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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

423,158

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
1

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Showing all 423,158 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

It was a pleasure working with Veterans United. All parties involved were great. Philip, Doug, and Nicole were fantastic. They were always available with answers to my questions. They always kept an open line of communication. The process was great, not too stressful. Underwriting was a little problematic, but this is always the kicker in the home-buying process. Overall, VU was an excellent experience, and I would welcome VU to any veteran I know that’s in the process of purchasing a home!!!

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Highly recommend veterans united. Not only was it a smooth process, but it was fast and they make sure to communicate.

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

0.5 out of 5 Stars

Response from Veterans United

Anna,

Our Client Advocate team is in your corner. If you'd like to discuss with us, we're here to listen and help however we can.

Very Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend

Very quick response times, friendly and professional. 10/10 in every aspect.

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
headshot image of Will Lewis

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

4 out of 5 Stars
Would Recommend

Communication definitely needs a lot of work. When an offer is put on the home that should be the time to lock in the rate for the loan not the last week leading up to the closing date.

headshot image of Steven Blakley

Loan Officer: Steven Blakley

NMLS# 1541777

5 out of 5 Stars
Would Recommend

The keys to successful business is to delight the customer. I listened to a speech by Warren Buffett about Enterprise Car rentals and how their business exploded. I wouldn’t even compare Veteran’s United to enterprise. This outfit is in a league of its own. They should rewrite a business model for others to follow.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

4 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

3 out of 5 Stars
Would Recommend
headshot image of Dave Cicchetti

Loan Officer: Dave Cicchetti

NMLS# 2351854

5 out of 5 Stars
Would Recommend

Amazing team, really helped us understand the process and kept in constant communication. The perfect team for first time homebuyers like ourselves.

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend

Great team to work with , very professional.
Very prompt in keeping me informed throughout the process. Great organization

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

4 out of 5 Stars
Would Recommend
headshot image of Joyce Kulakowski

Loan Officer: Joyce Kulakowski

NMLS# 833698

2.5 out of 5 Stars
headshot image of Shane Bowlen

Loan Officer: Shane Bowlen

NMLS# 1448232

4.5 out of 5 Stars
Would Recommend
headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

4.5 out of 5 Stars
Would Recommend

Good job by everyone!

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
Would Recommend

Veterans United has helped us where other mortgage companies wouldn't. They went truly above and beyond with our experience. I 100% will be recommending my fellow vets to them!

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend
headshot image of Viola Sykes

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend
headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Returning customer to VU and based on the help I received both times, I am confident I will return should I need them a third time! My family loves our new home!

headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend
headshot image of Danielle Genz

Branch Manager: Danielle Genz

NMLS# 400570

3.5 out of 5 Stars
Would Recommend

The underwriter is the ONLY complaint I have. I wish they would be fired for how horrid they handled our closing criteria, especially late in the process.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

4.5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

More Reviews

See all 423,158 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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