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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
471,987 reviews
892 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 471,987 unfiltered reviews

5 out of 5 Stars

My home buying experience with Veteran's United could not have been better! I was able to purchase my home in another state without one setback. The electronic document signing process was so efficient and a no brainer, pardon the military terminology. Buying a home can be a very stressful experience, Veteran's United took a lot of the hassle out of the equation. I wouldn't hesitate to recommend them to my friends and family.

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars

Veterans United made my home buying experience outstanding from start to finish. The entire team made me feel comfortable throughout the process, answered every question I had, and was always incredibly responsive. As a first-time homebuyer, I had plenty of nerves, but they took the time to explain everything clearly and made the entire experience feel much less overwhelming. I always felt supported and never rushed. I couldn’t have asked for a better lender, and I would absolutely recommend Veterans United to anyone looking to buy a home. 10/10 experience!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Robert Mathews

Loan Officer: Robert Mathews

NMLS# 2741054

5 out of 5 Stars

From day 1, when I met David Fields, he's been instrumental during the entire process. He told me then, and continued to tell me, "if there's anything you need or questions you need answered, call me anytime". True to his word he was. Called several times after hours and even the holidays, but it was by accident due to the time zones and I work 2 weeks straight and get lost with, "is it Monday or Saturday", type thing.
But yes, I couldn't have done it without the assistance of this great team. A truly collaborative team.
One thing is to have tools readily accessible as an employee, and another is mastering these assets that have been provided to the team. One can really notice the streamline program that has been developed for customers like me. But ince again, I bring it back to the professional that masters their craft. This entire team are truly masters of their craft.
So YES, I would highly share my experience with anyone and definitely recommend Veterans United.!!

headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

4.5 out of 5 Stars
headshot image of Michele Young

Loan Officer: Michele Young

NMLS# 408897

5 out of 5 Stars
headshot image of Melissa Seboldt

Loan Officer: Melissa Seboldt

NMLS# 1061400

5 out of 5 Stars
headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars

Aaron and his great team of Kaylyn and ShaNiece stayed on top of all my beds and were very responsive to any needs that I had.

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars

Hunter and his team were phenomenal for the entire process from my initial application in November 2025. Hunter followed up periodically (which I loved because if there is one thing that will turn me off from working with someone is being to pushy) just to check in. As my agent and I started getting into looking at houses Hunter was always there to answer questions. This was a huge deal for me as I was navigating the home buying as a single mom and I was very nervous! I would highly recommend Veterans United and more importantly, Hunter and his team!

headshot image of Hunter Hukari

Loan Officer Team Lead: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Photo submission from Dwayne B.

Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars

Ashley was wonderful to work with and very fun spirited making it a comforting process thank you dearly ☺️

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer Team Lead: Derek Harmon

NMLS# 1894236

5 out of 5 Stars

John, Jerod, Katie, tanner, and anyone else who worked on getting us our house were amazing!! Always available when we needed them and were great with explaining the ins and outs of home buying. Couldn’t be more grateful!

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

Great experience. Felt welcomed, guided through the process, felt like I wasn’t pressured or treated like a child.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars

Made it super easy and less stressful for being a first time home buyer!

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

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5 out of 5 Stars
headshot image of John Kiely

Loan Officer: John Kiely

NMLS# 2709243

5 out of 5 Stars
headshot image of Ashley Khederian

Loan Officer Team Lead: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars

My reps were amazing they slow walked me through every step of the process explaining things sometimes again and again so that I was clear and content

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4.5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer Team Lead: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Photo submission from Derek M.

To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars

Casey and his team did an outstanding job processing my mortgage.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

2.5 out of 5 Stars

Issue #1) Problems (plumbing) were discovered during the initial inspection of the house. We asked that the plumbing be fixed before we buy the house. The home inspector told our realtor that the plumbing was fixed (corrected). The realtor didn’t do a follow up to confirm the problem was fixed. When we moved in, we discovered that the problem was not fixed. (It was still the same, no attempt to fix it) We are still trying to get the problem fixed but running into dead ends.
Issue #2) We were told that the standing grey water (2-3 inches deep) approximately 12-15 feet in diameter over the septic tank was normal. Come to find out that’s not true. Also, according to the next-door neighbors, the previous owners had a septic truck come out and do some work on the tank about 10-14 days before we moved in. This was not relayed to us or anyone else. Multiple people (neighbors, yard maintenance and handyman) have told us there is a problem with the septic tank. So no assistance with that currently.

headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

4 out of 5 Stars
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

4 out of 5 Stars
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

4 out of 5 Stars

Be patient and complete your to do list. Don't put off things and things will happen on time.

headshot image of Dalton Reiter

Loan Officer: Dalton Reiter

NMLS# 2770599

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