I have zero complaints about everyone we worked with at Veterans United. The customer service was excellent and the process was smooth. My only criticism is that it seems that you charge a flat percentage for fees rather than itemizing which would have resulted in us paying way more out of pocket in closing costs. My realtor ended up contacting our loan officer to go to bat for us to pay itemized fees rather than a flat percentage. We would not have been able to afford to buy our house if we’d had to pay the initial estimate of closing costs. I’d hate to think that other veterans are over paying if they don’t know to ask or have someone they can trust to inform them.
Thank you for being so great to work with and your willingness to help through tough situations. I will highly recommend this wonderful team of professionals.Michael Moore
So grateful to Veterans United for all of their help with buying and refinancing our home. Our team was amazing and made the process very smooth and understandable.
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
As first time homeowners, we were a bit nervous and really didn’t know the process of purchasing a home. This team has been incredible and we were able to learn so much from them. They have been supportive, caring, and helpful throughout this whole process. We want to say that we are extremely thankful and know that we really appreciate all that you do. You guys were the best.
When it was recommended that I use Veteran's United, it took about a year before I actually called. I can't believe I waited, even a little bit. Once I called, though, it still took a year, but they were very helpful and precise in guiding me on how to get approved and through the whole buying process.
My first homebuying experience was a traditional local Bank Mortgage. It was stressful even though the loan officer was a friend. I felt pressured, inadequate and uncomfortable. The process took weeks with dozens of changes and multiple trips to the bank. Veteran's United has the homebuying process down to a science. It was simple, smooth and streamlined. I can't imagine a less stressful process. Thank you Veteran's United. I wish there was a word that truly conveyed how pleased I am with VU and their homebuying processes. Whatever that word is, I'm that!
Exceptional team! From start to finish, from pain to triumph! You all were there for the ride. The guidance and timing impeccable. We felt valued, heard, and respected every step of the way. We appreciate all the texts, call and emails answering our exhausted lists of questions. The shared frustrations at the home market in our area. Just letting us vent and refocusing us on the task. I highly recommend Veterans United, as a highly satisfied customer, and truely appreciate all you do for the Veterans community.
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
I thought I was driving them crazy with all the questions I had but I needed to know. And believe me me there were ALOT of questions when buying your first home.
The numbers were very confusing to me..
My team pulled me through it. Thank you Nikki and Angela and Shanellen.
Dene, my loan coordinator was absolutely sensational. While she has many clients, she made you feel like you were the only one that she was working for. She was extremely thorough on every question that I asked her, and her response was remarkable. she was the difference maker in this application process and I am very grateful that I had the opportunity to work with her. Outstanding.
Thank you VU! I truly cannot thank you all enough. This has truly been a very pleasant experience and look forward to working with you again soon.
I could not believe how everything went so smoothly and quickly.
Great team and service.Very professional!
Thanks!
GQ
Veterans United are for the Vets of the US of A. Great job leads to great experiences.
I appreciate all the efforts of the full team. It was a great experience.
Had trouble getting the correct closing cost was told three different numbers delayed my closing by a week and a half caused me to only be able to go home to Iowa to get the house ready to sell for five days ended up costing me money my first payments due August 1 and it’s gonna be hard to make it Thank you for messing everything up
Response from Veterans United
Hi Janelle,
I’m really sorry to hear about the issues you experienced with the closing costs and the delays. It's incredibly frustrating to receive different information and have your plans thrown off like that. I understand how this has caused you significant inconvenience and additional costs.
It sounds like our communication and process didn't meet your expectations, and for that, I sincerely apologize. I want to look into what happened and see how we can help. Could you please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Thank you for bringing this to our attention. We’re here to help and ensure better experiences in the future.
Sincerely,
Claire S., Client Relations Manager
United Veterans are the best.
At first I was a little skeptical about going with a National lender instead of a local one, but I’m glad I did. They treat you like a hometown lender and take the time to get to know you first. The home buying process was easy using their app and all of the employees were very professional and friendly. If you are on the fence while shopping for a lender I can tell you that you can’t go wrong with Veterans United.
