The whole process was very easy and i am very happy
Needed a home for my family and Veterans United got it done fast and painlessly! I’m thankful for these guys!
Amazing experience, and a great taco box for house warming gift
Very helpful, nice people, speed and efficienct
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
For me its pretty simple Molly and her team is and was the best in helping me secure a loan and walking me through entire process of owning my first home and the real thing,they did it 38 days, that's right 38 days,Vets.,they are awesome 👌 👏 👍
I honestly thought house hunting would be stressful but Ryan, Darren, and Bailey made it so easy and fun! 100 out of 10
All parties involved in my 1st home buying experience were phenomenal. Veterans United really went above and beyond to ensure a smooth and seamless process, and saved me more than a few dollars might I add. Everyone stayed transparent and easily accessible from beginning to closing. There was quite a bit of leg work to do on my end, which was expected. The process of buying a home is nothing like renting an apartment. However, the team at Veterans United made it feel just as simple. I appreciate that and the entire team for finally making me a home owner. Thank you.
Special thanks to Amy my agent, Courtney my home buying concierge as well as John and Mason my loan coordinators. Job well done!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Amanda has done two of our
Houses now and we wouldn’t have it any other way. She’s always very detailed through the process and helps you in any kind of way she can!
Nina made this entire process as close to stress-free as buying a home could possibly be. She was always quick to answer questions, go over forms and paperwork, explain the process and numbers - you name it, Nina and her team were there to help. I cannot say enough good things or recommend Nina and Veterans United highly enough!
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From beginning to end everything went smoothly and mostly effortlessly. High praises to our real estate agent Sherri.
My loan officer name was Toby, and he was very professional and caring. He worked with me and ensured that I had all the information to make a smooth transition
I was very pleased with the gift you sent that you included Benji my cat. Bless you all.
Don & Geri Jones
I was very fortunate enough to have worked with Austin Butler and his team during my process. I can’t say enough how professional and patience they all were with me. My case was a little more difficult with doing a remote signing, but they got through it with a breeze. When I do buy another house, god willing I hope there still in business. 10/10 would highly recommend.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Billy was a great guy very on spot, and informative.
I found the house and 26 days later we closed! Best people ever.
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Response from Veterans United
Hi Bryan,
I'm sorry your homebuying experience was filled with so much frustration and uncertainty. I can understand how discouraging it must have been to repeatedly reach out for answers, only to face delays in communication and unexpected concerns so close to closing. You deserved timely responses, clear explanations, and the confidence that your questions were being addressed.
I especially appreciate what you shared about the expectations Veterans have when working with a company dedicated to serving their community. You're right to expect professionalism, accountability, and reliable communication, and I'm sorry your experience left you questioning those commitments. I know that reaching the closing table doesn't erase the stress and frustration you experienced along the way.
I'd appreciate the opportunity to learn more about what happened, particularly regarding the trust requirements and last-minute closing concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
