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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
449,602 reviews
630 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 449,602 unfiltered reviews

Starting on Page 443 of 14,987. Return to Page 1

5 out of 5 Stars
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars

Justin Griffith and the whole team were great to work with!

headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

5 out of 5 Stars
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Photo submission from Tommy B.

My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

The ones that I work with, was great.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

Dear Veterans United Team, There are no words big enough to describe Michelle Westbrook. She isn’t just a lender—she’s a fighter, a believer, and a life-changer. I’ve worked with her as a real estate agent, but when it came time to buy my own first home, I chose Michelle without hesitation. My file was tough, but she never gave up. She believed in me when I didn’t believe in myself, and today I’m sitting in a home I once thought was impossible. Michelle is relentless, passionate, and truly cares about every client. She doesn’t just do loans—she changes lives. Veterans United, please know how blessed you are to have her. Michelle, you’re phenomenal. Thank you for everything.

headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

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5 out of 5 Stars
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars

There are not enough positive words to say. Tony and his team were the best I have ever had the pleasure of working with. They kept me up to date if documents were needed, signatures were required or just checking in to see if there were any questions. I was able to contact him any time that was convenient and even weekends. His team continued to check in and I was assigned a concierge that recommended different services, assisted us with questions and even set up a move package to help get services and cable changed over.
Dealing with Tony and his team was stress free and made our application, underwriting and closing extremely simple. Tony's reputation is that of a superstar. Extremely professional and personal. His recommendations were spot on and his positive words kept us pressing forward. I cannot thank them enough for their seamless work and best teamwork I have had the pleasure of watching. You can't go wrong...

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars

AMAZING! SUPER HELPFUL! VERY NICE !

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars

We had a great experience, they made it so easy to get everything done and close on our home!

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Photo submission from Robert C.

From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.

headshot image of Joe Ferling

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars

Everything went so good always the way thought I was happy all the way

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars

We can genuinely express our satisfaction with Veterans United; the entire experience has been not only pleasant but also remarkably seamless. From the very beginning, we had the privilege of working with Maureen McDermott, who truly stands out with her exceptional knowledge, warmth, and responsiveness. No matter the question, she was always quick to provide us with clear and thoughtful answers.Maureen’s collaborative partnership with Gabe was equally impressive. Their synergy is evident, as Gabe steps in to support whenever Maureen is out of the office, ensuring that we always felt attended to and cared for.As first-time homebuyers interested in understanding the VA loan process, we approached Veterans United seeking guidance. Right from our initial interactions, we felt a strong connection with Maureen, which reassured us during what could be a daunting journey. To our surprise, we found ourselves on the path to purchasing our first home in just two months—all while anticipating the arrival of our baby. It was an unexpected but exhilarating experience that we will cherish forever.

headshot image of Maureen McDermott

Loan Officer: Maureen McDermott

NMLS# 1213854

5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4 out of 5 Stars
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

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5 out of 5 Stars
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars

The process was very smooth and the support was much needed for a first home purchase. Thanks to the team for everything.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Photo submission from Jonathon B.

Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!

headshot image of Jason Brown

Loan Officer: Jason Brown

NMLS# 1061432

5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

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