My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Veterans make buying houses painless
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Veterans United has excellent resource and assist for clients.
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Matt and Lynn were great to work with
Really listened to me, bent over backwards to assist me, outstanding communication, cannot say enough good things about all the people involved with our loan - everyone excelled at their jobs!
Brad always communicated and made himself available.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Our experience with Veterans United was nothing short of phenomenal. We came to them in the middle of a complex negotiation with another lender, and their team didn't just compete—they excelled. The communication was crystal clear, and their loan officer, Collin Cochran, was a true strategist. He helped us navigate a competitive bidding situation that resulted in us securing a fantastic rate and a loan package that was perfectly tailored to our financial goals. Every step of the process, from transferring the VA appraisal to handling last-minute closing adjustments, was managed with incredible professionalism and a genuine commitment to our family's best interests. We went from feeling overwhelmed by the process to feeling empowered and confident. We couldn't be happier and will enthusiastically recommend Veterans United to all our friends and family.
