I would never want anyone to go through what I went through from missing my closing time twice, to my closing number wrong 3 times while I’m at the closing table and I have to correct it. Terrible communication throughout the whole process. I reached out to Steve’s supervisor who did absolutely nothing. Just a bad ran organization.
Response from Veterans United
Daniel, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Veterans United made our first time home buying experience overall great! As new home buyers, we had a lot of questions that our whole team could answer! There was a lot of paper work needed but as soon as I gathered the paperwork, they moved the process along fast! We applied mid July and got approved within a couple weeks. What took the longest in the whole process was just trying to find our perfect home! We closed Sept 30. From start to finish was only around 2-3 months! I’d definitely recommend using Veterans United! We are so happy in our new home and want to say thanks to our loan team and Veterans United!
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We are very pleased to still be financing our home through Veterans United. They made our initial purchase of our home so easy, and our refinance one year after was even easier! They recommended we refinance at this time because the rates were lower, and we wound up saving over $100 a month and we couldn't be happier about that. We feel that Veterans United always has our best interest in mind, is very clear with us about the home buying and refinancing process, and is deserving of our business! You should see for yourself!
Overall, I am very pleased with the home buying process and Veteran's United. I'm a first-time buyer and my realtor was a first time VA loan. Even with our novice experience, Veteran's United made it easy and streamlined throughout the process.
Veterans United is one of the most structured and reliable lenders I’ve had the pleasure of working with. Professionally (as a realtor) and personally (for all my personal needs).
To all of my Veterans. If you are able to get Shane Bratkowski, you are in good hands! This organization is good to work with and very responsive.
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The concierge and home insurance was subpar wouldn’t recommend to anyone
Overall great experience!
