Everything seemed fine until 18 hours before closing. My "Loan Team" was reasonably responsive throughout the 60-day process--although there were times went it was hard to actually speak to someone. We worked through those communication issues and everything seem like it was on track until 4pm the afternoon before Closing Day when I received a note from my loan officer that said his team was still trying to work out "cash to close" and that the underwriter needed a few more documents from me. Long-story-short---the next 18 hours were absolutely chaotic, frenzied, and stressful to the point of ridiculous. The issues were all on VU's end, and unfortunately, they could have been worked out the week before closing when I asked the team "is there anything else you need from me?" We had to delay closing by four hours. Our real estate agent and title attorney have participated in dozens of closings, and they said they had never seen anything so poorly executed. The reputation of Veterans United was tarnished by our experience. I would love to discuss my experience with the CEO or a C-suite member of the company.
The VU team made the entire process of buying a house extremely easy. They provided tasks and kept me up to date and informed on every aspect of the deal.
Love working with Veterans United Home loans. Was a wonderful experience to buy my first home. Would recommend to any vet!!!
Everyone we dealt with was very knowledgeable and pleasant. I absolutely recommend Veterans United.
I WORKED WITH DANIEL PERRY 3 CONSECUTIVE TIMES ON PURCHASING HOMES AND HE HAS BEEN OUTSTANDING, HE TELLS WHAT I NEED TO GET DONE AND I GET IT DONE IMMEDIATELY!!!
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Blake and his team were phenomenal to work with. Responsive, professional and timely.
Patience and understanding in a home buying process is paramount. Your team have been that for years since I've first initiated contact with this company.
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
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Tyler Dunn and his group have given us their time and attention at every step during the process of our loan. They reached out often, just to ask if we had questions or concerns about the process. We got called at times just to check on us. I would recommend them to anyone that is even thinking about going through the process of getting a home loan.
You made the process easy.
From start to finish, VU was there for us, building credit finding movers, swapping utilities and even closing. They are a truly all in one deal. We managed to close in 21 days because of the team.
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
The entire team was communicative, responded to every question in a timely manner, and all had great personalities to get along with and make this stressful time easy!!
Always efficient, responsive and particularly knowledgeable
Made the process seem less.
