Thanks to Celina Mowrey and Jordan Webber for their outstanding help.
Very easy to deal with. Stayed in touch through whole process.
Everyone in this office is amazing! I have used them twice, and would use them again! Kala and Marty are very helpful, and will do anything and everything to help with the process!
We have worked with Eric and his team several times over the last decade. He and his team answer questions and walk you through the process. He takes time to listen and creates an atmosphere of trust. Highly recommended!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
As painless as it gets for a Re-Fi, I don't even think I had to send any updated docs. All my debt is paid off and my monthly cash flow will increase significantly. Jason and Tiffany are an A+ Mortgage team, thanks again Jason and Tiffany!
The whole process was very easy on my part. I was guided each step along the way and was always updated and informed about the current/next step on the process. The app makes it very easy to upload required documents. Very satisfied with the level of care and concern that was shown by both Lynn and Tim. They were fantastic in every way!
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Very difficult case. They stuck with us.
Thank you Veterans United. You guys have the greatest team. This home purchase was my second with you guys and both times it was the best!! I highly recommend Veterans United!!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Ryan was great
My second time using Bryant and his team for a home purchase. Amazing service, quick and painless process. An absolute pleasure to work with this team.
Brian Poterbin, Kate Keating, and the entire VUHL team were exceptional throughout the entire home loan process. Every team member provided prompt, professional, and outstanding customer service from start to finish. They consistently went above and beyond to keep me informed, answer my questions, and make sure I felt supported every step of the way.This was by far the best home-buying experience I’ve ever had. I truly couldn’t have asked for a better team, and if I could give a higher rating, I absolutely would.
Veterans United made things easy and with open communication. Jon and Kyle were always there to answer any and all of our questions. This is our second home with Veterans United, and I can not imagine any other way of buying a home and will recommend anyone to use Veterans United.
We had an extremely stressful, disorganized, and untimely experience with Veterans United. My client said they would never use them again after our experience. We had an 11 day delay on closing because of items that should have come up previously but waited to be brought up until the week before closing. Terrible communication and response.
Response from Veterans United
Hey Timothy,
I’m really sorry to hear how stressful and frustrating this experience was for both you and your client. Delays so close to closing, especially when concerns feel like they should have been addressed much earlier in the process, can create a lot of unnecessary stress and uncertainty. I can understand why the lack of communication and responsiveness left such a negative impression.
We know how important it is to keep everyone informed throughout the homebuying process, including agents and borrowers, and I’m sorry that didn’t happen here. An 11-day closing delay is significant, and it’s understandable that your client walked away feeling disappointed after the experience.
I’d appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda and Greg supported and advocated for the purchase of my home. They helped me navigate the underwriting. After they told me, I was approved for the loan I became very emotional, after going through years of grieving therapy. I am no longer a homeless veteran. They saved my life. I will never forget them.Thank you
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
Throughout the process, I always felt confident that I was in goods hands.
Professional! Prompt! Courteous! The entire team blessed our home loan experience with their excellent assistance!
