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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
476,461 reviews
592 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 476,461 unfiltered reviews

Starting on Page 28 of 15,883. Return to Page 1

5 out of 5 Stars
headshot image of Brad Quint

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars

I couldn't really ask for a better home buying experience for my first time, at least working with y'all. Had troubles with the seller's realtor, but that's not on y'all. Top marks from where I stand for consistency, timeliness, and professionalism from all parties involved from Veterans United. Thank y'all for your time and efforts in this matter. It was more than appreciated.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars

What an amazing experience I had with Veteran’s United. Ken and my team did absolutely amazing and went above and beyond helping me through this process!

headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

5 out of 5 Stars

I had an amazing experience with Veterans Home Loan throughout my home-buying journey! From the beginning, the entire process was smooth, professional, and stress-free. Everyone I worked with was knowledgeable, responsive, and always willing to answer my questions and make sure I understood each step.As a first-time homebuyer and a service member, having a team that genuinely made me feel supported meant so much to me. They worked hard to make the process as easy as possible and helped turn my goal of becoming a homeowner into a reality.I’m extremely grateful for all of the time, effort, and guidance they provided from pre-approval all the way to closing. I’m officially a homeowner, and I couldn’t be happier! 🏡❤️If you’re considering purchasing a home, especially using your VA loan benefits, I definitely recommend giving Veterans Home Loan a chance. Thank you for helping make this experience such a memorable one!

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

5 out of 5 Stars
Photo submission from Chandra D.

Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

I had an absolutely OUTSTANDING experience with Veterans United Home Loans! As a veteran using my VA home loan benefit, I couldn’t have asked for a better team to guide me through the process.My loan officer, Mike, was phenomenal from start to finish. His communication was excellent...he was always responsive, and he took the time to explain the entire process from soup to nuts. I always knew where things stood, what was coming next, and what I needed to do on my end. That level of communication made a potentially stressful process SIGNIFICANTLY easier.And it wasn’t just Mike...the entire Veterans United team was fantastic. Whenever I had a question or needed assistance, someone was there to help. You could really tell there was a whole team working behind the scenes to keep everything moving toward closing.If you’re a veteran considering using your VA home loan benefit, I highly recommend Veterans United. They made the entire experience straightforward, transparent, and as stress-free as buying a home can possibly be. Huge thank you to Mike and the entire team for helping me get into my new home!

headshot image of Mike Rosa

Loan Officer: Mike Rosa

NMLS# 2643006

4.5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars

The team really went above and beyond. They made the process go smoothly and answered any questions that I had.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

4 out of 5 Stars

I love Tyler and his teamsamantha,Elizabeth thimas,Dillon Richard,libby,andrea all of them were wonderfully patient,never rushed me,explained everything ,always willing to help I give the a 5star rating ThanYou guys

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

2.5 out of 5 Stars

It is really hard to speak to the loan officer.

Response from Veterans United

Hi Hae,
I'm sorry it was difficult to get in touch with your loan officer during the loan process. I understand how frustrating it can be when you have questions and aren't able to get the communication you're looking for.

I'd appreciate the opportunity to learn more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Had a great team, felt informed and communicated with. Made the process much easier.

headshot image of Victoria Flora

Loan Officer: Victoria Flora

NMLS# 2709362

5 out of 5 Stars
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
headshot image of Luke Kindle

Loan Officer: Luke Kindle

NMLS# 2826181

5 out of 5 Stars

The whole team at the VA was great, answered all my questions, and communicated well. Jeff was amazing, and I 10/10 recommend him to anyone.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars

First of all Andy was a dream! That man answered every single question we had promptly and with detailed explanations so we’d understand the process. When things went a little sideways due to factors out of his control, he jumped on it and worked tirelessly to get things back on track. His knowledge and experience clearly made a difference and he made a scary life milestone much easier!

headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

4.5 out of 5 Stars
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

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5 out of 5 Stars

Very easy to do business with the Team. VU was very professional, punctual, and helpful. Ben was FANTASTIC!

headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

4.5 out of 5 Stars
headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

5 out of 5 Stars
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars

I couldn't have hoped for a better group of people to help me buy a home. Thanks.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

4.5 out of 5 Stars

Did not have any issues working with Veterans United, it was very nice having a local office available for face to face conversation.

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars

Great experience once again with the VU team! I wouldn't go anywhere else!

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars

Jake was professional and I was comfortable with him. He made the process understandable with timely facts and information. He provide statements with complicated information which was explained clearly. I was informed at every stage of the loan process. The loan went smoothly. I gave a 10 which I hardly ever do because I always find fault. NO fault.

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

4 out of 5 Stars
headshot image of Evan Campbell

Loan Officer: Evan Campbell

NMLS# 2732305

5 out of 5 Stars
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

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