My team worked fast, answered all my questions, and made a hard situation a little bit easier. Thank you!
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
They kept me informed of what was going on
Kedric was absolutely outstanding throughout the entire mortgage process. He was professional, knowledgeable, responsive and always made sure I understood what was happening every step of the way. Buying a home can be stressful, but Kedric made the financing side feel easy and manageable.He was always available to answer questions, explain details and keep everything moving forward. I truly felt like he was looking out for my best interests and was personally invested in making sure everything went smoothly.I couldn’t have asked for a better mortgage lender. Kedric went above and beyond. I would highly recommend him to anyone looking to finance a home. He provided exceptional service from start to finish!Thank you Kedric!
Extremely communicative and keeps the homebuyers goals in mind.
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Aaron, Kate and Gretchen were absolutely outstanding throughout the entire process. They truly held my wife’s and my hand every step of the way, making what could have been a stressful experience feel smooth and manageable. Their communication, professionalism, patience, and dedication were exceptional from beginning to end.We genuinely couldn’t have asked for a better team to help us get into our new home. I have absolutely no complaints and would highly recommend this team to anyone looking to purchase a home. Thank you all for everything you did for our family!
Drew helped us so much! We had an amazing experience!! We love our house so much and wouldn’t have been able to do it without our team.
I retired from the Army last year and started searching for my forever home. Veterans United was my first choice, and they made the entire process smooth from start to finish. I had a great team that kept everything moving, communicated clearly, and helped me close in less than 30 days. Buying a home can be stressful, but they made the experience feel easy. I would recommend Veterans United to the military and veteran community any day of the week. Great experience all around.Chris T. and Alexis B. were absolutely AWESOME!
Veterans United helped me find a place I can finally call HOME!
Extreemly well done. Haley was excellent! Always got back to us and calmed us..lol (She knows)
Enjoyed the home buying experience!
Great job@
The process was very organized and helpful to me.
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Super helpful and patient. Very positive.
Rich and Rachel were very helpful with educating me on VA Loans (this was my first) and providing clear communication throughout the process.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
3 months ago. I never dreamed I'd be in my own home. These guys are the best. I was just a quarterback. I handed them the ball and they did the work.
Found out today that my Home insurance policy has not been paid. Not happy about that!! What happened after my refi??
Response from Veterans United
Hi Bill,
I understand why finding out your homeowners insurance hadn’t been paid after your refinance was frustrating, especially when it resulted in an unexpected out-of-pocket expense. I’m sorry for the frustration and confusion this caused.
I’m glad the payment situation has since been addressed, and I understand a member of our team is also connecting with you directly to help clear up the remaining questions. If there’s anything you’d still like my Client Advocate team to review, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
We would be glad to use them again,
Steve, Codie and others were very helping us obtain our loan and always responded back promptly.
Much appreciatedKevin
