Will and Brittany were great, they followed us thru 4 real estate deals and came through on all of them.
If you good efficient service, go with Veterans United.
You guys were so easy to work with,and polite quick service. Thank you very much
My team with Veterans United made my home buying process effortless and enjoyable! It had been 20 years since my first home purchase, and this experience was much less stress free! I would definitely recommend any qualifying veteran to use Veterans United for their own home buying experience!
Our home team we were given was amazing. They all broke things down for us if we didn't understand something and explained it to make us understand. They new gave up on us and kept looking for ways to ensure our loan would go through to buy our house.Thank you for all the help
Thank you so much for your help! It’s truly and blessing and a dream come true. To own a home was one of the biggest step in my life…
There is nothing else to say about the team that help us. Other than those individuals are rock stars.
We’ve never had someone go above and beyond for us, this loan team made home buying easy. Thank you to all the members who helped our family. We couldn’t be more grateful.
Took much longer than I think it should have. Appreciate Terry’s flexibility and help and great attitude. Also thought Bridget did a super job. But I’ve already mentioned how the underwriter ruined the whole experience. Worst we’ve ever had.
Response from Veterans United
Hi Arnold,
Thank you for providing these details around your loan experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed malleability. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
If I call you and say “Hey I’m not happy with so and so’s work, for x reason, could you fix me up with someone new?” Then you call that person and tell them what I said, chew them out, then have them call me, how does that fix my problem? Now said person and myself are both unhappy and working together for the remainder of our house buying. Idk. Seems unprofessional to me.
Response from Veterans United
Hello Morgan,
We understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
This was my second loan with Veterans United Home Loans, specifically with Ashton and his team. The first dat, I contacted Ashton to inquiry about a home loan. A couple hours later that same day, Ashton emailed the pre-approval letter. It was that quick! From the beginning to the end, Ashton and his team kept me posted on the progress. The entire process went very smoothly. Thank you, Ashton. You and your team were outstanding.
Veterans United guided us through the home buying process with great direction. Would recommend to anyone trying to access the VA loan.
The people at Veterans United are outstanding. They were responsive, diligent, and knowledgeable about all aspects of the home buying process. This was my third home purchase and it was by far the most relaxed and pleasant process I have experienced. I would highly recommend Veterans United of Colorado Springs and would use them again if needed.
BY far Jeff was the best mortgage agent i ever had .
Thanks for dealing with me
We would like to thank the entire team at Veterans United. They took care of us all the way through the process. Thier the best.
Veterans United is an amazing company. The absolute best.
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Greg Elliot was also very helpful and diligent to get our documents taken care. Any time we had a question, he was quick to find answers.
The TEAM needs to explain the closing process from the beginning. Explain how to pay and methods up front. Overall super happy and very simple process.
