I almost would not recommend but I would recommend with the caveat of some of the people working there like Josie W. are superstars and some are not great and was not available as we got closer to closing. My closing was delayed because of this!
Response from Veterans United
Thank you for sharing this feedback, Geoffrey. I'm glad to hear Josie made such a positive impression and was a bright spot in your experience. At the same time, I'm sorry you didn't feel that same level of support throughout the process, especially as you got closer to closing. I understand how frustrating a closing delay can be when you're counting on things moving forward as expected.
I'd appreciate the opportunity to learn more about your experience. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
From that first call, they processed my application in record time. I was very impressed with their professionalism, not to mention all the help and suggestions they gave me.
I have recommended your services several times prior to closing and several thereafter. The process was simple, fast, professional, and truly customer-centric. I wanted to work with someone that showed respected and was interested in making this a truly collaborative effort. Greg, Brayden, and Myles were like the dream team! My family and I are happy with our new home and appreciate their hard work in making this possible. Many thanks!
Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.
Sarah and the team were very helpful and the closing was so smooth even with last minute corrections. Outstanding job.
I want to express my deepest gratitude to Wes Dyer and Jordan for their absolute masterclass performance on my VA home loan. We initiated this process on the 1st of the month, and thanks to their elite communication and rapid underwriting precision, we successfully closed in less than three weeks! Wes paid magnificent attention to my financial footprint from day one, ensuring my fixed retirement goals were completely insulated and protected. Jordan managed the processing pipeline flawlessly, moving my documents through the underwriting matrix without a single day of administrative delay. They are transparent, highly professional, and fierce advocates for veterans. If you want a mortgage team that delivers textbook precision on a tight timeline, Wes and Jordan are the gold standard.
Thank you for all your help from the underwriters to Steve and his team helped me get my credit in order and the the Realtor Jodie tall set me up with was wonderful I can’t thank you all enough for helping me make a dream come true I now have a house where my family can make memories and prosper. I’ll yell it from the roof tops to any vet looking for a home loan veterans united is the only call you need to make.
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Good communication throughout the process.
Quick to reply, answered all my questions, very helpful.
I felt that she cared about my needs as a first time home buyer. She answered all of my questions and made sure I understood the process.
Andy and team made our first time buying experience a breeze. I would recommend them 100%.
Connor and his team have been amazingly helpful through the entire process. Always responded quickly and gave good information and options.
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Billy and the team was absolutely amazing. Extremely fast on replies for questions or concerns. I can't recommend him enough. Very personal experience. Great job guys!
Samantha was an absolute light in the darkness for our first home buying experience. We had all the questions and Sam had all the answers. She made the process so smooth!
This was an outstanding experience. Luke did a wonderful job keeping me update on everything that was going on and getting through the speedbumps. I would 100 percent recommend VU to any veteran looking to get a new home!
Thank you, VU! It has been a long road, but we have landed where we want to be at the exact perfect time. What a great transition. We are so happy!
We are living the dream!
Would absolutely recommend! Whitney was great throughout the whole process, meeting any of my requests and the communication was on point! There was never a delay in communication and the process was smooth and easy!
My loan team did an amazing job with my first home purchase! They were very helpful and helped walk me through every step and concerns/ questions I had to make it a smooth home purchase. All the credit to my loan team!!!
