The entire process was smooth from start to finish. This is my second time working with Veterans United and the service has always been exceptional! Thank you for what you do for those who are serving or have served!
The additional stress of submitting document after document instead of an all or mostly encompassing list of required items was my biggest complaint. I feel that knowing what could have possibly been coming could have made it a little easier.
Veterans United made a very complicated process seem very easy. From pre-approval to closing everything went smoother than I expected.
What a well organized company! The process from first contact to closing on our loan went so smoothly.
I was recommended from a buddy, I will certainly do the same and pass my positive experience forward.
nothing more to add- very simple questions which need no further explanations.
Zac and Nick from Veterans United were amazing! They were knowledgeable and great at communicating and keep me in the loop for the whole process. I will definitely use them again in the future.
I don't think it possible to have better service from your staff and I thank you for the prompt attention when I needed help.
Steve, Codi, and Andrew were very helpful and kind. They addressed all of my concerns and were very responsive via email and phone call. They did not mind my spam level of emails which was great. I am thankful to have them as the team to help buy a house.
Andy and Brandon were super helpful with answering any questions that I had making the home buying and loan process go smoothly.
They are professional and knowledgeable.
Great service and great team
Everyone that I dealt with was so helpful. , Knowledgeable and a pleasure to work with you.
Lots of issues with closing. It felt like daily there was a new requirement and documents were not fully reviewed. For example, We would get asked for another copy as first wasn’t readable, This would be sent, then a request for something else, this would be provided, then a week later underwriting would ask for the first document again as they were missing a page. If a page was missing or unreadable shouldn’t this all be determined up front. We missed our original closing date because of this.
Response from Veterans United
Hello Christopher, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Veterans united helped make my home buying experience easy. My wife was able to close on our new home and received keys, while I was deployed.
Rob and Rikki were both obviously very experienced and more than willing to work around my erratic work schedule to view properties and answer constant questions.
Rick and Lacey were amazing leaders throughout this life changing ordeal. Buying a home is major as we know, however, when you a person or team who answer your questions when you have them, you really feel the empowered to buy in and buy one (home) with confidence! Thanks Rick, Lacey and your team.
