Karlie Clark did an outstanding job of helping us through the process. At times it seemed overwhelming, but she helped us get things into the portal which was hard for us.
I have no complaints! Everyone on this team deserves a raise or a promotion!
I had to submit multiple documents more than once. I also kept having to submit documents from my other loan through the same company. It was ridiculous
Response from Veterans United
Hi Rudy,
Thank you for sharing your feedback. I'm sorry to hear how frustrating your experience was. I understand how inconvenient it would be to repeatedly submit the same documents, especially when you also had to provide information from another loan with us. That isn't the smooth process I want anyone to have.
I appreciate you taking the time to let us know about your experience. Feedback like yours helps us identify opportunities to improve both our communication and our process.
If you're willing, I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
fast response
Nick Laws keep me informed about all the things I have to do and follow and all the paperwork necessary for me to get the loan
Ryan and his team were great throughout the entire process! I received multiple compliments from the seller’s realtor as well on Ryan and his team!
Amazing!
From beginning to end veterans united made the process easy the communication was impeccable Darin Jobe returned my calls, explained everything down to the numbers and letters the whole team I had was amazing.
Could have done it without my Team!
Team Kait & Team Katie
Listen up, working in the military puts you at a faster pace. A lot of civilians don't understand our systems. Celena comes from a military family background, and she gets it. As a first sergeant in the Signal Corps with a high demand for efficiency and a can-do attitude, Celena's outstanding support saved me from getting so frustrated with the civilian systems' shortcomings. Bottom line up front (BLUF): She gets it, and she gets your item done.Use Celena’s services, save yourselves the headache, especially when you need attention to detail that will get your loan there. She may have a slightly higher charge than others; the charge is not comparable to the headache, and flash-bang other lenders promise you. Hey, I spent 26 years plus in the Army (be-all-you-can-be), and my troops respect and trust me. Be patient, send your documents, use nice words in your follow-ups, and she gets it done. Hey, this high speed got parents and grandparents in the military. She knows paperwork and understands that troops give a lot of their life and time to serve; that we deserve someone who listens; she listens and responds.
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The entire staff was professional, very thorough, accommodating and most importantly, kind.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Eric was the agent that helped walk us through this Loan with to get the veterans. Loan gave good advice helped me with every question I had and walked me through all the things I thought were monotonous. Thanks Eric. We really appreciate it.
