The team from Veterans United were fabulous. Everything went fast and the team was on top of everything during the entire process. This was by far the. Easiest purchase of a home i have ever made. Thank you Amy for all your hard work, you are the greatest.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Ben Choi and the whole team were amazing! Never went long without a response. Very professional, appreciate you guys.
Veterans United was flawless with their process. They guide you step by step and explain how the loan process works from being pre-approved to the closing table.
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From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
As a first time home buyer, Adam and the team at Veteran's United made sure I understood the full cost of ownership of my home. They ensured it was within my budget, and they answered every question I had through the process. If you are a veteran looking to finance your home purchase, I highly recommend working with this company.
Toby and Rachel were extremely helpful and timely in getting us preapproved and eventually closed on our new house! They even sent a very considerate gift after closing as a thank you. We are extremely happy with our experience with Veterans United!
VU was incredibly helpful! They called me to get me connected with a loan team immediately after I requested a quote online and even got me in touch with a realtor.
Phenomenal service!
Justin Menard and his team provided such outstanding assistance during the home buying process. The communication was great!
Austin, Cole, and Kristy are all AMAZING and very helpful with everything!! I absolutely loved working with their team to make my dream of becoming a homeowner come true and I'm very grateful for them!
Not recommended for 1st time home buyers. I was on my own for 95% of the transaction. I would send a text and not get response right away, usually about 8 to 10 hrs later. I never was walked through the process so I googled the majority of my questions.
Response from Veterans United
Hi Katharine,
I’m really sorry to hear that you felt on your own for most of your homebuying journey. Buying a first home can be overwhelming, and it should never feel like you’re left without support or timely communication. Having to search for your own answers instead of feeling guided through the process is not the experience I want for our borrowers, and I regret that we missed the mark for you.
This isn’t the level of service we strive for, and I’d like my team to have the chance to understand more about your experience. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
United Veteran earned their place with this Sailor....Thank You
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Great experience & the app helped keep me up on any outstanding "to-do's".
I cannot say enough good things about Veteran's United. The whole team was fantastic, but I have to specifically shout out Scott Finklang. He worked so hard to make sure that everything we needed was provided and taken care of.
This process took a full year from the time we started the application to our closing date. While we had some early set backs, there were many delays caused by poor, or no, communication from the "team." We were consistently told different numbers and our closing costs went from $3,000 to $15,000. The downpayment was supposed to be 3% and ended at 13% by closing. No one seemed to know what was supposed to happened and in the middle the loan officer changed, causing more delays. Nothing we were told at the start remained the same. If we were not looking at homelessness if the loan wasn't closed on, we would have found a better option. This was the absolute, worst experience we have ever had.
Response from Veterans United
Hi Jenavie,
I’m really sorry to hear how stressful and drawn-out your homebuying process was. Taking a full year, facing shifting costs, and dealing with miscommunication along the way would be frustrating for anyone, and I can only imagine the worry it caused when you were depending on things coming together to avoid a housing gap. That’s not the kind of experience I want for any of our borrowers, and I regret that we fell short for you.
I’d like to better understand what happened here so your concerns are fully heard. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
