Very smooth. They keep you in the know about every thing going on
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
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Very helpful. The team work together to process our loan through.
Having so many different people to work with was rather confusing to work through.
I would definitely recommend Veterans United to any of my fellow veteran friends. In fact, I already have mentioned VU to a friend because I am overly satisfied with the entire experience.
The whole team was great and I have already recommend them to a veteran friend of mine.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
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Fantastic organization. I don't have many hours available during the day to deal with administrative tasks. Veterans United really stepped up and drove the whole process.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Shane and his team along with Abby were absolutely excellent I couldn’t have asked for better!
Nothing went right. I felt that I was an employee . Always a crisis
Long list of to dos .
Most items could of been done without
My panic requests. I have had previous VA loans but never a hassle like this. I swear they did not want this loan to go through
Response from Veterans United
Hi Rodney,
I’m really sorry to hear that your loan process felt this way. From what you shared, it sounds overwhelming and frustrating, especially compared to your past VA loan experiences. That’s not the kind of journey we want for our borrowers, and I hate that it left you feeling like your loan didn’t matter.
My advocates would like the chance to talk with you directly and hear more about what happened. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we typically respond the next business day.
