Ryan, Kyle and the whole team were absolutely amazing people to bounce questions off of and always answered my questions. I felt very supported through the whole process, and by making everything bite-sized tasks, it really took a lot of stress off our shoulders. So thank you very much!
My second loan with Veterans United and Loan Officer Charles Dittbrenner. Both experiences were very fast and very professional. I will return again and again. That’s for the amazing support and help.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Outstanding!! Went out of there way to help all around
The whole team especially Connor Brandt were amazing. Morning and night Connor always got back to me right away if I needed something. He was also great at letting me know what I was missing and how I could better accomplish that task without being pushy. He worked with my hectic schedule to make sure everything got done on time. If and when I buy again I’ll be asking for him!
The home buying process was pretty easy and knowing that there are so many people to help, we felt we had all the reassurance we needed. Thanks so much!
I need to find out if VUHLoans has been trying to reach me?
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
The employees were experienced and helpful.
If I could give them a 30 I would. They were my guardian angels through all of the process of buying our new home. Thank you again for all of your support. God Bless all of you.
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Response from Veterans United
Hi Donald,
I can only imagine how stressful it must have been to face such a significant change in your closing costs at the last minute, especially when you were expecting everything to be ready to go. Closing on a home should be an exciting milestone, and I'm sorry that unexpected financial concerns and confusion surrounding your first payment overshadowed that experience.
I appreciate you taking the time to recognize Arlo and Lexie for their support and communication throughout the process. While I'm glad they made a positive impression, I understand that doesn't take away from the frustration you experienced at closing. Your concerns about the last-minute changes and the impact they had on everyone involved deserve a closer look.
I'd appreciate the opportunity to review what happened and discuss your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I hope we have the chance to better understand your experience.
Sincerely,
Claire S., Client Relations Manager
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
The entire team was great to work with. They answered all of my questions, and guided me through the entire process.
