Initially they were anxious to help me out but when I asked for a Refi all of a sudden I couldn’t get hold of anyone. When I refinanced, the closing costs went up by $2,000 and the requirements for approval ended up being much more stringent and excessive. I was given an interest rate of 6.125 % and now you are offering 4.99%.
Response from Veterans United
Hi Garry,
I’m really sorry to hear about your experience during your refinance. That’s definitely not the type of service we aim to provide, and I can understand how frustrating it must have been to not get ahold of someone when you needed answers. I also hear your concerns about the unexpected increase in closing costs and the difference in interest rates—that can be really disappointing, especially when you're anticipating something else.
We would love to dig into what happened and see if we can provide some clarity on the closing costs and rate change. If you’re open to chatting, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you Veterans United you really made my dreams come true’
I think it’s ridiculous the amount of money Veterans United holds in escrow for taxes not yet assessed.
Julie deserves a raise after dealing with my closing. She was an amazing person to work with and I was extremely lucky to have her on my team. She helped every step of the way. Keeping Lucas and the whole team in the loop.
Very helpful
Ryan and his team were awesome. Ryan is my go to guy for home buying. Each member of his team executed the mission perfectly which to make the home buying process as stressless as possible. Great work and thank you so much.
Buying Real Estate brings stress and duress along to keep you company. You need a team to support you and Veteran United, especially Jeremy parted the critical information into simple actions. Delivered again. I am a repeat customer by choice it was Jeremy I wanted on the purchase team. Well done and thanks
Great communication and service by my entire team
Felt a little pressure from the security team to purchase a system from VU. Not a fan of that that “salesman” type experience.
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Everyone is great
Veterans United was to me the best place to go for Veterans to buy a house! The team we had went out of their way to make sure our home buying went fast and easy. They kept us informed about everything and we're very responsible and professional. Thank you Alex and Drew for all your help in buying our new home. God Bless you both and your families!
