I had some communication issues with my loan team even my agent wasn’t able to get ahold of them and I would go days without hearing anything from them
Response from Veterans United
Hi Alec,
I'm sorry communication was a struggle throughout your homebuying experience. I know how important it is to have a responsive loan team, especially when you and your agent are trying to keep things moving. Going days without an update can be frustrating, and I appreciate you bringing this to my attention.
I'd welcome the opportunity to learn more about your experience. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Torri, Julie and Aiden are TOP NOTCH and were wonderful to work with !! Always there when I had a question or if I was simply feeling overwhelmed with everything. I would definitely recommend this team to help a veteran or spouse with their home purchase.
Highly recommend. Molly and the rest of the team were outstanding on everything they did. From Miss Meuler with the credit check to Ophelia with the final steps and all in between. They are very responsive and answer all and any questions I and my wife had. Thanks so much and may God bless you all.
I can say enough about how helpful and knowledgeable Bryan and his team are. They are also quick in responding to messages and phone calls. They made this entire process relaxing and easy
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Too much BS plus this is my 6th home and I have never had to pay out as much as I did would never recommend your company and as soon as I can I am going to refinance with another company
Response from Veterans United
Hi Eric,
I'm sorry to hear how disappointing this experience has been, especially given that you've purchased several homes before. I understand your frustration with the amount you paid at closing and your decision to consider refinancing elsewhere. I don't want to dismiss your concerns or offer empty words when you're clearly unhappy with how things went.
I'd appreciate the opportunity to review your experience and better understand what happened. If you're willing, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Overall pretty smooth experience. Communication was effective at making the process easy.
We truly cannot say enough amazing things about Madison at Veterans United! From start to finish, she was absolutely incredible to work with. Buying a home can be stressful, but Madison made the entire process so much easier with her kindness, patience, and constant support. She was always there to answer our questions, keep us updated, and make sure we felt comfortable and confident every step of the way.What really stood out to us was how much she genuinely cared. We never felt like just another client, and she always went above and beyond to make sure everything went as smoothly as possible. Having someone so knowledgeable, dependable, and supportive throughout such a big milestone meant more to us than she probably realizes!We are beyond grateful for everything Madison did to help us get into our new home. Veterans United is so lucky to have her, and we would recommend her to anyone looking to buy a home! Thank you again, Madison, for everything! ❤️
There’s a team that will help you every step of the way any question that comes to mind they will you thru it
Didn’t think it was possible at first but this team makes dreams come true
I was recommended to Veterans United Home Loans by my brother who is also a veteran. My home ownership journey has been a very challenging one to say the least. But as soon as I signed up with Veterans United Home Loans, they walked me through the prequalification preapproval and approval steps. Justin and his team played an instrumental role and changing the lives and the lifestyle of my family. I couldn’t be more grateful!
Everything was smooth and efficient.
The team at veterans united was amazing. They cared about my family and situation personally. They helped at every turn. This is where I will always go to get a VA home loan. No lender or team has ever worked so hard to help.
Everyone is nice and kind to work with. This is the second home we purchased with the VA.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Spencer, Mariana, and the rest of the team did an outstanding job. Always willing to help and answer any questions I had about the process and anything else.
Would have liked a little more clarity on locking in rates.
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Experience first-hand why 382,907 homeowners give us a perfect score!
Deals very well with people. Especially first time buyers!
Everything was fine and just pleasant for me.My first house.Thank you , appreciate you.
Super helpful, responsive and always available, from the beginning all the way to the end
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Excellent Experience from Start to Finish!I had a great experience working with Jon O. and his team at Veterans United throughout my home-buying process. As a first-time homebuyer, I really appreciated how helpful, patient, and responsive everyone was. There were a few challenges along the way, but Jon and his team worked hard to find solutions and make sure everything stayed on track.Jon was always there to answer my questions, explain things clearly, and guide me through every step. I never felt like I was going through the process alone.I’m truly grateful for all their hard work and support in helping me close on my new home. I couldn’t have asked for a better team to work with. I would absolutely recommend Jon and Veterans United to anyone looking to buy a home, especially fellow veterans. Thank you all again for making this possible!
Team members were awesome and Schandler was very prompt and helpful
