Heather was amazing. Truly supportive and understanding of our concerns and goals through the process. Very communicative.
Such an incredible team! Buying a home felt so easy with them.
Everything went very smoothly- Alex was wonderful!
Horrible communication, felt like Veterans United was against us the whole time. They made us feel uncomfortable and unwelcome. I've used my VA loan 3 times now all with Veterans United. I will never use them again. I will let fellow Veterans now to stay away!@ Horrible service. Wish I would of used any other lender!
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported and unwelcome. After choosing Veterans United for multiple VA loans, I can understand how disappointing it would be to feel that we didn't provide the level of communication and service you expected.
Your trust means a great deal to us, and I'm sorry that we fell short. I'd appreciate the opportunity to learn more about your experience and better understand the concerns you've raised.
Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
We recently used Veterans United for our home loan, and the experience was outstanding from start to finish. As a veteran, buying a home can feel overwhelming, but the entire Veterans United team made the process smooth, organized, and stress-free.Communication was excellent throughout every stage of the loan process. They were always available to answer questions, explain paperwork, and keep us updated on what to expect next. Their online portal made it easy to upload documents and track progress, and we always felt supported and informed.What stood out most was how knowledgeable and genuinely caring everyone was. They understood the unique aspects of VA loans and worked hard to ensure everything stayed on track for a successful closing. Thanks to their professionalism and dedication, we were able to purchase our first home with confidence.We highly recommend Veterans United to any veteran or military family looking to buy a home. Their service exceeded our expectations, and we’re grateful for the support they provided throughout this important milestone.
Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.
The A-Team was awesome...five gold stars 🌟 🌟🌟🌟🌟 for Aaron T. Mirza K and Kyle the middle man (lol) great job guys very much appreciated 👏 🙌👍💪🫡
Sarah Streeter and the team were amazing!! I have worked with Sarah before on buying a previous home and came back for another! Everything about the process was awesome and anyone that works with Sarah and her team will be greatly pleased! Thanks for everything
Everyone on the team was amazing and extremely helpful at all times. Communication was excellent. My rep was Aaron McMahon and he was fantastic. I would never use another company.
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
From the very start everyone was very professional and I would definitely recommend the team that assisted us in finding our home. Thank you all very much.
Jeremy and his team are absolute miracle workers. Other companies didn't want to work with us or led us lots of letdowns. Jeremy picked us up and got us approved and into our home seamlessly. Communication was great, the rates were better than anything else we could find and closing was a breeze thanks to his teams homework.
Candy, Kayla, Delaney and the gang were absolutely awesome with us! They made sure every "T" was crossed and every "I" dotted. Because of every effort on their part we are going to live our dream in the beautiful Pocono mountains in PA! Thank you Candy and friends!
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Once again, VU took care of us + all the details of our home purchase journey. Thank you all so much for your support + patience! I would definitely recommend VU to veteran who is looking for a seamless home-buying experience.
The loan officer, Connor, was outstanding every step of the process as well as all adjacebt staff from the concierge to the loan coordinator it felt like we were all on the same team pushing toward the finish line.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
thankful for katie
Corey was incredible to work with as was his entire staff. They were exceptionally responsive and made the process as simple as possible. This was by far the easiest and most professional process I’ve ever experienced. You won’t find a better home buying experience in America!
