Veterans United made things so much easier and a whole lots less stressful. With the amount of different people involved that each focused on one area, it made me take a lot off my plate so I could focus on other things.
I can't say enough good things about Veterans United Home Loans. They were so easy to work with and made the application process very simple. Everyone I encountered during the process was excellent! The customer service is outstanding! I will definitely use them again! Thank you so much Veterans United Home Loans!
Paul and the staff helped me get the success to purchase the home. I highly recommend Paul and all the United folks. As a veteran ya can’t do any better using these services.
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Brian Nelson was awesome throughout the entire process. He was professional and updated me promptly with every step needed to get my home closed. He also sent a care package and a card when my dad got a cancer diagnosis that really meant a lot to me. I would recommend Brain to anyone that want full transparency and great customer service.
Very easy to get ahold of, very knowledgeable, helpful, patient and detailed as a first time home owner I was new to everything Andrew went above and beyond and helped explain and made sure I understood everything even when I felt like I was going to loose the property he’d find solutions to help me get my Dream home
Love the team! Way to go! Loved using the second time!
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The process of refinancing started smoothly however, after weeks and weeks of document requests and going back to the same sources multiple times for different documents I became frustrated. I was told one thing multiple times while another was taking place behind the scenes. I was told things would be done before closing and they were not, when closing time rolled around I messaged and got no response to my questions. I was left to either sign the paperwork and agree to terms I was frustrated with or delay an already frustrating process even longer. Can’t say I would recommend to my fellow service members.
Response from Veterans United
HI Wesley,
Thank you for sharing this feedback. I’m sorry the refinancing process became so frustrating, especially after repeated document requests and feeling like you weren’t getting clear or timely answers. I can also understand how difficult it must have been to reach closing with unanswered questions and feel like your options were to move forward or face another delay.
That isn’t the experience I want any borrower to walk away with, and I’d appreciate the opportunity to learn more about what happened. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience more closely.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
My loan team was awesome. They guided me every step of the way to my forever home.
With as outstanding as chris was i have already suggested 3 of my peers in the army give him a call because they was in the market for a home.
