Working with Jeff and his team is always an easy and painless experience. Jeff makes every transaction as seamless, painless snd as raasy for me as possible. I look forward to the next time. Thank you Jeff
As first-time homebuyers, this process was entirely new to us. Our loan specialist and team were pretty great! The underwriting process went smoothly, and any necessary items were requested promptly through the portal. I would say the stress of waiting for your clear to close never really alleviates until you have your keys in hand. It was just a little over 30 days from when we found our home until we finally had the keys in hand! I can say with confidence that our team worked diligently to keep the process moving forward. There were a few lapses in communication among the many moving pieces and parties involved in the home-buying process, but once we ironed out the details, everyone worked tirelessly to get us across the finish line!
Everyone, from the loan team to the concierge, was absolutely amazing and the support they provided throughout was OUTSTANDING.
I used Veterans United to access the VA loan for my first home and did it across country on top of that. Veterans United provides a working team for you and an app that simplifies all the steps, processing, and paperwork involved in home buying. All things considered Veterans United made this home buying process as simple as it could be and has been such a great help to me. 10/10 would recommend. Just hope you get a good loan team and if not, I’m pretty sure you can request a new one. My team was amazing.
Low rate and very low closing costs, but my big surprise was the money back I didn't think I will have any money back at closing. My loan specialist is very professional. I trust Veterans United more today than before I started my loan process.
Ms.Streeter is extremely knowledgeable of the VA home finance process.She made many task effortless .
Probably some of the hardest working people on the planet. They will not quit until they have did everything possible to get you your loan.
Veterans United team is fast, friendly, and very informative especially with first time home buyers. There is full transparency with no hidden fees. I would always reccomend them to everyone.
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They work hard for us, and get the job done. Great team!
Great people to work with!
If I could do another loan I would choose veterans United again and will love to have the same team! We had the best team and now we have our dream home!!!!
2nd Time I've worked with Zach K. and Veterans United. Great service and experience once again.
excellent to deal with, answered all my questions and stayed in contact throughout the whole process.
Everyone was absolutely great with the help they gave me. All my questions were answered and I couldn’t be more grateful
VU was quite responsive to my initial query/application in June, when I simply clicked on an ad on Zillow, without a clear intent to purchase. Then, in light of not having a clear goal, the volume of messaging (calls, messages) was suffocating, though well-intended. I had to say several times...I'll let you know when I am interested.When I became interested, I was now back home, overseas. My emails to VU staff went to spam, including my responses to 'friendly' "how's it going?" queries from your staff, blocked because of my originating IP address. My calls to I think Jeremy and perhaps Jonathan went to voice mail, and I did not leave a message because I figured they would not call back to my overseas number. My call to your tech support (where I was inappropriately called 'my friend', but my request to contact Jeremy was not passed on, and from whom I never received a confirmation that the tech issue was resolved, as requested) to address logging in to your website from overseas did not seem to readily address that I could not receive a confirmation code via my phone (because my US number had no roaming). This delayed obtaining the pre-approval. If I could have had immediate access to the credit bureaus to unfreeze them (same issue of confirmation codes and US registered number), I would have applied to USAA that same weekend and switched.You have many people involved in the process...it is not clear what the process was going to be (I haven't purchased a home in 26 years), and what role each titled person at VU played. When an actual loan request is in progress, I suggest you provide an overview, perhaps a flow diagram of steps and who is involved at each step, along with the progress of documentation. When Taylor was replaced by Kayla, we had no notice, but just started receiving emails from someone else, and perhaps a few emails to Taylor were not seen. Greater clarity on process and potential hiccups could have prevented the pursuit of funds tracking, source of escrow funds, and other matters.Communication was an ongoing challenge. Many aspects of our situation living overseas and employed by an overseas employer were atypical, and it was difficult to get this across to staff. I really didn't like communication through an email giving me a list of things to do without any context. This is a relationship with AI. This process was closer to a 2 or 3. Very frustrating. When I could not provide a W-2, there was no way to communicate through that 'system'. There should be a means to not only upload a document, but provide comments. I don't believe my email queries were adequately responded to (until I complained) , and I didn't see an attempt to try to understand my actual work situation and documentation that was available. It is only by coincidence that I was in the US on closing weekend (something that occurs every 3-6 months!), and that we had a general POA for my wife, that we could actually close. When you have overseas clients, address the matter of signing and the requirement for ink on paper early on. It was a complete surprise since we were doing EVERYTHING else digitally.The 2 or 3 experience recovers to a 7 for 2 reasons: Jeremy's service, and the fact that the loan went through. It's not that I would say "Don't use VU" but I would give strong caveats about what the person asking needs to ask for in the process.Thank you for enabling the purchase of our home. However, understand that this was a complicated transaction, not an Amazon return. Stop using ungenuine template emails (as if the person is really checking in!).
This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
The home purchase was very quick and painless.
Prior to the time of planning to purchase a home, I had not heard of Veterans United and now I'm extremely happy that I clicked on the Facebook advertisement and completed the pop-up questionnaire that led Veterans United to me..
Veterans United came through for me and I and forever thankful.
My team is amazing from the start to the end they all put there 100%, into getting me into my first home and they made it stress free and an easy process. Stephen, Mason, and everyone that was involved in my process all where amazing. My VU Team are the best, thank you all for your support, and dedication to helping veterans like me, and all your guys best efforts. Thank you Veterans United.
Yes Candy and her amazing team did awesome job helping me 1st with the pre-approval, then after finding the property I wanted. I would say it was under 2 months & the closing was upon. So I wanted to say thanks for helping me along the way. Especially answering questions and giving me clarity on every moment of becoming a home owner my 1st night my place.Thanks
