I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.
Response from Veterans United
Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.
I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.
I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Awesome job!! Highly recommend them.
Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.
The team was great they explained everything during the process.
The experience was nothing short of positive. The employees are helpful and willing to do whatever they can to help you. Our first home buying experience was one to remember!
The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.
Response from Veterans United
Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.
I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.
I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!
Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲
From the beginning I was very on edge, but the professional of my team were truly amazing to work with.
Day in and day out they never missed a beat. Every question comment concern they always addressed in a timely manner. I know it's their job but you truly feel that connection that they are going out of their way to get you the best overall experience.
I couldn't have been more happier than I was with my team, such a smooth, simple transaction.
Jamie and Chad are awesome, has been great working with them.
We had not dreamed of being home owners at our age because we are in our senior years. Veterans United showed us that the dream could be a possibility. We filled out the application form and we are now home owners. Dreams do come true when you partner with Veterans United.
This is my second purchase with Rachel and her team - an absolute pleasure doing business with them again. They are so polite, wonderful to work with and make the whole process easy!
I am not sure that I understand why multiple instances of verbal assault of me in the form of multiple people I spoke with as “professionals” working for veterans united was part of the home buying process for us including Emily and also Summer who would not stop insulting me multiple times during the contract signing in my home. Yes I am a military spouse. My husband was not impressed by this either .
Response from Veterans United
Hi Jay,
I’m really sorry to hear about your experience. Buying a home should feel exciting and supportive, especially for military families, and it’s concerning to hear that you felt disrespected during multiple interactions throughout the process. I can understand why this left such a negative impression on both you and your husband.
What you described during the contract signing and in your conversations with our team does not reflect the kind of experience we want anyone to have. I appreciate you taking the time to share this feedback because concerns like yours deserve to be heard and reviewed carefully.
I’d like the opportunity to learn more about what happened and see how I can help address your concerns directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
If you are looking for the best mortgage lender for veterans, Veterans United is it. Hand down!
Torri is outstanding! Big Thanks!🙏🏽
Absolutely outstanding experience with Veterans United. My team went above and beyond every step of the way. Their communication was incredible — most of my questions were answered within the same hour, and they always made sure I understood the process completely. The amount of knowledge, support, and professionalism they brought made the home-buying experience smooth and stress-free. I truly felt like they cared and wanted the best for me. Could not recommend them enough.
Veterans United is always my first call when I need a mortgage or refinance.
