Veterans United was amazing! I know a lot of people get worried about using a VA home loan, even my realtor was skeptical. That being said going through the process with Veterans United was beyond easy and my realtor was beyond happy with the communication and efficiency Veterans United brought to the table. The app was very easy to navigate and the staff was amazing. Tansee was excellent and knowledgeable at every step and I would highly recommend her as a loan officer to anyone I speak with!
Poor communication. Information I disclosed at the inception of the process was forgotten and then the blame was turned back on me
Response from Veterans United
Hey Stephen,
I’m sorry to hear this experience left you feeling frustrated. Having to repeat information you already shared and then feeling like the blame was turned back on you would be upsetting for anyone.
Clear communication is such an important part of this process, and I’m sorry we missed the mark here. I’d appreciate the opportunity to look into your experience further and better understand what happened.
Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Chris, Alix, Bailey, Adam, and everyone else behind the scenes who helped me get to the purchase of my amazing home, I want to say thank you! You all did an amazing job. Anytime I needed assistance, I had it and in a timely manner. I would recommend this team to Veterans looking to purchase a home.
Had an amazing experience Veterans United made everything easy and understandable.
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Very easy loan acquisition and walked me thru every step.
My team was second to none. Absolutely no complaints. They were fantastic.
Mitchell and the whole team at Veterans United were the best. They were supportive, knowledgeable, and on my side through the whole journey. My closing was seamless. I highly recommend this team for any veteran looking to buy a home.
Everyone at United is very professional and caring.
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I had a bit of an awkward situation to say the least and Daniel and his team at VU made me feel like family. They were responsive, efficient, and incredibly knowledgeable and helped me work through the financing process with me feeling very at-ease throughout. They were friendly, compassionate, and made this such a smooth process for my son and I. Thanks so much to Daniel and the VU team!!
Great timely service with understanding staff to assist you through the process of home buying.
We highly recommend Veterans United - they made two confused young adults into home owners!
Veterans United made the home buying experience mostly stress free. Process was simple and to the point, and would always go above and beyond communicating status updates / projections.
Fast and friendly service,made it easy to understand the process of buying a house .Great teamwork though out the closing. Communication was next level each step of the way.
Nick was awesome to use! We never had an issue getting a hold of him. Quick response and very friendly
Very knowledge, transparent, communicative.
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Since day 1 of talking with Joel, he's been nothing but extremely helpful and patient with my wife and I. We are new to homeowners and we're quite happy with Joel's professional and friendly interactions. He helped us understand stuff if we couldnt figure it out. I highly recommend VA home loans to any new or existing homeowners. Definitely ask for Joel.
The whole Veterans United team was great. They made the whole home buying process very easy. Response times to any questions I had were very fast even after normal business hours. I will definitely recommend to others.
Thank you for helping us achieve our goal. Thanks to Lynn and Randy for helping us make this happen.
Veterans United was by far the most responsive, accessible, and user-friendly lender. From start to finish, their team guided me through every step of the process, answered all of my questions thoroughly, and made sure there were no surprises along the way. The entire experience was smooth, professional, and reassuring. I highly recommend them, and I’ve already been spreading the word at work because of how positive my experience was. Truly an outstanding team to work with.
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
Easy and awesome. Second time with these folks and always a pleasure
Phenomenal team that we worked with. We were nervous going in that it was going to be difficult but they were always there to help out with any questions. Thanks for all the help and it was great working with you guys. Stacy, Annie and Jason were the best we’ve ever worked with!
Veterans united made our first home buying process extremely easy and straightforward, we were walked through every single step of the process and always had multiple people to reach out to for questions or help!
