My husband, the Veteran, and me had the best experience with our Loan Officer, Jerry Landrey and his Loan Coordinator, Grace Walther!! They were both so professional and gave easy instructions on all forms needed, by giving us a checklist. They were great at answering any questions that we had. The whole process was a joy because these two were fantastic!!! I will definitely refer VU to other veterans!!! And I will recommend Jerry and Grace to them!!! I give them a grade of A++.
The loan team dropped the ball more than once. Communication was poor, I had to constantly chase people down for information and to get them to follow through. Very disappointing our second go around was so bad as our first one was great.
Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.
I honestly thought for sure that I wasn't able to refinance, the team assigned to help me with this whole process literally went above the call of duty to work around all the details to make sure everything was aligned, and aligned it did, Thank you Tom park
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I am 62 years old and my husband is a 78 year-old Vietnam veteran and we can honestly say we have never ever had such outstanding, excellent, personalized, caring, customer service as we have received from Marcus Crossgrove and his outstanding team. For many many months, they worked with us over several offers/houses we didn’t get, and each redo/time they acted like we were their first and best and only customer they ever had! Their communication was great, and they are well oiled machine with teamwork and each time they kept us on track, and we finally found our dream home and just closed on it last week, hallelujah, and our hearts were full of extra thanksgiving this Thanksgiving for Marcus and his team and all their dedication, professionalism, knowledge, and support the entire time. We’ve already recommended Marcus and Veterans United Home Loans twice and will continue to do so and hope to send more business to them in the future, and we definitely will keep them in mind for any of our needs going forward. They also connected us with wonderful homeowners insurance agents, a great security system, they had other great referrals too (all Veterans’ businesses)! Thank you all so much! We’ll be forever grateful for you (and wish we could clone you/keep you for all our business needs). Al and Michelle Diacetis
Heidi and her team never missed a beat. They made the entire process easy.
The whole team was fantastic. Veterans United, specifically Ryan Kawelaske, has a talent for making a stressful process as simple and easy going as possible.There is no one else I’d trust with purchasing a home. 10/10
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
It was good how things fell in place. But our advice to the team is this: The team members need to be a little more in sync with each other. In other words; If one team member is absent, and another team member takes over, they need to make sure that the other team member has everything that they need to continue on with the work. It was was very frustrating for Mrs. Lykes and myself in getting the certain to-do's together again after we had already taken care of it. But other than that, it was great. Every team member was great. And that's real talk. I will be recommending you guys.
Sincerely, Mr. & Mrs. Lykes.
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As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
They work with you the whole way and they explain everything to you and make sure that you understand the whole process the entire time through it!!
