The technology is very intuitive with the portal navigation, look and feel. The entire loan was completed remotely with no office visits. Also, the fact that the loan officers are knowledgeable on the VA loan process makes the whole process way less stressful. Excellent!
I would recommend the agents whole heartedly, however our overall experience could/should have been a lot smoother than it was. We were blessed with 3 agents, all of them very capable gentlemen. Unfortunately, there was a quite a bit of confusion involved with the concept of a "family-owned " business ran by 4 individuals. The tax returns were a particular concern of the underwriters, who insisted on a particular page of a schedule that isn't necessary to file for our business by the federal government. Our closing was delayed 24 hours by that one. The final week was "messy" all the way around. I'm very thankful it's over.
I had some communication issues with my loan team even my agent wasn’t able to get ahold of them and I would go days without hearing anything from them
Response from Veterans United
Hi Alec,
I'm sorry communication was a struggle throughout your homebuying experience. I know how important it is to have a responsive loan team, especially when you and your agent are trying to keep things moving. Going days without an update can be frustrating, and I appreciate you bringing this to my attention.
I'd welcome the opportunity to learn more about your experience. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Torri, Julie and Aiden are TOP NOTCH and were wonderful to work with !! Always there when I had a question or if I was simply feeling overwhelmed with everything. I would definitely recommend this team to help a veteran or spouse with their home purchase.
Highly recommend. Molly and the rest of the team were outstanding on everything they did. From Miss Meuler with the credit check to Ophelia with the final steps and all in between. They are very responsive and answer all and any questions I and my wife had. Thanks so much and may God bless you all.
I can say enough about how helpful and knowledgeable Bryan and his team are. They are also quick in responding to messages and phone calls. They made this entire process relaxing and easy
Too much BS plus this is my 6th home and I have never had to pay out as much as I did would never recommend your company and as soon as I can I am going to refinance with another company
Response from Veterans United
Hi Eric,
I'm sorry to hear how disappointing this experience has been, especially given that you've purchased several homes before. I understand your frustration with the amount you paid at closing and your decision to consider refinancing elsewhere. I don't want to dismiss your concerns or offer empty words when you're clearly unhappy with how things went.
I'd appreciate the opportunity to review your experience and better understand what happened. If you're willing, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Overall pretty smooth experience. Communication was effective at making the process easy.
We truly cannot say enough amazing things about Madison at Veterans United! From start to finish, she was absolutely incredible to work with. Buying a home can be stressful, but Madison made the entire process so much easier with her kindness, patience, and constant support. She was always there to answer our questions, keep us updated, and make sure we felt comfortable and confident every step of the way.What really stood out to us was how much she genuinely cared. We never felt like just another client, and she always went above and beyond to make sure everything went as smoothly as possible. Having someone so knowledgeable, dependable, and supportive throughout such a big milestone meant more to us than she probably realizes!We are beyond grateful for everything Madison did to help us get into our new home. Veterans United is so lucky to have her, and we would recommend her to anyone looking to buy a home! Thank you again, Madison, for everything! ❤️
There’s a team that will help you every step of the way any question that comes to mind they will you thru it
Didn’t think it was possible at first but this team makes dreams come true
I was recommended to Veterans United Home Loans by my brother who is also a veteran. My home ownership journey has been a very challenging one to say the least. But as soon as I signed up with Veterans United Home Loans, they walked me through the prequalification preapproval and approval steps. Justin and his team played an instrumental role and changing the lives and the lifestyle of my family. I couldn’t be more grateful!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Everything was smooth and efficient.
The team at veterans united was amazing. They cared about my family and situation personally. They helped at every turn. This is where I will always go to get a VA home loan. No lender or team has ever worked so hard to help.
Everyone is nice and kind to work with. This is the second home we purchased with the VA.
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Spencer, Mariana, and the rest of the team did an outstanding job. Always willing to help and answer any questions I had about the process and anything else.
Would have liked a little more clarity on locking in rates.
Deals very well with people. Especially first time buyers!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Everything was fine and just pleasant for me.My first house.Thank you , appreciate you.
Super helpful, responsive and always available, from the beginning all the way to the end
