Everyone on our team was very professional and friendly. Made everything easy to accomplish.
I had a great experience with Eric, Shan, Kimberly and Esther, and I couldn’t be more pleased with the entire process. Having some previous experience in the past, I was looking for a team that would be informative but not pushy—and that’s exactly what I got. From the start, my loan team was a perfect fit. They kept me updated every step of the way and were always available to answer questions without overwhelming me.I really appreciated the convenience of the electronic correspondence and document signing, which made the process so much easier. A highlight for me was the concierge service. When I was struggling to find affordable homeowners insurance, they went above and beyond to assist me. Additionally, they provided a fantastic realtor who turned out to be an absolute dream.What really stood out to me was how I always felt like the team had my back. I never felt like just another file being pushed through the system. At the same time, they respected my need for simplicity and brevity. I didn’t need constant hand-holding, but I appreciated knowing they were getting the job done efficiently without unnecessary check-ins.Eric’s team struck the perfect balance of professionalism, support, and independence. I would highly recommend them to anyone looking for a seamless and stress-free home buying experience.
Veterans United Home Loans is a company that’s cares about its applicants. They treat all Veterans as they would their family members. No question is ever treated as silly and once asked an answer is quickly forthcoming. We are extremely pleased with the service they provide.
Every one we worked with was great
I would highly recommend Veterans United to anyone. From start to finish they were there. Any concerns were answered quickly and professionally. Customer service was the best.
Veterans united has been amazing to me, everyone i have talked to has been nothing but polite and respectful. Thank you for making my hone dreams come tru.
I'm speechless!! Awesome experience!!
Thank you all for the help and the in put. I learned a lot in this journey of buying a house. Remember we are stuck together for the next 30 years.
Great experience! Thanks for the opportunity to purchase my first home!
I want to take this time and thank Charlie and his wonderful team. They made the house buying process not only seamless but fun. I have had nothing but fantastic yet professional interactions with each person on his team. They also sent me an adorable welcome home gift for me and my pup Ranger. Just all around amazing team!
When we started this process we did not have a clue. Veterans United guided us every step of the way. They answered any and every question we had. This program was so helpful. Everyone is so nice and professional. They know a lot about the process and it shows
Corey was great!
Great experience. Everyone assigned to me was very professional and knowledgeable regarding the home purchase process.
I ain't got nothing good to say I don't say nothing it ain't even worth it I'm in the house I had to pay it call trapman
Response from Veterans United
Hi Harvey,
I’m really sorry to hear you feel this way. I know surprises like this at closing can leave a bad taste in your mouth, and that’s not the experience we want for any of our Veterans. If you’re open to it, I’d really like my team to take a closer look at what happened and see if I can help.
Please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but you can drop us a note anytime, and we’ll follow up.
I enjoyed it. Takes me back to basic training - tell you what to do, do it, get results.
I had Kristine and she was never in the office..they told us we needed 1000 for closing. Went to closing and had to cut another check..they didn't tell me it was going to be 1450 to close not just 1000.
Response from Veterans United
Hi Jody,
I’m really sorry to hear about your experience with closing costs and the communication you received. That’s definitely not the smooth and transparent process we aim to provide, and I can only imagine how frustrating it must have been to encounter that surprise at the closing table.
We’d really like to dig into what happened here and see how we can make this better for you. If you have a moment, please reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can take a closer look.
My Client Advocate team is in the office from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
I just want to point out, Veterans United and the team we worked with was extremely helpful, and I will never forget how well we was treated they honestly seemed to care.
I highly recommend, and I promise if we buy another house I will only use them.
10 out of 10
I am really really happy with there customer service the way they treated us it's amazing thank you so much guys I will definitely recommend everyone to get their home from you😀. Thank you so much 😊 super happy with every thing
