I can’t thank Joseph Sepulveda and his team at Veterans United enough for the exceptional job they did in helping me secure my loan. From start to finish, they guided me through the process with patience, professionalism, and genuine care. Every question I had was answered quickly, and they made what could have been a stressful experience feel smooth and manageable.Because of their hard work and dedication, I am now in my dream home! Joseph and his team went above and beyond to make sure everything was handled the right way, and I felt supported every step of the way. If you are a veteran looking to buy a home, I highly recommend Joseph Sepulveda and the Veterans United team—they truly deliver on their promise.
My Loan Officers were Johnny Mitchell and Amy Zager. They were always so informative and polite, and they were so easy to talk to. I always felt comfortable talking to them, and even more comfortable about the process after we spoke! In my opinion, they are some of the best at what they do.
Everything was great except for the insurance part. I would give it a zero. The VU representative in the first call was abrasive and condescending. He also stated in emails and in the call that he had 5 quotes but would only show me or discuss one company. That is not a choice. That is VU pushing a specific company on me.
In the 2nd call, he initially acted as if he did not know I had selected another carrier. When I told him this, he became rude and aggressive and challenged me on the company and price I was going to pay the other company. First, that was none of his business. Secondly, if it is VU policy to share that with your insurance person, that should be disclosed up front versus attacking me on my choices with what he thought he knew about my choice.
If he were my employee, he would be fired immediately. His behavior negated the entire VU experience.
Veterans United is extremely well run. The process was organized and easy to follow with a portal that helped maintain it all. It was an organized, efficient, well run process for getting everything needed for underwriting while understanding the steps along the way. I would highly recommend Veterans United to others looking to purchase a home.
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Kaimiloa was very helpful along the way. He was clear about any issues or questions I asked him.
The process was very easy and stress-free.
Yes very helpful
Sam and his team are the best
Veterans United Home Loans is without a doubt one of the most professional agencies I have ever dealt with in 40 years. They were extremely knowledgeable, helpful and more than willing to go the extra mile. Their dedication to the client's needs were unbelievable. Constant contact and updates in all forms of communication. I have nothing but respect and admiration for their staff.
Everything went great
Great and fast
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I highly recommend Veterans United to family and friends. My wife and I could not be more thankful with how helpful VU has been for us and our first purchased home. Everyone involved has been extremely reliable.
Veterans United made our first homebuying experience smooth and stress-free. The team was professional, personable, and always available to answer our questions. We’re grateful for their guidance and highly recommend them to other veterans and military families!
great job by Amber Brown and her team.
smooth sailing thru the entire process
Terry Roberts and Bridget McGuire were a pleasure to work with. They made me feel like I was the most important client they have ever worked with. They're outstanding, and I will recommend them to anyone in the market!
moved right along quickly
Every problem or hiccup that came up, was resolved within a timely manner and communication was amazing throughout the process.
The team I had handled all the headache for me giving me time to focus on other aspects of purchasing a property. Bobby also was able to handle any questions I had for him on the spot.
