Excellent Team!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
The whole process was extremely smooth and my team was so helpful and wonderful at communication.
We have had a great experience with Veterans United Tyler Oakley is great
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Lauren and the entire team were absolutely incredible! The app was extremely helpful as well! I couldn't imagine the process of buying a home going any smoother than it did!
The entire team did an outstanding job from start to finish. Brooke Roberts(Senior Credit Consultant) started us with this proccess in January ensuring we knew what goals we needed to achieve in order to secure a credit score to get us qualified. Emmett Rogers(Senior Loan Officer) answered every single question, believe me there were alot, and answered the phone every single time I called to ask questions and to let me know where we stood with the proccess. Selina Culp( Senior Loan Coordinator) guided us through the underwriting and getting everything squared away to ensure the loan went through. Nathan Jett with Veterans United Insurance went through mutlitiple companies to ensure us the best rate droppedthe price of our insurance by almost $100 a month. Overall the Veterans United Team went ABOVE and BEYOND. They are phenomenal in every aspect and my family could not be more thankful we had them by our side during this proccess.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
I have never been treated better by a mortgage company in my life. I was helped from the beginning to the end and even after I signed my paperwork. I had someone communicating with me constantly, and nothing fell through the cracks. They even bought me coffee! I seriously cannot say enough about the amazing team that Rob Deleeuw headed, including Brayden who always helps with paperwork, and Sierra who just wanted to make sure that I had everything set up, including utilities and address change. Seriously top-notch service!
The team of professionals that I had the pleasure to work with they were kind, honest and help me through process of finding a home. Thank you again you make my journey amazing.
The team working with Danielle was fantastic. They answered my questions and helped me find documents and other information needed to close
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Britt and her team were incredibly easy to work with and genuinely went above and beyond to ensure our comfort throughout the process. She played a pivotal role in securing our approval. She’s an exceptional partner and the ideal person to represent your business.
Each individual I had business with was very nice. Stephanie Snow, from start to finish (after completion of loan) was awesome to help and answer all my questions. She is such a kind, caring woman who goes above and beyond her duties to assist in any question or concern I had. She really is a tremendous asset to the Veterans United Vompany.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Everyone in the organization was very professional and helpful. Debbie and Jennifer aware awesome
Chase was very helpful and full of knowledge. This is my first and hopefully last home. Anytime I had a question Chase was right there to answer it.
Dalton and his team kept great communication throughout the whole process which made it easy.
Timely, responsive, and professional.
