Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
468,209 reviews
979 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 468,209 unfiltered reviews

Starting on Page 28 of 15,607. Return to Page 1

4.5 out of 5 Stars
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

1.5 out of 5 Stars

The key reason is lack of communication, not only with me but within the team members. They were unaware of what others were doing, documents received, etc. The loan officer lacks appropriate empathy and communication skills in dealing with Veteran. She was annoyed when I asked questions and did not speak in terms the average person would understand when not familiar with the lender industry.

Response from Veterans United

Hi Julie,

I'm sorry to hear you felt unsupported throughout the loan process. Clear communication is such an important part of buying a home, and it's understandable that this experience would be frustrating if you felt your questions weren't answered in a way that was helpful or if communication between the team fell short.

I appreciate you sharing your perspective, and I'd welcome the opportunity to learn more about your experience. If you'd like to connect, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Jason &staff true professionals highly recommend veterans use them.jason &staff need a good raise..

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars

I love you guys!

headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Photo submission from Aleeta R.

Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars

My Loan team was fantastic. I cannot thank them enough.

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars

Mr Kyle and his team are an outstanding team, they respond to any questions you might have and show you that they’re here for you. I would 100 percent recommend them for anybody interest in purchasing their new home.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars

Matt was great to work with. The process was seamless. I would recommend Veterans United!

headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

5 out of 5 Stars

Worked with VU before for my last home, very professional and are committed to getting you in your home with no issues. Nick was amazing, would answer any questions we had even outside of business hours. Would definitely recommend VU and will be using again for future purchases.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

Super helpful and accommodating.

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

Ready to see for yourself?

Experience first-hand why 373,396 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

This group of folks are true professionals... and the website is outstanding. The simplicity of the whole experience of my buying my very first home was fantastic. Hey Vet's these are your folks, you will nit go wrong

headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars

Great bunch of people to help you find a home.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Nicole Barber and the team were very thorough. They kept me informed about each step, answered all of my questions. and continue to followup even after the closing. Everything was smooth and easy. Would highly recommend.

headshot image of Nichole Barber

Senior Loan Officer: Nichole Barber

NMLS# 1275878

4.5 out of 5 Stars
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Photo submission from Floyd B.

We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars

Eric Johnson and his team have always been great. Love them

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars

Travis worked a miracle with my loan, I genuinely thought that we wouldn't be able to work it out but I truly believe he's got to be one of the best in his field!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

Great experience and great team, the web portal made everything super easy!

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars

Danielle is top tier in every aspect. She helped throughout the entire process. Timely responses, thorough feedback, and cared about our overall interest.

headshot image of Danielle Genz

Branch Manager: Danielle Genz

NMLS# 400570

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

0.5 out of 5 Stars

Had to use two different teams. Very unprofessional, lacking knowledge, entered incorrect information that I'm having to go behind them to clean up. Absolutely embarrassing.

Response from Veterans United

Hi Michael,

I'm sorry this was your experience. It sounds like the process left you feeling frustrated and without the confidence you should have had in the guidance you were receiving. That's certainly not the impression we want to leave.

If you're open to sharing more, I'd appreciate the opportunity to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Evan and Sara were both phenomenal and helpful. I was overseas during my purchase, and they always made sure I was updated on events

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Photo submission from Nishondra S.

Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

Website portal was easy to use and the amount was pre-approved quickly

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

0.5 out of 5 Stars

Terrible Blake should not have that job he is horrible communication took three months to close had to different delays horrible

Response from Veterans United

Hi Rodney,

I'm sorry your experience was so frustrating. Buying a home is stressful enough without delays and feeling like you're not getting the communication you need along the way. That's not the experience we want for our borrowers.

If you're open to talking more about what happened, I'd be happy to look into your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

4 out of 5 Stars

Things could have went smoother, in my opinion. It seemed like I was sending copies of the same paperwork to different people when I feel one should have received what was needed and then passed it on to others that needed it. Also, working with Amber was good, but could have been better. I think an agent should research the area where a client is wanting to buy a home and be able to tell them if it's a good neighborhood or not. I do want to thank everyone in helping us get the home that we really wanted in the area we wanted it.

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Start Here: 0% Down VA Home Loans
3,460 Veterans started their online quote today.