Fast and everyone seemed to really know their business. I really liked working with the team that helped me. Dan Curry
The entire team was delightful to work with and very helpful. I will only ever use Veterans United!
Hayden and his team were very supportive of me during the two and a half months of searching for a home. The first two homes we looked at the seller did not want to make any repairs. It was very defeating because I had already paid for two home inspections and one appraisal. Hayden kept in touch with me the whole time and understood what needed to be done. He was supportive even when things seemed hopeless. By early August things turned around dramatically and Hayden was there on the phone through all the steps. Again, he was very supportive of which I appreciate. It’s his attention to detail that made the difference in my buying the home in LA. Thank you Team Hayden!
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On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
My home buying experience went great! Andy, Justin and Jack were extremely helpful with the process!
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Every one was super helpful. I had a great experience working with everyone.
The team that worked with me was great, they helped in every step of the way! I am a first time homebuyer and was not using a real estate agent, basically doing a seller to owner deal. With that being said they clearly answered all my questions and helped me throughout the way. Jeffery Howard and Collin Cochran were the guys that helped me, definitely would recommend them to anyone.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Daniel Lowes and his team couldn't have been more helpful and supportive. Always there to answer any questions or concerns
The entire team was awesome and very informative and extremely helpful!!!
This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Response from Veterans United
Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.
I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.
I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Christian and Kathleen are rockstars. Able to make a very tight deadline happen with a lot of paper work involved. Outstanding results, and I am glad we were all able to work together to make me a new home owner!!
KYLE was AMAZING, he went above and beyond to help me get my forever home. This purchase was very unique, but with KYLE'S help he made it feel very smooth.
