Veterans United has been so helpful from start to finish. I started this process in Germany and the communication and questions that I had were just like I was sitting next to them. They did an exceptional job!
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
Response from Veterans United
Hi Justin,
I can understand how frustrating it must be to feel like you're being passed from person to person without knowing who to turn to for answers. The homebuying process can be stressful enough without added confusion about who is handling your questions or concerns. I'm sorry that the communication you've experienced has left you feeling uncertain and unsupported.
I also appreciate you sharing your concerns about understanding Veterans United's relationship with the VA. While Veterans United is a private lender and not affiliated with the Department of Veterans Affairs, I understand how important it is for that distinction to be clear from the beginning. You deserve transparency and guidance throughout the process, and I'm sorry that hasn't been your experience.
I'd welcome the opportunity to learn more about your concerns and help provide some clarity moving forward. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The best team we had so far.
Even if there was hiccups during the process, which all of it was on my end, they stayed on top of me and
Help the process go very smoothly.Definitely recommended!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Matt and his team went above and beyond to get my family and I into our new home! They exceeded our expectations at every milestone.
These people are so nice I did it twice! They go out their way to make sure your home buying experience is explained to you. I loved their “To Do List” because it keeps you on track every step of the way and your calls are always answered by someone. You can expect to be with respect and dignity.
Checklists and easy to follow links really made the process smooth. The team was available for any questions i had.
Everyone was very helpful with questions for a first time home owner
I worked with Tammy H. at Puyallup WA branch and i had a very poor experience. She displayed impatience when answering questions and used a condescending tone.
At time i would had appreciated more direct guidance from my loan officer to walk me through one of the biggest financial decision on my family lives, rather than figuring it out the requirements and process of my loan by myself.
She also relied heavily on the VA app to read and learn about the loan process on my own.
No explanation no effort to help me understand my own loan. That made me feel dismissed. Communication was almost non-existent. I received several calls from your WI branch about internet ,home moving services, insurance, she never mentioned this in advance so i had no idea why i was been contacted so i had no context of these calls.
The only visit at her office (requested by me)one of my questions was "why you use the middle lowest FICO score to allocate the interest rate "I was told "because that's the way it is", i was hoping for bit more explanation to help me understand, she made no effort to actually explain the process.
One of the most stressful part was closing/signing day we also found out we needed to bring a cashier check .This was never communicated prior, which caused a very stressful last minute scramble.
Additionally , i got my homeowner and car insurance in Sep 2nd. trough VA in WI.I signed, agreed to the payments and was even charged for one month even though coverage did not start until Sep.28th.Then 3-4 days ago i received a text saying the zip code was mistyped and now my premium has gone up by $34 .They also texted "sorry for the mistake but we are glad were able to fix it" which was disappointing given that it was an error on your end that increased my cost .
I appreciate all that Veterans United does for veterans(i have 2 Navy Veterans Sons)and i am grateful for my home, but overall i felt the personal support and communication could have been better.
( even today communication is bad, i texted her yesterday morning with a question regarding earnest money and no answer yet).
Response from Veterans United
Hi Marco,
I'm sorry to hear that your experience left you feeling unsupported during such an important milestone for your family. Buying a home comes with plenty of questions, and you should feel comfortable asking them and confident that you're receiving the guidance you need. I can understand how discouraging it must have been to feel like you were navigating so much of the process on your own, especially when your attempts to get clarification weren't met with the patience and attention you deserved.
I'm also sorry for the added stress surrounding your closing day and the unexpected changes to your insurance costs. Clear communication and setting expectations ahead of time can make a big difference, and I hate to hear that these situations added to your frustration. While I'm glad you were able to achieve your goal of homeownership, I recognize that doesn't take away from the challenges you experienced along the way.
I'd appreciate the opportunity to look into your concerns more closely, including the insurance changes and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
This is the first home i have purchased since 1998. The process was so smooth. My Veterans United team was helpful from the very beginning. They walked me through every step from offer to close, including answering my many questions and helping me understand the process. Contract to close was about 5 weeks with no stress or suprises!
The whole staff operated as a well oiled machines. There were a couple small hiccups, but not that one caused. It’s just part of the process. Highly recommend the group again to anybody that I know is buying home. That’s a veteran.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
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I'm Disabled Veteran first time home buyer and my experience with the Shaka Michael Kara Alex Johnathan and the Veteran United Team. Great job and ty.
Kenzie Tree was fantastic, she was very responsive. She assisted me on a Sunday afternoon and made the house hunt far easier.
Rob, John and Tina were excellent to work with. They understood our concerns and answered all our questions and made this a smooth and easy process. I would definitely recommend them to all veteran friends.
Jake did a phenomenal job handling any situation that arise. He is very knowledgeable and handled this entire process very smoothly, without fail.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
If you’re trying to buy a home and scared by the whole process. Don’t worry Wendy will make it painless and quick. Any questions you have she will answer them quickly. She really makes your journey to home ownership easier than renting. I advise all Vets to reach out to her and stop waiting.
They were clear on all things I needed to do and supply
I would like to thank Veterans United and everyone else who helped us get this house. My Loan Officer and her team made this experience easy for us. We couldn’t ask for anything else. This has been one of the greatest experiences of my life. Thank you so much once again Veterans United. Y’all are First Class Citizens.
