This is my second time using Veterans United and I’ve had nothing but positive experiences
Torri was awesome!
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
Andrew, Emily, and Walter made this entire process as smooth a mission as I have ever been apart of. Thank you VU Team for all the hard work and thoughtfulness.
Easy process...of course lots of paperwork, but they guided me the whole way and just made it easy absolute friendly staff and very knowledgeable.
The process for buying a home was not as grueling as I thought it would be, and I believe a lot of it had to do with the Veterans United team.
Though it was long and arduous Johnny and Katlyn were a blessing.
The online site and the app made everything so easy
And so would my realtor!
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
Very straight forward and simple home buying process for a first time home buyer. They made the process easy for us to understand and communicated every step of the way. They even sent us a gift basket including toys/treats for our pup that we only mentioned once! Between their easy process and Nico's attention to detail, we couldn't have asked for a better experience from this team!
Tim Tallis is very dedicated, and his professionalism is out the roof! Along with the whole team that stock with me until the end of the home buying process. The team assisted me in every possible way I could have needed, and answered every question I had. I had a great experience. A big THANKS. I Would definitely recommend Veterans United.
This was our first home buying experience. Neil and the Team made everything smooth and easy. We got everything we wanted and a few things we didn't even know we wanted. It has been an awesome experience!
Agent was always gone. I would email, she would never answer and when I asked why she said rudely, "I can have time off you know".
Response from Veterans United
Hi Frank,
I’m sorry to hear about your experience. Not being able to get timely responses when you need answers during the loan process is frustrating, and it’s even harder when the interaction leaves you feeling dismissed. That’s not the kind of support we want veterans and their families to experience here.
I’d like my team to learn more about what happened so your concerns can be fully heard. If you’re open to sharing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday.
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
