I'm very pleased to have chosen Veterans United,my experience with them is nothing short of excellent.These people showed they really cared about getting you into your dream home as quickly as possible.I highly recommend Veterans United.They are good friendly people.
Look forward to doing business again.
The biggest issue we had during the closing. At no point we’re we informed of the need for a well test or the specific test need during the test. This cause our closing to be pushed back. Had there been a checklist or better communication earlier we would have had the test completed well before the close.
This is the best company out there for Veterans. They are what all other companies should strive to be.
We ended up closing on our house eleven days after our original closing date due to a few reasons. These reasons did not come to light until after the closing date had passed.It turned out that the current tenants of the house were required to sign a notice to vacate letter before a "cleared to close" would be issued - this was not brought to our attention until the following week.It would have been nice to know about this information ahead of time, but being as this may be a somewhat unique situation, I do not want to ding rating points on Veterans United for this reason, in the end no additional fees were incurred by either party. No harm; no foul.
Worst experience ever. Would never go through them again nor would i recommend them to anyone.
Response from Veterans United
Hi Jason, we appreciate the chance to hear from you. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance but understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process but discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that a detailed explanation of the closing process helps everyone gain knowledge on this issue. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We invite you providing more detail and help us look to improve.
It was a quick and smooth experience.
Fast and easy process.
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The Veterans United team, with Matt Colgin at the helm, made my home buying experience very painless. Always on the ball and highly responsive, my team help us make our dreams come true. Thanks Matt, Bethany and team!
TATE'S TEAM IS THE BEST! THE TEAM HELP IN EVERY ASPECT THROUGHOUT THE PROCESS. EVERY QUESTION ANSWERED TIMELY AND POLITLY. SO GLAD I CALLED VU FOR MY HOUSE LOAN.
