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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,505

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 439,505 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Very professional and very knowledgeable about all things mortgage related.

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Brad Hoefelman

Loan Officer: Brad Hoefelman

NMLS# 1519842

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

On the ball. Totally professional,.
The whole process is smooth and fast.
Number one.
Gold Stars for the whole team.
Thanks y’all!
God bless.

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend
Photo submission from Jackie A.

They are THE BEST! Helped me from the lighthouse to close!!!! I am a new homeowner! They go above and beyond Justine Farmen helped me. She is wonderful! US Navy Veteran. Thank you for my new home.

headshot image of Justine Farnen

Loan Officer: Justine Farnen

NMLS# 1281956

4.5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend

The whole team was great! Megan, Jared, and Kohlie were always easy to reach by phone, explained everything thoroughly, and were very patient with my questions and concerns.All of the work behind the scene was done quickly and thoroughly! The team worked hard to help show that our home was not in a flood zone and did not need flood insurance.

headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

4.5 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Every one was amazing , professional, and friendly.

headshot image of David Philips

Loan Officer: David Philips

NMLS# 1452335

5 out of 5 Stars
Would Recommend

He was amazing and always available to us. He was always quick to respond to any questions.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Easy to use online system, great tools, explanations and videos on any given topic. Plenty of people to communicate with when you need help. Staff answer texts and phone calls, return voicemails quickly. I had a great experience. Thank you VU!

headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
Photo submission from Tommy B.

My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Would Recommend

Made the whole process easy, every time I had a question it was answered quickly.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend

Buying my first home with my fianc

headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

5 out of 5 Stars
Would Recommend
headshot image of Joshua Stockton

Loan Officer: Joshua Stockton

NMLS# 1737398

5 out of 5 Stars
Would Recommend

The team that helped me was very informative and helped me through the process, despite a few hiccups, it was smooth like butter

headshot image of Kevin Ohlendorf

Loan Officer: Kevin Ohlendorf

NMLS# 2091574

1.5 out of 5 Stars
headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend
Photo submission from Robert C.

From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.

headshot image of Joe Ferling

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

They did a great job answering any questions I had while also communicating with my realtor

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

3 out of 5 Stars
Would Recommend

Look, loan officer was great, underwriter, not so much. Contradicting issues, I know they’re given strict guidelines but at same time I know interpretationsh differ. So telling me it’s needed ain’t quite true. You need proof of income, not necessarily my name on bank accounts, etc. the fact that I had to add my name to accounts that I didn’t want my name on pisses me off to no end.

Response from Veterans United

Hello Robert,

I really appreciate you calling this out, and I’m sorry the underwriting process left you feeling frustrated—especially when it came to the documentation requests and how they were explained. I can understand how being asked to change something as personal as your financial accounts would feel like too much, and it’s frustrating when guidelines feel like they’re being interpreted in ways that don’t quite add up.

It’s great to hear your loan officer was supportive, but I’d really like for my advocate team to take a closer look at what went on with the rest of your experience. If you're open to talking more about it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever it’s convenient for you.

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

More Reviews

See all 439,505 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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