I felt the process was very convoluted. It was supposed.to be done on one day and it took me a week and $200 to get the closing done.
Beau Robert's is main reason I did not walk away. She articulated answers to my questions in a way I could understand.
Response from Veterans United
Hi Shawn,
While I'm glad to hear that Beau Roberts provided clear and understandable answers to your questions and was a key reason you didn't walk away, it's concerning that the overall experience was not a smooth one and your feedback certainly highlights the need for consistency and better coordination within our team.
Our Client Advocate team is available to discuss your experience, and seek new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. Please don't hesitate to contact us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
The whole team was great. If we had any questions, they were more than willing to answer and did not get frustrated with our million and one questions. Dan was awesome, took time on his day off to give us a call. We appreciate you all and made it a smooth process for our first home buying experience. Thank you!
I had an amazing experience with the Veterans United team who were always there and ready to answer any questions we had during our home buying journey and I would recommend anybody interested in buying a home to contact Veterans United.
Thank you all for the easy transition one underwriting was done lol
Great work, smooth process with knowledgable and helpful team!
The service provided was outstanding !!!
If you are a veteran and serious about buying a home do not pass up the opportunity at Veterans United. They are really for the Vet.
I experienced the highs, the lows, and the longs of home buying during my experience. As a veteran, having a team that will fight for you when in unfamiliar terrain means the most. They were my eyes and ears, and I needed to trust them. Through group resilience and fortitude, we overcame every obstacle and they solidified a place for me and my family on earth, even better yet America. It hasn’t yet hit me how important this step in my life is, though thanks to Veterans United, I am able to achieve forward progress at a minimum.Thank you Andy, George, Suzann, Dawn, Silvie, Amanda, Catherine, Jenny and everyone behind the scenes, the underwriters, and God.
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Experience first-hand why 335,548 homeowners give us a perfect score!
Every person involved (Jamie, Montgomery, Jonathan, Conner, and Jerry) all went out of their way to pave the trail to my families new home. From South Georgia, North Florida, South Carolina, and finally Huntsville, AL. They were with us every step of the way, making sure I stayed eligible for and confident in our new home purchase. I have (and will continue to) recommend VU to any of my veteran friends.
This was such a stressful time for me however the team kept me calm and listened and showed me that they were there for me, letting me know they’ll help make this purchase of my new home a Great Experience. Which they did and I TRULY thank everyone for. Now I’m going to enjoy my home.THANK YOUKEN
Second to none, A+!!
Thanks everyone!
