Great team effort in following me through the entire process
Sheldon and his team were always available to guide us through the process. Most important I wasn’t treated like a customer. The treated me like part of the team and I found that quite impressive!
Clear to close was far too close (the night before) to the scheduled closing causing us to almost not have the proper funding before closing.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Kollin, and his team did an incredible job. He guided two complete newbies through the sometimes painful process of buying a home, and he never missed a beat. From start to finish, VU was responsive, professional, and true to your word—you got us across the finish line exactly as promised.
I was surprised at the disorganization we encountered with Veterans United during this home buying process. Our first home purchase was pretty painless, but this one was consistently plagued with things not being completed in a timely manner.
Response from Veterans United
Hi Matthew,
I’m sorry to hear this homebuying experience didn’t live up to the positive experience you had with us the first time around. I can understand how frustrating it must have been to encounter repeated delays and feel like things weren’t being completed when you expected them to be.
I’d appreciate the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United helped me find a place I can finally call HOME!
Jeremy Arnold & Paige Thompson provided exceptional service to an aging military veteran who had not purchased an older home with his VA entailment in over twenty years. Patient, responsive, professional & empathized with many loan issues. What they provide is not as easy to find in today’s home buying market.
This was the second home I bought with Veterans United and, again, went through without a hitch! The portal is great to keep track of everything and the team is always knowledgeable and quick to respond!
excellent experience.
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I had an outstanding experience working with Jason Hughes and the team at Veterans United during the purchase of my new home. From beginning to end, Jason was professional, knowledgeable, responsive, and genuinely committed to making the homebuying process as smooth as possible.He took the time to explain each step of the VA loan process, answered my questions, kept me informed throughout the entire journey, and made sure I always understood what was happening next. Buying a home can be stressful, but having a loan officer who communicates well and stays on top of everything makes a huge difference.
We are happy, but for my wife it was a process working third shift but she communicated when she could even at odd hours and veterans United worked with her and the hours she worked. She done most all of it where my hands are so cripple with Rheumatoid Arthritis. We are thankful for Chris and Patrick, and the rest of our team we had to go through the home buying process. We both found the home we wanted and Veterans United helped us make it happen! Thank you everyone, We recommend Veterans United to any veteran and or their family to reach out to them if they are looking g to buy a home.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The team was simply outstanding it’s like we got our own personal band rockstars. Awesome work from everyone involved in making our dream a reality.
Kurt was amazing and when I was frustrated he talked me through the situation. They made everything happen quickly and it was a great experience!
This is my first time using veterans united and I would 100% use again. Eveyone was very nice and knowledgeable.
I would not recommend because the things VU does for returning customers is very lack luster. Almost all competitors offered more $ and lower interest. After all the homes we have purchased, it was very disappointing to get less and less back as a returning customer.
Response from Veterans United
Hi John,
After trusting Veterans United with multiple home purchases, I can understand why this experience was especially disappointing. I’m sorry you were left feeling that your continued business wasn’t valued, particularly when you felt other lenders were offering more competitive options.
I appreciate you sharing this feedback, and I’d like the opportunity to learn more about your experience and concerns. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
