Tim and my Veteran’s United team were OUTSTANDING from beginning to end. Matter-of-fact, this was my second time working with them. I would recommend Tim and his outstanding team to anyone. Give them all a raise! Thank you all for making this home buying experience possible and oh so easy. Job well done! SFC (R) Brady A. Stewart.
I can say a loud, I am happy I made Veterans United my choice to purchase my home. I was treated like royalty every step of the process. I would recommend this program to all who take advantage of what they have to offer. Thank you.
Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.
I might recommend veterans united if I knew more. I have purchased several homes in my lifetime, but I have never, ever been drug through the ringer proving anything and everything about my life, my service, my finances, and producing documents to prove everything. I might have achieved a bit of a lower interest rate on my loan, but I had to pay $129.00 to dig up documents from the V.A. to produce proof of my service. I am 75 years old with an excellent credit rating, but I felt like I was a second rate citizen with serious problems in my past. I am told all these requirements were due to the V.A. If so, I feel sorry for our veterans who have to travel the same path. I will never attempt another V.A. Loan, and I would not recommend it to any one else. If Veterans United were not at fault, then I can give them a thumbs up for their efforts. Anyway, I feel abused by the process.
Response from Veterans United
Hi Gary,
Thank you for your service and for sharing your experience so openly. I’m truly sorry to hear how discouraging the process felt for you. Having to track down so many documents and feeling like you were being questioned at every turn would be exhausting for anyone, and I regret that it left you feeling disrespected instead of supported.
Even though some requirements do come from the VA itself, I know that doesn’t lessen the frustration of going through it all. Veterans deserve to feel valued and respected throughout the homebuying journey, and I’m sorry that wasn’t the case here.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
I had a team that helped me through every part of home purchasing. They kept me on top of things & were very pleasant.all in all a great experience!
Smooth process-! Recommend highly! Thank you for the opportunity of owning a home!
Everyone on the team were knowledgeable and efficient. I was always treated with care and received quick responses to questions. Thank you
Tim and his team at veterans united were extremely professional and always responded to any questions and concerns I had for them during our home loan process.
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
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They were very quick and fast, as well as efficient. Levi, Matt, and Kimberly were wonderful to work with! I would get frequent updates on where I’m at with the loan and what is needed to proceed. They really made the process so smooth and less stressful. Will definitely be buying another house with them when I need it.
Service was exceptional, every question was answered quickly.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
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