I escalated my concerns to a supervisor. When I tried to follow-up with him, his line would ring once and hang up. Told he would give me updates and never heard from him again after my complaint.
Response from Veterans United
Hi Kristen, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in working towards the common goal of closing on the house your earned with your benefit.
Tracey Ball and the team were amazing. Tracey followed constantly, kept us informed, and made us feel comfortable the entire process. Tracey and Veterans United for the win.
Veterans United was the only agency that I dealt with I had talked to them from the beginning and they were nice and knowledgeable and they were able to give me the amount I was hoping for and asking for to stay within a certain range. They were a blessing.
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My Team was EXCELLENT!!!!! I Greatly appreciate everything each and every person did assisting us in the purchase of “OUR NEW HOME”!!!! THANK YOU 🙏🏽 SO VERY MUCH!!!! BLESSINGS🙏🏽💜🔥
Veterans United was outstanding to work with! They made our refinance process painless. Our Loan Specialist was Chace Tuck. He stayed in contact with us and answered all our questions within minutes. We definitely recommend Veterans United for anyone looking for a VA Loan!
Thank you so much Veterans United. We could not have done this without you!!
I had a wonderful experience with Veterans United. The team of people working with my family made my experience pleasant and peaceful. Thank you all for the work that you did in helping us purchase our first home.
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Thank you Veterans United. If you ever need this disabled, old Marine, all I can say is Semper Fi!
I was very pleased and thankful for the speedy closing,and for the whole team staying in touch withus through this process. They were very helpful with my questions and provided all the information I needed. I would highly recommend them to anyone. Thank you Veterans united. 5 star service.
Yes I am thankful I have my new home!!!!!!!
we found that veterans United was very professional and very good company to work with
