Kris and the VU team made the loan process understandable and helped to accomplish all the
To-do's in an easy manner,always staying on top of things. I would definitely recommend Veteran's United to all vets looking to purchase a home.
Thank you all🇺🇸🇺🇸
Working with Meagan and her entire was a pleasure. They made the process easier and understandable. They answered all our questions in a timely and professional manner. Made us feel like we mattered and that our concerns were top priority. The best decision we made was to use VU for our home loan. Thank you so much Megan and team
10 out of 10 Everytime I work with Veterans United. They really do care
Great service
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Liked the app made everything very easy
Asli Wissmann exemplifies everything Veterans United stands for. She was prompt, polite, and treated me like family. I love Veterans United because of her generosity and support through my home buying journey! She is phenomenal, as a loan officer she is one in a million!
From the moment Nick picked up the phone until the day we closed, my experience was top notch. With warmth and sincerity the team helped me through this process like I was more than just another home buyer, I was family. Thank you for making me feel so comfortable in my home buying experience. I will be recommending this company to anyone that is looking to start their home purchase journey! God bless you all!Warmest regards,
John Price
100% recommend Veterans United! Made everything so easy!
I have nothing but the highest opinion of the entire team that helped me with this process from start to finish. They have been nothing but professional, informative, and timely in responses to questions I had.
I complied with everything they requested. Then things changed. Every thing had to be done over, in different average. The changes were always at the last minute putting my wife in a constant fear the loan wouldn’t go through. My wife is 79 years old. She did not need this stress.
Truthfully, just really long gaps between communication to and from the underwriter - to me it seems like there are too many cooks in the kitchen. Rachael was pleasant :)
Response from Veterans United
Hey Donald,
Thank you for the honest feedback. I’m sorry the communication throughout the underwriting process felt inconsistent and left you waiting for updates at times. I can understand how frustrating long gaps in communication would be, especially during such an important process.
I’m glad to hear Rachael made a positive impression along the way, and I’ll be sure to share your kind words with her and the team. Feedback like yours helps us better understand where we can improve the experience for future homebuyers.
If you’d ever like to share more about your experience, I’d appreciate the opportunity to connect. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Great team to work with!!!
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
Donald Weber is awesome to work with! Always answers questions in a timely manner and knows his stuff!!
The whole team was fantastic. They made every step of the way easy and enjoyable.
From start to finish, a fantastic experience by a group of true, compassionate professionals.
