Amanda and her team were fantastic! I have never had a loan experience go so smooth and quick. They were great! Thank you Amanda!
He is an amazing person
The complete process was amazing!!
Ashley Cook and her team went to the extra mile to help me with my new home and did her best and listened to what I needed to get it done. Thank you Ashley! Job well done.
The process was seamless and so convenient from start to finish. They answered all my questions directly and openly.
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I enjoyed my experience with my VU team! I would definitely use them again!
Being a first time homebuyer, the process was very nerve wrecking. Cole and the team helped answer questions even during odd hours which helped a lot.
My family and I are so grateful to the Veterans United team for supporting our dream of owning a home. Thank you Sam and Joel for guiding the way to home ownership so my family can I enjoy our lives, family and friends.
The communication, or lack of, was very frustrating. We weren't made aware that we had to schedule certain things, like our appraisal. Fortunately the sellers were willing to wait but even then, there was no communication from veteran's united. Personally if I had to do it all again, I would find someone locally to handle my VA loan benefits and not go through it again. So to recommend veteran's united to a friend or family member is not something we would do. I have already spead the word to my veteran friends and family members.
Response from Veterans United
Hi Nicholas,
I’m sorry to hear how frustrating your experience was, especially with the lack of communication and not being made aware of steps like scheduling your appraisal. Even though the sellers were willing to wait, I understand that the process still caused unnecessary stress, and that’s not the experience we want for our borrowers.
I know you’ve chosen not to recommend us, but I’d still like the chance to review your loan file and see exactly what happened. If you’re willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and will respond the next business day if you contact us outside those hours.
Confident and knowledgeable team. Team provided assistance to help me through the process in a timely manner.
From start to finish … they were there for the awesome moments and even the grueling ones. Exceptional!! Would recommend every.single.time to every.single.person!
This is the third home I've bought and this was by far the worst experience I have ever had. There was little to no communication and then things needed to be gotten to them last minute. We almost didn't close on time. The underwriter took a vacation mid deal and left us with no contact info for the new loan underwriter. The loan officer was not in any hurry to do anything and was horrible at communicating. No follow up what so ever.
Response from Veterans United
Hi Jared,
I’m truly sorry to hear this was the most difficult of your three homebuying experiences. I understand how frustrating it is to deal with poor communication, last-minute requests, and not knowing who to contact when your underwriter was away. Nearly missing your closing date only adds to that stress, and I know that’s not the process you expected or deserved.
I’d like the chance for my team to review your loan file so we can understand what happened and address your concerns directly. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.
Good morning! I could not feel any MORE GRATEFUL, EXCITED, or VALUED than I do following my experience with Chris Lunn and his team. It first, started with Anna Lower in counseling me in the steps to fix any blemishes credit wise. Having her support and guidance really has changed my financial habits and broken a cycle that I took from my parents. Chris, Cooper, Gabby, Walter and Colby took it from there and really made me feel like they were buying this property with me. It goes beyond professionalism. They always kept in touch and I felt like I was talking to someone that I knew and I felt like I was heard and that they were genuine in dealing with me as a person. Huge marks for your HR staff as well for assembling the staff that Veterans United have. There is no other answer than Veterans United when someone asks me who would I seek out for their home purchase needs. Thank you so much for what this means to me and my family!
Just a great overall experience being able to do everything electronically over the phone. I was still able to work and get things done. It didn't take any time at all and they stuck with me to help me purchase my very first home.
Working with Veterans United as a whole was a great experience. The entire process was seamless and their app and website are extremely user friendly and help with the process of moving through the loan process.
Sam and Nancy were great, thank you!
