Kenny and Rachael were great to work with. They had a lot of hurdles to go through with my account, and there wasn't anything they couldn't figure out. 10/10!!
Amazing staff members, very helpful and supportive of our needs and answers questions quickly and efficiently I would definitely recommend this to anyone who is looking to get a mortgage
The team was extremely professional, knowledgeable and friendly. Great financial and people skills.
Absolutely horrible experience! Would by no means suggest anyone use Veterans United for any reason at all! Entirely too many issues to try and explain here. Would love to have someone from Upper management reach out to me for further information.
Response from Veterans United
Hi Michael,
Reading this, I can tell there’s a lot more to your experience than what you were able to share here. I appreciate you being willing to talk with us further about what happened, and I’d like to make sure your concerns are heard.
Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can learn more about your experience and help get the conversation started. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
The team was great with communication and very response to every question I had. The process was smoother than I could have imagined. I wish I had known how easy it was sooner, I wouldn’t have waited so long to buy a home.
Tyler and his team worked seemingly around the clock to get checklist items done and was able to lock in a loan which was probably more than I qualified for. Would recommend.
I've exclusively used veterans united for more than 5 transactions. Go to service!
It was a team effort and I greatly appreciate everything my Veterans United team did for me. I couldnt be more happy in my new house!!
The BEST experience I have had with any financing effort in 75 years. The people were excellent, the service superb, and the results finalized quick and efficient. Never left my house from start to finish, accomplished everything required sitting in my old chair watching TV except for the final signing which was done in my kitchen with the lady who came to my home for the task. Overall a wonderful undertaking by all concerned. Thanks and gratitude all around especially to Spencer Wesson for all the attention to details.
Veterans United helped me find a place I can finally call HOME!
For 2 and a half years I’ve been working with Tyson Smith, and after I went under contract the rest of the team came in to work the home stretch. Joedi made sure I have information I needed to get home life set up before even closing. Kayla was good to work with as well. She made sure I had the paperwork I needed to get signed and back. There is a thank you for all the behind the scenes work and those people. Last is my realtor in Wichita, thank you to Catalina. Tyson and Catalina is who I worked with most, y'all deserve special thank you because you were extra patient and allowed me to build trust which is no easy task. Thanks to the team behind the scenes as well
While we are thankful to have secured our home loan, the experience with Veterans United left much to be desired. As first-time buyers, we relied on them for guidance, but instead felt like we were pushed through an impersonal machine on autopilot. Communication was practically non-existent. We received no education on the process, no heads-up on next steps, and at one point, our entire loan team went MIA for days with zero notice. We only found out they were out of town after reaching out to a company operator to ask why our calls and messages were going unanswered.
That delay directly impacted us and nearly cost us thousands in interest rate increases over the life of our loan. To their credit, they did make it right financially after we confronted them about the lack of support and potential loss, but that level of oversight should never have happened. Even our real estate agent—who has decades of experience—stated they were the worst lender she has ever worked with. Buyers should also be aware that despite their name, they are a private lender and are not endorsed by or affiliated with the VA. We got our home, but the process was unnecessarily stressful and poorly managed.
Awesome Team
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The team I worked with was awesome. Any questions I had they answered in a timely manner. I would recommend Veterans United, they sure helped me with my finacial situation.
Bryan Walther helped us through every detail of getting our new home in Orlando. Thank you! God bless!
