So far, the only complaints I have are the extra fees (which are an unfortunate consequence of dealing with any lending institution) and not being adequately informed of the procedures for filing a claim on the warranty I purchased with my home.My HVAC system went out within a few months of purchasing my house. Because I didn't know the correct process for filing a claim, I was refused the warranty coverage I paid for. It cost me an extra $11,000.
I can't say enough about the way Veterans United Home Loans handled both my application and loan. I started negotiating for a particular property in mid-June and couldn't reach an agreement on price with the sellers until September 30. When that did happen, my team got hopping and guided me through the required VA loan paperwork in time to meet an accelerated closing date of October 23. The coordination and responsiveness required was daunting, but the team was up to the task. THANK YOU!
If you have doubts about using Veterans United, don't! If you're a new home buyer and new to this experience, they will guide you and help you through the process. This was my first time buying a house and I'm so glad I went with Veterans United. The process was so smooth. I always felt up to speed with what was going on with my loan process. My loan team was always on point and there to help. I couldn't have asked for a better experience. I'll be using Veterans United and my loan team in the future if I need too!!! Thanks Veterans United!
All were very helpful! 😄
Easy to use to do list and super supportive loan officer Danielle was incredible!!
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The moving team prepared me for my utilities & entertainment. They were always pleasant to talk with. I recommend you use their services. Jess was so amazing to work with.She answered all my questions from the beginning to the end no matter what the question was. I really enjoyed the video Jess sent me letting me know I have the final approval & clear to close. It was nice seeing a live face. lol! The team assisted me as well. They were all amazing! I didn’t think I qualified but I had nothing but positive results. I will always recommend VU to all my fellow veterans interested in buying a home.
Buying a home can be overwhelming but, Veterans United made it feel like a partnership. From day one, my team was professional, patient, and incredibly supportive. They explained every step clearly, answered all my questions, and never made me feel rushed or uncertain.
What impressed me most was their genuine care. They weren’t just helping me buy a house, they were helping me build a future. Their respect for veterans and commitment to service shines through in everything they do.
If you’re looking for a home buying experience that’s smooth, respectful, and empowering, I wholeheartedly recommend Veterans United. They go above and beyond and I’m grateful for every moment of the journey.
the hard work and dedication put in by the broker and everyone involved showed. The process was very easy on my end. It was an overall great experience.
Great communication, and walked us through every step of the way
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Absolutelt no Complaints.
The Best Team Ever ! They know how to take care of us Veterans and our families!
We found our dream home and property. Thanks Veterans United!!
Outstanding Experience — Again!
This is my second time working with Veterans United, and once again they delivered an exceptional experience from start to finish. The team was professional, knowledgeable, and always available to answer questions or guide me through each step of the process.They made what could have been a stressful home-buying journey feel smooth and effortless. I truly appreciate how organized and transparent they were, keeping me updated on every milestone leading up to closing.Veterans United continues to set the standard for customer service, and I wouldn’t hesitate to work with them again or recommend them to other veterans and military families. Thank you for helping me close on my second home with such confidence and peace of mind!
Reece and Diana have been helpfull, knowledgeable, and responsive to our many questions.
