Very friendly and will walk you through every step of the way ensuring you understand everything. Always available to assist and always looking out of you. Can’t recommend them enough.
If you have doubts about using Veterans United, don't! If you're a new home buyer and new to this experience, they will guide you and help you through the process. This was my first time buying a house and I'm so glad I went with Veterans United. The process was so smooth. I always felt up to speed with what was going on with my loan process. My loan team was always on point and there to help. I couldn't have asked for a better experience. I'll be using Veterans United and my loan team in the future if I need too!!! Thanks Veterans United!
My wife and I are extremely grateful for the Kentucky local branch of Veterans United! Kala, Marty, Brian and Mrs, Bea Cobbs (our realtor) are a God send....literally. They were so patient, responsive and kind to our every email, phone call and request. We had a lot of questions, and they had a lot of answers. We were informed on every update, change, dollar figure and requirements every step of the way. We couldn't have asked for a better team during this major milestone in our lives! We are eternally grateful for them!
Brett and his team helped me sell a house and buy a house within a few weeks! Couldn’t ask for a better team to guide us through the process!
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Experience first-hand why 354,135 homeowners give us a perfect score!
I can’t say enough good things about my experience with Veterans United. As someone rebuilding from scratch, with an unconventional work history and limited resources, I honestly wasn’t sure I’d ever be able to buy a home. But my team at Veterans United worked tirelessly to make it happen.They never treated me like just another file. Every question I had was answered with patience and clarity. Every obstacle that came up, they met with creative solutions instead of roadblocks. They guided me through each step with professionalism, empathy, and genuine encouragement.Because of their dedication, I’m now a homeowner, something I didn’t think was possible for me. I’m deeply grateful for their kindness, transparency, and hard work. Veterans United doesn’t just help you buy a house, they help you come home.
Derek Russell and his team they were all extremely professional but yet caring!
The moving team prepared me for my utilities & entertainment. They were always pleasant to talk with. I recommend you use their services. Jess was so amazing to work with.She answered all my questions from the beginning to the end no matter what the question was. I really enjoyed the video Jess sent me letting me know I have the final approval & clear to close. It was nice seeing a live face. lol! The team assisted me as well. They were all amazing! I didn’t think I qualified but I had nothing but positive results. I will always recommend VU to all my fellow veterans interested in buying a home.
it was an easy process once I filled all the requested documentation.
Overall the process was extremely smooth and would recommend for anyone! Especially first time buyers!
The team was super helpful and we were able to close on the house in under a month
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Experience first-hand why 354,135 homeowners give us a perfect score!
Literally wouldn’t have my dream home with out Chris G, Ben S, and Landon B. I owe them everything.
We found our dream home and property. Thanks Veterans United!!
It went amazingly well and easy going!
It seemed like things came up on Friday and we couldn't get ahold of anyone who could help until Monday. The team didn't like answering calls or responding to messages.v
Response from Veterans United
Hi Mark
I’m sorry it was hard to reach someone when you needed help. I know how stressful it can feel when things come up late in the week and you’re left waiting through the weekend for answers. That’s never the experience we want for anyone we work with.
Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, but we’d really like to look into what happened so we can see if there’s a way to improve how we communicate in situations like yours. When you have a moment, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com so we can talk through this directly.
