Hannah was great! She communicated well. Explained and gave clarity when needed. Kind and understanding.
Charlie and his team was exceptional! I would recommend to anybody! Very professional and detailed!
The team was very attentive and friendly. Was able to close on the house while overseas without much difficulty.
Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
Tim and the team were amazing. Always checking in and providing updates. Made the process so smooth and easy.
This was my second time buying a home with Veterans United, and I don't know how I would do without them. They made the process more streamline each time. I love Veterans United!
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Trustworthy, knowledgeable and wanted the closing done yesterday. Would highly recommend!
Jake Albers was absolutely amazing throughout the entire process. He was dedicated, responsive, and made everything as smooth as possible from start to finish. I truly appreciate all the effort he put in and would highly recommend him to anyone. 10/10 experience.
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
great service by Solibel, cystal, and bob with the whole process.
I have to say, the team of people that helped us were amazing! From my first contact with Mary then to the rest of the team Tyler, Drew, Melissa, Nicole and Kaitlyn I felt so supported. Then when we got the house of our dreams, the communication was amazing. Emails and phone calls to keep us on track to our target closing day was greatly appreciated. Veterans United also gave us recommendations on services that we needed, names of the utility companies in the area we are moving to and basically felt like they were walking beside us so we felt supported. If you are a current military family or veteran I highly recommend them for your next mortgage. A group of knowledgeable, caring team players that want to get you into the home of your dreams.
In the beginning it was nice. But then we had a whole “team” jumping in and out communicating different things and it seemed like they were not communicating amongst themselves well. We got handed off to a new agent towards the end of our home buying and I ended up reaching out to her on multiple occasions to answer her questions which she would then reiterate in an email or a text whether that be a day or two later like we never talked or immediately after our phone call. After her we got handed back to our first agent who changed our closing estimate the day before closing which resulted in me driving over an hour away to our bank and then an hour back whilst trying to make it before the law office closed. Which I now know that they had to sign off on that amount well prior to the closing date and just neglected to properly inform me.
Response from Veterans United
Hi Madison,
Thank you for sharing this. I’m glad things started off on a positive note, but I’m really sorry for how frustrating the rest of the experience became. Being passed between multiple team members and receiving inconsistent communication can make the process feel disorganized and stressful.
I can understand how frustrating it must have been to repeat information and then see it not reflected or followed through. On top of that, having your closing estimate change the day before closing and needing to make a last-minute trip like that is a significant inconvenience. You should have had clear, timely information well before that point.
This isn’t the level of coordination or communication you should expect, and I appreciate you bringing it to our attention. I’d really like the opportunity to look into what happened and better understand your experience.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
You guys were fantastic. Thank you!
Brian Bradley was our Champion leader but we also want to say a Special thank you to Zach Brown & Jeremy Salas! What an Awesome Team! I pray God continues to use you guys to make another Veteran's family's dream come true! God Bless You All. Beauford & Wanda Franks
Great job and communications, very easy step by step process and overall amazing job with the whole process, thank you
From start to finish my whole team was very helpful. They made my home buying experience very easy. Wouldn’t change anything about the entire process.
We are very pleased with the service that was provided for us to purchase our new home. We will definitely refer for future business
