We did not appreciate how things were handled on this loan. Edward kept taking days off to sign, made him look unreliable because VU kept saying oh we're going sign this day, nope this day, nope this day. Nick never called Edward, and this was his loan. Always called his wife so his wife could pass the bad news on. And yes, I understand " Nick has a family too" as what he said to me regarding the survey. I asked Nick to call Edward, but never did. That really says something about that person. Awful experience!!!!
Response from Veterans United
Hi Edward,
Thank you for sharing your feedback. I'm sorry to hear your experience was so frustrating. I understand how disappointing it must have been to deal with changing signing dates and to feel that communication wasn't handled the way you expected. That's not the experience we want anyone to have.
I'd like the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Dava and Mellisa were great
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Everything went so smoothly
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
From start to finish everyone was so nice and extremely helpful. Would recommend to all my friends and family.
Friendly and hard working team.
I would definitely recommend Veteran United to all friends and have already recommended them to other veterans , They made the experience very casual without stress by keeping me informed step by step and guiding me through any hurdles , Seth and Danielle were great and very knowledgeable of the finance processes that made my work gathering information very easy . Thanks again Seth and Danielle . Dorsey
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I absolutely love veterans united and the setup. At first I was nervous about the "team" concept and having to work with multiple people but how VU moves you through the phases of the home buying process and you shift from one team member to another flowed seamlessly. My team was absolutely amazing!Bryce getting everything started as my loan specialist, Chris who helped pushed me in the right direction and answered all of my questions,
Ryan who helped get the loan across the finish line and was extremely helpful in explaining the entire financing process when I was extremely curious, to Megan who helped wrap up the final after list to do's to help make my move in process as seamless as possible.
I recently had the pleasure of working with Veterans United during my home buying journey, and I can’t recommend them highly enough!From the very beginning, Veterans United provided a user-friendly and informative home buying process. Their platform made it easy to submit documents and check the status of my application, ensuring I was always in the loop.My Home Buying Concierge, Chance, was exceptional. He consistently checked in with me and made sure I had all the necessary tools and resources at my disposal. His proactive communication truly made a difference.Most importantly, my loan officer, Chace, was phenomenal. He guided me through each step of the process, equipping me with the knowledge and tools needed to make my home buying experience as smooth and stress-free as possible. His expertise and support were invaluable.Overall, I highly recommend Veterans United for anyone looking to buy a home. They made a potentially overwhelming process manageable and enjoyable!
Christina was outstanding in every customer service way, would highly recommend her
Everybody on my team did a great job! They always answer my questions, promptly and knowledgeably, showed great professional professionalism, and guided me through the home buying process even volunteering information when I didn’t realize what was happening. Tonya especially went out of her way to make sure. I understood everything that was happening and bent over backwards to make sure everything got done in a timely manner. I am going to recommend them to every veteran, I know.
Brandon legitimately could not have been better. Master of his craft. I hope to be the best in my day-to-day the way he and his team are. Gonna suck not getting his check ins anymore.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
My wife and I are very pleased with the attention and services given to us while looking for our home. The staff is very knowledgeable, courteous and responsive to our questions and concerns. Very happy with Veterans United .
The team is was blessed with helped a ton!! My realtor has worked with this company before and was hesitant... she had all good things to say about this team!
