Nick and the team were very helpful and quick to respond. Nick and heather were very good at communicating and guiding me through any questions and concerns, an outstanding team.
⭐⭐⭐⭐⭐I honestly cannot say enough amazing things about Drew Tillman! My wife and I were going through a military PCS move, and with such a limited amount of time to get everything figured out, buying a home could have easily been one of the most stressful experiences we've faced. Thankfully, having Drew as our mortgage loan officer made the entire process so much easier than we ever could have imagined.From the very beginning, Drew was incredibly professional, knowledgeable, patient, and dedicated to helping us. He took the time to answer our questions, explain everything clearly, and make sure we understood each step of the process. We never felt like we were just another loan application. He genuinely made us feel like helping our family was a priority.What impressed us the most was how quickly everything came together, especially considering the tight timeline we were working with because of my military relocation. Having someone who understands the importance of getting things done efficiently while still making sure everything is handled correctly made an incredible difference.Buying a home is a huge milestone, especially for my wife and me as we begin this new chapter of our lives, and we couldn't be more grateful for the role Drew played in making it happen.If you're looking for a mortgage loan officer who is dependable, hardworking, communicates well, and genuinely cares about the people he's helping, I cannot recommend Drew Tillman enough!Thank you again, Drew, for everything you did for my wife and me. We truly appreciate all your hard work and dedication. You helped turn what could have been an overwhelming experience into an exciting and memorable one, and we couldn't have asked for anyone better to help us through it!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
VU tracked my progress throughout the process and kept me up to date on what was needed next.
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I can't say enough great things about Clayton, he was knowledgeable and understanding with the million questions we had. He kept us calm and updated every step of the way even when the smallest thing moved forward in the process, quick to respond and never kept us waiting. He truly was a blessing during our home buying process and I will recommend him to everyone I ever know who's going to buy a home.
The process was simple and easy to understand, they walked me through the process and answered any questions I had.
I’m truly grateful to Matt for helping me finance my new home. His hard work and guidance made a big difference throughout the loan process. This home represents an important new chapter in my life, and I appreciate the part he played in making it possible. I highly recommend Matt to anyone looking for a loan officer who cares about the people he helps!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Excellent service, really smooth loan process.
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Honestly I would recommend VU to anyone. My only point of feedback is that I never received a call from my loan officer Mike. I guess that’s fine and dandy but I like to know the people working with me. The only person who fed me my info along the way was Nico. Nico was absolutely amazing and honestly hands down the best VU has to offer. Nico hands down helped me close this deal.
Steph, Nate, Maria, Shelby and the team were absolutely amazing!’ They made the process super easy. Highly recommended!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Chris and team were always available to answer questions, or to just listen to my fears or frustrations.. Always patient and kind. I feel that he/they truly went above and beyond. I had a great experience.
Veterans United has been so helpful from start to finish. I started this process in Germany and the communication and questions that I had were just like I was sitting next to them. They did an exceptional job!
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
Response from Veterans United
Hi Justin,
I can understand how frustrating it must be to feel like you're being passed from person to person without knowing who to turn to for answers. The homebuying process can be stressful enough without added confusion about who is handling your questions or concerns. I'm sorry that the communication you've experienced has left you feeling uncertain and unsupported.
I also appreciate you sharing your concerns about understanding Veterans United's relationship with the VA. While Veterans United is a private lender and not affiliated with the Department of Veterans Affairs, I understand how important it is for that distinction to be clear from the beginning. You deserve transparency and guidance throughout the process, and I'm sorry that hasn't been your experience.
I'd welcome the opportunity to learn more about your concerns and help provide some clarity moving forward. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
