My experience was great, I had a great team working with me. Initially I was worried because of the distance and the virus but the communication was like the where the house next door.
Very friendly and adamant about getting the proper information to you promptly.
Amazing service and ease of website prompts, log in, signing, overall absolutely no complaints or anything I can think of that would’ve made my experience better.
I want to thank everyone who helped me in this journey! I honestly was expecting to jump thru hoops but that was not the case at all! Now it's on to a new chapter for my family and I. Thank you all again!!
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VU made this a pretty seamless process. I definitely appreciate this, especially as a first time home buyer.
Christy's team was a pleasure to work with. Jordan was a delight to work with. Her getting information for me about our new city from what electric company to water services we would be using. Definitely took a huge load off my shoulders. Thank you Jordan!! Heather is a rock star!!! Helping us get to closing making sure all the underwriting was complete and even making calls to make sure others had paperwork returned on time. Thank you Heather! I know I said it a lot to you guys but I really deeply appreciate you all and everything you've done for my family and getting us into our forever home!
The entire process was streamlined and responsive. Easy-no scrambling for paperwork, very low stress, just open your account page every few days and see if there is anything new that you need to do. Also, the account page has a message at the top telling you what stage you are at, from beginning to closing; even after closing, informing you of where to send your first payment.I found the "To Do" list design easy to navigate and organized; upload a document and boom, it is crossed off the list after they review it.Great support team. Responsive to phone calls, answered all questions,Underwriters were not as demanding as previous refi experiences, where they were ridiculous about some trivial matters.
Veterans United as an organization has helped me on several occasions and has the ability to do incredible things for the veteran community. I whole heartedly appreciate Veterans United and the work they do for us. my negative review of this pertains solely to the conduct of the individuals involved not the organization as a whole.
Scott’s assistant Blair was excellent also !
It was a relief to know I wasn't alone in my home buying process and I had a team behind me looking out for my interests to complete that process thoroughly and quickly as well. Words cannot express my gratitude towards veterans united and my loan team in assisting me through this process.
