The whole teams was great. Jack, Brandon, Eric, Lori and Emily were awesome, good experience all the way around. Appreciate and the answers to my million questions and concerns, lol
Johnny Mitchell and Anthony P. we're a joy to work with. They were responsive to questions and provided timely information to allow me to make the best decisions. Their professionalism made this a smooth process. I would recommend them to any veteran who is looking for home financing experts.
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
Easy process to refinance. Great communication and everyone answered our questions so quickly. Thank you, Amy!
The VU team was very helpful all the way and answered all our questions clearly and in a way we could understand.
All of the team worked really hard to make the home buying process good, highly recommend Hope and Jacob.
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This company is the greatest!!
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
Mason Maddox and Christy Mongler were great to us. They answered very quickly and had the patience to answer our questions. We bought before but the amount of explanation through the process was 100x better with this team. We missed a ton of info before this time we felt a lot more guided and confident in our purchase.
Each member of the team went above and beyond to take great care of the client.
The overall experience with every member of the team was great! We had contact with a someone nearly every single day, even during the normal waiting periods between things on the checklist, just to make sure we had everything we needed.
The team I had made it very easy and not a stressful moment I worked years to get this accomplished and they were there every step of the way and made my dream come true for me and my kids I am truly blessed
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you guys are very thorough and provided a very comprehensive range of helpful options!
Perfect home buying process from beginning to end. Couldn’t be more happy with the way our team handled everything.
This was my 3rd home purchase using the VA loan and Kat and her team were awesome! They made the process very simple and straight forward. even when my situation made things difficult they found a way to make it work. Would definitely recommend veterans united to any veteran looking to buy a house.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Matt, Kelsey, and their team are the best! They are so attentive and very resourceful. I’ve loved working with them.
Jeff B and team are exceptional! The kindness and support made my process of home buying a breeze.
There was some lapse of communication which ultimately put more stress on me than I think was required. Hayley was very informative on the requirements need to complete majority of the process and would seek her again for help. The overall struggle was near the end of the process where I was not being assisted on from the rest of her team. There were moments I could not get a hold of them and left voices mails with not returned call. Again I would like to reiterate that Hayley was professional and above approach with all my concerns. Would ask for Hayley assistance in the future.
Response from Veterans United
Hi Gabriel,
Thank you for sharing this and for recognizing Hayley. I’m really glad to hear she was informative and supportive throughout much of your experience. That kind of guidance should be consistent across the entire process.
I’m sorry for the communication gaps you ran into toward the end, especially when things matter most. Not being able to reach your team or get a returned call can add a lot of unnecessary stress, and I understand how frustrating that must have been.
I’d like to learn more about what happened here and help ensure feedback like this leads to a better experience moving forward. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can typically follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
