Kendall was an amazing loan officer and a pleasure to work with
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
Joel was great and got the job done despite all the set backs from the veterans association! Big thanks to Joel and his team.!!👍
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Get excellent communication and advice always went out of his way to be accommodating and truthful about the whole process of front. Definitely made this process the easiest ever.
The whole process was very easy
Veterans United really made the process as stress-free as possible. They were quick to respond with any questions that I had and were professional and helpful.
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thank you to all
But I would tell them they have to have alot of patience
Response from Veterans United
Hi Christina,
Thanks for your feedback. I'm sorry the process felt like it took so much patience. I'd like to learn more about your experience and see how we can improve. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
I really enjoyed and appreciated the personal message included with the coffee cup and Roosevelt coffee which is quite good by the way. I couldn’t be happier with the attention to detail because I definitely mentioned drinking and buying this house for my son and I(his mom is coming too now :)) and it really just speaks to the gregarious and friendly spirit of your employees, all of which were great. I will say though that Ellis was the first I talked to when I called last year late 2025 and yeah he’s great and I would definitely utilize your company again and/or refer other potential home buyers to your service.
Excellent help!!!
Very good experience. Julia Cobb was an incredible loan officer. This was our second time working with her and she was exceptional.
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Kelsey and Justin were amazing. They were very patient and thorough. Their attention to detail and great communication made this process go smoothly. I will certainly recommend them and will use their services again.
Victoria was phenomenal, however, I was placed with 3 different loan coordinators due to vacations, being off, etc. This was incredibly frustrating knowing who to work with and what needed to be done and who to coordinate with. I would highly recommend releasing what inspections and criteria need to be accomplished at the beginning rather than half way through the inspection period as well.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Amazing people who care about the people involved in the home buying process. An a solute pleasure to deal with through the buying process.
I’ve gone through the home buying process a few times, and working with the Veterans United team was by far the easiest and smoothest process I’ve done. Great communication and always willing to answer questions.
We could not have been more happier or more fortunate to fall in line with this wonderful company. They pretty much hold your hand through the whole process. In a world where everything is so hard to do they make it simple with a smile.
Reed and his team were absolutely pro's. For a long and difficult process with seller negotiations and multiple surpises, my VU team made it easy! This is my second experience buying a home thru Veterans United and I cant say enough about how helpful and patient they were with getting me into our retirement home right where I grew up. Thank you Veteran's United!!!!
