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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
466,597 reviews
771 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 466,597 unfiltered reviews

Starting on Page 190 of 15,554. Return to Page 1

5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Jessica Galvan

Loan Officer : Jessica Galvan

NMLS# 2268425

4.5 out of 5 Stars
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars

Robert was so helpful and made the process so easy!

headshot image of Robert Weide

Loan Officer : Robert Weide

NMLS# 1291976

5 out of 5 Stars

Zane Hildreth and the entire team were an outstanding crew and a great help with me in processing my loan.

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Photo submission from Ronald I.

Working with Meagan and her entire was a pleasure. They made the process easier and understandable. They answered all our questions in a timely and professional manner. Made us feel like we mattered and that our concerns were top priority. The best decision we made was to use VU for our home loan. Thank you so much Megan and team

headshot image of Megan Crocker

Loan Officer: Megan Crocker

NMLS# 1902220

5 out of 5 Stars

Andy Harris and his team are the absolute BEST!!!!!!!!!!!!!!!!!!!!!

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars

My story begins with trying to buy a house in New Mexico but unfortunately it did not pass the inspection. Thinking it over, my family and I decided to stay here in Ohio. Veterans United couldn't be more understanding. Working with the best loan officer in the business, Mickey, we hammered out a game plan. Following that game plan he hooked me up with the best realtor from veterans United I've ever met. Mickey went over everything with me on my loan. He understood my needs and made me feel confident about my decisions. He followed up with me everyday and help me work through all the odds and ends of the home buying process. I know some veterans get money back at closing, but what I received was amazing!! I would like to thank Mickey and his team. Y'all have made this an experience one never forgets. If there any veterans out here looking to buy your forever home, look no further in the veterans United and their trusted friends from Plumtree.

headshot image of Mickey Sires

Loan Officer: Mickey Sires

NMLS# 2365616

5 out of 5 Stars
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars

Rob Weigand was very informative throughout the whole process. He made the process a very smooth transition. He answered all of questions in a very timely manner. I can’t thank him and his team enough for all the great customer service I received.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

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5 out of 5 Stars
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

5 out of 5 Stars
headshot image of Eli Davis

Loan Officer: Eli Davis

NMLS# 2165769

5 out of 5 Stars
headshot image of Jake Albers

Loan Officer: Jake Albers

NMLS# 2709266

5 out of 5 Stars

Very efficient and made the entire process smooth!

headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

5 out of 5 Stars
Photo submission from Rikeia V.

Asli Wissmann exemplifies everything Veterans United stands for. She was prompt, polite, and treated me like family. I love Veterans United because of her generosity and support through my home buying journey! She is phenomenal, as a loan officer she is one in a million!

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars

Ali the best!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

Stephen Coloni,
Our loan Officer provided exceptional service throughout our home buying process. He was always available to answer questions, explained every step clearly, and ensured everything stayed on track. His professonalism and dedication made a huge difference for us. We couldn't have asked for a better experience and would confidently recommend him to others. Veterans United provided outstanding service. 100%
Jenny Foster is also exceptional and is very knowledgeble keeping everything on track as well. 100% recommended.Jonathon retired Veteran USMC

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

0.5 out of 5 Stars

had a very disappointing experience working with this team. Communication was consistently poor—we had to repeatedly follow up just to receive basic updates, and we never felt like a priority.Kendal and Donna were often unprofessional and dismissive. On multiple occasions, they emphasized how busy they were or mentioned upcoming vacations, which only reinforced the lack of attention given to our file. Most concerning, Donna accidentally included me on an email where she was making fun of me, which was completely inappropriate and unacceptable.Additionally, the appraisal process was handled extremely poorly. The report contained numerous errors—over eight corrections were needed—including incorrect names and inaccurate information. This significantly delayed the process and added unnecessary stress.Overall, this was a frustrating and unprofessional experience from start to finish. I would not recommend this team and will not be using them again.

Response from Veterans United

Hi Andrew,

Thank you for taking the time to share your experience. Reading your review, it's clear that the process left you feeling overlooked, frustrated, and disappointed, and I'm sorry that was your experience.

Communication is a critical part of any home loan journey, and I understand how discouraging it can be when you're repeatedly following up for updates or feeling like your concerns aren't receiving the attention they deserve. I'm also sorry to hear that interactions with members of the team came across as dismissive or unprofessional. The situation you described regarding an email is especially concerning and not reflective of the level of professionalism and respect we strive to provide every borrower.

I also understand how frustrating it must have been to encounter multiple errors in the appraisal report, particularly when those corrections contributed to delays and added stress to an already important process. We know how much our borrowers rely on accurate information and timely communication throughout the loan experience.

I'd appreciate the opportunity to learn more about what happened and review your concerns further. If you're willing, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The team worked with me and answered amny questions I had quickly. I never felt alone through the process.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars

Outstanding job and was able to save me a lot of money.

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Everyone involved was great!!!!! Special shout out to Nate, Christy, and Marjorie!!!!

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

Honestly extremely happy with how everything went

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

4.5 out of 5 Stars
Photo submission from Dawn S.

After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

4.5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars

Phil Smyser is exceptional. He took the time to understand our unique situation and FOUGHT for us!!! Simply put we got in a bind because of another mortgage services misinformation and PHIL swept in and saved the day. HE IS AMAZING, Veterans United is amazing. I especially love the level of integration on the web site and app. You can simply enter in your info and viola your income, addresses, employment history is all imported in and verified.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars

The process as a whole really sucks but I imagine it could've sucked more without Ryan and Cara.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

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