you're willing, I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
fast response
Nick Laws keep me informed about all the things I have to do and follow and all the paperwork necessary for me to get the loan
Ryan and his team were great throughout the entire process! I received multiple compliments from the seller’s realtor as well on Ryan and his team!
If you are looking for a honest organization to take the worry and concerns that you may have when making one of the most important decisions you will ever make look no further. If you are ready and on point with your business affairs Veterans United can help make your future bright.
Amazing!
From beginning to end veterans united made the process easy the communication was impeccable Darin Jobe returned my calls, explained everything down to the numbers and letters the whole team I had was amazing.
Listen up, working in the military puts you at a faster pace. A lot of civilians don't understand our systems. Celena comes from a military family background, and she gets it. As a first sergeant in the Signal Corps with a high demand for efficiency and a can-do attitude, Celena's outstanding support saved me from getting so frustrated with the civilian systems' shortcomings. Bottom line up front (BLUF): She gets it, and she gets your item done.Use Celena’s services, save yourselves the headache, especially when you need attention to detail that will get your loan there. She may have a slightly higher charge than others; the charge is not comparable to the headache, and flash-bang other lenders promise you. Hey, I spent 26 years plus in the Army (be-all-you-can-be), and my troops respect and trust me. Be patient, send your documents, use nice words in your follow-ups, and she gets it done. Hey, this high speed got parents and grandparents in the military. She knows paperwork and understands that troops give a lot of their life and time to serve; that we deserve someone who listens; she listens and responds.
