This was my second time working with John and it was great!. There were a few hiccups but wasn’t anything on their side. The app was also updated from the last time I used it and made it easier to sign and upload documents.
Super customer service in an excellent experience.
Working with Mr. Todd Rozanski at Veterans United was nothing short of exceptional. From the very beginning of our homebuying journey, Todd demonstrated a level of professionalism, care, and dedication that truly set him apart. Purchasing a home can often feel overwhelming, but Todd made the entire process smooth, transparent, and—most importantly—stress-free for my wife and I.
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
My Team Heather and Bri were great!
Kim was amazing.
Veterans United goes over and above to make sure I aware of everything going and walking me step to step through the process.
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Everyone on my team did a fantastic job of making this experience go smooth. Starting a new chapter in my life and I had a lot of questions. The questions were answered in a timely manner. Very professional and outstanding. Very happy with results.
Colin was great throughout the process: he was available, friendly, and kept us updated.
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
Team service was OutStanding, support was given from beginning to end a very pleasant experience...
From original loan to the painless refi process with Matt Lucas and his team, I can proudly say they work for the veterans they are serving! Great communication the whole way through! Highly recommend using VU for all your home loan needs!
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Sam, Kimmey, and Tre are the best of the best and absolutely outstanding to work with!
I love that you have a team that helps you with every step of the process.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Zach is absolutely amazing! 10 out of 10 experience and communication!
The loan officer and home concierge were awesome in guiding me through the process. The underwriting team has a hard job but also a little understanding and common sense would be helpful when dealing with bank accounts and loans.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
