Very helpful Team. They are fantastic to work with. Highly recommend
Brandon and Heather did a wonderful job.
Veterans United isn’t just about purchasing a house. It’s all about putting a veteran into a home of their own. Such wonderful people to work with and they were complete angels with patience and compassion with my disability. Their kindness brings tears to my eyes. God bless.
Excellent service and team of professionals. We couldn't done it without them.
This experience was my first time buying a home and I would highly recommend Veterans United.
Overall great, as always. Thanks to Ryan Kawelaske and the team for all of the support.
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This is my second time using Veterans United and if I can buy 22 more houses I would use Veterans United for all of them
Thanks Katy
While our loan coordinator was very on top of things and in contact regularly, our loan officer was not. We often got last minute notice that documents were needed the last day, but the request for the documents had been in the system for over a week. If it wasn’t for us calling, or our loan coordinator Jordan reaching out to us, we would not have been able to close on time. Our loan officer and loan coordinator did not seem to be in regular touch with each other and often times came us mixed information. This made the process feel more rushed and confusing. While our experience wasn’t awful, the lack of communication and last minute notice was frustrating and forced scrambling on our end.
Response from Veterans United
Hi Aaron,
Thank you for sharing your experience. I’m glad to hear Jordan stayed engaged and communicative throughout the process, but I’m sorry the overall coordination and communication left you feeling frustrated and rushed.
I can understand how stressful it would be to receive last-minute requests for documents, especially when it seemed those requests had been pending for some time. Conflicting information and inconsistent communication between team members can make an already complicated process feel confusing and overwhelming, and I’m sorry that added unnecessary pressure leading up to closing.
While I’m happy you were ultimately able to close on time, I understand that doesn’t erase the frustration you experienced trying to keep everything on track. Your feedback about communication, follow-through, and internal coordination is important, and I appreciate you taking the time to share it.
If you’d be open to discussing your experience further, I’d encourage you to reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Billy and his team is wonderful to work with. They go above and beyond to get you where you need to be. We had a little hiccup at the end with the closing documents and Billy was on top of it and we got it finished up within 24 hours. Great team.
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It was as close to painless as it possibly could have been, they've awesome. I was on a very tight schedule a d they made it happen.
Flawless service, efficient, quickly available, first class.
Hannah and my whole team were amazing and answered every single question I had.
