Amazing company and group. They made the process so much easier for me and my family. Recommend them for all my vets
Everyone at Veterans United are the best!!! We were in contact with someone every step of the way. Everything from beginning to closing was quick and seamless. We would definitely recommend Veterans United to others. Thanks to everyone who was on our team! The Shelburne's
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
He made buying a house easy
Was very pleased with Veterans United. This was my first home I purchased I felt very comfortable with the process. I particularly enjoyed having a checklist with the email reminders and videos that explained the process. I would highly recommend Veterans United and if any of my friends are looking to buy I’ll recommend them.
had nothing but a great experience with VU and Kelly
Ready to see for yourself?
Experience first-hand why 358,248 homeowners give us a perfect score!
The overall experience was very good. I had Kody Gilbow as my loan officer and he was phenomenal! The other person that I was dealing with a lot was not very knowledgeable when if came to water requirements and tended to take awhile to get back with me unless she happen to answer the phone when I called. We completed everything and got things done as quick as possible.
This was the best experience I could have ever had home buying everybody was extremely helpful I literally felt like I had a team that all worked in conjunction with each other and anyone person could answer any question I had the staff was very knowledgeable and the whole process was a 10 out of 10 would recommend it a hundred times over
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Lance is a great human being. He was terrific and tremendously helpful. He got me such a terrific deal with my home loan. I'm a cynic but Veterans United raised my spirits high. I'm so grateful for what they did for me and helping me have a home.
Austin was great - it after the handoff Brenda was horrible. She would ask a question that couldn’t be answered with one of the answers she was looking for - so instead of listening to my answer she would just ask the same question again. It was continuously happening during the loan application process. She obviously didn’t know what she was doing and could only repeat the question that she felt would satisfy the underwriters. Even after all was accepted and loan was improved she send a list of utility providers which was wrong and caused me once again to waste several hours on an Easter egg hunt!
Response from Veterans United
Hi Jack,
Thank you for sharing your feedback. I’m glad to hear Austin left such a positive impression, but I’m truly sorry the rest of your experience didn’t feel as smooth. Having to repeat yourself and then spend extra time chasing down incorrect information would be frustrating for anyone, and I regret that you were left feeling this way during the process.
We’d be glad to listen and learn more if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Heidi and Zach made the whole experience easy, and even pleasant! They always kept us informed. Great experience all around!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Amazing to work with
It was awesome dealing with Christopher at Veterans United an the complete staff was just wonderful in guiding us through our home buying process, continued assuring us on every step of the process ,
