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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,194

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 386,194 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

My first time buying a home. Using Veterans United was the best experience I have ever had. I don't think it could have been better.
Thank you all for helping me get into my first home.

headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Between Danielle and the veterans United team all my needs and questions were covered. I can’t think of a single negative comment. Thank y’all!

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

4.5 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

4 out of 5 Stars
Would Recommend
headshot image of Stacy Pearman

Loan Officer: Stacy Pearman

NMLS# 2407580

5 out of 5 Stars
Would Recommend
Photo submission from Kevin L.

My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!

headshot image of Brian Haines

Loan Officer: Brian Haines

NMLS# 2000964

5 out of 5 Stars
Would Recommend

Would highly recommend Veterans United to any Veteran seeking to use their earned VA Home Loan benefit!

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

4 out of 5 Stars

Again, "it's our standard practice" especially with regard to adding VU as our mortgage service provider before VU has provided any funding seem quite inappropriate.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend
headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
Photo submission from Johnny M.

Thanks for your help, my wife and I love our new home 🏠 🙏🏻🙋‍♂️🏠👍

headshot image of Matt Leitnaker

Loan Officer: Matt Leitnaker

NMLS# 2354229

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

I have had the privilege of collaborating with Ross and his team during the acquisition of my third home. Their exceptional professionalism and dedication, led by Ross McClanahan and his team lead Todd Keicher, have left an indelible impression on me. In the realm of mortgage lending, finding such a standout team is rare, and I am grateful to have had their expertise guide me through the process.Throughout my interactions with them, I have consistently experienced prompt and thorough assistance, leaving no room for uncertainty or unanswered questions. I vividly recall a situation where I anticipated a weekend of unease due to a late inquiry sent just before closing hours. However, Kate, going beyond the call of duty, promptly responded beyond normal business hours to alleviate my concerns. Her proactive approach exemplifies the dedication and commitment to customer satisfaction that defines Veterans United.In sum, my experience with Ross and his team at Veterans United has been nothing short of exemplary. Their unwavering support and professionalism have made this home purchasing journey a truly pleasurable one. I extend my deepest gratitude to each member of the team for their invaluable contributions. I’ll never utilize anyone else for my home purchasing needs!

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

With this team that I had working with me and helping me buying my 1st home, they make things run very smoothly and make me feel at ease and relaxed… I will recommend them to everyone over and over again.. They did an excellent Job. Well done crew.

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend

I am very happy and couldn’t have done it either of them thanks again.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Thank you.

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

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5 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

4.5 out of 5 Stars
Would Recommend

The movers never called me back

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

4.5 out of 5 Stars
Would Recommend

Our process with Veterans United was very smooth. I expected the home buying process to be very stressful and overall it was very easy. Our realtor, Cassandra was our shining star in this process. She made herself available to us at the drop of a hat, always supported our decisions and she answered our questions quickly. I felt like we were treated like more than just a number, or more than just a sell.

headshot image of Mark Reid

Loan Officer: Mark Reid

NMLS# 1619795

5 out of 5 Stars
Would Recommend
Photo submission from Chad R.

Brandi, Zach's assistant did a great job responding to my emails and keeping me informed through out the process of my loan.VU is the best VA lender in the system. Easy process and affordable fees.

headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend

The entire process was basically as painless as it could be.

headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

The only issue I had at all during this entire process was lack of communication from Shelbi. There were many times where myself and my realtor would call her and leave a voicemail and not hear back from her. I’m not saying that she isn’t good at her job and I understand that she has a lot going on, but that would be one area that needs to be improved and growth is important.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

More Reviews

See all 386,194 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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