OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
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Tommy, over the course of nearly a years process answered any/all questions I had regarding my home purchase and loan servicing. Though working for Veterans United and acting as their employee was helpful and insightful with the process. Tommy, at all times communicated with me properly and ensured that if I was curious about something would give weigh in on both Veterans United interest and mine.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
The entire team and experience with Veterans United has been an absolute pleasure. From the initiation of the purchase, throughout the process, keeping us informed and up to date, as well as through the closing. We greatly appreciated the communication, the guidance, follow up, and the personal touch calling to congratulate us once the closing was complete. The house warming gift was a pleasant and unexpected surprise, walking into our new home. We would highly recommend each and every member of the team, and are so appreciative. We look forward to working with them again in the future. Thank you for your excellence.
My loan officer Brice and loan coordinator Tyler were fantastic. Brice did his research to give me the correct answers, not the easy answers. Then Brice and Tyler worked hard to push through the loan to meet a very tight timeline so that I could take advantage of lower interest rates. Throughout the process they diligently worked to keep the refinancing cost to a minimum. I would definitely recommend them to friends and family.
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The service was awesome , Wade Houser was very helpful and awesome
Andy, Adam and Tre were a great help!!!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Asli is amazing. Extremely knowledgeable and takes the time to explain everything and walk through it all.
The support was amazing and they made the process extremely simple and smooth.
Kody and Catrina were amazing throughout the entire process. very timely with their follows ups and very clear on the information needed.
