VU and Kristin were outstanding. This was a refinance and they closed me in record time less than 40 days.
I came to VU after working with another company with lots of Super Bowl ads for 110 days and almost never spoke to the same person twice. They always wanted something else. So glad I found VU and it cost me less money than the other guys (I was probably paying for advertising).
With VU, I worked every time with Kristin and she was timely, friendly, extremely helpful, always kept me informed. Kristin and VU made me feel like a valued customer and not just a number (like the other guys). I highly recommend Veteran's United.
I heard great things about Veterans United, but unfortunately my experience was not so great. You’ll receive videos throughout the process to help you gain a better understanding about the loan process in general for buying a house, but contact your loan officer directly with any questions specific to your situation. Just an FYI...the loan coordinators are not helpful. Your loan officer is more knowledgeable about the requirements, so go to them if you are confused with anything. I can’t stress enough to pick up the phone and leave them a message or send them an email when you have concerns.
Response from Veterans United
Hi Rebekah, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.
Overall great experience.
Veterans, If you have a down payment, consider going conventional. Nothing but delays with this lender; Delayed my closing for two weeks so I had to purchase storage units. Thank goodness I could stay with family, if not additional housing would have added to my expense.
Loan Officer does not communicate well and will lead you to think all is ok until it is not. Three days before my original closing date, he said I could not close because the appraiser had a family emergency.
This lender has no backup plan. If the primary inspector, appraiser, etc cannot perform their duties, no alternate is in place. Also their underwriting takes forever!!!
I recommend going with any other lender!!!
Response from Veterans United
Hello Pamelia, we appreciate your feedback on this matter. A member of our Client Advocate team is available and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
I was blessed to call Veterans United first. Once I talked to Nate Alexander, who would become my loan officer-facilitator, I didn't even bother searching for another financing option. I knew from Nate's sincerity that I was going to have a great experience and I did. Hannah Stevens, tied everything together for us and together Nate and Hannah made a great team that I would strongly recommend to any veteran who is looking for a loan.When we were done I thought to myself, "I want to keep talking to them!" Now how often does a person feel so good about a transaction that they wish it would keep going on? I can't afford to get more loans but I promise you that when we build, I'll be coming back for my permanent loan for the house we build.From the simplicity of DocuSign, to the congeniality of the staff. Veterans United is as wonderful as the men and women they serve: the great veterans of the US Armed Forces.I'll be happy to participate in any promotional campaign that you might want to include us in as you don't have a happier customer than me.May God Richly Bless your wonderful company!Michael and Amanda Huye....and 6 grateful kids.
Karol and Beth were incredible! They were very informative and had answers to every question we had. They conducted themselves professionally while providing a family like feel to the home buying experience.
We shopped around for the best rates and the least fees; Veterans United Home Loans beat everyone. Karol even was wonderful enough to inform us that we were going to be spending too much on our home owners insurance with USAA. That advice led to us shopping around for better insurance rates. Overall, Karol with Veterans United, helped save us more money per year by getting us the best loan rate possible and advising us to change insurance providers. We are first time home buyers, who had a million and ten questions about the whole home buying process and we are extremely grateful for all the guidance the Team at Veterans United Home Loans have provided.
Choosing Veterans United Home Loans has turned out better than we could have ever imagined. Thank you for everything.
It went much smoother than I would have anticipated for my first home purchase! I was very pleased with the entire VU team!Ben
This great team of individuals will go above and beyond to get you the house you deserve. Thank you Veterans United for getting me in the house I’ve always wanted.
Ours wqs a refinance. This was our first VA loan. We talked with other mortgage
companies but they didn't understand the Va mortgage rules.Thank YouUS Army - Infantry
I will recommend veterans united to everyone I know and meet because of Jason.
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Veterans United went above and beyond for me. I couldn’t be happier with the service that was provide and how easy the process was made for my wife and I as first time homebuyers.
I would highly suggest working with Veterans United as they got me the house I wanted and in good time. 👍💪🇺🇸
