Our team was excellent to say in the least! It was our first home purchase and we had zero idea of how the process went, but any questions we had or could think of were answered swiftly, which put us at ease throughout the process. We couldn't have asked for a better team to work with!
Thank you all so much!!
This is our 3rd home we have bought thru VU. We could not be happier with them.
Lindsey was amazing along with the rest of the team. Thanks for everything!
I'm a #Proud Veteran Homeowner.Thank you for all of your work. I am happy with my first house.
I would 100% recommend you guys. You made it so easy and stress free. Thank you for everything
Horrible experience when it came to your underwriters. The items we would submit sometimes just were not good enough, had to show stronger proof we are who we said we are. Was never clear upfront about list of items they needed. always sent "to do" lists with maybe 4 to 5 items, then another with 4 to 5 items, then circle back around to the first one and say "we need it again, with more clarity". We never felt we were getting the house until closing day. If it werent for Luke and our realtor Patrick we would have thrown the towel in long ago. Your underwriters act like they have the power of a king.
Response from Veterans United
Hi Laura,
I appreciate you taking the time to share this. The home loan process can be a lot, and I’m really sorry that underwriting felt so frustrating and unclear. We know how important it is to feel confident along the way, and it sounds like we could have done a better job setting expectations from the start. I’m really glad Luke and Patrick helped you push through, but I’d love for you to connect with my team so we can learn more about your experience and continue improving. If you're open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
I can only think of the positive reasons to choose VU. If you want to feel like there is a whole team working for you, you must reach out to VU.
Working with Veteran’s United on my home buying journey was such a breeze. The process was smooth and easy from the preapproval all the way to closing. My loan officer, Megan kept me informed and up to speed every step of the way. I needed an 30 day close and my team was able to do just that! Everyone was so nice and helpful. I couldn’t have asked for a better team!
I am so grateful for the expertise and warm personal touch Veterans United provided in every interaction. Really turned my homebuying process into a celebration of sorts..... thank you!
Thank you Veterans United for making one of my biggest dreams come true! The whole process was so much easier than I could have ever imagined. This was life changing for us and for that, my family and I are forever grateful! A special shout out to Matthew Reehl for being the best loan officer ever!!
In a world where "Thank you for your service" has become a punchline, the folks at Veterans United truly make you feel appreciated! Thank you VU for YOUR service to my family! Semper Fi & God Bless!
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Very helpful throughout the whole process I would recommend them to anyone.
The only problem I had with the whole process was I got told an shown one price for closing cost in the beginning then at the end a way more expensive price. Our real estate agent an Becca got it figured out in the end tho. But other then that things went pretty well.
My VU was on top of everything to make sure we closed on time. They were all professional and I loved how they were my personal cheerleaders rooting for me and congratulating me. I will recommend VU to all my veteran family and friends.
Easy home buying experience, will recommend to others!
Very awesome team. Very professional, respectful and understanding. Only thing I would tell them to improve is on the appraisal. They need to take in consideration when it's a custom home.
Thank you for everything
