Once again, VU took care of us + all the details of our home purchase journey. Thank you all so much for your support + patience! I would definitely recommend VU to veteran who is looking for a seamless home-buying experience.
The loan officer, Connor, was outstanding every step of the process as well as all adjacebt staff from the concierge to the loan coordinator it felt like we were all on the same team pushing toward the finish line.
thankful for katie
This loan team (Anna, Cara, and Carter) is the best I’ve dealt with. In fact I’ve used them twice. They’re thorough, understanding, intelligent, and easy to work with.
Everyone looking to buy must contact Clint Hamilton for a clean and smooth loan process. Clint Hamilton and his team provided the best service and opportunity for mortgage service of our lifetime. Thank you, Clint and team.
Corey was incredible to work with as was his entire staff. They were exceptionally responsive and made the process as simple as possible. This was by far the easiest and most professional process I’ve ever experienced. You won’t find a better home buying experience in America!
Buying a home was not the best experience for us, but Vets United was there for us every step of the way. I probably would’ve giving up if it wasn’t for Shane and his team. Thanks for everything you did for our family.
Amazing team! Very grateful to have them on our side! They made sure to go above and beyond to any even those middle of the night questions one gets when taking a big step of purchasing a home!!
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Adam and his team were amazing: helping get things done, offering solutions, as well as listening to me. They navigated a highly unconventional process, as there were obstacles arising almost weekly, yet instead of hearing that they couldn’t do it, they persisted, determined to get a successful outcome
When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need to be done. We are so grateful for the work that Veterans United provided. This would have been impossible with them. Especially Josh, our loan officer. He was awesome to work with. We were very lucky to have him.
Never reviews emails or understands them. Never passed on information. Demanded a different down payment than we agreed to. Did Not tell until 1 day before closing. Even the closing company and real estate agent said they had never had this many issues and problems. We ended up having to put down an additional $37,000. Or not have any place to live. Had movers scheduled and vactions scheduled. Talked to Christan at corporate, said she would remove the closing costs for our troubles. They did, but added it back in in other fees. FRAUD
Response from Veterans United
Hi Keith,
Thank you for sharing your experience. I'm sorry to hear about the frustration and stress you encountered throughout your loan process.
I understand how upsetting it would be to feel that important information wasn't communicated clearly, especially when it involved closing costs, down payment requirements, and timelines so close to closing. With a move, scheduled movers, and other commitments already in place, I can appreciate the difficult position that created for you.
I also understand your concerns regarding the fees and the expectations that were set during the process. I'd like the opportunity to review your experience and learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
They all worked as a team
Aaron deserves a raise! He's absolutely awesome at what he does. The whole team did a great job and I couldn't be happier with my experience with them.
Kyle and the Veterans United team has been fantastic to work with. This was my second home purchased with Veterans United and they made the process so easy for me and my wife.
Ben Choi as always was awesome, but my underwriter was the worst exp I have ever had buying a home. If I come back it will only be because Ben is such a great agent...
What a joy it was to work with Mike R. and his team. Always professional and polite. This is the second home I have brought through veteran united I chose them because I could trust them and they are always putting the veteran first. I highly recommend Mike, the team and veteran united home to all.
Carrie was very kind and friendly, will get the job done. This was an easy process with extremely helpful people, would recommend it to any vet looking to use their VA loan.
Only bump in the road was documents signature block had to be real aligned, but problem was taken care of quickly. Sometimes high tech doesn't just needs some human input
Exceptional service
