Cal saved us from having a bad VU experience. When he stepped in, the process went very smooth and we felt very fortunate to have worked with him.
From start to finish, my experience with Veterans United Home Loans was nothing short of outstanding. As a veteran navigating the homebuying process, I truly appreciated the way the entire team went above and beyond to make the journey smooth, transparent, and stress-free.Every step was clearly communicated, timelines were met without surprises, and I always felt like a priority—not just another file in the system. From Meghan Kopka, my exceptional loan officer, to Michel, my dedicated Home Buying Concierge, everyone I worked with demonstrated professionalism, compassion, and a deep understanding of the unique needs of veterans.Veterans United isn't just a lender—they’re a mission-driven team who truly honors those who serve. Their commitment to service, integrity, and customer care is second to none. I proudly give them a 10 out of 10 and would recommend Veterans United to any fellow veteran looking to buy a home with confidence.Calvin
All were patient and on top of the process even though closing got delayed several times.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Veterans United was professional and helpful throughout the entire loan process. The App made it easy to stay on top of the requirements for the loan. It was quick and painless. I am very pleased with Veterans United and will use them again in the future.
First off I had told everyone that I was closing on the 16th of May and when it came down to it. Our loan coordinator was gone and so was everyone else that we started working with. When they sent Evan in there was all kinds of problems that we should have been told about like weeks prior to closing but you all waited to the very last minute. Then on top of that the cost at closing just kept going up every time I turned around. I was told that you all even over looked the closing date like you all were unaware that we were to close the 16th.
That then took me out of contract with the sellers because I couldn't close until the 19th.You almost made it near to impossible to deal with when we are under contract and we had deadlines it's like you all didn't care about the real estate deadlines we had to meet.In my opinion this is no way to treat veterans and I still think that after all you put me through you all should have paid for our closing costs because you were the ones that screwed up and took me out of contract with the house. Or you all should reimburse us for those closing fees.You also seem to have made a big deal over such a small loan amount and all of that is unacceptable. There should be no need for half of the things I paid for because we put a ton of money down and had such a small loan.This is no way to take care of veterans at all. You all even made us homeless for a few days and that was unacceptable as well. That is also no way to treat your veterans. These veterans served to give you freedom and you make it seem so impossible to accomplish anything and that is like a punishment to the people giving you freedom.I will never recommend using the VA to anyone after what you all put us through.
Response from Veterans United
Hi Jered,
I can’t tell you how sorry I am to read this. What you described isn’t the experience anyone should have when buying a home—especially not a Veteran. Closing delays, last-minute surprises, and being left in limbo without clear communication are frustrating enough, but to hear that it left you temporarily without a home makes it that much more heartbreaking.
You’re right—deadlines in real estate matter, and it’s our responsibility to stay on top of them. It sounds like too many things slipped through the cracks when your team changed over, and that shouldn’t have happened. I also understand your frustration around closing costs, especially when you're putting a significant amount down. I know how much effort goes into getting to the closing table, and it’s incredibly disappointing to hear that we made that harder, not easier.
I want you to know we’re taking this seriously. I'd really appreciate my team to have the opportunity to talk more and make sure your experience is fully reviewed. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available 9 a.m. to 5 p.m. Central, but feel free to reach out anytime.
Most importantly—thank you for your service. I’m truly sorry this is how you were made to feel after everything you’ve given.
It went so quickly and everyone was very professional, calm, and helpful.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
I was very pleased with the communication and professionalism that Veterans United provided us.
Very streamlined and great communication for all parties. We appreciate the level of care given regarding updates about new rates!
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Working with Veterans United has made my home purchasing an amazing experience. I thank the whole team for their support in making my dreams come true.
They made it so easy and I really appreciate everyone who helped me.
You guys at veterans United were able to get me approved and into a house closing and all less than 30 days and it was outstanding cuz I only had three weeks to go out of my house that I was renting you unbelievable what you guys did for me
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Honestly I didn’t know what to truly expect buying my first home, but the guidance from my loan officer made it worth committing towards pursing a home.
I am not very computer savvy , and despite this they got me thru the process. Thanks a lot.
