We struggled with communication with Zach. Not the best at responding/checking emails.
My fellow Veterans, time to buy a home and stop renting. You please contact Veterans United immediately. I pray you get the same team of Lance, Julie, and Damien.
The process was painless and questions were answered quickly.
I can't begin to praise this loan team and the others involved, enough.
It was a wild ride to the closing, with many peaks and valleys. Ryan, Markita, William and everyone at Veterans Is noted stood by me every step of the way.
It's good to work with people who appreciate veterans and our service to this country.
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The staff, especially Todd and Rachel were fantastic. The made things easy and we felt comfortable through the whole process. They treated us like family!
Everyone was very professional and nice. If they didn’t something they would find out and get back to you.
If you want a company that will do what they say, you need to come to Veterans United and they will be upfront and honest with you and if they say they can help you get a great deal, they most definitely will do their best, you be honest with them and they will take care of you. Thank You Again for Helping me into a great home.
I was up against a hard deadline with another bank that decided to raise my 5.9% to 8.4 by 10/01/25.I called "BS, and called Veteran's United, and finished my refinance in 30 days, Wow, that was fast!One discrepancy which burned my ass like a three foot camp fire was a lack of "COMMUNICATION!"Veterans United gives you a text message to do most of your back and forth communications, and a phone number attached up top.Each time I needed something time sensitive, which was three different times during the entire process, I had to make phone calls, and additional text messages to get a hold of one of four (4), people assigned to my case. Hours went by when I expected at least a heart beat text message but no, my last text message from a day or two ago has not been answered, and have not received the requested call back from the manager on my case!Communication is everything in any relationship, however my back was against a wall and had to endure the process.Refinancing a home is not in my wheelhouse, it is however the employees of Veteran's United. I think they like anybody who deals with the public get complacent and tunnel vision on one thing or too many things at at time.My Veteran's United case workers:1. Ryan Sherman
2. Selina
3. Adam
4. DaneOverall Veteran's United was pretty good, and got the job done.Thank you all for assisting me with my refinance, it is much appreciated a great deal!Sincere Appreciation,Darrell F Martin II
Okinawa911@aol.com
I was referred to Veterans United by my cousin George, who recommended that I speak with Melissa Kunkel. He had recently closed a loan with her and was very pleased with the experience. After working with two other companies and finding no satisfaction, I decided to give her a call.
To my amazement, Melissa was everything my cousin had described—friendly, professional, dedicated, and, most importantly, genuinely concerned about my needs. I worked closely with both Melissa and Ashley Royea, and they did not disappoint. They even went the extra mile, working on weekends to ensure I made it through the process smoothly. I would gladly recommend them to my friends and family.
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Very friendly staff and super easy to work with. They helped us get an approval letter in less than a day to help us get our dream home! Would absolutely recommend.
Hard loan to do stuck with me thru whole ordeal
Toby, Rachel, and Chris were all so kind and helpful throughout the entire process. They made it easy for me and got me in my new home without missing a beat. Would recommend 10/10
Easy process and great help from the whole team.
