We were expecting the home buying process to have so many bumps in the road. All we've ever read about are nightmares when it comes to delayed appraisals, lack of communication from loan teams, and trying to prequalify/close on a home using a VA loan. We had friends and family urging us not to waste our time using Veterans United as our lender. In fact, we were told by so many people to go the conventional route for a mortgage loan, especially during a pandemic.WE ARE SO THANKFUL WE DIDN'T TAKE THEIR ADVICE. If I could upload a screenshot of my call log/texts, I would. I don't think a day went by after our offer was accepted that at least one rep from our personal loan team was in contact with us by phone, text, or e-mail. Our entire VU team has been incredible from the start! I believe we closed in 35 days, and that's only because we chose the extra 5 days as a favor to the sellers. Our appraisal was requested just a few days after the offer was accepted and completed within 72 hours. Our loan officer encouraged us to return any requested documents as soon as possible to prevent delays, and as long as you're living in 2021, you don't even need to leave your home to send on any documents. Everything was completed by uploading screenshots to myVU portal.I absolutely recommend the following reps to ANYONE looking for a good VU team: JOHN LYMAN - Loan Officer, ABBIE MAISLIN - Loan Coordinator, FRANCIE GREEN - Home Buying Concierge, and JENNA SADICH - Veterans United Insurance Agent.A++++++ WILL DO BUSINESS AGAINEvan Lawrence and Jess Stone
Stay AWAY!!!!!!!!!!!💩. Choose a different lender. THE BETTER BUSINESS BUREAU has many complaints on file.
Response from Veterans United
Edward, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Ask for Sami
Don Smith and his team made this a very quick and easy process.
If you want a hassle free home buying experience choose Veterans United.
I would definitely recommend Veteran's United Home Loans as soon as the opportunity presents itself.
Great team.
My overall experience with Veterans United was fantastic. I would recommend to anyone. I appreciate all of the hard work the team put in for me to make my home buying experience a great one.
Any questions I had they were quick with easy to understand responses and were very very helpful!
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Veterans United helped me get a great deal on my dream house! They are tenacious and have veteran’s best interests at heart!
To me, Buying a home was more intimidating than
any drill instructor in basic training. VU made it no it so scary after all.
Thank you again veterans united.
