My entire team was absolutely amazing! Not even kidding this was easier than buying a car!
During my purchase process, I had the good fortune to work with Brian Nelson and Sarah McGuire. They kept me informed every step of the way and answered all of my questions quickly and correctly. Combined with my real estate agent, I experienced no anxiety or frustration that I have heard so many others speak of from their home-buying experiences. It was a simple and smooth process from start to finish. Every veteran homebuyer owes it to themselves to work with Veterans United. You’re simply the best!
I just want to provide my deepest sense of gratitude to you with a huge thank you for working with me these past few months. You have helped make a lifelong dream of mine come true; owning my own home. Even when I called or texted well after business hours you were always responsive and courteous to my concerns. You made this loan process much smoother and less stressful than I could have imagined.
Would not recommend realtor DHope Realty. Very unhelpful. Heard some stuff from other friends that bought within the last year that received a lot more credits and incentives through other lenders. Would. Not. Recommend.
Response from Veterans United
Hi Justin,
Thanks for taking the time to share your experience. I'm really sorry to hear you didn’t feel supported by the agent you worked with, and that the process left you questioning whether you received the same level of care and value others have shared with different lenders. That’s frustrating—and I can understand how that would leave a bad taste after such a big life moment.
It’s important to us that both the lending and real estate sides of your journey feel connected and transparent. I hate that it didn’t feel that way for you, and I’d really like to take a closer look into what was offered or communicated along the way.
If you're open to chatting more, we'd appreciate the chance to talk through your concerns and make sure your feedback gets where it needs to go. You can reach my advocates at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST.
Fantastic worker
I can’t believe how easy this whole process was. I was hesitant about buying my first home, but as soon as I met Kristen my second real estate agent it was full steam ahead and I found my wonderful home!! I couldn’t have asked for a better team. Thank You to all !!
The team at Veterans United were excellent. They were very quick with communication and very helpful each step of the way toward buying our new home. I highly recommend Veterans United.
Had an awesome team and wouldn't have had it any other way. Way less stressful than anticipated and kept me informed the whole way. Thanks again Andy and Brandon!
The whole process was very smooth and quick.
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I would definitely recommend to my friends or family.
Great people. Every step of the way
I'd just like to thank Daniel and Lauren, our dream team, because they went above and beyond for us to make sure we got into our dream home. Any question I had no matter how crazy it may have been they were always there to answer them. Thank you Daniel Heggarty and Lauren Pusateri from the bottom of my heart for putting me and my family into our home.
Everyone was super friendly and knowledgeable and eager to answer any questions I had about the process. Their patience and support made buying my first home so easy. Can't recommend enough!
