Listen! Ken and Taylor went above and beyond on this.
Nathan was patient, responsive, and reassuring throughout the process. He kept us sane and moving forward when we were ready to give up on the home search and buying process! This was our second time working with him, and we couldn’t recommend him more highly.
The entire staff was very professional and polite. I do wish the loan officer Brenda would have prepared better she asked me for things several times that was already uploaded into my portal. The good thing was I was able to direct her to what I upload without having to re give to her.
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
Words truly can’t describe just how excellent of an experience it was working with Veterans United. It may be bias being that we are first time homebuyers and have never worked with anyone else, but my VU team truly made everything go smoothly for us. Plus, the app is extremely user friendly!
Everyone at Veterans United was always so helpful and positive. No matter the time, they were always quick to respond or reach out regarding any concerns we had.
Team was awesome and for a first time buyer they quickly dispelled every bit of nervousness I had with fast replies to my questions over text while also making this a much easier process than me and my wife believed it would be. App was incredibly helpful in keeping tasks organized and letting us know what to do next. Had a very pleasant experience which is a stark contrast to how first time buying experiences went for some friends that went through local lenders.
If you're looking to buy go VETERANS UNITED! They do what they can to make your dream come true! We closed in 33 days! Tim Spears was amazing, highly recommend him. The experience of buying a home through veterans United was fairly simple, and quick! I had the pleasure of working with Tim Spears! He was awesome at making sure we knew exactly what to do and how to do it. Also provided tons of info and have contacts for other people to reach out to! Very down-to-earth and awesome person!
Excellent experience !!!!
Steve, Jack, Gabby, all did an outstanding job helping us purchase another home thru VU. Our realtor Bessie K. was also top notch!! Thank you so much!
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Phil and Beth were amazing for the paperwork and getting everything together. A little hiccup at the end, but we were able to get it across the line almost exactly on the time we had. They answered all of my questions and if they weren’t able to, they had it to me within an hour. Was very grateful to have them as my team.
Alex and team we’re absolutely amazing and helpful to the extreme!
Outstanding, streamline process.
The overall experience was awesome. From start to finish, I felt as if my loan was the only one being worked. From updates on the loan process to getting my insurances, the experience was A1.
Everyone at VU was so incredible! Amazing customer service, clearly explained the entire process and was easily available for questions!Awesome experience and would definitely recommend friends and family!
At first, everything started off great. Communication was smooth, and the process seemed to be going well. Then things went downhill when I was repeatedly asked for documentation I don’t have — specifically a DD-214 — even after I explained several times that I’m still serving in the Navy and that form doesn’t apply to my situation. Instead of understanding or verifying policy, they kept asking for it again.Later, when it came time to close, the loan team failed to clearly communicate what was needed. For example, they suddenly requested my trading account information but never specified what documents they wanted or how to send them. It wasn’t even listed in my to-do items. Because of this confusion, I missed closing.I’ll admit I lost my temper — I yelled, and I regret some of what I said — but their complete lack of understanding of military procedures and poor communication made an already stressful situation worse. Cutting off all communication afterward was unprofessional. Ironically, if they had simply done their job correctly from the start, the entire issue could have been avoided.
Response from Veterans United
Hey Gregory,
I really appreciate you taking the time to share what happened. I’m so sorry for the frustration and confusion you experienced during your loan process. I can completely understand how upsetting it must have been to be asked for a DD-214 multiple times while you’re still actively serving. That should have been handled with better understanding and clearer communication from our side.
I also know how stressful it can be when expectations around closing aren’t clearly explained, especially when new document requests come up unexpectedly. You deserved a smoother and more respectful experience from start to finish.
We take this kind of feedback very seriously. It helps us see where we can do better in communicating, verifying policies, and supporting our service members throughout the process. I’d really like for my Client Advocate team to connect with you and learn more about your experience so we can address it properly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Absolutely amazing!
Great service and professional staff.
