Jake and his team made the buying house process so easy. They helped work through from day one until we closed. I highly recommend Jake and his team for purchasing a house.
Matt, Nikki and Rachel are the best
Communication was clear and concise. Quick responses to questions either via phone or email. Very professional and the process was smooth because of knowledge and care/attention given throughout process.
Jen did an outstanding job helping me to get a home. I’m so grateful. Thank you Jen H.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
From start to finish Paul, Michelle, Nicky and Alison....they're the greatest team I've dealt with...I've had a team before but we never made it through the first step...this team was with me till the end. Thanks alot to these guys im now a proud home owner.
This was an easy process.
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Nick Holman and his team did an amazing job. Was available day and night. Answered all questions with professionalism and tenacity. Was able to make buying my first home very simple and easy and allowed me to get the best bang for my buck. Would recommend the team to anyone whether it be a first time home buyer or a multiple property owner. Very appreciative for all their hard work.
Wonderful folks worked with me the whole time and answered any and all questions I had patiently.
Veterans United and specifically Jake Frogge really went above and beyond to help me with my home purchase. It took three weeks from the first time I talked to Jake to close- I’m beyond impressed and would definitely recommend.
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
I had a great experience overall, and I want to take a moment to give a well-deserved shoutout to Justin Menard. I know this review isn’t specifically about him, but he played a major role in making the entire loan process go as smoothly as it did.Throughout everything, Justin was consistently responsive, knowledgeable, and easy to work with. I was going through a big transition getting out of the military while buying a home, and he made sure I always had a clear understanding of what was going on. Anytime I had questions, he took the time to break things down in a way that was straightforward and easy to follow.What stood out most to me was the level of effort he put in. It never felt like I was just another loan — he genuinely cared about helping me make the best decisions and put me in a good position. He went above and beyond more than once, and that kind of support makes a big difference during a process like this.I’m very thankful for everything Justin did to help me through it. I’d highly recommend him to anyone going through the home loan process.
During the entire process which, by the way was quite easy, we had numerous contacts with the team to ensure we were informed and up to speed with the process. Finest loan process I’ve experienced in 50+ years!
I would highly recommend Aaron Mansfield as their person of contact. He never gave up, was always on top of everything. And he always called me Brother.
Overall, I had a great experience with Veterans United. As a first-time homebuyer, the process can feel overwhelming, but my team made everything clear and manageable. They were responsive, supportive, and always willing to answer my questions. I’m very grateful for their help throughout the process and would definitely recommend them to other veterans.
Meh…. I wouldn’t use you again. Thank you. Too many days. Cost me too much.
Response from Veterans United
Hi Darrell,
I’m really sorry to hear how frustrating this experience was, especially when it came to timing and cost. I understand how delays can add up and leave you feeling this way, and it’s disappointing to know we didn’t meet your expectations.
Your feedback is important, and I’ll make sure it’s shared with the right teams. We’re always working to improve communication and efficiency so experiences like this don’t happen. If you’re open to it, I’d appreciate the chance to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Devin C. was fantastic to work with. He was very communicative and kind.
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.
A great team that's very easy to work with. They'll be my team for my next house as well.
It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!
