Justin Griffith and his whole team made this experience amazing and super non stressful. The most helpful crew. We felt like friends more than clients or customers.
Very open, clear, and timely communications. At all times, felt I was in very capable hands and helped make the process go as smooth as possible.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Extremely helpful!! My loan officer and associates were always right to provide guidance and suggestions.
Sam Yoo and and Landon were absolutely amazing! My realtor actually said he Sam actually helped him out a LOT. I’d absolutely recommend this team
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The process was painless and not much stressful.
Our experience with Aaron and Veterans United home loans was so easy I could hardly believe it. He was always available or very quick to get back to me. Correspondence was quick and efficient with the whole team. He was level headed and didn't try to get me to buy the farm when I could only afford a barn. I'm thankful for the pleasure and ease of working with Veterans United.
08/29/2025 at 10:00 AM the title agency called me and stated the loan had closed and funds had been dispersed. At around 4:00 PM I received a text from my realtor who had been paid stating the loan had nots been funded. We had already moved in the house by that time. I call VA Home Loans and Dika said the loan had not been funded. This all took place over Labor Day and on Tuesday AM I called Priority title and the loan had been funded and they paid all parties. This caused my wife and I a lot of worry and stress. I have been in real state investing along time and any loan officer that makes a mistake needs to own it not place blame. Fill free to call me at 352-875-7563 Sincerely Stephen Lawrence
Response from Veterans United
Hi Stephen,
I’m really sorry for the stress and confusion you and your wife experienced around the timing of your loan funding. I know how unsettling it must have felt to be moved in but unsure if everything had closed properly. That’s not the kind of worry I ever want our borrowers to go through, especially during such an important moment.
Clear communication is something we take seriously, and I’m sorry this situation left you feeling otherwise. I’d like the chance to connect with you directly and learn more so we can address your concerns. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if a message comes in after hours.
After adjusting to how buying a house has changed from my last time, I found the whole process to be simple and stress-free.
Great
I truly enjoyed working with Alan David. He made the home buying process much easier and less stressful. He always answered my questions quickly no matter how silly they may have seemed and always put my mind at rest if there was anything that I was anxious about. I love Veteran's United's portal which was easy to navigate and would show anything that we needed to do on our part and walked us through each step of the home buying process. We used them for our 1st home and now our 2nd home loan.
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
Very organized and efficient with the whole process.
The entire team we worked with was great!
Easy to work with and wonderful communication. I love the to-do list and the little videos explaining things as I went through the process. As a first time homebuyer it was super helpful.
