The communication was terrible. Not so much with Aaron but Jeremy was terrible. His communication was horrendous. We never got all the information when we needed to, and that caused delays more than a once. Not just us who thought this, the legal teams and the insurance representative all had the same complaints.
Response from Veterans United
Hi Michael,
I appreciate you taking the time to let me know where communication fell short during your experience. I'm sorry communication wasn't as consistent or timely as it should have been. I understand how frustrating it can be when you're waiting on important information, especially when you feel those communication gaps are contributing to delays.
I appreciate you recognizing Aaron's efforts, and I also take your concerns about the rest of the experience seriously. I'd like the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I can't say enough good things about Veterans United Home Loans. They were so easy to work with and made the application process very simple. Everyone I encountered during the process was excellent! The customer service is outstanding! I will definitely use them again! Thank you so much Veterans United Home Loans!
This a great experience! They walked me right through and did not rush me. It was very easy to us them.
Jaimie and his team are top tier. Made such a complex move with lots of moving parts happen with out any stress or problems. We can't thank this team enough, just the best in the game.
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Adam was amazing to work with. He made the home buying process extremely easy and communicated all the time .
Love the team! Way to go! Loved using the second time!
Did a fantastic job.. not just getting me thru the process but educating me as well!! Communication was outstanding as well as his ability to hand those inevitable situations that arise that nobody plans for…
Thank you for everything!!
I personally wanted everything to be front-loaded so that everything could be taken care of as soon as possible, and to be given the freedom to openly express relevant concerns. I also enjoy personnel that can handle the brash and informal manner in which I conduct my own affairs. The team to which I was assigned exceeded my expectations by a mile. Patient, open with communication, and able to simplify things while adapting to any knowledge I already had. Incredible work all around. No complaints.
Everything went smooth for the most part, and when an issue arose, they took care of it to the best of their ability
Great job, as usual!
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Ben, Levi, and the team were great. Answered all my questions promptly and I felt like they were there to help and were on my side. Very unusual but very appreciated when it comes to lending agents!10/10.
I had a great experience with Veterans United throughout the home-buying process. Everyone I worked with was helpful, responsive, and patient whenever I had questions. Buying a home can be stressful, but they made the process much easier to understand and kept me informed along the way. I’m very happy with my experience and would definitely recommend Veterans United to other veterans looking to purchase a home.
My loan team was awesome. They guided me every step of the way to my forever home.
Overall, best experience ever couldn't have done it without Eric and his team. They kept in contact with us. Making sure all documents we're entered to keep moving forward. And getting us this candle. Overall, this experience was great for first time homebuyers
The whole team made the experience less stressful and kept us informed throughout the entire process.
