Overall the experience was great, the appraiser they sent did a terrible apprasial and compared our custom built home to a cookie cutter home in a subdivison nearby. Make sure you fully get on the same page with the appraiser before they send in paperwork because there is no changing it in a realistic time frame and more than likely not changing it... cost and apprasial was over $100k difference and the comparable was nothing to compare to. So very disappointed on that.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Steve Rose at Veterans United was a pleasure to work with. Very straightforward and made the entire process easy for me. Will have my business again when it's time to refinance.
Overall the process to get started was great. However, once the approval process had started, it felt very rushed. I remember asking a few times about the reimbursement methods and getting different answers, or asking if lower the loan amount and take less out. I got the impression that it was too much paperwork so it got shoved along to the next stage.
Thank you VU team! The process has a few hiccups but they were fantastic at resolving and making themselves available for me when ever I needed them as well as being patient with my baby questions, delays, and concerns.
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None of the horror stories about going through purchasing a home that I always heard about growing up can be lent any credence from me. Veterans United took care of all the heavy lifting, kept things on track, constantly reached out to ensure I was on task and informed, and when a hiccup arose they jumped in and smoothed things over quickly. Couldn’t be happier with my experience.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Outstanding company, everyone on the team that helped me were so amazing. Everyone made my journey so easy from start to finish and beyond.
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I had a unique situation that required me to complete a refi on my home. I reached out to multiple lenders all but Veteran’s United told me what I was tryin to do was not possible. Well Vet United completely understood what I was trying to do with my home and made it happen. I would definitely recommend Veteran's United to anyone looking for a home loan or refinance.
I was a difficult case for mickey and his team, and we faced getting creditors to do their jobs in a timely manner. Mickeyt and the team that works with him went above and beyond getting me under a roof before winter, its hard to say a big enough thank you for the help, i would have given up long ago and opted for living under a bridge
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Great to work with and made the process smooth.
Veterans United Home Loan is the best for VA home loans!!!Weiwei is an absolute superstar! She was genuine, caring, and professional throughout the entire loan process. She made my experience smooth and stress free. I highly recommend her!
Although there were a few snags in the process toward the end, all staff were very helpful in helping us get our loan!
Hi Veterans United Team,I wanted to share feedback regarding my experience with Hector Jacobo. Hector was amazing throughout the entire home-buying process and made everything so much easier. He took his time, kept me well-informed on key details, and always encouraged me to ask questions.Salute to Hector for his outstanding support—I would highly recommend working with him and Veterans United!Best regards,Gradis McHenry Jr.
