The entire loan team did an absolutely amazing job!
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Great people to work with
Excellent experience! Easy to work with and they were quick with the process. Definitely a company that put your needs as priority.
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Very friendly and professional. Made the experience very pleasant, by saving time, effort and money.
Nick Shuster is the absolute best. This is the second house we have bought utilizing Veterans United. The house buying process was made so smooth with this.
Everything was very easy with the Veterans United team working diligently assisting me through the whole process. I highly appreciate and recommend the services.
Buying my home through Veterans United was such a seamless and amazing process that I could not have asked for more. The app is so helpful in checking things off my "To-Do" list, and I was put in touch with a great team that made the home-buying process swift and efficient.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Kelly did great and her team as well!
THANK YOU MATT!!!
The agents were very helpful and kept me informed during the entire process. I felt like they wanted me to succeed as much as I did. Everything went very smoothly! They were always quick to respond in any manner available. I will always reccomend Veterans United, they are the company that has your back and best interests in mind.
Paul Griese and Melissa were great to deal with!
Kedric Busch was superb throughout the process. His excellence was noticed by our attorney and our realtor, as always on the top of the game.
Great experience. Worst thing was the scam mail and calls pretending to be veterans United. Made it very difficult to trust who I’m talking to.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Jon and the team of Dylan Gabby Leslie and Jason helped to make my home ownership goals realized. They worked like a well oiled race crew and I won the yard of bricks. Veterans United helped with motivation to fix my credit and cheered with finding and closing the deal.. Way to go team!
Thanks to Matthew Gandlmayr and Landon Bellamy!!! Owning our 1st home is truly a life changing experience. Your entire Veterans United team went above and beyond helping Remond and I during the entire home buying process, setting up our utilities and moving. We are so happy we selected Veterans United to assist us during this home buying process.
Overall the experience was good and veterans united was very responsive. We are in our new home on time and everything worked out. The online portal is an awesome feature. We would probably use VU again.There are some things that can be improved -We qualified for a military grant in our state. But about halfway through the process was being told by veterans united we couldn't use it due to our locked in interest rate. I ended up reaching out to the state myself and pushing and questioning veterans united - turns out I was correct and we were able to use it. I'm not sure where the disconnect was.We had an appraisal that was passed and clean only for it to be revised by the underwriters after realtors had already been told it was clear. Our loan office pushed back for us - but wasn't getting a response from the underwriter. I asked to request a waiver from the VA but was told no no- we will hear back from the underwriter. A week later no word- and turns out the underwriter was on vacation??! Two weeks later we submitted the waiver and was approved the same day. Seems all that delay and stress could have been avoided.We used a VU realtor because we were told we received a small credit. Turns out that isn't allowed in our state- we should have been told that up front- veterans united did not have accurate information.
Anne, Cara, and Sarah couldn’t be recommended enough. My family and I ran through many bumps in the road throughout this purchase from changes with my job, credit issues, and appraisals. No matter what was thrown at us, they had so much patience and never gave up on us. Because of them, we were able to close on our home and start a new beginning. Thank you so much
