They make it easy and go out of their way to help you. I won't go anywhere else for home loan needs.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
My home purchasing journey was such a warm and pleasant experience from the pre-qualification phase to the closing phase. The agents from Veterans United Home Loans were very knowledgeable, kind and courteous on every interaction. I am very satisfied with their service and most of all with the overall experience I had with them. My gratitude is overwhelming for their efficient and diligent work. Thank you from the bottom of my heart!
My team was absolutely wonderful and I would recommend them to everyone.
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Process was made simple and easy for buying our first home.
Bobby Moss was honestly the best part of our home buying experience. His patience and presentation were extraordinary. No matter how many questions we had or how repetitive we got Mr Moss remained professional and understanding thru the whole process.
Horrible experience
Response from Veterans United
Hi Michael,
I’m really sorry to hear you walked away feeling like your experience with us was horrible. That’s the opposite of what we want for veterans and their families, and I’d like to better understand what happened.
If you’d be open to sharing more, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d like the chance to listen and learn from your experience.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Sydney and her team were great and made the process so easy
Thank you for making the process so easy and smooth.
Great service and professionalism. Kept me up to date during the whole process from beginning to end. Answered all my questions in a timely manner. Joe's whole team were great.
Our entire team worked cohesively to help us through the purchase process. We truly appreciate the dedication shown by this group.
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Experience first-hand why 354,680 homeowners give us a perfect score!
This team works they work hard, and they care about their customers
. Veterans United is the company that covers all your VA related real estate needs.
Kathy was exceptional , patient and very professional.
We had such a great experience with Veterans United! From start to finish, the team was always available to answer our questions and guide us through the home buying process. Everyone we worked with was so friendly, helpful, and professional. They truly made the whole process smooth and stress-free. We’re so thankful for their support and would highly recommend them to anyone looking to buy a home.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Ryan and his team were wonderful to work with! We look forward to working with them in the future.
4 months total and had to give them the same paperwork over and over. Poor communication, and overall terrible experience.
Response from Veterans United
Hi David,
Spending four months in a process that should feel exciting, only to be asked for the same paperwork again and again while communication felt lacking, sounds incredibly frustrating. I’m sorry that’s the experience you had with us.
That’s not how we want veterans and their families to feel when working with Veterans United. I know you’ve already connected with our advocates, and we remain available if you’d like to continue that conversation. While I can’t undo the stress this caused, I do want to make sure your concerns are heard. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Perfect level of communication!Always had all necessary info at my fingertips and everyone always answered their phones when I called.Great experience.
