My Veterans United team had all my documents prepared and ready to sign in an efficient and timely fashion. They were constantly in contact with me throughout the entire process and made the complex process run very smoothly.
very professional and helpful
Excellent company for veterans. Thank-you for all your help Michael, Mason and Lauren.
David and his team were there EVERY step of the way. They were outstanding! Thanks to David and the WHOLE TEAM!
Veterans United, was very responsive, respectful of our needs! Helped us get into our home, smoothly and easily. They help us even when no one else would, thanks to all the people who were involved!!
Overall the service was very good from the Loan Coordinator standpoint but had some issues with some inconsistent information with the initial loan estimate and the final closing costs associated. We also had issues with setting up the signing for closing documents since we were purchasing a property out of state. It ended up all working out but came down to the wire. I’d still recommend Veterans United though because I thought my loan coordinator was awesome. Thanks for all the help Matt!
Overall the experience was fantastic. The team did their best to stay in contact with me about everything and keep the process moving in a positive direction.
Working with Jason and his stellar team was an extraordinary experience. I would recommend VU to my friends.
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I think that more closing cost options would be great help for Veterans that doesn't have the money. Have a program where Veterans could choose between no down payment or no closing cost.
Everyone was Very Professional and pleasant to work with. All were awesome with handling my account and getting us the home that my wife will enjoy making it our own. Lori Casa inside and me Casa outside.
Great tem to work with. Kept me informed threw the whole process.
Great service, fast response made the home purchase process pretty easy!
The service has been really great. They walked me through all processes and explained everything. Grateful for everything they did
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Veterans United was there at every turn, no matter how many questions I had, they were there to answer them and were very supportive! I highly recommend that anyone who is buying a home would use them. I would do it all over again with Veterans United!!!
Constant request for information that was all ready uploaded was extremely fustrating.
Response from Veterans United
Hey Garvin,
That does sound incredibly frustrating, and I'm really sorry you had to go through that. If you’re uploading documents and still getting asked for the same things, I can see how that would feel like we’re not paying attention—and that’s not the experience we want for any of our borrowers.
I'd really like my advocates to dig into what went wrong here. If you’re willing, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to get in touch anytime and we’ll follow up as soon as we can.
