I'm well pleased and excited to be a homeowner. THANKS VETERANS UNITED FOR BEING THERE.
I would like to thank everyone at veterans United for all the help and support they have given me and my future family and for enabling me to build a life worth living and for making sure we had all the tools to succeed. I would like to also give special thanks to Mr. Patrick Dowd foe the support and help he had given me and making my experience enjoyable. Thank you- PFC Garret M. Sharp
VU is easy to work with and very knowledgeable. They care and it shows.
We would like to make a special mention regarding Katie Mulia (NMLS ID #1450528) Her guidance on getting our finances in order to allow us to move into the homebuying process was the best guidance we have ever received. She provided information and tools to create thoughtful decisions with regard to the financial impact it may have on us that extend beyond the homebuying process.
The loan process was very easy and upfront. Everyone was very knowledgeable and always willing to go the extra mile.
I just can't say enough good about this organization and its' staff. From top to bottom, beginning to end, they were right on top of things. The process was easy and navigating Veterans United's website was easy too. The one on one service, prompt responses, updates, and the manner in which I was treated by the staff was top notch. This was the 5th home I have purchased using a VA loan. This process was, without a doubt, the easiest I have encountered. I would recommend giving this organization a chance to help you finance your VA home loan. If you receive half the service I did, you will be well served. Thanks for everything Veterans United!
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I don’t know what the role of the loan coordinator is, but the different roles of people was confusing and frustrating. Particularly, the loan coordinator we had seemed to be lost. If she wasn’t lost, then she confused the process for us. Because I don’t know what her actual role was, I can’t definitively speak, but I do know that any issues that arose started with her and were resolved by addressing tasks she was in charge of. I would recommend ensuring they can execute the closing date. We asked the loan specialist and he said 30 days was average—I reasonably assumed it was from the date of contract. The loan coordinator told us 2 days before the scheduled closing that we couldn’t close and it was only 19 days from when she got the contract. I don’t think the buyer is responsible for the 7 day internal delay. There was a title issue that had to be cleared, the loan coordinator never thought to tell us that it was holding up underwriting. A buyer would want to know how a lien was cleared, you’d think. You may also want to make sure that your loan coordinator is actually talking to the escrow company and actually coordinating the closing process. I had to schedule my own closing because the loan coordinator was out to lunch. Overall, it seemed that I had no one leading my time. I had no point person that was managing the execution of the final loan—funding, closing, escrow, etc. I suspect that was supposed to be her. At the end, I felt like I was managing the logistics of my own home purchase and that has never happened before. All other times, I’ve been told where to be and where to sign only. This time, I had to be all over it because the loan coordinator wasn’t coordinating.
Veterans United met all my expectations in the loan process and many other areas of my move. Other items Veterans United team assisted me with were locating companies specializing in moving, security, cable/Internet, insurance and other relocation needs.I highly recommend this organization to anyone who is military or civilian due to the great customer service they provide and the outstanding personal skills of their team members.
Veterans United is a great mortgage company when buying a house. Extremely professional and knowledgeable! They made my home buying expensive easy! The portal that they set up online makes everything so easy! I would definitely recommend to all my fellow veterans!
Craig and Rain were excellent to work with while closing my loan. Rain gets a 10/10! Rain went above and beyond to deal with extra problems and delays that presented themselves during my loan that were no fault of her or Veteran's United. Rain was knowledgeable and comforting about all issues that arose. I would definitely work with Rain and Craig again and recommend Veteran's United to anyone closing a home loan or refinance. Thank you both for your hard work in putting my family and I into a spectacular new home!
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Great service and I feel peace of mind after refinancing and consolidation my credit cards. I will be able to save more than paying extra money toward finance charges.
We had a very smooth process of working with Veterans United. We couldn’t be more happy. Their staff worked well together and effectively communicated between each other and with us. All around we felt we had a great team working for us!
The whole team strives for your success!!
