On time - friendly - honest and straightforward- we’ll done
A very professional staff very responsive if there are issues, they are a great team and well lead
This is my second time going through Veteran's United, and even when I didn't know where and when I wanted to buy, the team was patient communicative throughout that entire determination. Once things started rolling, everything was so clear and easy!
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Mike was phenomenal. Though issues arised throughout our time working together. We conquered every issue that came up. Mike made my issues painless and easy thank you all
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The team who worked with me are outstanding! The entire process was extremely beneficial, informative and not stressful. Our team handled all questions quickly and made it easy to understand. We greatly appreciate all and will highly recommend Veterans United to anyone seeking excellence in purchasing a home.
Martin is phenomenal at what he does. We had a short time frame and this gentleman far exceeded expectations and got us closed even earlier than we needed! He literally made himself available at all hours of the day and was always quick in responding. I can't thank him enough.
Casey was absolutely amazing! He walked us through the process and did not rush us to buy anything! For a 2 year process he made it seem like it was just a few months of looking! Then when the time came to sign on our home he helped us find what we needed and was timely in communicating any need! Would buy a house from Casey again in the future!
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
Couldn’t be more proud and happy of how veterans united treated me and my family.
Why is this document sent some 9 months after close. Also, the potential buyer waited three months after formal approval by VU for loan assumption. The escrow terminated because of the horrific customer service or processing. I would never ever recommend your firm again. R. Hampton, LTC, US Army
Response from Veterans United
Thanks for sharing your feedback, Mr. Hampton. I'm sorry to hear about your experience. I understand how frustrating it would be to receive a document months after closing and to experience significant delays during the loan assumption process, especially after approval had already been provided. I can also appreciate how disappointing it must have been for the escrow to fall through.
This is not the level of communication or service I want anyone to experience. I would appreciate the opportunity to learn more about what happened and review your concerns.
If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside of those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. I hope you'll give me the opportunity to look into your experience.
Sincerely,
Claire S., Client Relations Manager
Easy and quick
Very thorough explanation for a first time buyer. Made the process smooth and had a good attitude
Cris did a great job of working with us through the entire process
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
Corey was very thorough and professional throughout the process. I don’t see myself using anyone else in the future
Scott was A+ . Of all the people in the move process, he was the most helpful and pleasant. I really stayed with VU despite competitive (possibly better) rates with another company because I liked working with Scott and I trust him. Give him a bonus.
