I would've preferred for the people from VU to make more communication with me. There were to many times where my realtor had to tell me what they said. Basically leaving me in the dark most of the time.
Response from Veterans United
Hey Fabian,
I’m really sorry you felt left in the dark during your loan process. You deserve clear and consistent communication, and I hate to hear we fell short. I’d like us to learn more and see how we can make this right—please reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
The whole team kept the whole process on track. Thank you!
They kept in touch with you and explained everything.
Veterans United could not make it any easier to buy a home or refinance. We have done both in the past year and have really appreciated their help and enjoyed working with them. Keep in mind you have to be willing to do the work! Get your ducks in a row and be realistic about your home buying expectations. Respond to emails and upload requested documents in a timely fashion and things will go smoothly. You can't go wrong with Veterans United!!
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Best ever
From start to finish, my home buying experience was SHOCKINGLY easy. I felt like I was being taken care of. My entire team, and it's awesome that there was a team, were incredible. I was constantly communicated too. I felt like I was part of team. Veterans United carry's some juice too! Nobody wants to scam me because VU was representing me. I could go on, but I'm spending my first night in my new home.
Donnie Hunter
The team at Veterans United is Awesome!This is my first home purchase and I was baffled with all the steps from preapproval to final closing. They are very understanding and helped with any questions we had. Answering quickly with positive reassurance.It is no wonder they have backed so many home owners like myself. I would have been lost without them.
It is the first time I have ever had a team approach that was more focused on my needs as a customer than it was on how much money would be made off me. Every member of this team was outstanding!
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Hanna and my loan team were very awesome and helpful throughout the whole process. Thanks so much for making my first home purchase a breeze.
The process was tedious but worth it
Purchasing my home through Veterans United was a worry-free experience, and that meant a lot.
Our loan coordinator and loan officer, Mason and Kellen, provided outstanding service and exceptional timeliness throughout our first home-buying experience. As a Soldier returning from a year-long deployment and spending extended periods on Title 10 orders, my situation wasn’t the simplest — but they made the entire process smooth and stress-free. They worked around the clock to ensure we were fully approved and supported every step of the way. My family and I are extremely grateful for their dedication, professionalism, and commitment. Highly recommend their team!
Working with Veterans United was an incredible experience from start to finish. As a Veteran, finding a team that truly understands your needs can be difficult—but Veterans United went above and beyond. They walked with us through every step of buying our home, making the entire process smooth, stress-free, and genuinely enjoyable.Kelsey Riggs and her entire team were absolutely outstanding. Their communication, professionalism, and dedication were unmatched. They took the time to answer every question, explain each step clearly, and ensure we felt confident throughout the journey. It was clear they truly care about helping Veterans find the perfect home—not just a house, but a place to build a future.Thanks to Veterans United and Kelsey’s team, we are now proud homeowners. I couldn’t recommend them more highly to any Veteran or military family looking for a lender they can trust. They exceeded every expectation.
Yes. Our experience with this Veterans United and your team was very pleasant. To this we thank you very much.
