This was my third time using VU for my home loan. They are awesome. Their app makes the whole process easy. You simply check the app for any, "To Do" items, take care of those items and the next thing you know, you get the, "Clear to close." Hoarce Johnson and Evan Heath did an outstanding job getting my loan approved. They both stayed in touch, ensuring all my questions or concerns were addressed on a timely manner. I would highly recommend (and have recommended) VU to anyone I know who is looking to buy a house.
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
Ready to see for yourself?
Experience first-hand why 367,430 homeowners give us a perfect score!
Paul, Missy, Meagan and everyone else on the Veterans United team was amazing they helped me through every step of the way in becoming a new home owner. Everything was taken care of for me by a professional, and trustworthy team from Veterans United. Paul and the rest of the team were always very responsive and willing to help me I remember Paul helping me with things even late in the evening around 7 or 8. They really care about helping soldiers and helped me get an amazing rate and amazing home. I would recommend them to anyone they made the process very easy and stress free for me along with the app being very easy to use, review, and sign documents. They’ve even continued to check on me after the process and they help me cover everything I needed!Thank you so much for everything!
Frank Elizalde
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
As a disabled Veteran I would like to say that from the very beginning of the process of purchasing a home the staff and individuals of Veterans United have been absolutely amazing. Seth, Sahara, Curtis and all those involved that made this process as seamless as possible I would like to say Thank You. My Wife and I are extremely happy and pleased with our brand new home and thanks to this Organization this has become a reality an I personally would like to just say thank you to each and every one of you an I would highly recommend Veterans United to any Veteran that maybe in the process of looking for a home to purchase!!!
10/10 experience! A huge thank you to Matthew for helping us secure our home loan. We were blown away by the speed of the service—closing in record time (March 31 to April 24). Matthew did a great job handling the details and ensuring everything stayed on track. We will definitely be recommending him to our friends and family!
They were great people to work with. Always quick to respond and usually could answer any questions I had as they came up through the process. I also liked that they had a no B.S. approach to everything and was straight forward and transparent through to the end.
Ready to see for yourself?
Experience first-hand why 367,430 homeowners give us a perfect score!
The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.
The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
Veterans United helped me find a place I can finally call HOME!
i found it seemed more like defending myself in a court of law rather then borrowing money to by a home , way to many people involved and for sure to many questions , i received my loan but had a lot of heat burn along the way.
Response from Veterans United
Hey Richard,
I’m really sorry to hear how overwhelming this process felt for you. Buying a home should feel exciting, not like you’re being put through an exhausting or stressful back-and-forth. I can understand how dealing with multiple people and being asked so many questions could start to feel frustrating and even discouraging.
While there are times when additional questions are needed to complete a loan, that shouldn’t come at the cost of making you feel uncomfortable or worn down. It’s important that communication feels clear, respectful, and supportive throughout the process, and I’m sorry that wasn’t your experience.
I appreciate you sticking through it to closing, but I regret that it came with what you described as “a lot of heat burn” along the way. I’d really like the opportunity to learn more about what happened and see where we could have done better.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Ryan is the man when it comes to a smooth and easy transition for refinancing. He kept me updated about everything through the whole process. Thank you Ryan and to the rest of the Veterans United team.
May was absolutely a pleasure to work with throughout the process. He went way above and beyond anyone could ever expect.
