Scott and his team were very kind and answered any and all questions (which there was a lot of them). What an honor to be able to work with them.
My team with Alex Horn have been amazing
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
This has been the best home purchasing process ive ever gone through. Thanks to the whole team!
The whole team went above and beyond for me. Great communication they were there every step of the way. They took great care of me.
Suzanne and her team were amazing and a delight to work with!
Veterans united contacted me within a couple of hours of me filling out their online form. Communication was amazing. I never felt like I had to ask for anything. They were always on top of everything.
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Sam, Jasean, CJ, Chloe, and Cooper were all a pleasure to work with. They walked me through every part of the process and were always available when I reached out. I honestly couldn't have asked for a better team!
They are easy to work with. Always there to answer questions about difficult decisions. This is our second goal around with him and I cannot speak highly enough for everyone that we worked with. Thank you.
Tory T. was phenomenal! From the time I started this journey 11 months ago, Tory provided unmatched support, expertise, and dedication. Navigating the home-buying process can be overwhelming, but Tory made everything seamless, answering every question and keeping me on track every step of the way. Veterans United truly sets the standard for customer service, and working with Tory made this entire experience exceptional. Thank you for helping me cross the finish line!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
I will recommend it to others but please be more specific when doing a closing
I liked working with Josie and Kat very much, everything went very smooth because of them. They definitely look out for their client and want the best for them.
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Emily, Zachary, and Daniel have been phenomenal to work with!
Team was amazing responded quickly and professional
You don't want my review trust me! l did send an email to customer support to the make them aware of all the closing mistakes that were made. Next step is a media blitz to reach out to as many people as I can to not choose Veteran United as their mortgage company.
Response from Veterans United
I'm sorry to hear about your experience Michael, especially with the mistakes you mentioned during closing. Buying a home is a big milestone, and I understand how frustrating it can be when the process doesn't go as expected. I appreciate you taking the time to share your concerns with customer support.
I'd welcome the opportunity to look into what happened and make sure your concerns are heard. If you're open to speaking further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I'm happy to take a closer look at your experience.
Sincerely,
Claire S., Client Relations Manager
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Actually looked at what I had for bills and come up with the best solution.
