Super easy, made it easy for me to understand everything, when I needed a question answered or had it any second thoughts I didn’t have any long waits or anything, very good resourceful
A very special thank you to Larry and his team! Y'all made the buying of a new home very easy! Veterans United really has figured out the process and streamlined it.
Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.
There were multiple ups and downs through out our loan process. The government shut down did not help. Im not sure if it was the loan team or the underwriting team, but our blood pressure stayed high. Im sure individually they were great, but there were multiple times that someone we needed to speak to was out of office and times where documents had been submitted multiple times and still requested. Also times where agents would only speak to Jacob even though I am a joint buyer.
I recently purchased my home through Veterans United Home Loans, and the experience was outstanding. Their team was professional, knowledgeable, and communicated clearly throughout the entire process. As a veteran, I appreciated how smooth and supportive they made everything, especially with the VA loan process. I always felt like they truly had my best interest in mind. Highly recommend Veterans United to anyone looking to buy a home
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
Overall my experience was beyond exceptional. My home buying team was amazing all around. From my Realtor Dylan and his team, loan officer Aaron, loan coordinator Christy and Dez our concierge. Everything one did an amazing job. Our entire process from finding a home to getting our keys to our new home took a month. Thank you Veterans United and everyone on our team!!
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You guys made the home buying experience SUPER painless Chris and Justin were nothing short of amazing.
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
Wesley and the team were phenomenal throughout the entire process. I was happy to work with them and they couldn’t have made the process any more simple. Great communication and fast responses. Thank y’all!
No, I would not recommend it to anyone. It was extremely stressful, too disorganized, poor communication, not enough information given, and very confusing to go through . I was recovering from a surgery and they made the stress from that even worse. I had a fainting episode and had to go to the hospital again during this period of waiting for everything to go through.
Response from Veterans United
Hi Jeremy,
I’m really sorry to hear how hard this experience was for you, especially while you were recovering from surgery. Going through a home loan is already a lot, and feeling confused or left without the information you needed can add stress you shouldn’t have had to carry. I can understand why this left such a difficult impression.
If you’re open to talking more about what happened, we’d really appreciate the chance to review your experience and see how we can support you better. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing what you went through. I’m here if you’d like to talk.
