It was a really easy process with a team of people helping you every step of the way. We got from pre-approval to closing in just a month and 2 days.
The VA loan underwriting process is complicated. And you could not ask for better guides through that process than the folks at Veterans United. They kept me informed at every step. They made sure I provided all the information as required. I was pleasantly surprised at the document submission automation at VU which saved me time and cut down on my need to provide what has seemed, in the past, endless copies of bank statements and the like. Very nice. I also liked having a team of 3 folks supporting me from beginning to funding. I highly recommend Veterans United.
Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.
Absolutely no question about it, Ross and his team were extremely helpful from beginning to end. The whole loan process was very easy and simple. They did very good, with explaining the process and what was needed.
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very, very thorough and efficient
They have a lot of workers to help you out in any angles
Everyone involved has been very accommodating and supportive throughout all phases. I have enjoyed working with the VU team.
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
Amazing people who are great at their job. would recommend and work with again in the future.
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Be more flexible with the hours. It was difficult at times to get ahold of the team when having questions, although the time differential is understandable.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
This company and the people are unbelievable! In today’s social structure where customer service is “taboo” or nonexistent these people go above and beyond. A truly great experience!
We closed in 18 days! Billy and Julie were on top of everything and communicated with us throughout the entire process!
