My real estate agent was very impressed with Haley’s communication, timeliness, and work ethic. The whole team made this home buying process very smooth.
I genuinely enjoyed working with Emmett and his team. I had no question that went unanswered and every effort was made to make my home buying experience go smoothly. I would highly recommend Veterans United.
Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
Lance and his team were fantastic. It’s always a smooth process buying a home with them.
Brock, Lauria, Jessica and Madeline made this entire process seem effortless. I almost feel like I'm ready to buy another home already, with how smooth everything went. A pleasure to work with. Will definitely recommend to other veterans. Thanks so much!!
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Everything went super smoothly. They were always available to answer any questions I had and the customer service team is a 10/10. They really do care about what they do.
This mortgage company is very helpful and supportive since I bought my house from them way back 2017.
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
Great team worked tirelessly to get me approved as fast as possible!! Helped make a great memory!!
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KateYou and your team did great for our 2nd home with you! I'd love to talk about a potential IRRL at my new home at 9533 Monte Carlo Circle.
My purchase felt genuine and they recommended the safest amount for me to not be house poor. I truly valued their services in the process
Mike Kane and his team are the best! If you're looking for a new home, call veterans United ask for Mike and I promise you will be glad you did! Very professional, knowledgeable and friendly people there to help with anything you need! Thank you Mike and your team for your hard work in helping me with my new home!
Working with Veterans United was an outstanding experience from start to finish. The entire team made what can often be a stressful and complicated process feel straightforward and manageable. As a veteran, it meant a lot to work with a company that truly understands the VA loan process and the unique needs of those who have served.Communication was excellent throughout the entire process. Any questions I had were answered quickly, and they made sure I always knew what the next step was. Their professionalism, attention to detail, and dedication to helping veterans succeed in homeownership really stood out.I would absolutely recommend Veterans United to any veteran or service member looking to purchase a home. They genuinely care about the people they serve and go above and beyond to make the experience smooth and successful.
Things were going great up until we approached the finish line. I was expecting my final CD 3 business days before closing and hadn't seen it yet so two business days before closing I texted my team and they said not to worry as our closing wasn't until 3 days after what was actually scheduled. I was not given the final approved CD until just over 12 hours before my scheduled closing time. It felt like if I hadn't reached out, I would have just been out of luck and had to reschedule my closing and all utility installations. It was explained to me that the loan officer had simply looked at the wrong account as we shared a last name with someone else who was closing soon, so they provided that date, but if that were the case, shouldn't we have received our final CD on time? Luckily it worked out and all the numbers were correct, but this still introduced tons of stress to my home buying experience. Maybe it was a fluke, but I expected better attention to detail, given how well they had provided service up to this point. Very disappointed to have to write this review.
Response from Veterans United
Hi Tag,
Thank you for sharing this, and I’m really glad to hear things started off on a strong note. That said, I’m sorry the experience became stressful right at the finish line. Not receiving your Closing Disclosure in a timely manner and getting conflicting information about your closing date would be frustrating for anyone, especially so close to such an important milestone.
I understand why this raised concerns about attention to detail, particularly after an otherwise positive experience. While I’m relieved everything ultimately came together, the added stress and uncertainty you described isn’t how this process should feel.
I’d welcome the chance to look into this further and better understand your experience. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can connect directly.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Ryan Sherman and his team are easy to work with. They keep you updated through the whole process and take the time to answer any question you may have.
Sam and Courtney were there the whole way even when I got grumpy at times because the process get mind boggling every now and then. They went above and beyond to keep me happy and optimistic that things would be fine. I will without a doubt recommend VU to friends and family
