I would have liked to receive a phone call and explanation about the numbers changing and why As they changed. I had to call and ask for explanations.
Everything went perfect start to finish.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Already recommended to my supervisor. So if you see the initials JDS, and he works where I work, you'll know who sent him.
Veterans United was great! Glad for the opportunity to experience their services & meet great people
The process is smooth, seamless and easy to jnclude the electronic process and app. I highly recommend Veterans United if exceptional customer service is your priority.
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Veterans United was great, from the first contact to the end and still they are with me in any support I might need.
Robert and the team made everything so simple while we sold one home and bought a new. They ensured to keep me as updated as possible through the process and were easy to get ahold of if I had any questions or issues. We have found our forever home and we could not be any happier! They even sent a housewarming gift for my family and I! I could not recommend them enough to any veteran looking to buy, sell, etc.!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Andy Strubel and his team was amazing. They had tight time lines and not only met them, they exceeded them. It was an absolute pleasure working with them and I will recommend them by name to anyone looking to purchase a home. They are a credit to themselves and to Veterans United. Thank you Andy and team.
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Jason and his team were easy to work with and easy to get in touch with. They are great to work with. I highly recommend them
Veterans United’s technology made uploading documents easy, but my experience with the loan officer was disappointing. She was not proactive, repeatedly asked for redundant documents, and did not correct key details like my wife’s name until the last moment. On top of that, she was unaware of how Power of Attorney works and only said I could sign on my wife’s behalf on closing day—while it was actually my realtor who correctly advised that a notarized copy was needed. Because of these gaps, my realtor had to step in often, and the closing was delayed. I would recommend Veterans United, but not my loan officer.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
I would 100% recommend Veterans United! It was the easiest, most stress free process for buying a home! I am extremely thankful for the team I had as they took the time to answer any questions and explain everything into detail.
Excellent personnel, they were on top of everything so friendly to work with very supportive. They did a great job explaining the process. I highly recommend them.
