The entire VU team was great. Easy. Fast. I was worried about the process as a 1st time buyer, but turns out they made it super simple.
Without a doubt, I would recommend the team I worked with to a family member or friend. I can't believe how easy they were to work with and this is my 4th house buying experience. Anytime I had a question, I was able to text and someone from the team got back to me. They made the process seamless.
nothing but stellar customer service. One of the easiest loans I have ever been involved with.
Phil kept us filled in every step of the way.
Closing on the house 11/6/2025 was a complete disaster. The closing papers were to be given to be to prepare three days (by Law). They were given the day before, and were not correct. The person in charge of closing was off the day before. Nothing was totally completed. I was very very very unhappy with all that was handled. I have bought and sold 13 homes and never experienced something like this. Closing took three hours.
Response from Veterans United
Hey Larry,
I’m really sorry to hear how frustrating your closing day was. Getting your documents late and finding errors the day before closing isn’t the experience you should have, especially with how many homes you’ve bought and sold. I can understand why this left you feeling so unhappy, and would like to take a closer look at what happened. If you’re open to talking, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com so my team can understand more and address your concerns.
Very professional and trustworthy.
Just to clarify, I would recommend the company,only because our realtor said our experience was not the norm. Our match up with an amazing realtor, Is the only reason why we literally did not change companies. The loan team we were assigned to, many times could not accurately answer our questions or explain the figures we were being sent. I understand that numbers change throughout the loan process, but ours were all over the place. Our closing was held up due to "computer clitches" our credit literally had to be errands hours before closing due to said computer glitch when the explanation we were given was that the VA system was down. Our realtor explained the credit issue was with the company vendor, but that was not explained to us. When I asked for an update the day we were supposedto close , I was ignored until my realtor called to ask what was going on and she was told there are no updates, and she explained that because people are scheduling time off work, have made plans to move, etc. You could be courteous enough to reach simply to say. There are no updates at this time. Which is most likely why I recieved ANY response hours after reaching out. Not to mention when reviewing our closing paperwork, our interest rate was wrong and had to be pointed out as well as the fact that paperwork had to be updated for closing even though the loan team was aware we had not sold our current home and then argued with my spouse about property taxes on the day of closing just hours prior to. I had to reach out to our realtor to get it straight literally 2 hours prior to closing a while trying to co.plete work to get to closing on time. The financing portion of our experience was very stressful and frustrating.
Response from Veterans United
Hey Bethany,
I’m really sorry to hear how many complications you ran into during your loan process. You should have been getting clear explanations, timely updates, and accurate figures, and it’s disappointing to hear that didn’t happen. Last-minute changes, unanswered messages, and confusion around your closing day aren’t the kind of experience I want any of our borrowers to have, and I appreciate you sharing what this was like from your side. I’d really like the chance for my folks on client advocate to look into the concerns you raised and better understand where things went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com whenever it works for you.
Amazing service and super friendly I will absolutely recommend to all my friends ! Thank you guys all so much ! Made my first time buying a home a breeze!
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Very easy closing. Everything was online or at my house.
Veterans United made my home buying process very easy by having great communication, staying on top of the process, and asking any questions I had. They offered great assistance despite me being across the world.
I am a Marine Corps veteran and the Veterans United team was so amazing! This was the easiest process, especially during this crazy pandemic and the world the way it is! They helped every step of the way on moving into truly my dream home, and I am indebted to them! Easy as pie signing all papers electronically and any and all questions I had were answered and out my mind at rest. I totally recommend this outstanding team of professionals that make us Veterans dreams come true!
CPL Leslie Anderson Kancsur
Poor communication would not return phone calls text messages
Response from Veterans United
Hi John,
I’m really sorry to hear you couldn’t get your calls or messages returned. You deserve clear communication, and I’d like to look into what happened. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com so we can help.
Both my reps, Tyson and Brandon were always updating me and with constant help to make sure everything was done right.
