Sean Shackelford was top notch to work with and guide to a new home, loan and closing.
kudos Sean and team!
Overall the process was seamless, however at the end of the process my loan officer went on leave and you can tell a proper transfer to his superior didn’t happen which caused confusion during closing.
Mike and his team took the time to always respond quickly to any questions we had and was always willing to give us advice that could help us throughout the home loan process.
We had a few bumps in the process, none of which were the fault of Veterans United, but they led us through the process admirably.
VA Home loans is 100% the best i would and do recommend them to any and everyone.
Thanks
Charles A.Miller
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Zach is awesome him and his team got me approved with a little couple of hiccups but it happened. I am a new homeowner for the first time. Thanks again Zach..
Always a GREAT experience with Doug Lippmann!!
Awesome team i would recommend united Veterans to anyone looking for a home. The process was easy and they took the time to communicate with us anytime we had questions or concerns. John, kyle, Candice and Vernon get a 10 out of 10😊😊👊👍👍
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The team was quick and communicative about the loan process. I did have one hiccup with Veterans United Homeowners Insurance Department. First they ghosted me for about a 1 1/2 weeks and it was slowing up the loan process. After multiple unreturned emails, texts, calls, etc....then they did the bait and switch with the total. Although, I ended up using another homeowners insurance, the home loan department was excellent.
The online process went ok for the most part. App was troublesome at times due to operating system updates. Navigating of it was fine and intuitive however direct feedback from inputs would have been appreciated. Clarification of items requested was the most challenging due to terminology and expected responses.
Only other concern was lateness of requests within the process.
Matt Reehl and Michelle Zeller were wonderful to work with. I would recommend their team to anyone purchasing a home.
I am so glad I decided to go with Veterans United because I really don't think I would have had the same level of dedication and professionalism I had with you and your team. I truly want to thank you for everything you did for my wife and I during our home-buying process. I can tell you it was a bit stressful, but you were always there for us. Whether it was me calling you at night or on the weekends just to clarify things, you were always there! I cannot express to you how much that meant to me and how it eased my mind. Thanks to you, you gave us the opportunity to not only buy our dream house, but to be able to have my family grow and create memories in our new home.
VU was quick, concise, & crystal clear throughout the loan process.
Matt, absolutely wonderful! He made things incredibly easy. The whole team was phenomenal. Give that guy a raise!
