I just closed on a Beautiful home and I owe my sincere thanks to my entire Team at Veterans United. I can honestly say they care about putting you in the home of your choice and go the extra mile to make it happen. If you want a Team of individuals that will work hard to secure your dream of Home Ownership call Veterans United, they won't disappoint.
There was a lack of communication between the lending team and underwriters. There was also a lack of communication between the lending team and clients. They had to have their own documents explained to them by our realtor. They added requirements and requested documents last minute. The communication was so poor that we would constantly have to remind them of documents that we already provided them. The lending team was almost always unreachable by phone.
Response from Veterans United
Hi Cameron, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Providing clear and effective communication is a top priority. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist during those times. If you wish to connect with us further, please do not hesitate to reach out for support. We thank you for your feedback and your business, have a great day!
It's a great way to go veterans you won't go wrong with VU
Awesome support and service
JB Barton is an outstanding loan specialist. He did everything he could to ensure my family now has the home of our dreams. However the failure of the closing department caused significant issues. Failure to get the closing disclosure forced a delay that effected our shipment of household goods and then they chose to not complete the final closing packet Friday thus delaying our rescheduled closing on Monday. The closing departments lack of urgency in ensuring our closing went through as scheduled caused my family extra stress and financial hardship. They singlehandedly turned a great experience with Veterans United into an overall adequate one at best.
Response from Veterans United
Torrance, we thank you for sharing your feedback openly and for giving us an opportunity to speak with you so we could learn more about your experience. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding and fixing what caused you to feel this way and to ensure a better experience for future customers. Our client advocates do remain available for any further discussion on how we may improve.
The entire Veterans United team is a blessing to work with during the entire buying home process. They are the most welcoming professionals that any veteran want to come in contact. As soon as they see your online application, the phone start ringing right away and VU begin to work with you immediately. VU walks next to you throughout the entire process and their positive energy is contiguous in every step of the way!!!! VETERANS this is the team that will help you and will stay by your side forever!!!
Great team!! Appreciate the hard work.
I am a former va borrower and did not think I was eligible for another loan and VU reached out to me, and I was and at my age of 61 I was able to build a brand new house and everything is up to code, being new. Me and my wife now live in our forever dream home . I am indebted to Veterans United Thank You for Everything. May God Bless You All
Awesome team and super helpful.
All team members excellent customer service & care
keep up the great work thank you
Overall experience was excellent. They made buying a home easy and stress free. Best staff I’ve had to deal with so far!
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Our experience with Veterans United was outstanding. Neal and his team was extremely prompt, friendly and knowledgeable in their area. We went through the loan and buying process faster than we could have ever imagined.
I recommend that all veterans should go through Veteran's United if they are looking to purchase a home.
Garet and Daniel were the best people to work with. They made the process easy and also made everything ok when I would them woth questions. Thank you and look forward to using your company again when we retire
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