I had the best experience working with Shawn and his team they were all very professional and had my needs as their number one goal!
Veterans United made this easy. They were very very thorough but they were not obtrusive and they did not make anything uncomfortable. A wonderful experience
Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
Amanda was awesome, she was willing to answer any and all questions I had. My real estate agent reallt helped guide me through the process as well.
Quick and responsive the entire process
The mistake with taxes is not causing a legal action to be filed in Ohio.
Response from Veterans United
Hey Nicholas,
I'm really sorry to hear about the issue with the taxes—especially knowing it's escalated to a legal action in Ohio. That’s a big deal, and I can only imagine how frustrating and stressful this must be for you.
I'd really like my team to dig into what happened and see how we can help sort this out. When you have a moment, can you reach out to us directly? You can get in touch at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll follow up as soon as we can.
The coordination and communication from the VU team is fantastic. Kyle Black, was phenomenal - he ensured responsive communication and thorough explanations to questions.
This entire experience was great. The team lead me along, provided all the info I needed, and got us through closing with zero issues and in a timely manner.
Answered all questions quickly and made progress smoothly
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
VU was definitely a team effort all the way. Erin West was outstanding! She was very active and communicative with us to get the final product. Jerry Dooling was a previous loan officer that initially took the initiative to reconnect with VU.
Buying the house was better than Buying a new car. There's always gonna be hiccups to any process. There wasn't any landmines though and patience was key! The team did Great!!
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I started my loan process with Navy Federal since I already bank with them. However, seemed I could never get a call back immediately when I had questions. Then I tried Veterans United midstream, simply put, Daniel understands our language and veteran culture. He was proactive, spoke with clarity and most importantly made the process efficient with immediate text messages to questions or phone call. The rest of the Veterans United team was an added bonus. If Daniel and the team are standard practice, then any veteran would be mistaken to use any other lender than Veterans United.Bravo Zulu Veterans United, especially Daniel.
As a first time home buyer, this was an incredibly smooth process and I was never left guessing where I was in the process or what the status was on the loan steps!
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Seth was very informative and kept me informed of the process. The underwriter caused undue stress at the very end. Underwriter dropped the ball causing me to become very upset and anxious.
What an amazing experience. So glad I chose them.
They are very knowledgeable and quick to respond to any question you may have and they work very closely with the customer to ensure they are getting their information correct and accurate.
