Working with Nick is always a good experience. When things go awry, as they sometimes do, he steps in and gets the job done every time! I don’t think we would have closed on time without Nick (and team).
Seth, Kindra, Doug, and everyone else at veterans united are amazing. Made my home buying process a breeze and kept me up with what needed to happen
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Great service and worked with us throughout every step of the way explaining everything down to the last detail we asked for. Very knowledgeable and very professional. The app works amazingly as well!
The overall professionalism and dedication was greatly appreciated. There were a few snags along the way but sorted quickly and efficiently.
We have been very apprehensive in the last six years looking for the perfect home at the right price at the right time, everything literally fell into place and we closed within six weeks of initiating the process!
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They make the process much easier for first time homebuyer can say enough about how well everything went in fast
The entire team worked well together to keep us informed and letting us know anything that we needed to do on our end.
I had an excellent experience with Veterans United. As a first-time VA homebuyer, I was nervous about the process, but they made everything easy to understand and guided me every step of the way. The team was incredibly helpful, responsive, and patient, answering all of my questions and making sure I felt confident throughout. I highly recommend them to anyone, especially first-time homebuyers!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
This experience has been amazing. Everyone I’ve worked with from start to finish has been so knowledgeable patient genuine and kind. I am so grateful
If someone is borderline on approval then the appraisal should be held off until approval. People with borderline applications can’t afford to waste money on an appraisal that goes to waste if they’re not approved. During the closing process no one told me what I had to bring. I had to contact the title company to find out they needed a cashiers check. Alex was great. Beth needs to do a better job of acting like she cares. But overall, I know they had to work hard for my approval and they got it.
I would have easily given a 10 but things went a little close to the wire for me at the end.
I would have much preferred that the underwriter request all the info they needed upfront instead of spoon feeding their requests during the entire process right up to 2 days before closing. There were some miss communications concerning closing dates that may have contributed and I am convinced they were on the realtor and closing agents end. Over all I thought Dylan and the entire team performed nearly flawlessly. So yes I would highly recommend..
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Crystaline, Jenny and Megan made this experience alot less stressful. They kept me engaged in the process, but never overwhelmed me with things on the "to do list". When I had questions they were always easy to get a hold of. Always professional, extremely knowledgeable and always very friendly and easy to talk to. When we closed the agent from the title company was surprised at how quickly and efficiently the paperwork went. If I move again I'd want Crystaline an her team.
Process was easy, they took care of everything and gave me regular status updates to keep me in the loop.
Brad and his team, Kathy, Camron, and all the others did an awesome job, really went above and beyond to ensure our closing. True professionals.vr,
Ricky Mathis
I have used veterans united for the purchase of two houses. Excellent hands on service from not only my immediate agents (Austin rapp and Colin Vaughn) but I was assigned a concierge and the underwriter was phenomenal!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
The loan officers were outstanding, the underwriters created unnecessary delays, the concierge did nothing for me
