The process was pretty easy, however, the fact that it took almost 90 days to refinance my home was frustrating.
Last home I purchased was nearly 9 years ago and to say a lot has changed since then is an understatement. I was very impressed at the fluidity of the process, especially being able to sign documents from my phone if I was busy. Questions were answered promptly and in a manner I was better to understand. I would highly recommend VU and wished I would have gone through them the first time I bought a home.
Would definitely recommend, thanks again!
At first we had a different agent that VU referred us to, Jenni Goodin. It was almost impossible to get ahold of her and she cost us a chance at a potential property (which in the end worked out in our favor). After we drove in to Kansas City from Saint Louis and took time off of work, she never got back to us about scheduling viewings of other houses that we wanted to see. Then after a day and a half of trying to get ahold of her she finally sent us the following message (verbatim):"I spent a lot of time trying to weigh this out Darren and I feel like with the housing market like it is there's not very many available homes in any town that you and Samantha are looking at I don't mind doing Richmond Polo possibly Cameron but I cannot do Edgerton or Cleveland. ¿what's the price of gas going up it is 70 miles one way to Cleveland and pretty much the same to Edgerton from Richmond I don't want to stop you folks or hold you up any longer .¿I don't think that will allow me to do just part and another agent to do part I've never really experienced that with them.¿I'm going to email your veterans United team.¿¿I apologize and I thank you for your patience ¿¿"I would give this agent a 1/10 and WOULD NOT RECOMMEND her to ANYONE. The agent we eventually got (Terry Burks) is from Lee's Summit, MO which is ~50 miles away from our new home and was more than willing to come out as needed while Jenni is from the same town as the new home. Also, we would have understood if she had only told us that some of those houses that we had listed were outside of the range that she would work in, but she never communicated any of that with us as it she would not respond to any communication for hours/days.
Veterans United and specifically Tim Langdon were great to work with. I STRONGLY recommend this company for all of your mortgage needs, whether buying a new home or refinancing one. Best. Team. Ever.
Josh was always punctual with information and communication... not sure you get much better than that.
Thanks to everyone on the team. I understand how much goes into home buying now so I appreciate your help. I will be enjoying my new house because of everyone dedicated service. Thank you
Awesome.
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very grateful...
Ready to see for yourself?
Experience first-hand why 368,899 homeowners give us a perfect score!
If any veteran is looking to buy a house in southern california get a hold of real estate agent Dan P. and loan officer Kasey they are a great team.
I have been in the real estate development business for decades and have dealt with many home loan organizations. I can say that Veterans United has been the most outstanding organization I have come in contact with. The professionalism, knowledge, customer service and thoroughness rates at the top of the industry. My hat goes off to the team and I salute everyone for their effort and assistance with the consummation of our loan.
If you want an honest, fast and efficent home loan I strongly recommend using Veterans United Home Loans, specificaly I would recommend Bill Musick and his loan team for all of your hpome loan needs. Efficient, Honest, and expediant! Straight on target!!
We also really tested our loan associate Amy. She was more than likely ready to be done with us, but she handled our stresses as well.
Second home buying experience and both times have been with Veterans United. A professional and knowledgeable organization, highly recommended.
