Our Veterens united team was outstanding !!
We never felt rushed in the process and always felt heard . We looked at quite a few homes and ultimately found the home perfect for our family
VU team was so professional and informative every step of the process
We will recommend Veterens United to all of our Veterens and active duty friends!!
had a great experience with Veterans United. They are incredibly responsive and on top of everything from start to finish. If you need updates, reminders, or next steps, they will absolutely stay on you — but in the nicest, most supportive way possible. 😅Their team makes sure nothing slips through the cracks, and you always know exactly what’s going on in the process. If you want a lender that communicates consistently, follows up relentlessly (in a good way), and genuinely keeps your loan moving forward, they’re it.
Disgusted by how everything ended up at the end. Ive explained myself.
Response from Veterans United
Hi Manuel,
I’m really sorry to hear how everything ended and how strongly you’re feeling about it. That’s not the experience I want anyone to walk away with.
If you’re open to it, I’d appreciate the chance to talk through what happened and review your concerns personally. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
They are great people with pretty soul may God bles
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
Fantastic! They make the whole process easy and smooth. I recommend it!
My loan team is always friendly and answers any questions I have quickly and in a clear way that I understand.
Buying a house is a painful long process, more than I thought it would be. Veterans united walked me through it all, and got me the best deal available. Excellent service.
Using Veterans United was such a seamless process. We expected a hassle and a lot of back and forth like we did with another company our first time we bought a home. We were so pleasantly surprised that this was the complete opposite experience! Josh and Dustin were very communicative and always available to answer any and every question we had! Highly recommend!!
My entire lending team was amazing. I began the home buying process with almost no knowledge of what to do. Vince, Zack, and Natalie walked me through the whole thing, answered any questions I had, and ensured I felt comfortable with my decisions before moving to each next step. Amazing professionalism, interpersonal skills, and knowledge from the entire team. If I could rate higher than a 10 I would.
The Loan coordinator we had Monica would never answer the phone or emails. She would ask for the same paperwork after we had already sent it to her multiples times. As a first time home buyer and my husband overseas it was very frustrating when we didn’t have complete information or information was relayed to us last minute it’s very hard to coordinate when you don’t know what to do. I had a very stressful experience because of her. I hope that other military families don’t have to deal with this stress while buying a home and trying to PCS with a service member overseas.
Response from Veterans United
Hi Christian,
I’m so sorry to hear how stressful this experience was for you, especially as a first-time homebuyer with your husband overseas. Buying a home during a PCS is already a lot to manage, and you should have felt supported and clearly guided every step of the way.
It’s frustrating to hear that communication felt inconsistent and that you were asked for the same paperwork multiple times. Not having complete information, or receiving it at the last minute, can make an already complex process feel overwhelming. I can absolutely understand how that would add unnecessary stress to your situation.
Military families sacrifice so much, and the homebuying experience should never add to that burden. I would truly appreciate the opportunity to look into this more closely and better understand what happened.
When you’re able, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
As a first-time homebuyer, I was unfamiliar with the process, and being nearly nine hours away due to work obligations made it even more challenging. From start to finish, the team at Veterans United made the experience smooth and straightforward. They took the time to ensure I understood each step and maintained seamless communication throughout, never leaving me out of the loop. I would highly recommend them to anyone, especially those navigating the home-buying process for the first time or from a distance.
As a first-time homebuyer, I was pleasantly surprised by the smooth process. The team of specialists provided me with expert guidance throughout the entire journey.
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Once again , VU and my team; especially Tommy Heller are amazing! Tommy always answers questions quickly and always available through the process of buying and refinancing a home . If he ever leaves VU, I’ll follow 😉
I couldn't be more excited than I am now with you all help. it was super fast and the flow was all so sweet at first I had my doubts but you and the whole team made it happen. To me all of u did the impossible. My wife and I truly appreciate the hard work: again thank you all!!!!
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
Response from Veterans United
Hi Jakob,
I’m really sorry to hear how this experience made you feel. Buying a home is too important to feel like just another number, and it’s concerning to hear that communication felt inconsistent and hard to access. Not getting timely responses to calls and emails, especially when you’re trying to coordinate around work schedules, can be incredibly frustrating.
I also understand how discouraging it must have been to have your file restarted during underwriting and see your closing pushed back. That kind of disruption adds stress to an already detailed process. On top of that, a change in rate without clear communication would understandably feel upsetting and misleading.
Your feedback is serious, and I would truly appreciate the opportunity to review your file and better understand what happened here. My goal is to ensure your concerns are fully heard and addressed.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
The process was very easy. Definitely easier than what I was expecting. They work with you every part of the process, so you know what to except.
Justin and the rest of the team were phenomenal in getting me approved all the way to closing. I definitely would recommend VU.
I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.
They took my concerns very seriously and explained every document. Very quick to respond when I had questions. Thank you!
Tony was great! He answered all of my questions and was very patient. I never once felt I was bugging or an inconvenience to him.
