From the moment we spoke to Veterans United until the time we placed our new keys in the lock, everything went smoothly and on military time-punctual, smooth processes and no unnecessary steps. The team was friendly, professional, timely, accurate and worked hard for our new home dream. This is our second time with VU and if we purchased another home in the future, we’d most definitely use them again. And we received the most thoughtful gift for our new home out of the blue after closing with a sweet note from our assigned team. They provide a wonderful service to those who serve, and we are grateful for their attentiveness and expertise.
Outstanding customer service! The webpages are easy to navigate and no question went unanswered for more than 24 hours...most often questions were answered within 2 hours!
Be prepared for a lot of steps... and remember to be patient. A lot of things about the process may not make sense, but once you reach the end you'll be able to see what those were about. Check your email often - throughout the day - and respond to things from them as quickly as you can to help keep everything running as smoothly as possible.Don't go crazy buying stuff for the new house until AFTER you've closed and gotten everything connected, hooked up and paid for - the power, water, etc. Remember, things can fall through on you until after everything is signed at closing.
John Lyman Felicia Goldbar and Briana Edler all did a great job in helping me go through the loan process. They were always there for me to answer all my questions and to solve any problems that came up. This is a a all star team to work with.
Donald and his team really helped with every step and assured me along the way!
I love my team, they were always there for me if I had any questions, concerns or even if something came up.
It took several months and back and forth looking for a nice home but in the end it was well worth it. Thank you
Working Veterans United team has by far exceeded our expectations when it came to buying our first house. They were quick, professional but concerned and caring. They kept the whole process moving forward in a timely fashion. We are still in shock how fast we became home owners!! Thank you Veterans United for helping us buy a home that we always dreamed of!!
Anwsered every question in a timely manner and even explained the technical stuff in a simpler way to make it easy to understand and was very patient
Solibel and her team were amazing! Clear and open communication. Made our home buying experience super easy and anxiety free. 11/10 would recommend them for help.
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We ran into a couple of problems last year when trying to buy a house..but Brian and his team walked us threw as to what to do and not do so that everything would go smoothly when I start the process again to buy a house. Now I can say we are home owners now. Great job Brian and your whole team.
