Kara really made this whole experience seem so much more like a personal shopping trip than a mortgage commitment. Super easy to follow check list, excellent communication, and so much positivity and encouragement!!
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
The best!!! I appreciate all the help!!
Corey’s wife must be the only person who hates Veterans United… because he ALWAYS answers the phone. Huge thank you to Corey for helping us get into our dream home.
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Working with Chelsea was truly one of the most reassuring parts of my home buying journey. From the very beginning, she showed so much patience, kindness, and care in helping me understand every step of the loan process.There were moments I felt overwhelmed and unsure, but Chelsea always made time to explain things clearly and calmly, and she never made me feel like I was alone in it. She truly cared about my experience, not just the paperwork.I am so grateful for her support, dedication, and the way she went above and beyond to make sure everything came together. I will always appreciate her for helping make this milestone possible, and I would highly recommend her to anyone going through the home loan process.
Underwriting was a complete pain. Will have to fight them about
My tax exempt status on property taxes. Their legal department thinks they determine my status..... not the state of Arizona. Just like I had to educate them on hauled water laws.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how frustrating this part of the process was for you. Underwriting can already feel overwhelming, and having to repeatedly explain details like your property tax status and hauled water situation only adds to that stress.
I understand how discouraging it must have been to feel like you had to advocate so strongly for information that’s specific to your state. Situations like these can sometimes require additional clarification, but that should come with clear communication and a sense that you’re being heard and supported throughout the process. It sounds like we missed that mark here.
If you’re open to it, please reach out so I can help. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
My experience was quick and painless. Tyler and his team made the process easy and practically foolproof.
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They went out their way to make sure this loan would happen. Making sure that all forms were put on to do list.
I have nothing but gratitude for the assistance I've received from Bert and all those who worked with him to help me along in purchasing my first home.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Nathan and his team were outstanding to work with, and took care of me through a long drawn out homebuying process.
Shawn was on the ball, when i needed him he was there
