Mitchel, Noadiyah and Kimmy were awesome
Very amazing employers who will go above and beyond for their clients!
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
I would recommend Veteran United Home Loan. They have a team of professionals who are willing to work with you. They go out of their way to make sure everything runs smoothly. They are a great bunch of people
Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
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If you're looking to buy go VETERANS UNITED! They do what they can to make your dream come true! We closed in 33 days! Tim Spears was amazing, highly recommend him. The experience of buying a home through veterans United was fairly simple, and quick! I had the pleasure of working with Tim Spears! He was awesome at making sure we knew exactly what to do and how to do it. Also provided tons of info and have contacts for other people to reach out to! Very down-to-earth and awesome person!
i went into this whole house buying this with very little information on how it all worked. When i first spoke with someone from veterans united it was a great call and i thought this would be a smooth process. i was seriously wrong. this was my first time going through this and the main thing i needed was communication, and i’d only hear from my “team” once a week and it was normally about how they screwed something up and my closing was going to cost me more and be moved back farther. the only good thing about veterans united was that their manager was very helpful every time i called to complain.
Response from Veterans United
Hi Landon,
I’m really sorry to hear how overwhelming this experience felt for you, especially as a first-time buyer. When everything is new, steady communication matters a lot, and I understand how frustrating it was to only hear from the team when something changed or a delay came up. That kind of uncertainty can take a real toll, and I appreciate you being honest about it.
I’m glad you felt supported when you reached out to the manager, but I also know that doesn’t undo the stress you went through along the way. I’d really like the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours we’ll typically respond the next business day. Thank you for taking the time to share what this was like for you. I’m here if you’d like to talk more.
Good team effort and very responsive
I've been working with VU for several years or more now and the process has always been smooth and easy for me.
The overall experience was awesome. From start to finish, I felt as if my loan was the only one being worked. From updates on the loan process to getting my insurances, the experience was A1.
From start to finish, Veterans United made the home-buying process an absolute dream. Their team went above and beyond to ensure every step was clear, stress-free, and tailored to my needs as a veteran. What impressed me most was their dedication—not just to getting the loan approved, but to ensuring I felt confident and supported throughout the journey.• Expert Guidance: They explained every detail in plain language, never leaving me in the dark.
• Unmatched Support: My loan officer and team were always available, quick to respond, and genuinely cared about my success.
• Veteran-Focused: It’s clear that Veterans United understands the unique challenges veterans face. They made me feel valued and respected, not just as a customer, but as someone whose service mattered.
• Smooth Process: From pre-approval to closing, everything was handled with precision and efficiency.Thanks to Veterans United, I’m now in my new home, and I couldn’t be more grateful. If you’re a veteran looking to buy a home, this is the team you want in your corner. They don’t just help you buy a house—they help you find your home
I would definitely recommend Veterans United, to a friend, family member, or a random veteran! They made the process as easy as possible and were there every step of the way: answering any questions I had, offering suggestions, and giving recommendations about services, not directly related to the loan (e.g., local relators, security systems, home owners insurance, moving companies, et cetera) - all of which made the process run smoother.
