Veterans United was professional and helpful throughout the entire process. Levi L. and the team were responsive and answered all my questions along the way.
Extremely accommodating. I needed a certain closing date and this team made sure everything was taken care. They communicated to me what was needed and were always friendly and professional. I would absolutely recommend for any veterans who want to buy a home.
Smooth and professional process.
Karson and Tayla out if Virginia Beach did a great job. They explained my rate options and even worked to help get my escrow back from my previous loan.
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Very easy and straight forward process. Everyone on the team was terrific . Adam and Amanda did an amazing job .
We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
This is my second mortgage with Veterans United and they are the best. I love their work ethics and professionalism. They will always be my first choice when purchasing a home, any future home.
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Ben and the VU team made the process easier than I could've imagined. Only regret is I waited so long!
The entire team at Veteran United was A+ from day one to post-closing. Couldn't be happier with the experience as the team was responsive, professional and delivered everything ahead of schedule.
The team assigned to us was superb, they kept us informed on all the things we need to do.
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Shane is the greatest!!!
The best part was at each stage it was a one stop shop for providing documentation and getting my questions answered which reduced the stress of home buying.
Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Response from Veterans United
Hi Brian,
I'm sorry your homebuying experience ended on such a stressful note. After everything that goes into getting to closing day, it's understandable that unexpected delays and document issues would take away from what should have been an exciting milestone.
I can imagine how frustrating it was to have your closing postponed and then spend part of the day waiting for everything to be finalized, especially when you had other commitments and couldn't leave with the keys to your new home. That's not the kind of experience we want our borrowers to have.
I'd appreciate the opportunity to learn more about what happened and review your experience with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Congratulations on your new home, and I hope we'll have the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
