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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
449,340 reviews
637 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 449,340 unfiltered reviews

Starting on Page 443 of 14,978. Return to Page 1

5 out of 5 Stars
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

4.5 out of 5 Stars

There were a few glitches along the way but in the end it all worked out and we have a lovely new home to move into.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

3 out of 5 Stars

Nathan Jackson was great I'm not good with a smartphone and he helped me through it when I called him he would call back quickly made me relax when I got frustrated talked me through the whole process I'm very grateful for all he did for me

Response from Veterans United

Hi Steven,
I’m so glad to hear Nathan was able to make the process easier for you. It sounds like he provided the kind of patience and support we always want our borrowers to feel, especially when things get frustrating or overwhelming. Knowing that he helped you feel relaxed and cared for means a lot.

Thanks for sharing your experience and for giving us the chance to be part of your journey. I’ll make sure Nathan sees your kind words.

4.5 out of 5 Stars
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

4.5 out of 5 Stars
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Photo submission from Tommy B.

My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

4.5 out of 5 Stars
headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars

The team was amazing and supported me every step of the way.

headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

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5 out of 5 Stars
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars

Extremely streamlined process. Didn’t have to worry about anything. I was able to begin the home buying process remotely while I was still in training. The app and website make it easy to track and see the process, what has been done and what is remaining. The checklists help see the big picture. The e-signing helps with task completion no matter where I was (as long as there’s an internet connection).

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

Jake and the team did a fantastic job handling everything, and they were so flexible and polite.

headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

3.5 out of 5 Stars
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Photo submission from Robert C.

From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.

headshot image of Joe Ferling

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars

Veterans United was the absolute best from beginning to end. Everything was handled so professionally. I really had a first class experience.

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars

Amazing team. Very supportive and experienced. Ms. Stewart and Ms. Derrick were always one step ahead and too care of every one of my questions and needs. Definitely would come back to them and recomend. They are without doubt the best!

headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars

VU was very quick to help and provide answers to any questions.

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

Ready to see for yourself?

Experience first-hand why 357,138 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

The team I worked with was so helpful and knowledgeable. They were able to answer every questions I had as a nervous first time home buyer. They consistently communicated and answered messages promptly.

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars

Home buying process was straight forward

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars

Everything went smoothly with Veterans United. The whole team is amazing!

headshot image of Nicholas Starkel

Loan Officer : Nicholas Starkel

NMLS# 2662792

5 out of 5 Stars

Great team. Really made the whole process easier. I would recommend any veteran go through veterans united.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

3.5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Photo submission from Jonathon B.

Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!

headshot image of Jason Brown

Loan Officer: Jason Brown

NMLS# 1061432

5 out of 5 Stars
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars

To say that Jared, Tandy, the underwriting team and the rest of Veterans United team exceeded my expectations would be huge understatement. They provided outstanding service and left no stone unturned on process of helping me get the loan approved. I couldn't be more appreciative or grateful for all the work they put I to getting my loan approved.

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

4.5 out of 5 Stars

Everyone was so cheerful and downright nice - not something you always expect or get from lenders. Everyone wanted to help and was so kind. The process was laid out as simply as I've ever seen a home buying process laid out. Veterans United made it easy to buy and what a relief and joy that was.

headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

4 out of 5 Stars
headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

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