Not much communication, speaking with disrespectful tones. Without Realtor Miss Stephanie we as buyers would've been lost without her during this process. The process wasn't very timely when it involved loan personal, lack of communication.
Response from Veterans United
Hi Collins,
I’m sorry communication throughout your homebuying process left you feeling unsupported and that some of your interactions came across as disrespectful. You deserved clear, timely answers along the way, and I’m glad Stephanie was there to help you navigate the process.
I’d appreciate the opportunity to hear more about your experience. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
My experience with Veterans United was amazing. They always answer my questions when I call. They called me with updates pretty much daily. They split up all the task to make it easy to get everything done without getting overwhelmed. I would definitely recommend them.
Overall this was an exceptional experience! Thank you to the entire team!
Megan was a Rockstar! She helped us out tremendously.
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Jeff and his team were amazing to work with. He took time to walk us through everything and answered all our questions. He is extremely knowledgeable on all things regarding VA loans from locking in a terrific rate to my tax exemption status. The whole process was quick and efficient. If you’re looking to purchase a home in NJ, Jeff is your man! When you have the right loan officer, buying a home isn’t stressful.
Process went very smoothly and Dava and Jared were great to work with.
Chris Hill and the team were excellent. They made the process easy and enjoyable
I had a really good experience from the initial email informing me about VU. all the way to closing! Craig, Sam, Emily all treated me well from the get go and heard all my worries. I would highly recommend Veterans United to anyone ready to purchase a home!
Bennett, Kurt, and Julia were absolutely phenomenal to work with! If I purchase another home or invest in real estate in the future, Veterans United will without a doubt be my first call.
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The entire team was extremely helpful from start to finish. They stayed engaged and helped me through everything, even as we switched houses halfway through the process. A+ effort in my book.
Alexandra Bryan went above and beyond at all times. She was ready to help and answer all of my questions at just about any time.
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Tony was great! Easy to get things done and to communicate.
