Friendly, professional, great communication, fast and easy.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
assiging one person to answer about your loan worked
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
Response from Veterans United
Hi Sam,
I'm sorry your homebuying experience left you and your family feeling this way. I understand how upsetting it must have been to navigate changing closing dates, unexpected expenses, and uncertainty, especially when you were counting on things moving forward as planned. Buying a home should be an exciting milestone, and I'm sorry this process brought so much added stress instead.
I appreciate you sharing your concerns and recognize that you've already been in contact with our team. I know that doesn't take away from what you've experienced, but I want you to know your feedback is being taken seriously. I'd welcome the opportunity to continue the conversation and discuss your concerns further. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Satey was amazing from start to finish! What stood out most was her determination and willingness to compete for our business, which helped us secure a fantastic rate. She stayed on top of everything, got things done without hesitation, and kept the process moving. She was confident and proactive. We couldn't have asked for a better loan officer!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
I cannot stress enough how incredible my experience with Veterans United was. Customer service perfection. Everyone on my assigned team was extremely friendly. They literally sent me a care package with some really nice stuff. There are so many more benefits I haven't mentioned.
I will never buy another house without VU and will recommend VU to every veteran I know.
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Colin was a breeze to work with and so patient with us.
I would be very happy to recommend Veterans United to any and everyone. Veterans United were very patient and would go above and beyond in helping you fulfill your dream of becoming a home owner.
I am truly grateful to Veterans United in helping me make my lifelong dream come true.
THANK YOU.
Our loan officer went above and beyond, making us feel comfortable throughout the whole process. The team was great and very professional and super nice.
The team we worked with was absolutely amazing! Chase was a blessing with all the help and information, very quick to respond and made sure to get an answer if he didn't have it. 10/10 would/have recommend(ed) to any of my people looking to buy a house. I look forward to working with this team for a long time coming. Seriously cannot say enough positive things about the team I had buying my home. Chase went above and beyond to make the process as easy as possible as well as making sure we understood every step and knew what was being signed. Again 10/10 if there was a bigger number my team would have it hands down!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
I had a fantastic experience working with Veterans United to purchase my first home! The entire process was a great experience, and I truly appreciate the support and guidance I received along the way. Buying my first home was a big milestone, and having a team that helped make the process smooth and stress-free meant a lot to me. I’m very grateful for the hard work, professionalism, and assistance I received from start to finish. I would absolutely recommend Veterans United to anyone looking to purchase a home, especially first-time homebuyers. Thank you for helping make my dream of homeownership a reality!
