VU has been astounding. They really go above and beyond. They made the house buying process so seamless. My VU team was behind me every step of the way. I am grateful for all they did for me.
Commutation was an issue I’m sure the team was busy but if I’m told I’ll get an answer or call from someone or at some time and there is no follow threw it does not give me a positive feeling. Three was a lot of extra in my case that the team had not delt with before, so I’ll give a rate I feel is fair.
Response from Veterans United
Hi Paul,
Thank you for sharing more about your experience. I understand how frustrating it is to be told you’ll receive a call or an answer and then not have that follow-through. Even when things get busy or a file is more complex than expected, you deserve clear communication and reliable updates.
It sounds like your situation had some unique challenges, and I appreciate you acknowledging that. That said, feeling left in the dark is not the experience we want for you or any Veteran we serve. I’d really like the opportunity to look into your file and better understand where communication broke down.
When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United made the home loan process feel straightforward, and Macenzie in particular was outstanding. Macenzie, Bailee, and Doug all kept everything moving in a way that felt easy and organized, and they were incredibly responsive, even being available on holidays. Any time I had a question, they answered clearly and precisely, which took a lot of stress out of the process. Communication was consistent, the steps were easy to follow, and I never felt left in the dark. If you’re looking for a lender who makes the process smooth and has people like these three who truly show up for you, I highly recommend Veterans United.
Mike Kane and his team are the best! If you're looking for a new home, call veterans United ask for Mike and I promise you will be glad you did! Very professional, knowledgeable and friendly people there to help with anything you need! Thank you Mike and your team for your hard work in helping me with my new home!
John and the Veteran United home loan team made the refinancing so easy. It was great to work with them again.
Ready to see for yourself?
Experience first-hand why 361,571 homeowners give us a perfect score!
Veterans United made something that seemed impossible happen. Absolutely love my new home. Thank you for all the wonderful members that helped me succeed in my goal.
We worked with Jeremy Arnold through Veteran's United. Our experience was fantastic. He made the process so smooth and helped us every step along the way. He went above and beyond to make our buying experience a positive one. Veteran's United is a true blessing and we are so thankful for them.
The entire team at VU goes above and beyond for veterans! My family and I could not have worked with a better organization. They treated us like family from day one and beyond closing
Thank to Mason, Kara, Ryan and the whole team at Veterans United for making our dreams of home ownership a reality!
My team has been nothing but professional. They are the bees knees.
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
I started off with a local mortgage lender that struggled to navigate VA policies. I switched to Veterans United and couldn’t be happier.
She went above and beyond to make sure this deal went threw!
Ready to see for yourself?
Experience first-hand why 361,571 homeowners give us a perfect score!
Exceptional service with Crystaline and her team, Jenny & Lindsey. This is my 2nd loan with VU & the reason I came back for this one. Simple, everything explained, questions answered & I did very little as they anticipated everything! I even recommended her to seller agent on this purchase as she said working with VU was a breeze!
Veterans United Home Loans is the best to get a home. We wouldn't go anywhere else. The team was easy to work with, got paperwork to us on time, and made the closing smoothly organized. Thank you!
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
Bobby is the best
Jon and his team are the best!
