Veterans United went above and beyond for our families needs! We were needing a home in a short amount of time and they got our family in a home well before the time we asked! Would highly recommend Veterans United!
I trust that all the folks here at Veterans untied is and will be as great to helping veterans purchase a home as my team was! My coworkers and friends told me an unimaginable amount of horror stories about their experience buying a home with an outside source! But I was glad to tell them all repeatedly. I'm going thought Veterans United. I haven't experience those same problems. The most amazing thing that happened throughout this process was receiving money back during closing!!! My wife and have been trying to purchase a home for years, thanks to Veterans United we can say we are finally OFFICIAL HOMEOWNERS!!!
Ryan and his team made it so easy for us to go through the mortgage process!
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Everyone very professional and curious. I'm very pleased with everyone l worked with during the course this journey. Any questions or concerns l has were addressed promptly and to my satisfaction. The entire team was just fantastic. I would highly recommend VA HOME LOANS to any veteran who is considering buying a home
If you have any reservations about buying a home, Veterans United will make them disappear. This experience has been wonderful and we will recommend them to everyone who's in the market.
Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
When you start the process you have the momentum and you set the pace your loan officer in his team will keep up with the speed that you move. These people are quick they're efficient they're thorough they do same day responses if not immediate and almost always have multiple solutions to any problem you might encounter on the fly. 100% wonderful, and would strongly recommend. They get involved and arms deep in this whole process as if they were buying the home themselves.
We had some ups and downs throughout the process. Some on my end. I’m just thankful that they kept working on things to make everything come together.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Great people too have working for you
