This is my second home buying experience with VU and both have been amazing. The team made the process simple and straightforward. Thanks to Daniel and Adam’s help, we were able to from preapproval to closing in less than 30 days.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Kyle and Gray were great. They were very responsive to questions, extremely professional, and a delight to work with. What I didn't like, but what also made my expereicne less than favorable, was an $8,000 add-on to my closing cost, because of a tax bill that popped up from no where. I understood someone neglected to share it with Kyle and Gray earlier in the process. If it were not for that major disappointment, I would rank the experience a "10."
Always there for me even on thier vacations and days off. Thank you to Derek and the whole team.
Ready to see for yourself?
Experience first-hand why 354,044 homeowners give us a perfect score!
The staff was very professional and communicated when there were any hang ups. They made sure we were in the know the entire time.
Overall the process was smooth. It was difficult being a service member overseas trying to coordinate everything. Working the homeowners insurance was confusing and seemed like we were only being offered very expensive quotes. USAA insurance was much cheaper for the same coverage. Coordinating the closing documents with the title company was also confusing and not a lot of communication, leaving unsure what we were supposed to do the day of closing. I know this was just part of the difficulties being overseas, but earlier communication would’ve helped.
Our home buying experience has been outstanding and Veterans United Home loans played a huge part in this!
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Well organized tracking system
Veterans United has made home purchasing a breeze.
Ready to see for yourself?
Experience first-hand why 354,044 homeowners give us a perfect score!
I would like to thank the whole team for doing a outstanding job
The entire team did an outstanding job of communicating with me every step of the way. The app made things easy as well.
Thanks to all you emernt above and beyond
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Great experience!! My loan team was amazing and kept things running smoothly the entire time! Will absolutely recommend Veteran's United to anyone buying a home!!
Excellent service, website is easy to work with. So happy I found this company
