If you are shopping for a mortgage or refinance don't look any further than Veterans United. They will take care of you with true transparency.
Great rates! My closing company said my rate was the lowest they had seen. Very friendly and courteous staff. Although I didn’t really need it, the concierge service is great to offer as well to help with finding local utilities and services. My loan officer Dustin kept me informed and was always available and quick to return calls.
The “To Do” list is easy to use to upload documents.
Would highly recommend.
Working with VA United was the best experience we could have hoped for. From beginning to end the whole team was so helpful, knowledgeable and fun. It was truly a good experience that I would recommend to any vetern thinking of buying a home.
Thanks for being great
We are return clients because of the great rates and some of the best, if not the best customer service available. Especially our loan officer who we requested by name for the second time. Everyone we worked with was courteous, professional and competent. Highly recommended, especially if you are a Veteran!
The service was great for the first 50% or so. After moving to underwriting, I could never get ahold of anyone. I left voicemails, called several times a day, sent texts and emails. If I got a response, it was via email at 9pm. Closing ended up being delayed three different times and the rep was not communicating with me or my realtor. I had previously recommended a friend to Veterans United, but I have since called to redirect them and avoid the hassle.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Wesley, we value your patience and commitment to sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
I’ll ONLY do business with Joel. He’s been our loan officer for more than six years now and as long as he’s still with VU, I’ll keep using VU every time. I hope VU realizes the type of quality person Joel is. You don’t normally find resourceful, kind, and genuine people like Joel in the home buying business. I’d describe him as a brightly shinning star in the process.
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Veterans United is so amazing. Our loan was sold to another lender and I experienced the difference in a good mortgage company. When we refinanced with Veterans United, it was quick and painless just like when we made our orginal purchase. Buying a home can be very stressful, but Jeff and Veterans United made everything as stress free and seamless as possible. Thank you!
We loved working with Tessa from Blackacre Title Company. She explained everything and was very polite and easy to work with. As first time homebuyers, we were nervous about signing so many documents but Tessa made sure we understood everything we were signing.
