Wonderful
No
As a First time home buyer, Veterans United was the best thing my Fiance and I could've asked for. However our Loan Specialist and his assistant were rather difficult to get ahold of throughout the process. Even when it came to finishing my to-do checklist I would do it that same day or earlier that night. It seemed we were always waiting on something to get approved on their end and would go days, even weeks without hearing from them. It wasnt until 3 days prior from closing that we heard from them and they found an error on the Appraisal report (which was done on feb 4th and they told us this on feb 18th) that we were easily able to fix in under 2 hours which cause our closing to be delayed an entire day when we couldve fixed this the week prior. Even the day of closing I didnt get the call with final closing costs until an hour after my scheduled appointment with the attorney, which is not a huge deal but when youre helping Veterans and Active duty military members that are told to meet deadlines and not miss time hacks it send mixed signals to the lendee. Iam an active duty military member who had orders to go away for a few months, I needed to ensure that my fiance was going to be in a house before I left and trust she was taken care of in that aspect. I even explained this to my team and they ensured me they would try their hardest to help us meet our deadline.
Overall my Loan Specialist and his team were hard to work with, lacked communication between all parties, and made excuses when they dropped the ball on something. I would recommend Veterans United to my friends and family, but would never recommend they work with my Loan Specialist
Response from Veterans United
Thank you for this feedback, John. Our goal at Veterans United is to help create the best situation for yourself and your family, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience
Veterans United earned 5 stars in my book! They provided me with all information needed to successfully close on a home. They were always available and quickly responded to my calls/texts/emails !! Would definitely recommend !!
The over all process was easy. My loan officer answered me every time I had a question. The realtor worked with us in finding the home and kept us informed. Overall, it was a good process.
great overall experience !
The best thing I can tell another Veteran, with Veteran United they will take care of you and make sure you have the best experience in buying a home or refinancing you home. They do not try to do any hard selling, they want to make sure you have a wonderful experience with the whole process.
We would highly recommend Veterans United. The process was effortless with an easy to use and understand portal to upload all needed information. Our team was always a quick phone call away.
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While other companies were trying to push for more expensive loan, Veterans United offered a fair deal upfront and worked with me to get a better offer in the end.
Veterans United truly stand behind their name. I have never felt so welcomed and cared for like I did when dealing with VU. Thank you.
I don’t even know how to put into words the kind of exceptional experience I had working with Ashton!! I was honestly lost with being a first-time homebuyer and he guided me (thoroughly) through every step of the way! From being pre-approved to the documentation I needed to the scheduling. Ashton made sure to not only update me every step of the way but he also went out of his way to check up in between and after closing to ensure I was nothing but satisfied with his/VU’s work and with my home. I even got some awesome gifts (door mat, cards, coin, t-shirt) from him/VU! 2 years later now: Ashton reached out on an awesome refinance program and this was even more smoother than ever. I just followed the To Do list and provided a couple documents to update his records...BAM! Title company was over to sign/close on the refi. Ashton, if you’re reading this - THANK YOU for everything, brother! And VU - you need to give this man an award! It’s rare to deal with someone of his caliber who really cares about what they do, and especially for veterans!
