This loan was the second time I used Veterans United. Overall it was ok. I did get to closing in the end. However, sometimes it was difficult for my realtor to get an answer from the loan coordinator. Several emails were sent with no response.
Response from Veterans United
Hi Miranda,
I'm sorry to hear the communication during your loan process didn't meet your expectations. While I'm glad we were able to help you get to the closing table again, I can understand how frustrating it would be when you or your realtor had a hard time getting the answers you needed along the way.
We want every borrower and their agent to feel informed and supported throughout the process, and it's disappointing to hear that wasn't your experience this time around.
If you'd like to share more, I'd be happy to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Adam and Bailey have been amazing! They've helped me and my wife make it over multiple hurdles, made the process for being a FIRST time home owner very easy and comforting, and made sure I was taking care of. I would recommend this team to my closest friends and family and look forward to continuing on working with them!
Thank you all again!
Everything went exceptionally smooth and they were very helpful!
Everyone was so nice and helpful. The whole process was amazing. We all kept in touch through it all. Great communication, caring, and simply the best. Thank you so much my family is truly blessed to have worked with everyone.
I very much appreciate the transparent pricing ahead of time. It provides predictability
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I have a great VA team. They helped me through every step of buying a home. I highly recommend the VA team for others to utilize.
The experience overall was great. VU did their thing quickly and were thorough. There were some instances when the process had to pause in the middle of being complete on our end. We worked through it and closing was a breeze. Yes I would recommend VU to a friend; especially to a fellow veteran & family. A big thank you to VU.
we enjoyed working with everyone thank you for everything.
Awesome, made the process simple by breaking down the to-do’s in the app. Quick reference back to uploaded documents, and upfront support.
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Experience first-hand why 373,645 homeowners give us a perfect score!
Veterans United made my home-buying experience smooth and stress-free from start to finish. The entire process was fast, organized, and easy to follow. Whenever they needed paperwork from me, they communicated clearly, and everything was handled quickly. The team was professional, responsive, and always willing to answer my questions. Thanks to their hard work, I was able to close on my home without any issues. I highly recommend Veterans United to any Veteran looking to purchase a home.
The process went very smoothly recommend the team I had were professional veterans united agents
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
If you're a veteran wondering where to start your home-buying journey, I can't recommend Veterans United enough. Buying our first home came with unexpected challenges, but we never had to face them alone. No matter how many questions or phone calls we had, our team—Ben, Patrick, Missy, and Brett—guided us with incredible expertise, patience, and kindness. Their support was instrumental in helping us achieve our dream of homeownership.They also connected us with an outstanding local real estate agent who understood the VA loan process inside and out, making every step feel seamless. We never felt like just another loan—we felt genuinely cared for.Today we're settling into our first home, building a future filled with peace, joy, and community, while our pups are having the time of their lives in their new yard. Thank you, Veterans United, for helping turn our dream into reality. We are forever grateful.
Julia and her team were fantastic throughout our home buying journey. Julia was super knowledgeable ready to answer any question at the drop of a hat, even after working hours, and all the way up to and past closing. If I could rate this service higher than a 10 I would. I will definitely be using veterans united again.
