Our experience with VUH was overall positive. VUH was able to get us the lowest rate for the lowest cost. The team assigned to us was very responsive and very helpful. I would also like to highlight Anthony Banks, my initial contact with this company. If it wasn't for him, we probably would not have continued with VUH. I found VUH from an internet search and took a chance. I almost didn't return Mr. Bank's phone call, but i did. He reassured me this was a reputable company and convinced me we were in good hands. He deserves recognition. Ms. Mcquire was also very responsive to our questions, and did well.
I’m just so very thankful to everyone at Veterans United for easing my mind when it came to buying my first home. It was truly an amazing experience.
The process begin smoothly. After a couple weeks Sarah began working on our account and there seemed to be a disconnect as to what items were required. We constantly received request for dupicate items. Sarah would call and request items after Josh had already requested them. Sarah seemed lost in the proces. In prior purchases the lender utilized a worksheet and requested all items from this form. It felt like my lender team did not communicate with each other or wiht the closing agent. This is my seventh home purchase and never had any issues with prior home purchases.
Response from Veterans United
Thank you for your feedback Loyd. We're sorry you didn't experience the service you were expecting. Our Client Advocate team will review your file to find any potential areas of improvement for us to focus our training on. We hope you are enjoying your new home.
Working with Veterans home loans was great. I certainly appreciate all that was done. Thank you.
Fast and accurate service and always proactive
Fantastic!! It was a real pleasure working with Mike and Kristin. They truly helped make things easy and were always quick to respond with any questions I had.
Ted Richardson's team made the home buying processing fairly easy.
Best refinance experience we’ve had.Kyle and Megan were the best mortgage professionals to work with, they did everything to get our loan done in a timely manner With a great interest rate. Thank you so much Kyle an Megan♥️
Bobby was available for any questions or concerns. He explained everything I had questions over. Very satisfied overall.Thanks for the cutting board very nice surprise when we walked in the house.
The team lead I started with had to go on maternity leave early ( hope Katie and her baby are doing well) Jenifer Glenn and Darin Jobe made the transition better than expected. You have fantastic people working at Veterans United. They went above and beyond with everything.
Thank you for every thing
Sydney and her Team were amazing! So thankful for their professionalism and attention to detail.
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Marie Houchen and her team are amazing, great timely work, diligent in service, always called back promptly, and just all around great work ethic
