Melissa and Ashley were great to work with! They made a difficult process much easier…highly recommend!
Honestly I was worried going into the process as a first time buyer but everyone was so helpful through it all! Schandler and Rachel were super helpful through the process and were always honest with me about everything. I hade a tight deadline I had to be at and they 100% pulled through for me. And thank you so much to the people I didnt get to talk to that helped with the loan it means the world to me and my family that I can finally give my kids the stability Ive always wanted them to have. I will never forget what yall have done for me.
Thanks for all your help and assistance. Loving the house!
We were beyond pleased with our whole team. We would recommend Veterans United 100%.
In a few words, the process was simple, easy and quick. Also, the staff was polite.
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
Ready to see for yourself?
Experience first-hand why 375,521 homeowners give us a perfect score!
Chris and Joel are real true humans who are not only at the top of there game but very personal and professional. Top rating for quality communications and high level performance in every aspect.
Steve, Maggie, and the rest of the team did a phenomenal job in my opinion. Any of the holdups we had were not from Veterans United and my team. I feel like they went above and beyond and we're very friendly while still being professional. I would highly recommend to anyone because moving and buying a new house is very stressful and when your lender team is as great as mine was it takes a lot of the stress out of the situation.
I would recommend Veterans United to all of my fellow veterans for their home buying experience. We couldn’t be happier with the service and support Veterans United provided throughout our home buying experience. Clayton Meldi and his team did a phenomenal job from our first conversation through closing and move-in.
Ben Choi and Courtney Gully made the process smooth and painless. Both were very responsive, thorough, and helpful in the information and guidance they provided. In terms of a loan officer and his team, I hold them in the highest regard, and am grateful that I was able to work with them. In the future, should we need another home loan, we'll go through VU because of Ben Choi and his team. Top rating!
There's just SO much that I can put here... from Jon Abernathy, Beau Roberts, and Kimberly Moravec, up to and including Matthew Fitzgerald... I just don't have the vocabulary to THANK EVERYONE enough. The way Laura & I were treated... ALWAYS in a kind, and timely manner. That meant a LOT to me. With THAT as the forethought of the whole process (and throughout!) it made the process SO relaxing. YES... there was bumps in the road, but everyone listed above helped us get painstakingly through them!
The verbal walk-throughs on applications, signatures needed, to understanding the stresses of the what/where/when/why of being naive about things.
THANK YOU TO ALL OF YOU whom assisted me and Laura in this transaction. We're SO blessed and appreciative. I WOULD like to send cards/gifts (you like flowers Jon?) of appreciations... but I don't have addresses to do so.
Veterans United was very helpful in the entire home loan/home buying process and helped to walk me through each step as a first time home buyer.
Ready to see for yourself?
Experience first-hand why 375,521 homeowners give us a perfect score!
Excelente servicio, amabilidad, atenci
It was good over all
Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Response from Veterans United
Hey Bryan,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process was so stressful and that communication and timing concerns left you feeling uncertain throughout such an important milestone.
I understand how frustrating it can be to receive requests late in the process, struggle to get timely updates, and feel unprepared for key closing details. We strive to provide a smoother experience than the one you've described, and I'm sorry we fell short of your expectations.
I appreciate you sharing this feedback. Experiences like yours help us better understand where we need to improve. If you'd like to discuss your concerns further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Quick and easy. These guys know their stuff and keep you informed and walk you through every step. Thank you Kris Carmichael for making this process so easy and getting me and my family our dream home on 7 acres. Any vet looking to get a home these guys get it done and keep you informed the whole way.
Working with Veterans United Home Loans, Melissa, and her team was a great experience for my husband and me. They were organized, professional, and communicated clearly throughout the entire process, ensuring we always knew what was needed from us. The loan process moved quickly, and they made everything as smooth and stress-free as possible. We love our new home and truly appreciate the support and guidance we received along the way. We would highly recommend Veterans United Home Loans, Melissa, and her team to anyone looking to purchase a home.
Recommend an initial call to explain how the app works and what the "To Dos" are. I had to send an email to have someone explain the "To Dos" even though they were self explained. Still need someone to guide me through it in the beginning, and once I was used to them, I was good.
Buying a home wasn’t supposed to be this easy. The VU team was responsive, engaged, and friendly.
The whole team at veterans United did a great job for me
