A very good company to work with.
Overall very frustrated and not happy with the process. Initially Jeremy was very responsive and easy to get ahold of. After we had an accepted offer and were in underwriting it became very difficult to get a hold of him. Emily who was supposed to be our main point of contact during this process was practically impossible to reach. Never answered her phone or returned voicemails. It took her two days to respond to an email which she didn’t even reference and just was asking for more things. Only towards the end when I became very frustrated and began to relay that through the text messages did she start to respond. The week of closing was the most frustrating and not any easier to communicate. They were asking the realtor for documents that were submitted weeks ago. After agreeing to close on 10/9 at 9am the process was delayed over 4 hours. All Jeremy did was blame other people and have excuses for everything. 10/10 would never work with him again and will tell everyone I know I don’t recommend Veterans United.
Response from Veterans United
Bryan, A member of our Client Advocate team is available to be informed on what our team may do in the future to help prevent a similar delay. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback. We want to thank you for your service and for choosing Veterans United.
Great service and very friendly.
The whole staff did a wonderful job and took the time to answer all of are questions and also emails.
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We cannot recommend Veterans United more highly. Everyone we dealt with was very professional, helpful and knowledgeable.
Great first home buying experience. I will use them again for my next home purchase without a doubt
My homebuying experience went better than expected. Smooth transition from beginning to end. My whole VU team was exceptional and kept me informed and answered all my concerns. Took a little over 30 days to close.
Thanks, I'm a first time homebuyer!!Nick Holman, Rebecca Fowler
Tim Bryant, Ronni Niswonger, Sean Dobkins
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I would definitely recommend Veterans United! Especially to first time buyers! My VU Team is very professional, and I absolutely enjoy working with them.
Also Lauren my loan officer was outstanding. Without her and Denise none of this would’ve happened at the rate it did.
