Overall, a great experience working with the entire team throughout the home buying process.
The marketing and sales push when you start inquiring about the loan can be overwhelming. Remember they are a company who is trying to provide a service/product, just like everyone else. They know you will be looking at companies and will provide you everything they can, to demonstrate their ability to meet or exceed your needs.
The Veterans United team was amazing to work with. Everything went smooth. I had a lot of confidence they would help me through the process. I now have a home and VU made it possible. Thank you, my team was amazing to work with!
I didn't think I would be able to say I'm a home owner by the grace of God and veterans United, they walk a old veteran to home ownership, thanks for everything u guys are great 😃
Veteran’s United offers comprehensive services to veterans for both buying and selling. They’ve always made it an easy process to accomplish my needs. I’m very pleased with their services.
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The site and instructions were very clear and helpful throughout the whole process.
The service was excellent
They always kept me informed of what was going on throughout the whole process and even if I didn't really something they would always tell me to get something ready just in case it might have been needed later on. Well prepared.
I rate a 5 because my original Loan Officer was very unprofessional and once I reached out and had them reported. Josh the other Loan Officer took over and helped resolve the issue and help close. Josh had been a huge help throughout the process. Very informative, professional, and HONEST. My loan experience was not fantastic. My loan was delayed multiple months due to the negligence of the first Loan Officer. Resulting in reinspections and more money spent than needed. I was in a position where I was uncertain if the loan would close.
Response from Veterans United
Hi Ethan,
Thank you for taking the time to share your experience and for the 5-star rating, even after the difficulties you faced early on. I’m really sorry to hear how stressful the start of your loan process was and that it led to delays and added costs — that’s never the experience we want for our borrowers.
I’m glad to hear that Josh was able to step in, help get things back on track, and provide the kind of honest, professional support you deserved from the start. I’ll make sure your feedback is shared with our leadership team so we can continue improving how we support Veterans and their families throughout the process.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Best experience I’ve had buying a home.
Philip , made my home buying journey very straightforward… without the stress..very professional..thanks again..
I want to give a big shout out to Veterans United and say thank you! You made our family dream come true and made it a reality. In May we started the buying process with a local lender and a few weeks into the process I found out that he was not very familiar with the Va loan process. So I decided to go with Veterans United and boy I'm glad I did. We started the process on June 16th and we closed on July 14th. I had a few obstacles to overcome and the other lender I started with made it look like a very long process but Veterans United took my concerns, listen to me and made the process go smooth. I was a first time home buyer and I had no idea what to expect but Veterans United helped make the America dream come true and now I'm a proud homeowner and boy that sure has a nice ring to it. :) Jon, Ashton and the entire team was wonderful throughout the entire process and again words can't express my thanks and I close this post out by saying keep up the great work. Thank you from the Watts Family.
Very fast, helpful and thorough.
