Easy to work with and wonderful communication. I love the to-do list and the little videos explaining things as I went through the process. As a first time homebuyer it was super helpful.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
The entire process was fast and efficient from start to finish. Kara and Emmett went above and beyond for us and we will only use Veterans United going forward!
I was pre-approved within hours of starting the application. Everyone was quick to respond to my questions. From start to finish I felt like I was their only customer. Each person I spoke to was very personable and made me feel like I had known them for years. I would highly recommend Veterans United for your home loan needs.
Ready to see for yourself?
Experience first-hand why 356,350 homeowners give us a perfect score!
It’s not often that you will see a mortgage lender cold call you out of the blue to get you better rates, when you’re already their client. Veterans United dropped my rate ober a full point when I didn’t even know it could be done. I appreciate their team and the work they have done to not only take care of my loan, but to also make sure I was informed and taken care of the whole way.
To darn much paperwork.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Casey and Heather are an amazing team!! I would and WILL be recommending Veterans United to any of our military friends. Thanks for making our home dreams come true for the second time! 🥰
Ready to see for yourself?
Experience first-hand why 356,350 homeowners give us a perfect score!
Kapil & Carrie went above & beyond to ensure we were ready for closing. Highly recommend.
As a first-time homebuyer, I expected a smoother and more transparent process than what I experienced. Unfortunately, communication and organization were lacking throughout my loan process.I strongly prefer email communication, but despite multiple requests, I was almost always met with voicemails instead. This made it harder to keep track of important information. I was sent several versions of the same documents to sign, which was confusing. At one point, I was even asked to re-verify my employment just two days before closing—something I wish I had been warned about much earlier in the process.Even more concerning, I personally caught a $10,000 error in my closing costs just five days before closing. When I brought this up, instead of recognizing it as their mistake, the team initially discussed restructuring my loan to include the additional fees. Only later did they realize it was an error on their end. That kind of oversight is unacceptable, especially when clients are paying fees for document preparation.As a first-time buyer, it would have made a huge difference to have a clear timeline of what documents to expect, when to expect them, and even guidance on things like taking time off work for closing.On a positive note, every interaction I had with staff was friendly and courteous. However, the lack of consistent communication and upfront explanation made what should have been an exciting milestone into a stressful and confusing experience. Veterans United could greatly improve by focusing on clear, timely communication—especially for those navigating the home-buying process for the first time.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Securing my first mortgage loan with Veterans United was a notably positive experience. The process was smooth and supportive throughout each stage. The team demonstrated exceptional professionalism, guiding me patiently and answering all of my questions with clarity. Their dedication to making the experience as straightforward as possible helped alleviate much of the stress typically associated with buying a home. I felt well-informed and confident in my decisions, thanks to their thorough explanations and consistent communication. Overall, Veterans United made my first home buying process not only manageable but genuinely rewarding.
I was impressed with the step-by-step support throughout the process, as well as the ease of reviewing documents and signing in to the MyVeterans United Portal. Communication is essential, especially for a first-time home buyer like myself.
The whole process was smooth and timely.
