Sometimes there were too many people
Involved with the loan, and it got very confusing who to contact...., but Emmy did take the lead
Seamless process, excellent communication
This is my second time financing with Veteran's United. I liked the smoothness and ease with which my financing proceeded, both times. Luke and Kate, my team, both provided EXCELLENT customer services. Never had to wonder where I was at in the process. Any questions I had along the way were answered quickly. It was like working with Batman and Wonder Woman. Hopefully this home will be my forever home. But if I find I need to buy again, I'll be back for round 3 with VU. If you're considering VU for your financing, take the leap - you'll be glad you did!! (very satisfied, repeat client)
Everything was smooth and guided, just had a hiccup on the signing
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Steven and the whole team were wonderful! Steven was so caring and responsive; really quick to answer all our questions. I will recommend him to anyone I know who plans to purchase a home. Thank you so much for everything, Steve! 🙏🏽😊
Kris answers his phone.
Jimmie Draper made ALL the difference in the world. He’s top tier all the Way.
My loan officer and his assistant were incredible together. I could not have had anyone better.
Jeremy and Kim were great to work with during this experience. They were always there to answer any questions my wife or I had. Good experience.
Veterans United made our first time home buying experience amazing! They were very helpful and made the process easy!
Outstanding experience start to finish. The VU team was professional and responsive. Bennett was very helpful. It was a pleasure working with him. If we buy another home we will reach out to VU first.
Communication could be better.
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Amy and Melany have been such a wonderful team and made this so easy for me. I’ve purchased and sold homes before but it’s never been this easy and stress free!!! Thank you!!!!
Tyler and his entire team have been more than awesome! I would recommend them over and over again. Thank you for all you have done for us!!
The team that represented me and assured me with getting this home was A one. This was my first home buying experience, but they made it seamless and one that I would do again if I could work with good folks like them again
I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
Loan team communicated often, keeping me informed on where the process was at and what was going on from start to finish. Josh did an excellent job of making the process feel friendly and overall, less intimidating. Had an issue come up the week of closing that would have delayed everything, Josh and the team were able to overcome the obstacle to put everything back on track and still managed to close on the original date as intended. Can't say enough about the Veterans United team. Would, and will recommend to every veteran I know.
The team took care of nearly everything, in 5 weeks we went from talking about it to moving in.
