My loan team did a phenomenal Job!
One person should work with your case and not several individuals that don’t communicate properly. This process became more stressful due to a breakdown in communication between myself and staff. Forms were needed by one person and turned in then the other requested the same thing because they didn’t do what they were supposed to and check before requesting the same thing.
Then on top of that they would request something and neglect to say what else is needed.
The process is what is frustrating and can be stressful but the team really helped me through it and we’re more than patient with me my realtor and were understanding of ones situation.
Jordan and the rest of the team were absolutely awesome! Very helpful and great communication. They are the absolute best!
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Todd and Ben were amazing and so efficient. This is my second time using the VA loan and a lot has changed in 10 years. The process is much more simplified, organized, and user friendly. Thanks for a great experience.
Alan and the team made this complex process simple and quick. Thanks
Tony was fantastic to work with
We received excellent help from VA home loans on buying our home. We would gladly recommend VA home loans to all prospective buyers.
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Other than one minor mailing issue, everything went the way it should have with the entire Veterans United team! Friendly, helpful, patient, answered every question/concern, personable, relatable, & professional! Their insight made the easier & less frustrating than it could've been. I wouldn't hesitate to recommend VU to fellow veterans!
First home purchase!!!
Everything was fine. Fast responses was great. Only hiccup was that I wasn't given a specific timeline for an extra step in the process, so I thought it was a quick step, but it actually delayed closing by a week. Since I wasn't expecting that, it caused a lot of problems for us. Part of the problem was the realtor not communicating info VU gave him. Both parties assumed the other was communicating the info to me. I'd recommend always cc'g the customer.
Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Had a great team help me through the whole process they took their time and made sure everything was taken care of definitely recommend!
Veterans United provided an outstanding home-buying experience from start to closing. My Loan Officer, Aaron, was a true professional and provided constant service and attention to detail. We worked together as a team to answer all requirements and work with the VA. The online portal feature makes everything painless, and closing was a breeze with the title company. Veterans United literally made my dreams come true! Thanks
First Home!!!!Veterans United made it really simple with their app, instructions, emails, and to do lists. Sounds like alot but they are on top of it and clear all the way to the end.My team of Austin, Lliam, and Daniel were extremely helpful and would recommend them any day of the week.Thank you guys!!
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
There were some hick-ups along the way that made the experience more stressful than it needed to be, from misquoting rates (then countering with it being a rate for a different lock period), to CD disparities (162% above the LE). There were also some missed calls where the loan officer said he'd call to discuss documents and then never did call. They spelled my name wrong on at least two documents (not sure who in the process, but it's all connected). I would still recommend VU, but would spell out what to look for that I ran into along the way. Rates are some of the best out there.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback Terrence. I’m glad there were parts of your experience that earned your recommendation, but I’m sorry the process was more stressful than it needed to be.
Clear communication and accurate information matter throughout the homebuying process, so I understand why the concerns you described with rate information, disclosures, documents, and missed follow-up would be frustrating. I’d appreciate the opportunity to take a closer look at your experience and any concerns that may still be outstanding.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
