From the start I believe there should be a prebuilt checklist on everything you need for the property/home you are purchasing. 1 prebuilt for if it is a house and 1 prebuilt for a manufactured home, and 1 prebuilt checklist for a property you are buying that you plan on building a house on. The constant asking of certain items back to back to back is a hinderance on the buyer or seller, in our situation the seller lives 6hrs away from the property so thankfully she was ok with us being there to get things done for her so she wasn't making multiple trips as everything wasn't asked for up front so she had no idea what was expected of her or us throughout the process. We were also asked multiple times for items that had already been uploaded or sent through an email. For instance, a copy of the insurance policy with the effective date of closing which had already been sent or the loan team emailing the wrong insurance company for policies and we weren't even using that insurance agent. I get that you all work with multiple people, but something as simple as making notes on the account you are working on goes a long way. My process with the first loan was much smoother than it was for this one.
Sheldon, Sarah, and JAndrea, & Joe were FANTABULOUS to work with! I have previously purchased 2 homes with my ex husband throughout our 30 yr career in the Coast Guard; however, this is the first time purchasing one on my own. They answered all of my frantic emails and text messages quickly and without any judgement. They understood my situation having to relocate to another state to care for my mother and finding a home that would suit my mom, my wife, and myself and to stay within budget for our fixed monthly (disability) income. I would recommend the team wholeheartedly.
I would absolutely recommend any veteran seeking to purchase a home to give Veterans United a call. They are completely focused on making the stressful parts of the home buying process as transparent, and easy as possible.
Dan and his team did excellent work helping me out and getting my loan approved. They were able to get my family into our dream home and were very appreciative of all their work
From start to finish, every step was explained and went very smooth.
The process was fairly painless, purchasing a home is never stress free, with the team I had I nearly was sleepwalking through it.
I want to thank Veterans United Zyeam for always staying on top of things and always keeping me Informed on all the Process since day one. Especially David Fields and Patrick Kelly..
I will highly recommend anyone that is trying to buy a home.
Thx again Team. Great Job.
I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!
My Loan Officer Kyle Bakker and his team are amazing. They took care of me through the whole process. They let me know every single thing that was going on as it was happening. I couldn't have asked for a better team!
Kris and his team are outstanding, I highly recommend them to anyone looking for a home loan.
Excellent service!!
Everyone was very helpful in the entire process, made it seem effortless. Thank you.chrisy
Just send all the things I need to do up front. Stop adding things especially the day of closing. Made this home buying experience very stressful.
Response from Veterans United
Hi Jeremiah,
I’m sorry the process felt stressful with last-minute requests. I know that can take away from the excitement of closing. If you’d like to talk more about what happened, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Billy and DK did a fantastic job!!! They kept on top of things and made sure I knew what was going on and what to expect. I would recommend VU for your home buying needs.
John, Jeremy and Emily were all amazing in their respective roles, they were so on point, never missed a call or an email and they absolutely did their best for me and my family I couldn't be more happy with Veterans United I love our new house! And I wouldn't have it without their help!
OMG!!! The experience I had with Veterans United and my Loan officer Mr. Steve was an amazing experience. From the time I got pre-approved to my closing date I never felt I was alone in the process. I was made to feel like I was my loan officer and Real Estate Agents only customers. No questions that I had went unanswered. I would recommend my entire team to anybody. The whole process was just too easy to be true to me at times. I'm grateful for ALL the hard work that was put in to ensure that I got into my dream home.
There are many red flags to veterans united, and being skeptical is a valid first response. I was new to this process and could not have been more pleased with the service I received. What you get with this company is a dedicated team that will walk you through each step, and offer more support than you will ever need for buying a home. Not only do they understand the unique needs of veterans but they have the knowledge and specialty of using every advantage in your favor for your hard earned military service. I would gladly reccomend them to any gets unfamiliar with the process, and they are up to date with the technology to make this all accessible from your cell phone.
