They are not what I expected.
Response from Veterans United
Hi Herod,
I’m sorry to hear that your experience wasn’t what you expected. We strive to provide top-notch service, so it’s disappointing to know we didn’t meet your expectations.
If you’re willing to share more about what happened, my team would really like the chance to look into it further. Please feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST and happy to follow up if you contact us after hours.
Your feedback is incredibly valuable, and we’d love to learn more about how we can improve.
I would like to express my gratitude to Mrs. Blaine and her team for their exceptional support. They made the home buying process incredibly smooth.
They were extremely helpful and knowledgeable! Helped me through the entire process.
Many say, "Thank you for your service.", and, although well appreciated, the sentiment many times falls flat. With Veterans United Home Loans, I felt deeply honored and appreciated as a veteran of the United States. The treatment and assistance that I received reaffirmed the fact that my service was not given in vain. They went above and beyond the call to ensure that I felt supported and valued and got my full entitlements for my honorable years of service. They made the journey to homeownership so smooth and efficient for me that I can't rave enough. Today, I wholeheartedly thank them for their dedicated service to not only myself, but every other Veteran they serve.
This was a great first experience! They set the bar high and I will recommend them.
If you’re a Veteran, definitely go to Veterans United to buy your home!
Overall the process was much smoother than I had anticipated. The team at VU from the top to the associated services they provided throughout the process were helpful, never pushy or overly aggressive about their services.When I had questions, VU gave me straight responses, or they informed me they would look into it as they didn’t know for sure. They always got with me in a timely manner.
I would recommend VU to brothers and sisters in arms, except my brother Marines. I have crayons for them 🖍️🖍️🖍️
Ready to see for yourself?
Experience first-hand why 328,507 homeowners give us a perfect score!
Getting started in the home buying process is scary but thanks to Veterans United the only hard part was reaching out and making that first call. They handled everything quickly and efficiently!
I had a wonderful experience with them in my first VA home loan. They secured me the lowest interest rate, and they were there to answer any questions throughout the entire process. They were with me during every step of the process, which for smooth sailing throughout. I would highly recommend Veterans United.
The beginning of the process was good. Having two loan officers wasn’t ideal. The primary officer really did not meet our needs. It seemed as though she was newer which isn’t an issue but just tell us that and let us know. She would ask for documents we already submitted and wouldn’t answer us for a few.Someone or some system messed up and did not put the correct numbers in for closing and we were informed of an over $7k increase in our closing costs the day before closing. It was a disaster but Justin worked tirelessly to make up for it and ended well.This is my second time purchasing a home with VU the first time was super easy and smooth. This time was a bit harder and rougher but it all ended well in the end. Thanks to Justin I would recommend VU to other veterans.
I am a Navy Veteran and I met Andy and the team back in 2019 when I was looking to purchase my first home. Their attention to detail and their knowledge of the process helped me to be able to understand the sometimes complex process of home buying. It Puts all worries to rest when you have a strong team behind you in all things that you do. Andy and his team are the winning team in the world of Home buying for veterans and non-veterans alike. Even after my first home purchase I always knew I could call or message Andy at anytime with questions or just to check in. This is why on my second home purchase Andy was the first call on my list even before I had an real estate agent. I can say with confidence if I ever need to purchase another home anytime in the future you can bet Andy at Veterans United Home Loans will be my first call. For me or anyone in my family or circle of friends. Because they have the knowledge and the trust to get things done and keep you right there where you are set up for complete victory.
I want to thank Aaron and Dennis as well as the whole team at Veterans United for once again making my experience a great one. They stayed in contact often, explained everything in a way I could understand, were personable and professional, and just all around great people who work very hard to help you buy a house or refinance your mortgage loan. This was my second time going with them after almost going with a different lender and I am utterly grateful and thankful that I chose wisely as they made the process very smooth. I rate them a million and will always recommend them to everyone I can! Thank you again and always Veterans United! You always have my 6!
