It was a pleasure working with Veterans United. All parties involved were great. Philip, Doug, and Nicole were fantastic. They were always available with answers to my questions. They always kept an open line of communication. The process was great, not too stressful. Underwriting was a little problematic, but this is always the kicker in the home-buying process. Overall, VU was an excellent experience, and I would welcome VU to any veteran I know that’s in the process of purchasing a home!!!
Highly recommend veterans united. Not only was it a smooth process, but it was fast and they make sure to communicate.
Response from Veterans United
Anna,
Our Client Advocate team is in your corner. If you'd like to discuss with us, we're here to listen and help however we can.
Very Sincerely,
Kendra, Client Relations
Very quick response times, friendly and professional. 10/10 in every aspect.
Communication definitely needs a lot of work. When an offer is put on the home that should be the time to lock in the rate for the loan not the last week leading up to the closing date.
The keys to successful business is to delight the customer. I listened to a speech by Warren Buffett about Enterprise Car rentals and how their business exploded. I wouldn’t even compare Veteran’s United to enterprise. This outfit is in a league of its own. They should rewrite a business model for others to follow.
Amazing team, really helped us understand the process and kept in constant communication. The perfect team for first time homebuyers like ourselves.
Great team to work with , very professional.
Very prompt in keeping me informed throughout the process. Great organization
Good job by everyone!
Veterans United has helped us where other mortgage companies wouldn't. They went truly above and beyond with our experience. I 100% will be recommending my fellow vets to them!
Returning customer to VU and based on the help I received both times, I am confident I will return should I need them a third time! My family loves our new home!
The underwriter is the ONLY complaint I have. I wish they would be fired for how horrid they handled our closing criteria, especially late in the process.
