I spoke to a different mortgage company during my time working with Veterans United just to help get reliable information and they were appalled by how Veterans United was handling things. Got misleading and frankly incorrect information, couldn't get a hold of anyone, and was generally put through the ringer.
Response from Veterans United
Hey Linnea,
I'm really sorry to hear that your experience with us was frustrating. That’s definitely not the kind of service we want to provide, and it’s concerning to hear that you had trouble getting accurate information and getting in touch with the team. Homebuying can be stressful enough without added frustration, and I’d really like to learn more about what happened.
If you’re open to it, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to look into this and see where we dropped the ball.
YOU'RE the GREATEST !!!
We’ve worked with Veterans United twice and we have nothing but praise for the entire team. We’ve been treated like family and as a veteran I highly recommend Veterans United. They will treat you with respect, like part of the family and like you’re the only client they have. Believe me, that’s pretty Special!
Misty Spain and Ross Pierson was excellent with guiding me through the Home Buying, Loan, and Closing process. They was great to work with!
When I decided that it was time to buy my forever home, there was no hesitation at all on whom I should call! Veterans United, who has served me before was at the top of my list. It was a pleasant surprise that after almost 8 years, the loan officer that I had used before was still there offering the same fantastic service. That tells me a lot about an organization. Thank you, Veterans, United and thank you Brian Jahnsen, and the rest of their veterans United team!
Justin was very personable and helpful.
I am so pleased with the service with Veterans United that I referred my third Veteran friend to Jerry Simons and I know he will get the job done. He is a true professional.
Veterans United was a great when we started looking for a home. In a matter of 2 days we had a fully Team that was very helpful during our home buying process. Great Job!!!!
My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!
I can't describe everyone, but I will say that to have the patience, strength and confidence to work with so many people who can be extremely difficult to work with a certain type of person, and a strong love for the work you do. I applaud and truly appreciate you all. Thank so much for caring.
Veterans United Home Loans is first company to contact for home loans. There commercials are actually factual and the application to approval process is the fastest in the the industry.
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Our loan team (Will and Diana) were absolutely fantastic to work with. Correspondence was top notch and the whole process was very smooth and stress free. Even the VU's website was user friendly and was loaded with information that was very valuable.
I enjoyed working with my Veteran's United team. They made the house buying process very smooth and easy.
