Blake T. Is Amazing to work with!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
Response from Veterans United
Hi Andrew,
I'm sorry to hear about your frustration with the rate lock process and the additional costs you experienced. I understand how upsetting it would be to feel like you weren't given clear information about your options, especially when those decisions can have such a significant financial impact. You deserved to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to take a closer look at your concerns and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
Ty for your patience
Had an initial issue with realtor but we were able to get it resolved. Also misunderstanding of financial information but again got it resolved.Also I never give perfect scores on surveys unless the service was perfect, almost impossible, so read my scores as an accurate rating of my service. Also do not ask people to do a survey and say a 10 rating is what they need and everything below is not good, that makes the purpose of the survey pointless.
Thanks for all the help to get us into our new home.
Excellent service, easy process, great rates.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Aaron was truly such a pleasure to work with! From beginning to end, he went above and beyond for our family. Anytime we didn’t understand something or started to worry, he was always there to explain everything and put our minds at ease. He answered every call and text, even on weekends, and never once made us feel like we were bothering him. He made us feel like more than just clients, and that meant so much to us. Buying a home can be stressful, but Aaron made this by far one of the greatest experiences I’ve ever had. I am beyond grateful that he was the one who helped our family get our dream home. We couldn’t have asked for a better person to guide us through this process. Thank you, Aaron, for everything! You truly are amazing!
There was never a point where I felt left out, everyone was helpful and Hayden alway's stayed in contact
Ready to see for yourself?
Experience first-hand why 382,819 homeowners give us a perfect score!
They made the process decent. I appreciate their always being available. The hurdles at times seemed insurmountable... but these 2 made it happen.
Friendly, professional, great communication, fast and easy.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
assiging one person to answer about your loan worked
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
Response from Veterans United
Hi Sam,
I'm sorry your homebuying experience left you and your family feeling this way. I understand how upsetting it must have been to navigate changing closing dates, unexpected expenses, and uncertainty, especially when you were counting on things moving forward as planned. Buying a home should be an exciting milestone, and I'm sorry this process brought so much added stress instead.
I appreciate you sharing your concerns and recognize that you've already been in contact with our team. I know that doesn't take away from what you've experienced, but I want you to know your feedback is being taken seriously. I'd welcome the opportunity to continue the conversation and discuss your concerns further. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
