Loved working with Vince and team. It took us to the very last minute but we did it!!!!
I was failed by a previous lender that allowed my application to expire by a company that claimed to support veterans. My experience did not support that claim. Their incompetence set me back over a month in what is already an extremely stressful situation.Rather than give them another opportunity to let me down, I turned to Veterans United; a company I had previous positive experience with.Ultimately, my loan officer (Jeffrey Ferguson) secured a lower interest rate than the previous lender and we closed in a matter of weeks. I never had to wait for information and my team was always available to me.I could not be more impressed with my refi experience with Veterans United.
Thanks for all of your help. You all gave me a place to stay and real happiness.
The team was phenomenal, completely professional on top of the ball went above and beyond the call of duty to make sure me and my son were provided with our first home in a timely manner
This whole process was very easy. The “to do”s and helpful videos took away the stress and uncertainty of buying a new home.
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Everything was clear and straightforward! The “To Do List” on the app was great!
Easy and through step by step instructions.
From the start to the finish line of get my new home was so simple and easy with Bryan and Annie and their team. Highly recommend them 100%. Thanks again for everything. M. WILEY
Nick & Eric were great to work with they made everything go very smoothly! They were always available for me and able to answer all my questions and take care of all my needs in an outstanding fashion.
Easy they were very helpful, friendly and knowledgeable
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Experience first-hand why 361,814 homeowners give us a perfect score!
Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
My wife and I would like to thank the entire team at Veterans United for making our first time home buying experience a pleasure! We were beyond satisfied with the honest and valuable customer service we received during the entire process. Our home is everything we dreamed of and more. Thank you, from the bottom of our hearts for helping us buy our first and forever home! We are so grateful and couldn't have asked for a better team!
They have been fabulous! They helped us step by step through the whole process. Great team!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
