Very professional and courteous experience. Lauren and Charlie helped me well in every step of the process.
VU had a very engaged team approach to our lending process and it was as smooth as deal as I have experienced. From beginning to end everyone was helpful, responsive, and transparent. We would definitely recommend you to our friends. Also, the nice little closing gift you sent was both personal and sweet! Thank you for a great experience!
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Highly impressed throughout my entire loan process. The most competitive interest rate that I could find, and probably the best service I could ask for. The team that worked on my loan handled everything in a timely manner, and ensured all issues that arose were handled efficiently and promptly.
Matt was very helpful all the way through the loan process. He seemed to anticipate our questions and was very proactive in addressing them. Pam and I both appreciated his attention to detail very much.
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The whole team made me feel like I was their only client.
Working with Jeremy and Felicia made our experience worth purchasing a new home. They were there for us every step of the way and went above and beyond any expectations.
The entire process was very well handled, no issues was always kept informed of any changes or anything i needed to complete.
Fantastic company to enjoy the process of buying a home with. Sam Yoo and Ryan Bogart are very personable and understand the stress of buying and its process. Day or night, early or late, they were there to answer even the stupidest questions. Very, very happy with Sam and Ryan, and after several attempts (over 14 months) to buy a home with failure, they stuck with me. Finally.....success. Thank you
Being a surviving spouse of a veteran
My experience went very well After Mr Dorian Henderson took over my file of becoming a homeowner !
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It was extremely easy to apply and hardly any work on my end had to be done. I was very stress-free and pleased at how fast emails were responded to and at how easy it was as a first-time home buyer. You hear horror stories from friends and family, and this was way beyond great!
Was very patient and kind in helping me find a home of my own after 10+ yrs.of not having one.
