Outstanding refinance experience with Veterans United. Lily was incredible from day one-clear, responsive, and made the entire process easy and stress-free. She kept everything on track and explained each step in a way that built real confidence. Sara was also fantastic, ensuring the closing went smoothly with no surprises. Professional, supportive, and efficient from start to finish. I would absolutely recommend Veterans United to any veteran considering a refinance.
My experience as a first time home buyer was absolutely wonderful! No matter when I had questions, Jake McQuitty took care of us. Regardless of the complexity. He not only gave us answers but never wasted an opportunity to educate my wife and I on the home buying process and requirements. We kept the questions coming and he was patient enough to walk us through every step of the process. We are a military family and had to be uprooted and in a home in 30 days. My wife and I went from choosing a home to being clear to close in under 12 days and all of the credit goes to Jake and his rapid assistance. There is no way we make it to closing day without his guidance.
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
My first experience with VU was phenomenal. My second loan experience with them was a bit of a let down. They charged me fees on things that I don't think they should have. All of the small fees add up. When someone is buying a home, they need to save as much as possible. There are way too many unnecessary fees, perhaps VU could downsize its unnecessary personnel and programs, and that would allow it to cut out some of the fees.
Response from Veterans United
Hi Clint,
It means a lot to hear that your first experience with us was phenomenal, which makes it even more disappointing to learn that your second loan did not live up to that standard. I understand how frustrating it can feel when costs add up, especially when you’re trying to be as financially prepared as possible during a home purchase.
Concerns about fees are important. You should always feel clear about what you’re being charged for and why. While many costs in a mortgage transaction are standard or third-party related, that does not lessen the impact they have on you. If anything felt unnecessary or insufficiently explained, that’s something I would want to review.
I’d appreciate the opportunity to take a closer look at your loan details and walk through your concerns with you directly. When you’re ready, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Stay calm and just let the process work it will be over sooner than you think
From my first phone call through closing, my team was courteous, professional, very timely and always trying their best to fulfill my needs. They succeeded 100%! I would highly recommend this team and this company to anyone. They were the best!
Ready to see for yourself?
Experience first-hand why 362,367 homeowners give us a perfect score!
Ryan Stoll and Kyle Walker were my team through this loan process and we couldn’t have had a better team!! Veterans United was definitely the way to go!
A Huge thanks to Ryan and Kyle!
Everyone was super helpful and answered all my questions and concerns
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
My loan officer was outstanding. Very satisfied with the experience.
Ready to see for yourself?
Experience first-hand why 362,367 homeowners give us a perfect score!
I would definitely recommend Veterans United to any Vet. Aaron and team did a phenomenal job!
Veterans United handled my initial home loan and also took care of my interest rate reduction loan refinancing. The entire team is professional and makes the entire home buying and refinancing processes as easy as possible. The Veterans United portal/app is also very easy to use as well. I would definitely use them again and recommend them highly to any veterans looking to buy or refinance their homes.
Absolutely love working with the people from Vetrans united. Other companies wouldn’t do anything without certain papers and they accepted it and helped pit
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
I am a disabled Veteran.my team at VU made my first time home loan so easy, stress free, and kept me notified on all aspects of the process.
Jeff was amazing !
