we had a great experience with veterans united the first time we bought a house This time was a great disappointment.
Response from Veterans United
Jeremiah, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team
I appreciate all of you
Overall my experience was positive with Veterans United. My loan agent was helpful and easy to work with which is most important when you’re making the largest investment for your family. I got a good rate and now a lovely home to show for doing business with Veterans United.
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Exceptional service!
Our Real Estate Agent, Amy-Noelle Gallo was amazing!!! She was there for us when we needed her. She was always available and willing to help. Great energy! Great mind! Very professional! Our Loan Officer Tony Theberge was OUTSTANDING!!!!....He kept us in the loop the whole time and was a great advocate for us. We really appreciate him for getting us through this process. Thanks to Tony and his team at Veterans United, we get to enjoy our Forever Home!
If I left a long drawn out epic review (which this team completely deserves), it still wouldn't do them justice and you probably wouldn't read it anyway. OUTSTANDING PEOPLE, OUTSTANDING SERVICE, HIGHLY RECOMMEND!!!
I would highly recommend Vetrians United Home Loan to any Veteran that is looking for a home loan or refinancing one.
Second home buying through this organization. Respectful of your budget needs and will work hard to find the house you can grow a family. If it ever comes to a third home I will be reaching out to them.
There seemed to be way to much paper work required to get my loan approved. It seems that this procedure could be reduced. One of the main things that I found irritating was the fact that you wanted me to pay all my credit cards to zero and then not use them. I have a lot of things going on and I feel that all you should have needed to know is that I paid my cards off in full each and every month. With a credit score above 800 it shouldn't have been as difficult to go through this process.
Response from Veterans United
Lawrence, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
