As a first time home buyer they made the process easy, fast and were on it all the way. Even when there was a "waiting period" my team at Veterans United never let more than 2 days go by without checking in on me and keeping informed. I would definitely recommend VU and use them myself should the need arise again in the future.Thank you to my whole team!!!
It was a very easy process, questions were always answered. Stephen Bash made himself available on weekends or after hours if we needed paperwork or answers to questions.
Great service super informative and helpful
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
The team was awesome!!! Thanks for helping me go through everything smoothly and find my beautiful home!!!
Our loan agent Tanner Baldwin promised us a great rate of 5.75% at the beginning of our loan application. We were comparing loans with 3 other companies but Tanner Baldwin with Veterans United said he could beat the interest rate and closing costs. We gave $10,000 as a good faith deposit. Initial loan estimates indicated we would receive approximately $5800 back from our deposit with a 5.75% loan rate. It seems like fees would change daily and at one point we saw our loan estimate indicating that we were receiving $119 back from our $10,000 deposit. My wife and I were frustrated and confused on how the fees could change so drastically. Tanner didn't seem to know how to explain this and most of the time we would only receive an automated email and not even a phone call to inform us of these new fees.
I finally asked to speak to a Manager . I spoke to Vishal Patel, and he was able to answer most of my questions and seemed more knowledgeable about the transaction. We also worked with Walter Burks and he was great at his job and very informative. If it weren't for Vishal and Walter this loan would not have happened and we were ready to cancel everything. In the end we paid a higher rate than we expected but received most of our $10,000 deposit. Overall this experience was stressful and confusing at times.
Response from Veterans United
Hi Rodolfo,
Thank you for taking the time to share this detailed feedback. I’m really sorry for how confusing and stressful this experience felt, especially when it came to the changes in your rate, fees, and how your deposit was reflected. I can understand how concerning it would be to see those numbers shift without clear, consistent explanations.
You should always feel confident in what to expect throughout the process, and it’s disappointing to hear that communication didn’t provide the clarity you needed. That’s especially true when important financial details are changing, and it sounds like we fell short in making sure everything was fully explained along the way.
I do appreciate you recognizing Vishal and Walter for the support they provided. At the same time, your experience should have been consistent from start to finish, and I’m sorry that wasn’t the case here.
I’d really like the opportunity to look more closely at your loan and better understand what caused these changes and communication gaps. If you’re open to it, please reach out so I can help. You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This is the 2nd time I’ve had the privilege to work with Hannah and her team and it was just as amazing and easy as last time. She made everything neat and understandable. We bought remotely both times and had ZERO issues. I highly recommended if your a first time buyer or fifth time that you request Hannah and her team. AMAZING WORK!
Steve is an All-Star! He really was willing to help, listen and work with/for me. He really was great.Also, Rhiannon was outstanding she was really helpful. Great team! Thanks!
They made the process seamless and guided me every step of the way. Everything was efficient.
Ben, Kelly & the Veterans United team helped us secure our home when others fell short. They were efficient, kind, and supportive every step of the way. We couldn't have asked for a better team to help us buy our dream home!The McCoys
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
Hi I would like to speak with Brian’s supervisor because his competence and professionalism about questions I had was subpar.The rest of the team was okAlso, I will be emailing VA United to speak to someone preferably his supervisor for a formal complaint.It is sad that as a special forces veteran who stayed with VU After being pursued by other companies was a huge mistake but I tried to work with him and the teamPlease contact me if you have any questions 757-714-2923 or email me 1on1healthfitness@gmail.com
Response from Veterans United
Hey Michael,
I’m really sorry to hear about your experience and the frustration you felt when trying to get your questions answered. You deserve clear, respectful communication, and it’s disappointing to hear that wasn’t your experience here.
I also want to acknowledge what you shared about your service. It means a great deal, and I’m especially sorry this left you feeling let down after choosing to move forward with us.
I understand you’re looking to connect with a supervisor and file a formal complaint, and I’d truly like to help make sure your concerns are heard and reviewed appropriately. The best next step is to connect directly with our Client Advocate team so we can look into this thoroughly and ensure it reaches the right place.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Steve, Dennis and the group were great to work with and helped make the process go smoothly.
To be fully upfront, the initial process was amazing. Everyone was very helpful, and we were moving through everything perfectly. The team was excellent and met all of my standards. However, things started to go downhill once contract talks began. The team began dropping the ball and failed to maintain the professional standards they claim to uphold. Communication became almost impossible, and certain key people were nonexistent. If the process had remained smooth all the way through, this would be a very different review. Unfortunately, the ball was dropped, and I hope you can use this feedback to turn things around and strive for better in the future.
Response from Veterans United
Hey Addison,
Thank you for sharing this honest feedback. I’m really glad to hear the beginning of your experience felt smooth and supportive, and that the team initially met your expectations. That makes it even more disappointing to hear how things changed once you moved into the contract phase.
I’m sorry for the drop in communication and the inconsistency you experienced. You should feel the same level of support and professionalism from start to finish, and it’s clear we didn’t maintain that here. I understand how frustrating it must have been to feel like key moments weren’t handled with the attention they deserved.
I appreciate you calling this out, and I’d really like the opportunity to look into what happened and where we fell short. If you’re open to it, please reach out so I can learn more and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Brett and his team were amazing. They made the process so easy and communicated very well.
Best home buying experience, the VU team went above and beyond our expectations.
My family and I are so grateful for everyone involved in the entire process!
The whole home buying experience was made so easy, professional and enjoyable because of everyone at Veterans United. I highly recommend VU to anyone looking for assistance in buying a home.
Tyler Brockman
And his crew weee so awesome and in
Top
If everything with our loan. Definitely would use them again
The entire process of getting a pre-approval up to the last week before closing went smoothly except at the very end when the appraisal didn't get uploaded until last minute which delayed my closing date. Otherwise I had a great experience with Veterans United and my team. Shoutout to my realtor, Kathleen, for helping me negotiate and point out important things for me, and my loan officer, Steve, who crunched all the numbers and got things moving quickly on the admin side of things. I really appreciate all the work that you guys do and your willingness to work with me even while I transitioned to the night shift so suddenly. Thank you!
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
Everyone was so helpful and they helped me through every step of the process from helping me get a realistic picture of what I could afford to contacting my agent and titling to ensure everyone was on the same page.
Veterans United is amazing! Very painless/easy process. The staff is amazing. Dana Derrick and Tina Wiggins are WONDERFUL and such a pleasure to work with!
Everyone was so nice and professional. Awesome home buying experience.
