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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,138

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

My initial interaction with veterans united came from my attempt to secure a VA loan. Bureaucratic red tape prevented me from going forward. Aaron suggested I secure conventional financing, and walked me through that process. His calm approach alleviated the angst I felt as my closing deadline approached.

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Thanks to veterans united for making our first homebuying experience feel that much more worth it. I really felt they are on our team and we are so grateful for them!

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

I am, was a first time homebuyer, and the entire process was a little overwhelming for me. OK, a lot. But anytime I called, I was always able to get through and the few times I didn’t, the return call was a matter of minutes. Fantastic service. But also truthful and straightforward which is what I appreciate in anyone I do business with. I would absolutely recommend again.

headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

4.5 out of 5 Stars
Would Recommend
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

4.5 out of 5 Stars
Would Recommend
headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

5 out of 5 Stars
Would Recommend

Very competent and friendly. I had a very smooth homebuying experience thanks to Drew, Matt, and everyone else. You guys rock! Keep up the good work 👏

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Everyone that helped me in the loan process should get a raise simply because they had to put up with a cranky ass cantankerous old man like me who got mad as hell all the time because it seemed like no matter how much information I sent it was never enough and I had to go back four and five times and get more information to keep everybody happy. But in the long run they tolerated me so they all deserve more money simply because they had to put up with me

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

0.5 out of 5 Stars

We will never being using Veteran's United to purchase a home again. We had an awful experience with communication, customer service and overall process of purchasing the home. As a company that directs its business only to military members and their families, this has been the most discouraging and frustrating process working with the loan team. We had issues with repeated requests for unnecessary documentation, frequent badgering phone calls from loan officers but when we tried to call, no one would answer or return voicemail messages, and blatant misinformation. We were over charged for items that our closing contract explicitly stated was not our responsibility to pay, and we had to get the numbers amended down multiple times. When asked for clarity on why closing cost were raised significantly, were told it was a mistake and they would get changed but never did. We ended up being forced to sign the documents without the final corrections so we weren't homeless while trying to get everything corrected and Veteran's United ended up costing us almost $2,000 in unplanned and unnecessary charges. It felt like they were trying everything in their power to make sure we didn't get a house.

Response from Veterans United

Hi Timothy,

I’m really sorry to hear about the issues you faced throughout the process. We know that PCSing and navigating new employment while buying a home can be overwhelming, and I can only imagine how stressful this experience was for you. It sounds like communication and guidance fell short when you needed them most, and I’m sorry we didn’t deliver the level of service you expected or deserved.

We’d love to look into what happened with your closing costs and the extra charges you mentioned. If you’re open to it, please reach out to my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can review the details and see what we can do to help. Your feedback is important to us, and we want to make sure no one else has this kind of experience in the future.

5 out of 5 Stars
Would Recommend
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

4.5 out of 5 Stars
Would Recommend
headshot image of Misty Ransdell

Loan Officer: Misty Ransdell

NMLS# 2447921

5 out of 5 Stars
Would Recommend
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Overall Jason and the entire team at Veterans United and Rob Hesington as my realtor did great. I will continue to give Veterans United the opportunity for future home purchases or refinancing options. Thank you so much

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

4.5 out of 5 Stars
Would Recommend

Fantastic team with Emily, they were always upfront and honest about everything. Was very informative and genuine.

headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend

I am very happy

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

4.5 out of 5 Stars
Would Recommend
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

This is the 2nd time I used Veterans United and I wouldn't dare use anyone else. The staff are very kind, professional, and fun to talk too. They have a personal touch that makes them stand out above anyone else. I always recommend them to anyone I hear wanting to buy a house or refinance. Top notch!

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars
Would Recommend

I also worked with Dustin. He was very helpful, friendly and professional too. I enjoyed working with him and Celina.

headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

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4 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Veterans United home loans was great to work with, they were great. Thank you to all who worked on my loan.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

4.5 out of 5 Stars
Would Recommend
headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

More Reviews

See all 424,138 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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