Oustanding job again by Chris Rohr. Chris answered all of our questions in a timely manner and made this process a smooth one. We also dealt with Josh Schultz and he was also a pleasure to deal with. This is our second time dealing with Veterans United and we are thankful that the employees (Chris and Josh) went above and beyond our expectations both times. Outstanding customer service and they both make you feel like you matter.
Ted was one of the best professionals I have ever worked with. His constant communication with me was excellent. Always kept me up to date with information and answered all my questions quickly and accurately. Hands down, the best experience I have ever had purchasing a home.
I want the Management Team to know that Mr. Ben Muzzey is an outstanding Loan Officer and you need to make sure that the level of outstanding customer service that he gives his customers is a standard for which your team serves all of its customers. I remember back just two months ago when my wife and I were told that we didn't qualify for our home loan by one of the Big Bank's (WF). We were so disappointed and broken. We had waited almost 3.5 months with little to no contact or communication and then we get a form letter telling us we were disqualified. I remember waking up at 2:00 AM and going on my computer and finding the Veterans United Home Loans website. I wrote down the phone number and decided hey I give them a call. I spoke with Ben about our situation and I was prepared to have him tell me he couldn't help me but, he was so compassionate and thoughtful and most importantly knowledgeable about the VA Process. When he assured me that he could help me and my wife. Hope came back into our lives again. I came from a corporate mangement background and the number one customer complaint was lack of communication. I am so impressed that Veterans United Home Loans and my Loan Officer always maintained communication throughout the process, answers all of our e-Mails and phone calls, and made us his #1 priority. Even at the final closing Ben Muzzey went above and beyond to ensure that our closing was not delayed again. When lawyer handed the keys to our house to us emotions overtook us. Words cannot express adequately how much all that was made possible because of Ben Muzzey dedication and commitment to the Logan's. A bond was formed and a level of trust was established knowing that Ben was doing everything that he could to help us achieve our dream of home ownership again. I tell everybody what a great experience that I have just had with Veterans United Home Loans. I sing Bem Muzzey's praises to everyone who ask about our experience. I feel sorry for vet
I had an excellent experience. Keep up the good work!!!
Stefanie Cade that I communicated with mostly was fantastic
The service was fast a friendly. no matter what questions I had, each one was handled promptly and with grace.
Took 4 months to complete. Way too long. Other than that we are grateful that our loan finally closed and that we will be saving so much money.
I have purchased 5 homes with mortgages, my vuhl experience was the best.
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I would recommend the same loan officer for any friend of family to work with.
I would like to say a special Thank You to my VA specialist, Cory Chew. I appreciate his hardwork and dedication to helping my family and I become new homeowners. Cory was very helpful from start to finish. He even offered to me to contact him anytime I had any questions about anything. I could not ask for a better VA loan specialist to help me during this process. I really wish I could give him more thanks for a job well done. It really does matter during when you have someone like Cory working very hard and showing his dedication. Thanks again for all you have done!
The paperwork was tedious and the process took longer than I would have expected. Kaleb and Chandra were exceptional in my dealings with them. They were helpful and patient even when I lost my patience.
Steve Wheeler was a pleasure to work with. We will recommend him to others!
Our loan specialist Mark Dischert was phenomenal in helping us purchase our first home. I want to thank Mark and all of those at Veterans United for making this such a smooth process. Mark….Veterans United….my wife and I salute you! HOOAH!
The Carver Family
Steve Kinchele and James Hilt did a wonderful job and they were attentive and finished all items efficiently!!!
Cooper Allen and Chris Holdman are truly great on top of things and very thorough. They made this experience easy and stress free. Thank You both for the outstanding work.
This being my first home I was unsure what to expect, Billy Abney was fantastic, he was on top of everything. Billy explained everything to me in detail so i knew what was going on every step of the way. I really felt like Billy had my best interest which took alot of stress away during the process. Billy is truly an asset to your company. Thank you very much for this great experience.
I thought I would not qualify for another VA loan after a foreclosure years ago, but Lisa found a second entitlement program that I was not aware of. We closed on time and at the rate lock promised. It simply could not had been a more pleasurable experience. Very solutions oriented team here in Colorado Springs, CO.
Please improve the timeliness of your closing process. I chose VUHL because I needed a company that could do my closing without an appraisal. I was told 45 to 60 days to close on my initial call in early Nov 2012. I didn't get to close until almost mid Feb; over 90 days later. However, I do have to say that the customer interaction of your personnel was always pleasant and professional; which did make the long process more tolerable.
I was very impressed with my loan application process. Everything went great and it was a pleasure working with Kevin McMillen and Taylor! I would definitely recommend VU to my military friends.
To start off i do have to say luke thurman did an outstanding job in helping me along with my home loan. He was verry prompt on everthing that had to be done he also helped me get closed on my house as fast as possible even though he had to jump through some hoops to do so. i would reccomend vetterans united home loans to all my friends and family.
It was an excellent experience. Took longer than I anticipated but that wasn't Veterans fault. Red tape. It all worked out just fine. Everyone was very professional.
The process went well from the initial meeting with the local rep to document information and the sound guidance from Mike with regards to generating documents with templates and steps to aquire tax transcripts. He was very professional, very clear and always available. Constructivly, sometimes he sounded like he was having a bad day, but again, very professional.
Mark and his team were outstanding, they kept me informed and stayed in front of the underwriters, there were no surprises... great service
Excellent service from Steve Staszcuk and his assistants. Communcations were always very timely. E-mails were answered usually within an hour. Everything went as planned and on schedule. I am very happy with the interest rate I was able to get. Excellent job. Although I do not plan on refinancing again, I would use Veterans United again without hesitation. I would also highly recommend to friends and family members. Thanks again.
This is by far the easiest loan I have gotten through any VA Lender. No problems, and really great people to deal with at all times on the phone. Thanks! Dave Fox
They actually answer the phone whrn you call or call back in a very short time.
The overall experience was great and I can't say enough good things about Mike Aldridge and how he helped us through the maze of getting a mortgage. More than once he put our minds at ease and he was always quick to respond to our phone calls and e-mails.
One thing I would do is get the timing on the Loan Tracker to better reflect what is actually going on. On several occasions the Tracker would be saying one thing and Mike would be telling me something different (he was always correct) which created a few anxious moments.
But even with that one problem I still rate VU and Mike Aldridge a very positive 10 out of 10
Eric was superb in the handling of my mortgage and questions and concerns about the process!
Great understanding team. Was extremely proficient with the required information needed to ensure the process went as smoothly as possible.