My escrow is still outstanding after two weeks. not acceptable, that money should have been refunded at closing!
Response from Veterans United
Hi Donald,
I understand how frustrating it can be to wait on funds you're expecting, and I appreciate you taking the time to share your concern.
After receiving your feedback, your loan officer reached out to better understand what was happening. Through that conversation, it was determined that the outstanding refund and escrow balance are connected to your previous mortgage and its servicer, rather than your Veterans United loan or closing.
I'm glad we were able to connect and clarify where the funds are coming from, though I understand that doesn't make the wait any less frustrating. If you have any questions about your experience with Veterans United or would like to discuss this further, you're welcome to contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received outside those hours.
Sincerely,
Claire S., Client Relations Manager
Ben and his group were great. Process of getting my new home was very streamlined and easy
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
To Management,I am writing to formally express my extreme dissatisfaction with the recent dealings I received from your company regarding my mortgage.
The correspondence I received was highly disorganized, unprofessional, and entirely unacceptable for a financial institution. This was the worst experience I have ever had with a lender. Due to this lack of professionalism, I will absolutely not be recommending your mortgage company to anyone in my network.Sincerely,
Daniel Jackman
Hands down the best house buying experience I have ever had! The team that was assembled for my purchase were always a step ahead of me. I didn't have to worry about anything. If I had a question, they were quick to find and give me the answer without hesitation. Awesome job Guys/Gals!
This was our first time stepping into the homeowners world, Brad and Julie were more than exceptional when helping us through the process. Throughout the entire process we felt supported and fully informed about every detail. They made this journey truly stress free!
I won't work with anyone else.
I am thankful for what the loan team did for me at every step. We worked together so that I can update my home and make it worth living in. They were very patient with explaining anything I did not know or understand. Very very grateful to have a team that was attentive. Thank you for all you did for me.
Great Team, Excellent Service very family oriented
Dave Michaud and his team at Veterans United are phenomenal, and exhibited strong business acumen throughout the entire loan process. I am completely satisfied with everything they have done for me. I will certainly refer them to other fellow veterans.
By the grace of our Lord Jesus Christ it was a great experience.
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From the very beginning of the preapproval process all the way to closing, my lending team made this process the easiest, smoothest transaction of my life. I’ve often heard people say that buying a home is the most stressful experience of their lives but I 100% cannot relate. It was so easy and stress free I’d do it ten more times if I could. A HUGE thank you to Mike and Jeffery for all of their assistance in this process, for answering all of my incessant questions, for their understanding when I got impatient, and most importantly for seeing me across the finish line in the purchase of my very first home.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Dustin, Cameron, and Jeannie were all great and made the experience very straight forward and systematic. Those three had great communication and were highly motivated to make this happen in a timely and efficient manner. I would recommend VU to anyone strictly because of my experience with them. Big thank you to Dustin for reassuring me the success of this purchase by going the extra mile to square everything away as soon as issues arose.
