The whole process when smooth and fast, I had multiple people working with me in getting loan.
Easy, easy procedure. Provide some paperwork and sit down with a cup of coffee. The next thing you know you are closing on your dream home. I’ve bought four homes, this was the easiest for me. I can’t say enough for the VU staff!
We truly could not have asked for a better loan officer than Miles! From the very beginning, he was incredibly patient, knowledgeable, charismatic, and just genuinely enjoyable to work with. Going through the mortgage process can be stressful and overwhelming, but Miles somehow managed to make the entire experience feel much easier and a lot less intimidating.
One of the things we appreciated most about Miles was his patience. We had plenty of questions throughout the process, and not once did he ever make us feel like we were asking too much or bothering him. He always took the time to explain things in a way that made sense, walked us through what to expect, and made sure we felt comfortable before moving forward. That kind of patience and reassurance means so much when you're making one of the biggest financial decisions of your life.
Beyond being great at his job, Miles has such a charismatic and personable personality that made working with him feel less like a business transaction and more like working with someone we had known for years. He was easy to talk to, always positive, and somehow knew how to keep things light even during the more stressful parts of the process. We genuinely looked forward to talking to him!
What really stood out to us was that we never felt like we were simply another loan or another number. Miles made the experience personal, and we always felt like he genuinely cared about getting us across the finish line and into our new home. Having someone like that in your corner makes such a huge difference.
We are incredibly grateful to Miles for all of his patience, guidance, and support throughout this journey. Buying a home is such an important milestone, and we will always remember the people who helped make it happen.
If we ever decide to buy another home, there is absolutely no question that we will be reaching out to Miles again. We would recommend him without hesitation to our friends, family, or anyone looking for a loan officer they can trust. If you're fortunate enough to work with Miles, you're in great hands.
Thank you, Miles, for everything you did for us and for helping make this experience such a positive and memorable one. We couldn't recommend you enough!
The entire staff is amazing my entire process was seemless and stress free
My home buying experience with Veteran's United could not have been better! I was able to purchase my home in another state without one setback. The electronic document signing process was so efficient and a no brainer, pardon the military terminology. Buying a home can be a very stressful experience, Veteran's United took a lot of the hassle out of the equation. I wouldn't hesitate to recommend them to my friends and family.
Veterans United made my home buying experience outstanding from start to finish. The entire team made me feel comfortable throughout the process, answered every question I had, and was always incredibly responsive. As a first-time homebuyer, I had plenty of nerves, but they took the time to explain everything clearly and made the entire experience feel much less overwhelming. I always felt supported and never rushed. I couldn’t have asked for a better lender, and I would absolutely recommend Veterans United to anyone looking to buy a home. 10/10 experience!
From day 1, when I met David Fields, he's been instrumental during the entire process. He told me then, and continued to tell me, "if there's anything you need or questions you need answered, call me anytime". True to his word he was. Called several times after hours and even the holidays, but it was by accident due to the time zones and I work 2 weeks straight and get lost with, "is it Monday or Saturday", type thing.
But yes, I couldn't have done it without the assistance of this great team. A truly collaborative team.
One thing is to have tools readily accessible as an employee, and another is mastering these assets that have been provided to the team. One can really notice the streamline program that has been developed for customers like me. But ince again, I bring it back to the professional that masters their craft. This entire team are truly masters of their craft.
So YES, I would highly share my experience with anyone and definitely recommend Veterans United.!!
Jon, Jason, Kyle and the entire team were incredibly helpful from start to finish. They made the process so straight forward and helped me throughout the journey from getting pre-approved for my home loan to supporting me to the closing day finish line!I got a very competitive interest rate that really helped me stay on budget, I cannot recommend Veterans United enough!
Aaron and his great team of Kaylyn and ShaNiece stayed on top of all my beds and were very responsive to any needs that I had.
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Hunter and his team were phenomenal for the entire process from my initial application in November 2025. Hunter followed up periodically (which I loved because if there is one thing that will turn me off from working with someone is being to pushy) just to check in. As my agent and I started getting into looking at houses Hunter was always there to answer questions. This was a huge deal for me as I was navigating the home buying as a single mom and I was very nervous! I would highly recommend Veterans United and more importantly, Hunter and his team!
Ashley was wonderful to work with and very fun spirited making it a comforting process thank you dearly ☺️
John, Jerod, Katie, tanner, and anyone else who worked on getting us our house were amazing!! Always available when we needed them and were great with explaining the ins and outs of home buying. Couldn’t be more grateful!
Great experience. Felt welcomed, guided through the process, felt like I wasn’t pressured or treated like a child.
To everyone involved in my process to purchase this beautiful home, I would like to thank each and everyone of you for the amazing work you did thank you and may God bless you all. Our realtor Laura she definitely showed my wife and I how to relax doing this whole thing and never left us in the dark, she was absolutely amazing
Made it super easy and less stressful for being a first time home buyer!
Issue #1) Problems (plumbing) were discovered during the initial inspection of the house. We asked that the plumbing be fixed before we buy the house. The home inspector told our realtor that the plumbing was fixed (corrected). The realtor didn’t do a follow up to confirm the problem was fixed. When we moved in, we discovered that the problem was not fixed. (It was still the same, no attempt to fix it) We are still trying to get the problem fixed but running into dead ends.
Issue #2) We were told that the standing grey water (2-3 inches deep) approximately 12-15 feet in diameter over the septic tank was normal. Come to find out that’s not true. Also, according to the next-door neighbors, the previous owners had a septic truck come out and do some work on the tank about 10-14 days before we moved in. This was not relayed to us or anyone else. Multiple people (neighbors, yard maintenance and handyman) have told us there is a problem with the septic tank. So no assistance with that currently.
