Melissa was amazing! She had plenty of patience with us. I went through a health scare during this process over the past 9 months and she was very empathetic and understanding. She also took most of the weight off of me, so I wasn’t too overwhelmed. Karie was also a great support to her through the underwriting process at the end. I had a great overall experience with Veterans United and have recommended them to my adult children as well!The only thing I would change about Veteran’s United is that if you send a homeowner a gift that is specific to their race of being Hispanic, you should ask which “culture” they are. We all eat different foods. and speak different dialects of Spanish as well. We received tacos as our gift, which we appreciate but we are not Mexican. I am Puerto Rican, Black & Italian. My husband is black and white. So we really don’t eat tacos, honestly. So you’re screening process should be a little more thorough. None of this had to do with Melissa or Karie, they were great! I think it’s because you’re screening process says Hispanic on the application, and it was based on an assumption that we all eat the same things when we don’t. Just “food for thought”.Thank you and we appreciate you giving us this opportunity!
The team made it really easy to understand the process which helped with the stress level that comes with buying a home. The checklist was also very easy to operate and take care of what was needed to ensure a smooth closing.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Randy was fantastic! I highly recommend Veterans United and especially Randy.
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I worked withAshley thru the whole process of securing a VA Home Loan. Ashley made the process so easy and quick for me. She answered all texts, calls and questions as needed. Super personable and knowledgeable.” Everyone at Vetrans United were great to work with. I would recommend to any veteran to use these folks.
Alex is particularly helpful. He stayed in communication all the time and helped me get things done. Thank you, Alex.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Just wanted to say that Asli and the team did a wonderful job helping me stay informed and organized on all the paperwork and requirements. the checking in was great and I always felt like someone was helping me through the process and never felt alone. thanks again and I plan on using veterans united in the future!
I can’t say enough good things about my experience with this lender Crystaline Loveless and her team, From the beginning of the home-buying process to the closing, she was professional, patient, knowledgeable, and truly committed to helping me become a homeowner.Buying a home can be stressful and overwhelming, but she made the process much easier by answering my questions, keeping me informed, and helping me understand each step along the way. at times I had serious doubtand lack the faith and was overwhelmed by all the tasks at hand. Ms. Loveless went above and beyond to make sure everything stayed on track and that I felt comfortable throughout the process.Thanks to teams hard work, guidance, and dedication, I’m now in my own home with my family, and We couldn’t be happier. I’m extremely grateful for everything they did for me and my family. you all where a blessing.If you’re looking for a lender who genuinely cares about their clients and will work hard to help you reach your goal of homeownership, I highly recommend them. Thank you for helping make my dream of owning a home a reality!
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Everybody was extremely helpful and friendly. Everyone was extremely prompt and helped explained things that I did not understand extremely well.
Better availability for response to questions sometimes day after response to longer to close then I would have anticipated and still haven't even moved in yet would have liked to do a walk through after tenants moved to make sure nothing was damaged before taking possession and signing only thing I would have liked for it to be different other then that not bad would recommend
Great assistance through the entire process.
We were in search for the perfect home and Veterans United made that dream come true. The team made sure our needs were met. We couldn’t be happier. Thank you!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Melissa and her team are the best to work with. Extremely knowledgeable and prompt with responses and advice.
I loved working with Burke. Even when we had issues getting approved he would always call up to check up on how I was doing. He was also great when asking a question, he WILL find the answer not give you an excuse for not knowing.
