Everyone there were very professional, on time with questions, was never a problem with anything you needed. Everyone there fantastic, great, if I had i would call you again.Thanks
Veterans United is outstanding. I can’t recommend them enough.
Mike and his team took the time to always respond quickly to any questions we had and was always willing to give us advice that could help us throughout the home loan process.
The entire team was super amazing to work with! Huge shoutout to Caytlin, Josh and Kris. They were always on top of everything and always kept us in the loop. Would definitely recommend them to and friends and family!
Overall solid. Had a better time with the buying agent vs the selling agent but .500 isn’t bad.
I wanted someone else for my loan coordinator, but I was forced to use her even at the end when I asked 3 times for someone else.I found nothing was explained, I was forced to repeat actions over and over. It reached the point that I almost walked away from signing for the house. If I hadn't needed a house ASAP I would have walked away when I found out she was still on my case when I was signing papers
Response from Veterans United
Hi Frank,
I’m really sorry to hear about your experience. Feeling like your requests for a different coordinator weren’t listened to, while also having to repeat steps without clear explanations, sounds incredibly frustrating. I can understand how that would leave you feeling worn down to the point of almost walking away, and I hate that this was the experience you had with us.
That’s not the kind of support we want for veterans and their families during such an important process. I’d like to make sure your concerns are fully heard. If you’d be open to sharing more, please reach out to my team of advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Outstanding 😊
This is my second time using Veterans United and I’ve had nothing but positive experiences
Torri was awesome!
Andrew, Emily, and Walter made this entire process as smooth a mission as I have ever been apart of. Thank you VU Team for all the hard work and thoughtfulness.
Easy process...of course lots of paperwork, but they guided me the whole way and just made it easy absolute friendly staff and very knowledgeable.
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The process for buying a home was not as grueling as I thought it would be, and I believe a lot of it had to do with the Veterans United team.
I’ve always heard horror stories of the housing buying process but Shawn and Zach made the process seem less and fast. Best service I could have asked for.
Though it was long and arduous Johnny and Katlyn were a blessing.
I am so glad I decided to go with Veterans United because I really don't think I would have had the same level of dedication and professionalism I had with you and your team. I truly want to thank you for everything you did for my wife and I during our home-buying process. I can tell you it was a bit stressful, but you were always there for us. Whether it was me calling you at night or on the weekends just to clarify things, you were always there! I cannot express to you how much that meant to me and how it eased my mind. Thanks to you, you gave us the opportunity to not only buy our dream house, but to be able to have my family grow and create memories in our new home.
The online site and the app made everything so easy
And so would my realtor!
Very straight forward and simple home buying process for a first time home buyer. They made the process easy for us to understand and communicated every step of the way. They even sent us a gift basket including toys/treats for our pup that we only mentioned once! Between their easy process and Nico's attention to detail, we couldn't have asked for a better experience from this team!
