, Mike was always available for my questions and responded in a timely manner to my emails and texts
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Veteran's United helped me in every step of the way, to helping build my credit, pre-approval, to closing. I cannot be more grateful than I am feeling right now, so thank you!!
Highly recommend! Unbelievable how smooth and quickly everything was accomplished with unbeatable customer service.
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too be honest it was difficult with changing loan officers and tgen both my loan officer and my loan coordinatorbwent on vacay in thr same critical week, jist lack of communication overall was very poor
Response from Veterans United
Hi Nicole,
I’m sorry to hear how difficult your experience was with the changes to your loan team and the timing of their absences during such an important week. I understand how that, combined with poor communication, would make the process far more stressful than it should have been. That’s not the experience we want for our borrowers.
I’d like the opportunity to review your file so we can better understand what happened and address your concerns. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll respond the next business day if you contact us outside those hours.
Excellent easy and pretty quick
We appreciate the ability to buy a house without the stress of worrying about a down payment and mortgage insurance. Our loan officer and everyone we coordinated with was always friendly and helpful. Having access to the app made things super smooth and efficient too!
Veterans United made my process of me purchasing my first home easy, and low stress, for that I am grateful.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
They made the process so easy.
Incredible experience from start to finish. Took me a while to find a home and even moved into a condo during the search, pausing my search for a while. The VU team stayed patient with me, and stayed in contact. Chace was great and always responsive. Once the home was identified, the VU team executed extremely well to meet the sellers 30 day close demand. Couldn’t be happier with the entire process and of course the end result. Would certainly recommend them to anyone seeking a new home purchase.
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Experience first-hand why 353,595 homeowners give us a perfect score!
When so many would not finance with me, one started to, Veterans United came in with a better interest rate, lowered my closing costs, and got me into a house!
It Went very well
Great Team! Veterans United was everything and more to me. Extremely nice and supportive!
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
Our Veterans United team was very friendly and professional, and our experience in home-buying (our 2nd time!) was seamless! Thanks Dan, Lucas and Monica!
Very professional and knowledgeable everyone Nicholas Staudenmeyer and staff. Very helpful throughout the whole process.
