We recently completed our mortgage with Veterans United and had an overall positive experience. Our loan officer, Brice, was communicative, professional, and pleasant to work with. He kept the process moving, advocated for better pricing, had everything ready about a week before closing, and even sent us a thoughtful housewarming gift.My only concern was that we had to present competing estimates twice before receiving their best rate and closing costs. First Meridian Mortgage offered the lowest rate, but Brice had already done most of the work and fought to improve our terms, so we stayed with Veterans United. I would recommend them, but veterans should obtain several official loan estimates beyond Navy Federal and USAA and compare rates, fees, points, and lender credits before committing. Brice’s service and rapport ultimately saved the deal.
Crystaline and her team were amazing. Extremely happy with their support through out this whole process. It was an amazing time. Thank you for being so helpful and kind.
My team was amazing with keeping me updated and helping me through the entire home buying process. They were quick to email me back and call me if any part of the process needed my attention or if any changes were happening
I am thankful to Veterans United Home Loans. They made my journey to homeownership possible. Especially, in this current market. I urge any veteran to utilize their services. They won't be disappointed in the quality of work that Veterans United provides.
This is a very good company to work with. They are very efficient in letting you know what you need to do in order to get things done quickly. And their services are outstanding. The people that work for them are outstanding. All seem to really care. It's very important
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Kait hart and her team was exceptional at putting a loan through and guided me through the steps. I would recommend veterans United to anyone especially Kait Hart and her team.
Easy steps and quick ways to submit paperwork and documents.
Veterans United made the process very simple for a first-time homebuyer. Their online portal is easy to use and makes signing documents quick. Katelin was absolutely amazing to work with for our first-time home buying experience. She had our best interest in mind and was a huge help in guiding us through this process. Highly recommend!
Where do I even begin? There aren't enough stars on this review to accurately rate Aaron Mansfield. If there were a Nobel Prize for mortgages, he'd win it.Aaron didn't just help us buy a house. He made what felt impossible happen. While everyone else talks about how stressful buying a home is, Aaron somehow turned the entire experience into something we could actually enjoy because we knew we were in the best hands possible.He worked absolute miracles to get us from application to closing in just 21 days. Twenty one days! Every email, every phone call, every question, every hurdle, Aaron handled it with lightning fast responses, incredible knowledge, endless patience, and a level of dedication that is almost impossible to find anymore.There was never a moment where we felt forgotten or left wondering what was happening. He was always ten steps ahead, fighting for us behind the scenes, solving problems before we even knew they existed, and making us feel like we were his only clients.Because of Aaron, my family is walking through the front door of our dream home. That's something we'll remember for the rest of our lives. You don't just forget the person who changes your future.If you're considering using Aaron Mansfield, stop looking. You've already found the best. He is the gold standard for loan officers, and I would recommend him to every friend, family member, coworker, and complete stranger I meet.Aaron, thank you for your relentless work, your professionalism, your kindness, and for making our dream come true. You didn't just earn a lifelong client. You earned lifelong fans. If I could give you a million stars, I still wouldn't feel like it was enough.
Very responsive, good communication, Veteran advocate, great online system for document uploads and downloads.
Thank you Jake Tara Christina and the team for a smooth home buying process. Would recommend
Great to work with, easy process and good communications
Overall a minimum stress experience buying a home.
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Andrew was great! Very responsive and pleasant to work with throughout the whole process.
Everyone I worked with was great. Staff was punctual with Communications and received emails and or text messages as the closing neared.
Veterans United made the difficult process of homebuying not so difficult. My Loan Team stayed in contact throughout. When it came time for closing, I was advised what I would need in closing costs but instead, I was the one paid at closing.
Everyone on the team ( yes you get an entire team) was great to work with, very responsive and helpful in answering all questions.
Very pleased with my experience . We had a great team that helped us every step of the of the way and made our home buying experience as stress free as possible. can’t say enough on how happy we are with the team we had
Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.
Response from Veterans United
I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.
I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
