This is my first time buying a house and had a good experience. The team helped me through the process and made sure I had everything done and also gave advice that helped me through the process.
VU gave us an amazing home buying experience. It can be daunting and they were always right there when we needed them.
Veterans United and my loan officer, Mystle Schellhorn, worked very diligently to make sure every detail of the loan process was properly taken care of and air tight. I cannot thank them enough for all of their effort.
Everyone was extremely helpful every step of the way. Made the process as easy as it could possibly be.
Another person that we worked with was Amanda. She kept things flowing and made sure that we had all of the documents. Awesome person to work with and in general the whole team made buying a new house a breeze.
Veterans United is fantastic. I began with less than ideal credit and they helped me raise my credit score through the Lighthouse Program. Once we got the pre-approval, we found our new home in less than a week and settled in less than two months. The entire team was professional and very responsive whenever we had questions. I would highly recommend Veterans United to any Veteran looking to purchase a home.
Overall great experience for my first home and will use them again some day!
They were very comfortable and walked me through everything I needed the whole way through. Would not have asked for a better team.
From the very beginning, the team at Veterans United made this process feel less overwhelming. Every step was clearly explained, and we always felt like we had someone to turn to with questions.A special thank you to Stacey, our credit specialist, who gave us hope when we weren’t sure if buying a home was possible for us. Instead of just being told no, we were given a real path forward, and that made all the difference. Another shout out to Jon, our loan officer. He was extremely helpful, patient, and always willing to explain things so we felt confident in our decisions.When we finally moved in, we were surprised with a thoughtful package from the team. It was such a small but meaningful reminder of how much they truly care about the people they work with. We’re beyond grateful for their support and so happy we chose Veterans United for this journey.
Ready to see for yourself?
Experience first-hand why 335,624 homeowners give us a perfect score!
Thank you once more for all your help and for getting things taken care of!
Working with Veterans United while first time home buying was the best choice we could have made. The whole process beginning to end was so easy and informative. We were assigned a realtor who is experienced with VA loans as well as personal loan specialists with Veterans United who really know their stuff. Any questions or concerns we had were promptly addressed. I would highly recommend Veterans United to any Veteran looking to buy a home for the best, stress-free experience.
Shannon Brown was absolutely a pleasant to work with. She always answered my calls and emails promptly. She definitely deserves a shout out.
Cole proved to be a great asset in navigating the process. Asli, left much to be desired. There were multiple instances of misinformation, confusion (on her part) as to how the process should progress, and overall Cole found ways to assist and move things forward while Asli's competency was questionable.
Response from Veterans United
Hey Thomas,
I really appreciate you sharing your experience. It’s great to hear that Cole was such a helpful guide throughout the process, but I’m sorry to hear that other parts of the experience left you frustrated. Clear communication is so important, and it sounds like we could have done a better job making things smoother for you. If you’re open to it, I’d love for you to connect with my team so we can learn more and continue improving. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
