Very thorough and professional.
Veterans united was exceptional!
Ashley Cook and her team went to the extra mile to help me with my new home and did her best and listened to what I needed to get it done. Thank you Ashley! Job well done.
Veterans United helped me get the loan with ease on the paperwork and to do lists. I wish they would have give me advice about making sure I have an attorney to look over disclosures and made sure the inspector, seller, and Realtor didn't take advantage of me but unfortunately that's how it was and now im stuck with alot of work on a very expensive house. The loan was the easy part so I can't blame Veterans United.
Response from Veterans United
Hi Sonny,
Thank you for sharing your feedback and for noting that the loan process itself went smoothly. I’m sorry to hear that the home’s condition and the experience with other parties left you feeling taken advantage of. That’s especially disheartening when you’ve made such a big investment in a place you expected to enjoy.
While the VA appraisal process is limited to assessing a property’s value at face value, we always recommend a full home inspection and, if needed, consulting an attorney to protect your interests before closing. I know that doesn’t change what you’re facing now, but I’d like to review your file to make sure you have all the information about the steps taken during your purchase.
If you’d like to talk, please reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
This was my first time buying a home. My loan servicing agent was Martin Schneider, from the beginning was kind, intelligent, and dedicating to helping me. The process started when I was stationed in Germany and wrapped up seamlessly with only 4 days before closing when I arrived at my new duty station. The entire time, Martin was available, helpful, and knowledgeable about every question and concern I had. Not only would I recommend Veterans United, I already have to a handful of friends and co-workers. Great job and thank you!
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I Been with Veterans United since 2019 and this is my Second time using Veterans United with my VA Loan on house #2. The Service is always Phenomenal and Sam Yoo and his team is the Best in the Business. I will always use and recommend Veterans United to everyone. 5 Star Rating.
Great job and very responsive from the entire team.
Amazing team!!!!
My family and I are so grateful to the Veterans United team for supporting our dream of owning a home. Thank you Sam and Joel for guiding the way to home ownership so my family can I enjoy our lives, family and friends.
The entire process was such an amazing experience! Michelle, Jessica and company were such a pleasure to work with.
I would recommend solely for the low interest rate . The ease of their “to do” checklist is fine but I had to do tasks generally more than once - once I figured that out I started asking for clarification before doing the task/ wondering what happened to my document or why my explanation wasn’t enough. Then they had to go back through not even realizing I had submitted anything in the first place - so that was aggravating.
Realtor- I used they’re recommendation before for a realtor but this time I cannot say they’re team was a good one. Numerous oversights and in the end they didn’t even show up to my closing- which I thought was rude but maybe they just didn’t want to see me in person due to all the issues and missteps we were having. Either way- poor people and management skills on the realtors part. I almost ended up working with the listing agent more due to trusting him more.
Response from Veterans United
Hi Anna,
Thank you for sharing both the positives and the frustrations from your recent homebuying experience. I’m glad to hear the interest rate worked well for you, but I understand how aggravating it must have been to redo tasks and wonder what happened to documents you’d already submitted. That’s not how we want our process to feel.
I also hear your concerns about the realtor experience and the disappointment of not having them present at closing. While your realtor is a separate professional from Veterans United, we still take your feedback seriously when it comes to our recommendations. I’d like to review your file and talk through what happened so we can learn from your experience.
You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and will respond the next business day if you contact us outside those hours.
My experience was superb.
I can’t express how great Chris B was throughout this entire process. I am so thankful that he was the loan officer who I was connected with.
Awesome at communication. Very quick and responsive. Always on top of it
Just a great overall experience being able to do everything electronically over the phone. I was still able to work and get things done. It didn't take any time at all and they stuck with me to help me purchase my very first home.
Very kind, helpful and efficient. After hearing friends and family complain about the problems they encountered buying a house, I was pretty apprehensive about the process, but Veterans United made it so easy! Answering all questions promptly and all documents as soon as they were available. I am very, very pleased with our results, and am looking forward to moving into our lovely new home in two days.
Yes I would recommend, they were very animate about helping me get my,house, I will forever be appreciative, because when there were times I wanted to give up, they understood my frustrations, but we made it happen. Thank you.
