We were sold a house that was KNOW by Ryan K and his HOME TEAM INSPECTION REPORT that the "COMPLETELY REMODELED KITCHEN AND BATHS " we're done WITHOUT PERMITS or INSPECTIONS! THE CIRCUIT BREAKER BOX IS ILLEGAL/THE NEW WIRING WAS DONE BOOTLEGGED AND IS A FIRE HAZARD/ THE FLOOR BEAMS ARE BRACED WITH SHIMS/ THE FURNACE IS UNUSABLE DUE TO BOOTLEG VENT REMODELS/ THE PLUMBING LEAKS EVERYWHERE/THE SUBFLOORING WAS CUT UP TO ACOMMODATE THE NEW TUB/ the ENTIRE REMODELING 2AS BOOTLEGGED & JURY RIGGED WITHOUT ANY INSPECTIONS, EVERY CODE IMAGIONABLE WAS VIOLATED AND THIER INSPECTOR FIRGED THE PAPERWORK TO PASS THE HOUSE.. WE BOUGHT A COLLAPSING FIRE HAZARD THAT WE ARE NOW HIRING THE LAW FIRM HANDLING THE CLASS ACTION LAW SUIT AGAINST VETERANS UNITED!!I WOULD RECOMMEND YOU RUN FROM THESE SWINDLING THIEFS BEFORE ITS TO LATE..
Response from Veterans United
I’m really sorry to hear about what you’ve experienced since purchasing your home, Kellie. Finding serious concerns with the electrical, plumbing, structural components, and other areas of a home would be incredibly upsetting, especially when you went into the purchase believing the property had been properly remodeled.
I understand why you’re frustrated and concerned. I do want to clarify that a VA appraisal is intended to assess the home’s value and certain minimum property requirements based on what can be observed. It isn’t a substitute for a comprehensive home inspection, which is why buyers are encouraged to have an independent inspection to take a closer look at the condition of the home.
I’d really appreciate the opportunity to learn more about what happened and better understand the concerns you’ve raised. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Excellent service
Thank you for walking us through all the details. It takes to get a VA loan.
My entire team was on top of everything, they explained the process and walked me through everything so there were no surprises. Seriously, will definitely recommend everyone I know to use Veterans United. Jackson W, Levi K, Nick O, you guys were the best team ever man seriously. 20/10 rating.
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Amazing customer service and very helpful and friendly,Torri is very helpful and top of the line in helping you achieving finding your dream home.
Great experience with veterans united, any questions i had were answered, any help i needed throughout the whole process was provided. Busy schedule, no problem, they worked around my schedule and handled anything that they could without me needing to sneak away from work.
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My overall experience with Veterans United was fantastic Chris Lippman and Matt Hudson.
Did an outstanding job!!!
Jackson and his team were incredible and made buying my first home an easy and relaxed experience. All my questions were taken seriously and answered quickly. I will always be grateful for everything this team at Veterans United did with my best interest in mind.
Good to work with get a real good job of giving me my new home work with me. Got me a good rate I couldn’t go wrong.
We highly recommend Veterans United - they made two confused young adults into home owners!
This is our 3rd home purchased through VU. Honestly I dont really know why someone would go anywhere else.
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My whole team was great. Maggie, Shayna, Chase, Jaden were there if I needed assistance with anything and any questions I had, I could call or text. I like that we can text.
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
They were able to keep me on track and on time with all my necessary paperwork.
