The website was easy to access and navigate, and having everything automated made the process smooth, allowing me to work on my time line, and get it done as soon as I'm able.
Everything works very well and smoothly. We had no issues from the start to the end. Really recommend Veterans United!
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
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Best purchase experience ever!
it is really hard to connect my financial accounts on vu portal
Veterans United made it so easy to buy a home, forever Thankful’
Highly recommend
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
For me, I had a ton of questions! I had and still have, no idea of what the mortgage world is all about. But my biggest dig, is the restrictions. I’m moving from NH to OH. NH is my home and always has been. My friends and family are here. And now, because of demanding circumstances and the massive restrictions both the VA and VU has, makes hunting for a home virtually impossible. Especially when you’ve got barely 170k to work with. Y’all need to lower your restrictions, especially towards those that are more than willing to fix up a home. Which btw, the VA allows you to purchase a home that needs some basic repairs. Where VU does not. And at the end of the day, it’s all about money. For me, that was a major issue for me, because I am very skilled and handy. A little chipped paint isn’t going to be a deal breaker for me, for people like me, we look at it as “sweet, I’ve got something to do and I can provide my personal flavor to MY house”!
My loan team and Realtor were all successional sensational
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The team was great. I appreciated the patients with my bank issues.
This was the first time my family went through the process of buying a house, veteran's united staff made it not only go by smoothly but also were very welcoming throughout the process
My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family
Veterans United did not communicate with us. They communicated with our realtor instead. We never receieved all documents from realtor. Realtor lied at closing.
Realtor communicated with Sellers realtor instead of us. Realtor asked us to sign document stating we are being represented by her. When we received document to sign we could not read it but it hopped to each sign spot and we signed. We did not know we were paying her commission till closing.
Response from Veterans United
Hey Bruce,
I’m really sorry to hear how frustrating this experience has been for you. Buying a home is a big step, and it’s understandable to feel disappointed when communication doesn’t go the way you expect.
While realtors work independently from Veterans United, it’s important to me that you feel supported and confident in every part of the process. I’d like the chance to look into your experience and see how we can help address your concerns directly. Would you please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
