The process was 30days. It was very stressful. The earnest money was not explained on how it needed to be paid and I had to come up with that total again on top of the closing cost. The underwriters wanted so much stuff that I didn't know I had the house for sure until the day before closing, due to the agent making me think it could fall through at any point.
Tanner was especially helpful too!
First time home buyer, the process was easier than I thought. Everyone answered all my questions and were helpful along the way. Made the experience smooth. Thanks to everyone invovled
The title company was unprofessional. I had to call them to see if I could get my keys. They almost forgot to return my earnest money.
The home buying experience was made enjoyable by the constant support. As well as the fast turnaround time from start to finish.
Ready to see for yourself?
Experience first-hand why 353,333 homeowners give us a perfect score!
Thank you Josh and Preston, we have purchased several homes and this was the most pleasant experience. You are very professional and knowledgeable about your home buying process and I highly recommend you and your team. We will be talking to you soon as the rates drop.
Thank you so much
Suzanne Mike and Enriquea were amazing team to work with. The mobile app was so easy and convenient it felt like a scam! Amazing company that I will for sure work with in the future.
Overall I would like to say thank you to everyone for the hard work. Made the process smooth. Got everything done before closing date. Just a wonderful team to work with.
Always made sure I understood what I needed to do and made me feel welcomed. Also made sure that I knew what to look for and were patient with me and my questions
The whole team, helped ensure our move was as smooth and easy as possible. And also help accommodate us moving in a short time frame. I thank this team for all their help and support!
I will always recommend Veterans United because of all of the work that they did to get me into my new house. I would like to thank Visual and his team for going out of the way to get this done
We always shied away from what we thought we knew about a VA loan, nervous about all of the red tape. We are witness now that Veterans United can do it all - a seamless, well designed, turn key operation whose goals matched ours, step by step by step. It would be our hope that other Veterans allow VU to serve them, not so much through a perfect journey, but a high road supported through knowledge, trust, friendship, education and mutual goal of serving those who have served.
Ready to see for yourself?
Experience first-hand why 353,333 homeowners give us a perfect score!
N/A
Outstanding Team. Team really cares about us. This is are second house purchase with them and will use them on the next house. Great job to everyone.
Tyler helped me through a lot with the home buying process. He even filled in the gaps when our realtor couldn’t or wouldn’t. Get this man a steak dinner immediately. You owe one to Austin Bickmeyer as well. He’s amazing too
Phil Stroessner- He always seemed like he was reluctant to work with me especially after I told him I didn't have the money to pay for the appraisal and he told me it would be "coming out of his pocket" from that point he always seemed short and rude with his responses.
Trenton Monnig- talked to the guy once the entire time on the phone and responded to one email he sent other than that he wouldn't call me back after multiple attempts to get ahold of him in the beginning and after not hearing back I had to seek answers from Phil and my real state agent Sonja so if it isn't his job description to answer phones then he should tell everyone when he first talks to them.
*Other than those issues I had a somewhat pleasant experience, I don't plan on doing it again anytime soon though. Lol I plan on staying here at this house you guys helped me buy for the rest of my life.
Response from Veterans United
Hey Tracy,
Thank you for laying all of that out—it means a lot that you’d take the time to share such detailed feedback. I’m really sorry your experience with our team left you feeling dismissed and unheard, especially at a time when you were doing everything you could to make homeownership work. You should never feel like you’re being judged for asking questions or needing support during what can already be a stressful process.
It’s also frustrating to hear how hard it was to get a response when you needed one. Communication—especially early on—is so important, and I’m sorry we didn’t step up the way we should have. I know you said you don’t plan on doing this again anytime soon (understandably!), but I truly hope if you ever do, you walk away feeling supported from day one.
If you’re open to it, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but get in touch whenever it works best for you.
And congrats on the new home—wishing you all the best in your forever place.
