When making a major purchase, we usually go through our credit union. When researching our home purchase, we kept seeing ads for Veteran's United. So, we decided to check them out. The reviews were really good so we initiated contact. From our first contact with Laura, then Tommy, and Tammy, we were impressed! The reviews are legitimate, they really are that good! We were guided through each step and the team always had time to answer our questions. All the attributes you desire when purchasing a home are all here: professional, friendly, knowledgeable, trustworthy, efficient, friendly, thorough. We could but have asked for a better team! Highly recommended!!!
It is a great opportunity for veterans. My team was engaged, courteous, and professional!
The whole team made the process not only easy and smooth. They also made it easy for me to understand it.
What a team to work with. Will tell all my friends searching for homes to ask for Chance and Hana. Can I say that they made it so easy, I feel like I am best friends with them, and would buy them a drink anytime, and I love them. And want to thank them again, and again.
The best group of people to help me out.
I got so mad at Ben , I told Joel I would no longer work with him. Joel wasn't much better.
Response from Veterans United
Hey James,
I’m really sorry to hear about your experience—it’s clear that the working relationship with Ben and Joel didn’t go the way it should have. You deserve to feel heard, supported, and respected throughout the entire loan process, and I hate that we let you down here.
I'd really like to learn more about what happened so we can address it directly and make sure it’s not a pattern. Our Client Advocate team is here if you're willing to talk through the details. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please feel free to reach out anytime.
My entire team kicked butt to get me the home I finally found. Every step of the way for a YEAR they were more than willing to answer my current questions! Or even slow down when the house hunt wasn’t going too well. This allowed my wife and I to feel unpressured to find the home that was perfect for us.
This is my second time with this team buying a home and it has consistently been a pleasure. Every single person has been amazing, knowledgeable, and professional. I cannot see myself ever using a different platform in the future because of these individuals.
If you'e reading this, don't buy a home with anyone else! Veterans United is the only place you need! They took care of everything and got me into a new home in 24 days! Thank you!
The team was great and helpful. Answer all my questions and walk me through everything I didnt understand.
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From start to finish Nikki and her team at Veterans United made this a simple, quick and excellent home buying process. They paired me with an amazing realtor, helped me find movers, and assisted in setting up all utilities. This team is literally always there to help and my family and I are extremely grateful for Veterans United.
My experience with Veterans United was the best deal I've done in a long time.They assured me from the beginning even though I was skeptical about my possibility of obtaining a VA loan since I'm retired.They worked with me through out a complete successful closing.
This team is amazing man I advise all veterans to call Katie! If you want to avoid all red tape and any issues call Katie!! Seriously!!
I was well informed during the entire process. Most of my questions were answered before I even asked them. Thank !! I really appreciate everything.
