Veterans United have been great from day one. I started working with them last year and they were very helpful in getting my credit where it was supposed to be and after that process was down the loan department was amazing. The process was so fast and easy that I was surprise in closing on my new property in 30 days. I want to thanked my whole team and the Veterans United staff on all the hard work and process to get me and my family in our forever home.
I highly recommend Veterans Home Loans to anyone looking for a VA loan. The very experienced, knowledgeable team are friendly and easy to work with and walk you through each step of the process. They make it simple and the whole experience was great!
They screwed my loan up from get go. I had no faith in them that they could get me to closing. Too many excuses.
Response from Veterans United
Hi Howard,
Thank you for bringing this to our attention, and I'm really sorry to hear about your frustrating experience with your loan process. It’s disappointing to know that you felt we fell short which caused you to lose faith in our ability to get you to closing.
We strive to provide a smooth and reliable service, even when unforeseen circumstances occur and loan products need to change or adjust. Regardless, it sounds like we missed the mark with too much defense and not enough offense in communication.
Our Client Advocate team remains availble to field suggestions on how to best serve you so we may ensure others do not have the same experience. To get reconnected with your client advocate, you please reach out directly to 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Great team, second time buying with Veterans United. Always impressed with how easy the process is.great customer service
Jeff and his whole team were awesome. Jeff always made himself available even on weeks for any questions I may have had. He made sure I understood everything along the way and went the extra mile to ensure everything involved in the loan process went smoothly.
My real estate agent Tiffany was great and super involved in finding us our new home. She was always very professional and courteous.
I would work with this whole team again!
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Overall great team, everyone was very helpful and patient with us. I would highly recommend you guys.
Great experience..Motivated team.easy process
This entire process seemed like it would be stressful. Thanks to the entire team; Juliana, Kurt and Ms. Sharry, I came through this with a home for me and my boys, a better knowledge of the process and a sense of understanding when it pertains to buying a home. The process was easy because of them and I am thankful that I had this great team to work with.
I would highly recommend Nancy, Catherine, Whitney, Nicole, and the entire lending team and the title team professionalism and personable The way they all worked in unison. Thank you for fulfilling my dreams
After the first conversation really I was at ease. The knowledge they shared and how effective and consistent the communication was between everyone was amazing. I would hands down recommend this team or even Veterans United to absolutely anyone! Thank you for taking care of not only me, but my family too. From the bottom of my heart it means everything to me.
