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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
470,416 reviews
701 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 470,416 unfiltered reviews

Starting on Page 28 of 15,681. Return to Page 1

5 out of 5 Stars

VU was amazing! Amy was there with us through all of the process.

headshot image of Amy Mitchell

Loan Officer : Amy Mitchell

NMLS# 2177194

5 out of 5 Stars

I really enjoyed working with Charles, he walked me through the process from beginning to signing. He was always available to help me with answers that I had and my overall experience was great

headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
headshot image of Bryce Cullins

Loan Officer: Bryce Cullins

NMLS# 2679091

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Photo submission from Brian W.

Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars

Matt Rice was very helpful through our process of purchasing our first home. We don’t know much about the process, but Matt took his time to explain how it all works and we are extremely grateful for that! Without Matt we wouldn’t be in our home! Thanks

headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

4 out of 5 Stars
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

4.5 out of 5 Stars
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

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5 out of 5 Stars
headshot image of Christian Baker

Loan Officer: Christian Baker

NMLS# 2736683

5 out of 5 Stars

Amazing service. Absolute professionals. 10/10

headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
headshot image of Aaron Mallett

Loan Officer: Aaron Mallett

NMLS# 2703104

4.5 out of 5 Stars
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars

This organization falls nothing short of excellence from day one they were understanding to my needs. Overall great, especially Jenifer my personal thanks to her

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Photo submission from Karen W.

OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars

I'd highly recommend Veterans United to anyone eligible. The team was incredibly helpful and eager to see me through the process.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
headshot image of Travis Knierim

Loan Officer: Travis Knierim

NMLS# 2741873

5 out of 5 Stars

The team has been a huge help for us. After our first house we attempted to close on and it didn’t happen due to the seller’s circumstances, the team helped with setting up the second home quickly and in a timely manner. I will recommend this team to others. Thank you so much.

headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

4.5 out of 5 Stars
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

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4 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
headshot image of Shelby Edwards

Loan Officer: Shelby Edwards

NMLS# 2251000

5 out of 5 Stars

The process is much more involved than it was when I last bought a house 16 years ago, to the point of almost being mentally & emotionally exhausting (however, as was said in the John Ford movie, The Quiet Man, “the proprieties must be met”). Had we been working with any other group of people it would have been excruciating; however, Cole, Travis, Kat, & Monica were absolutely fantastic! It was as if we were being led, hand-in-hand, in total darkness, through a massive wasteland, filled with a myriad of insurmountable obstacles, by a calm, confident, reassuring and highly dedicated team of professionals who knew exactly what to do and where to turn every step of the way. When we reached the other side (all requirements for closing accomplished) I felt as though they had rescued us (my wife & me) from the likes of a Mad Max or Book of Eli movie! I would (and will) recommend Veterans United to any & all I encounter who are home shopping. We are ABSOLUTELY ECSTATIC about what Cole’s wonderful team so smoothly & efficiently accomplished for us; they made our dream home a reality!!!

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Photo submission from Liroy G.

I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars

Ellis and all team members were great! They helped me with every question and concern with no hesitation.

headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

4.5 out of 5 Stars

The only thing there is, is I'm not understanding why my house insurance has sent me a text, asking me to do a survey( that's what is says) but, there saying I have to do it or they're going to send someone here to inspect my house. The survey is questions bout dimensions, how old/new things are, and from my understanding they should already have all that. I don't know the answers to some of the questions.

5 out of 5 Stars
headshot image of Kevin Ohlendorf

Loan Officer: Kevin Ohlendorf

NMLS# 2091574

5 out of 5 Stars

Derek was outstanding! Provided excellent service beyond my wildest dreams. He was very reliable from start to finish! I personally know that I will be recommending him to all my friends and family members. He made this whole house buying process very top notch! You need more people like him running the show for this organization! Thank you all for a Lovely experience! Byron Lewis

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

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