Neil and our Home Buying Team made the experience of purchasing our home so stress free!! The Veteran's United Portal was extremely user friendly and the To-Do List made life so simple!!
Matthew Lucas and team were very professional with their communication and answered they inquiries in a timely manner.
Service was great! Easy to follow instructions… great people ready to assist at anytime.
Yes, I absolutely would!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Personnel were very helpful and patient. They guided us all along the way. The automated document upload feature and electronic signing was very good. Special thankyou to Abbie and Denee!
They do great work,even when they get aproblem with the regs and hoops that others cause.thank you for all the help.
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Made the process very easy answered any questions and helped along the process if their was any problems
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
We are happy that VU worked really hard to get us funded, but the process was really confusing.SUGGESTION
Once a potential buyer or seller qualifies Veteran' United services, then have Gavin (not sure of the position title) to review a checklist of what to expect during the journey i.e. time lines, paperwork, expectations, and an overview of the processes. We didn't know the process.So, we were just asked to sign documents 99.99% of the time that weren't really aware of what we were signing. We took the time to read it --when we could, but when we asked question we received the real estate response, which caused us to research the information online to learn for ourselves.Oftentimes, I did not feel like the responses to my questions were truly addressed and it was confirmed with our closing document.Overall, at a certain point we'd lost faith in the entire journey of owning our home .Although the team never gave up on us, clearer explanations and more patient, supportive communication would greatly improve the experience.Anne and Bri were awesome, but be mindful to show grace.Marie: We would have not did services with VU and I am happy that we were able to change loan officers.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback, John. I'm glad to hear your team stayed committed to helping you reach the finish line, but I'm sorry the journey left you feeling confused and uncertain along the way. Buying a home comes with a lot of moving pieces, and you deserve to feel informed and comfortable with each step, especially when it comes to understanding the documents you're being asked to sign.
I appreciate your suggestion about providing a clearer roadmap of the process from the beginning. Having a better understanding of timelines, expectations, and paperwork can make such a difference, and your feedback highlights how important it is to take the time to answer questions thoroughly. I'm sorry there were moments when you felt you had to find those answers on your own.
I'm grateful you shared both the positives and the challenges of your experience. I'd welcome the opportunity to learn more about your concerns and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The entire team was very helpful and the experience was great. I closed in 21 day. They made it so easy.
There were some hiccups, but Kollin and the rest of the team made every effort to make sure that they worked out at the end.
It has been an outstanding experience dealing with Veterans United!
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With out veterans i would be in a bad situation and they helped me when I needed it so thank you
Overall Rhonda, Miguel, and Alyssa did and amazing job. They were so attentive and were extremely flexible in helping us through the process even though we were out of state. I’ve been very satisfied with this process.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Both of my Loan officers were great and made the process quick and easy
This team is outstanding from Top to bottom. Very fluid management across the board. Thanks to all including: David S. Eli C Delaney the insurance guy whose name I don’t remember sorry and of course Alex and Paige Bond and the super star Greg Unthank.
Much love
This is the second time we have gone through Veterans United. This time and the last they have been outstanding and informative. They are always there to answer our questions and keeping the loan process moving.
