Mary Jacobi did an exalent job i was very lucky to have her as my loan officer
Aaron and Danielle were amazing. I am a very busy person and I have high expectations. I know that I can be very demanding but I was extremely please with the service that I received from both of them. There attention to detail and speedy response times were amazing. I find that very difficult to find in this day and age but I was truly please with the service they provided. I will reccomend them to anyone wanting a VA loan. Thank you to them both for making this process as seamless as possible. My realtor was also very impressed by them and will be sending her future VA clients thier way.
I would like to say that I was very impressed and happy with the efficiency of my loan team that I had with Caleb and those guys and I would recommend them to all of my friends and family I give them 10 straight across the board they were outstanding
Outstanding from start and through 3 offers.
I thought Mr. Gigler went far beyond my expectations as a loan officer. He kept me well informed throughout the loan process from beginning to end and answered every question I had (which relieved much of the stress I was going through). He would go into great detail with me to ensure I understood exactly what was going on every step of the process. Mr. Gigler was a true pleasure to work with and I sincerely hope he is considered for promotion within your company, as he definitely deserves it.
The loan process was very stressful but worth it in the end.
My loan officer was Mike Aldridge. Through this entire process, Mike truley made me feel like he had my back. The communication was spot on and in a timley matter. If I could rank Mike a 100 I would. Now that I have closed and the process is done, Mike has become not just a loan officer, but a friend and he will be on the Christmas Card List from now on!!
Donna Roof worked with me through this entire process. She would call me and send emails. I am a church planter and I am always on the road. Donna made sure I did not miss a deadline. She was honest and has great character. The entire process with Veterans United Home Loans was pleasant and I would recommend other to use this company. I already have. Thank you and God bless.
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We are very satisfied with the excellent service we received and Katie is very professional and knowledgeable in her job.
Though some of it was not the fault of VUHL, there was no sense of urgency by any of the team members when we kept having to push back our closing due to ridiculous demands by the VA underwriters. We were continuously told that they just needed one more thing and we would be ready to close. Once that "one last thing" was in and we were trying to close, they would come up with more. This continued until literally the last minute, due to a lack of ANY communication between our loan officer and the title company we were called ON OUR WAY TO CLOSING to be told we needed four times the amount told for closing. This was taken care of at the last minute by the VU team, though not our original agent since he was not available for the closing.
I know I gave Derek Kriegshauser and Vu high marks on this survey but I think they did an awesome job with every step of this loan. I feel Derek was very professional and friendly thru out this whole process! My wife and I are very happy with this company and its great employee Derek Kriegshauser! I just want to say thanks to him and Vu!
Very pleasant experience, and was always able to answer my question. Big help for a first time home buyer, and always on top of everything that needed to be done. I would recommend Veterans United to everyone I know buying a house.
Professional, polite, and great service all around. I couldn't be more satisfied.
Outstanding help and always available when and if I had questions, no matter how small they may have been. Joel Gigler is outstanding and went the extra mile to get my loan. Thanks for all the help.
Your process for keeping me informed was very good, but still ran into a few glitches. Completing the IRS form for requesting tax returns was one irritating event which caused a delay; your system kept sending me documents which my loan officer said I could ignore (terrible waste of paper), description of the process was less than complete. Sending the file to underwriting, which has power of life or death over the loan, was confusing. I was told the file went to UW and after a brief period, was told it came out of underwriting and I had 4 items to follow-up on. After that I was told every thing looked good, but then a delay occurred again, and that I still didn't have loan approval. It took me a few calls to learn that the file was back in underwriting, after we successfully completed the IRS for; it delayed closing a week.
I don't understand why the underwriters had to have the IRS copies of my tax returns, when I had sent certified copies from my CPA. When someone has a lot of hope and effort into the refinance process, it is disheartening to deal have the lender seek redundant copies of documents. If You needed the IRS copies of my tax returns, they should have been requested with the initial loan application and saved me from providing a set at the end of the process. May heave been more of a misunderstanding on my behalf, but caused a needless delay and caused me to lose a more favorab
This was my first home buying experience. From start to finish Daniel was helpful every step of the way throughout this process to ensure that this home purchase was not only a successful one, but an educational process as well, it was very apparent that Daniel takes extreme pride in his job and helping his clients. Everything that was required of me during this home buying process was clearly explained and every time I had a question Daniel was always quick with an accurate answer. Not only would I recommend VU but I would also recommend Daniel. The overall experience was great and one that i'll never forget. Thank you for everything.
They did a great job. Even escrow company personal
Said them guys really know want there doing.
I would highly recommend friends and family
To used your service.
I would like to thank everyone involved with our Home purchase & I will recommend your services to anyone who needs help. As a first-time home buyer, I was not looking forward to what I thought was going to be a very stressful experience & you people just did an outstanding job. Thank you again & I will remember you in my prayers.
Our loan officer and assistant were outstanding! Aaron and Danielle worked quickly and efficiently through every turn. Every question was answered thoroughly and immediately. They were both very knowledgable. Danielle set our mind at ease during the process. She was courteous, upbeat, and competent. Aaron made us feel confident and informed. Thanks to the whole team. I would feel comfortable referring Veterans United to friends and family.
Ryan Harrison and his team were professional and answered all my questions and concerns. Definitely would recommend them to friends and family.
Samantha was awesome! She was so helpful, friendly and always responded in a timely manor. Her experience and expertise was evident and very appreciated.
Seem to have a highly effective and competent team. I apreciated the professionalism I encountered with every single person I interacted with at Veterans United.