Jeff B and team are exceptional! The kindness and support made my process of home buying a breeze.
There was some lapse of communication which ultimately put more stress on me than I think was required. Hayley was very informative on the requirements need to complete majority of the process and would seek her again for help. The overall struggle was near the end of the process where I was not being assisted on from the rest of her team. There were moments I could not get a hold of them and left voices mails with not returned call. Again I would like to reiterate that Hayley was professional and above approach with all my concerns. Would ask for Hayley assistance in the future.
Response from Veterans United
Hi Gabriel,
Thank you for sharing this and for recognizing Hayley. I’m really glad to hear she was informative and supportive throughout much of your experience. That kind of guidance should be consistent across the entire process.
I’m sorry for the communication gaps you ran into toward the end, especially when things matter most. Not being able to reach your team or get a returned call can add a lot of unnecessary stress, and I understand how frustrating that must have been.
I’d like to learn more about what happened here and help ensure feedback like this leads to a better experience moving forward. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can typically follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Our experience with the team at Veterans United was great. They made the process seem so easy and they explained everything so that we understood completely what needed to be done to complete the process. Special thanks to Steve, Brendan, Alexis and the concierge Nicky for their constant communication to ensure that we were on top of things and for answering any questions that we may have had. Thank you all and we will be recommending your company to any friend or relative that may need your services.
Thanks to you all,
Sam & Janet
The branch manager at the Fayetteville location is awesome. Crystal the account coordinator processor was incredible. Absolutely fabulous to work with.
Blake and his team were wonderful made the whole process easy
Don’t pick anyone else but this team. The Perfect team to achieve your goals. Andy and his team are absolutely amazing. Answered my questions with so much detail and helped me through the process making it super easy to understand. I would recommend them to anyone I possibly can to receive perfect service
The team really made sure i got all the info and updates as needed. Very helpful
Outstanding communication and professionalism from the whole staff working at VU.
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Ellis Carter truly a champion for Veterans and their families. He was always upfront and honest about every requirement and/or step of the process.Professionalism and kindness was exemplified throughout. I would wholeheartedly refer any homebuyer to Ellis Carter.
Despite minimal issues with their documents portal the team did a great job ensuring I had requisite documents in time to meet all funding on time obligations.
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
I was very pleased with the service and the fact that we were able to close 1 1/2 weeks early.
Outstanding service from the entire team.
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The entire team was great, Shane, Zach and Kurt were on top of every aspect of this home purchase. It was easy, smooth, and fast. I will recommend this team to anyone I know, with confidence. I couldn't be more happy with the situation. I don't sugar coat things, I'm being 100 percent honest.
Haley and Danielle were incredible. It was clear that they truly cared about us and our experience.The underwriting team, however, I wanted to say horrible things too. Everyday, it was some new bullshit thing they had never mentioned before that they needed in order for us to close. Sometimes, it was even something we had already provided. We closed 2 days late because the underwriting team couldn't get their shit together, resulting in additional hotel and moving truck expenses. I hope they step on a lego once a day til the end of time.
Veterans United made a process that I have always been apprehensive of an easy, painless, and ultimately rewarding experience.My Loan Specialist, Rob Hegstrom, was an absolute rockstar from start to finish. As a first time homebuyer I had plenty of questions. Rob took the time to explain the entire process to me and continued to keep me informed of any progress throughout the loan lifecycle.Veterans United also provided me with a realtor referral, Jason Todd. Jason Todd and his team were fantastic. I enjoyed working with them so much, I am referring my parents over to him to find their new home.In addition to all of the above, Veterans United provided a loan concierge of sorts that would frequently check in on me to make sure everything was moving along smoothly. They even provided me with links to all my utilities and services at the new house that I could choose from.Awesome experience.
My VU team is amazing, they kept me informed about every step of my refinance process which gave me such confidence and peace of mind. It was so easy and painless that I can’t imagine going with a different company or team and I highly recommend them.
