When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Karol Hart is a star. She helped us with our first house, the process was smooth, and transparent. We went back to her for our 2nd house purchase and the process was as smooth as the first time around. Keep up the good work.
Nathan was an absolute rockstar and felt like a trusted friend throughout the whole process. There were times I didn't think it was going to happen and wanted to quit but Nathan consistently went above and beyond to ensure I had every chance at success in securing my new home. 100/5 Stars. Thanks Nathan, you’re a real one.
Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
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Taylor and her team are most knowledgeable and were able to easily handle every issue that came up during the process.
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Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
The communication was terrible. Not so much with Aaron but Jeremy was terrible. His communication was horrendous. We never got all the information when we needed to, and that caused delays more than a once. Not just us who thought this, the legal teams and the insurance representative all had the same complaints.
Response from Veterans United
Hi Michael,
I appreciate you taking the time to let me know where communication fell short during your experience. I'm sorry communication wasn't as consistent or timely as it should have been. I understand how frustrating it can be when you're waiting on important information, especially when you feel those communication gaps are contributing to delays.
I appreciate you recognizing Aaron's efforts, and I also take your concerns about the rest of the experience seriously. I'd like the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This a great experience! They walked me right through and did not rush me. It was very easy to us them.
Jaimie and his team are top tier. Made such a complex move with lots of moving parts happen with out any stress or problems. We can't thank this team enough, just the best in the game.
Adam was amazing to work with. He made the home buying process extremely easy and communicated all the time .
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Did a fantastic job.. not just getting me thru the process but educating me as well!! Communication was outstanding as well as his ability to hand those inevitable situations that arise that nobody plans for…
Thank you for everything!!
