The process was just too drawn out, took much longer than I expected.
Things went great. Our questions were answered in a timely manner.My only suggestion would be that everyone that's working with a portion of the loan should show up on the "My Team" page. We had several people call that weren't, so it made us initially question if they were actually legitimate or if they were people who had somehow gained access to our information.
No matter what question or problem i had they took care of it and made the process easy
My team at Veterans United really helped me understand what needed to be done and made sure that all of my questions were answered. Thank you Veterans United!
Mike and his team took the time to always respond quickly to any questions we had and was always willing to give us advice that could help us throughout the home loan process.
Maggie the Loan Officer was very nice and friendly!!!! You helped us a lot through the process of purchasing a home! Thank you Maggie
The most caring one on one team of people that I would call friends. Each step taken to complete my purchase was very thorough. Not once but a couple of times during my experience to purchase was a 100 percent joint effort. Thank you so much.
You kept an individual on our team that I did not want. She was a horrible communicator and her presence added stress to our experience. Kathy Moning is a determent to your company.
Response from Veterans United
Hi Michael,
I’m really sorry to hear that part of your experience with us was made more stressful because of a team member you weren’t comfortable working with. That shouldn’t have happened. If you shared those concerns during the process, we should’ve taken them seriously and done more to adjust our approach. Buying a home is stressful enough without having to navigate communication issues on top of everything else.
I want you to know your feedback is being taken seriously and will be shared internally. No one should feel unheard or unsupported during such an important time in their life, and I’m sorry that’s how things felt on your end.
If you’d be open to discussing your experience further, I’d really appreciate my team having the chance to learn more. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
We had a good experience with VU. They were always there to answer our questions and concerns.
The whole team was on the same page. They reached out to follow-up, to give me reminders, and care for the things that I would need for a new home and new area.
All members on the team both at VU and my realtor did amazing and made the process extremely smooth. Great job and thank you!
Don Smith and Rachel King did amazing with the process. They were honest and always kept me updated in the process.
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The team I worked with was amazing. They walked me through the whole process, answered all of my questions, and were very friendly. I would recommend them to anyone trying to buy a home.
The entire loan process was all online and very convenient for me. I managed to still work my full time hours plus overtime without worrying about having to meet someone in person to sign documents. The process was extremely easy and all the documents were accessible. Adam was helpful in sharing rates with me and options available to buy down.
I cannot say enough great things about Kody Gilbow and his outstanding team at Veterans United. They went above and beyond—not once, but twice—in the same year to help me successfully secure two separate mortgages. The level of professionalism, dedication, and personal care they showed throughout both processes was exceptional.
Kody and his team were incredibly responsive, thorough, and knowledgeable. Every step of the way, they kept me informed, made sure I understood the process, and worked tirelessly to make each experience as smooth and stress-free as possible. They handled everything with precision and integrity, which gave me full confidence and peace of mind in making such important financial decisions.I truly felt like more than just a client—I felt supported and valued. Their attention to detail and genuine commitment to helping veterans is evident in everything they do. If you're looking for a team that delivers results with heart and excellence, I highly recommend Kody Gilbow and Veterans United.Thank you again for helping me make homeownership a reality—twice in one year!
I am so glad I decided to go with Veterans United because I really don't think I would have had the same level of dedication and professionalism I had with you and your team. I truly want to thank you for everything you did for my wife and I during our home-buying process. I can tell you it was a bit stressful, but you were always there for us. Whether it was me calling you at night or on the weekends just to clarify things, you were always there! I cannot express to you how much that meant to me and how it eased my mind. Thanks to you, you gave us the opportunity to not only buy our dream house, but to be able to have my family grow and create memories in our new home.
Everything went great, fast and easy
My whole team assigned to me was very helpful and always answered my calls when I had questions or concerns I really appreciate how fluid and easy the process was made with my team and I will always be grateful for them thank you all very much
Amazing
