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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,882 reviews
409 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,882 unfiltered reviews

5 out of 5 Stars

Craig and his team were exceptional getting us the exact parameters we desired for our home loan, even going as far as adjusting terms the final week prior to closing. His team understood our situation, attempting to sell in one location and purchase in the next as part of a military transfer, and were able to expeditiously respond to our many concerns along the way in a helpful and confidence-inspiring manner.

headshot image of Craig Anderson

Loan Officer Team Lead: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars

Thanks much smooth easy process great employees

headshot image of Chris Hodge

Loan Officer: Chris Hodge

NMLS# 2740719

4.5 out of 5 Stars

The VA should be allowed to reassign VA appraisal agents when scheduling becomes an issue. We had to keep asking for employment extensions due to the appraiser not being reassigned. I feel that there should be a time line in which an appraiser has to complete the appraisal to allow closing to happen on a certain date. It makes it very frustrating toward the end of everything, even after being approved through underwriting, to have a closing date change multiple times due to one person.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars

The entire process was amazing! Harry Basnight’s team was on top of everything from start to finish. If I had a question, it was answered. If I had a concern, it was addressed. If there was something I missed, it was brought to my attention.Harry and his team made my wife and me feel completely at ease and helped eliminate a lot of the stress that comes with purchasing a home. We are so fortunate that we chose Veterans United, and I would absolutely recommend Harry and his team to my friends and family!Thank you, Harry and team, for making the home-buying process such a great experience!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Photo submission from Vyolette D.

Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Excellent service, excellent deal. Appreciate everyone’s support accommodating a tight schedule. Instructions were clear and concise.

headshot image of Kyle Gardner

Loan Officer Team Lead: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars

Jamie and Derick were really great to work with. They walked me through all of the steps along the way and were very supportive. I really liked the portal for the loan process. It made everything that I needed to take care of very clear and easy.

headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

5 out of 5 Stars
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

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5 out of 5 Stars
headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars

The entire process was easy with Veterans United. They give you an easy to use portal and tell you exactly what you need to upload. Compared to NFCU and USAA this made it super easy. The team here in Fayetteville were outstanding and I couldn't be happier with this process.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars

They where absolutely amazing help throughout the process and answer every question we had

headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars

Ali and her team are amazing, we would highly recommend them. Since we used a custom home builder, the entire process took a year and the Veterans United team walked us through every step of the way. We were living in Ohio and building in Virginia, so there were some unique challenges that Ali and her team helped us deal with. The team made this the smoothest home buying experience that we ever had, even utilizing a custom builder and a VA loan. I would recommend them to anyone looking for a reliable trustworthy lender.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

This was our 3rd house with Mo and Veterans United. This has been a great experience. Mo and Tiffini are wonderful, they make the entire process less stressful and I trust them completely. Of course I recommend them to my friends because they are the very best!!

headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Photo submission from Lindsay D.

Veterans United did an absolutely amazing job! They worked so hard to get us into our home and in such a timely manner. We couldn’t be more thankful for their help and hard work. Fantastic experience from beginning to end. Thank you!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars

Our VU team was absolutely fantastic. So knowledgeable, approachable and helpful throughout the whole financing process. We had a lot of questions and worries and they were so patient and professional, we had complete confidence leading up to closing. We loved the communication structure online, the insurance concierge that found us better insurance and for less money and our loan team that made everything so smooth. We recommend Veterans United to anyone looking to get a VA loan, they are second to none!

headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer Team Lead: Moya Brown

NMLS# 1493916

5 out of 5 Stars
headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

4.5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer Team Lead: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Matt Landis

Loan Officer Team Lead: Matt Landis

NMLS# 910611

Ready to see for yourself?

Experience first-hand why 379,954 homeowners give us a perfect score!

Check My Eligibility
4 out of 5 Stars

Mike Wilson, Patrick Newell, and Caitlin Germany were all outstanding. Everyone was very responsive and informative throughout the whole process. The only hiccup I had was not closing on the original date due to third party appraisal and confusion in wording. That part was a little frustrating but Mike did his best to reassure me that everything would be ok. The only reason this is not a 10 is because of that.

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars

They we're great at texting.

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars

Justin and dawn were amazing throughout the entire process!

headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

5 out of 5 Stars

Veterans United was incredible from start to finish - very proactive, excellent communication and they simply made the process so easy. Billy Chard and his team were amazing! They made the whole experience so smooth and efficient - it was a real pleasure to work with them.

headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Photo submission from Ronald B.

The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Eric Hermann

Loan Officer Team Lead: Eric Hermann

NMLS# 128481

5 out of 5 Stars

Veterans United were very professional especially Tim Spear and his team
They Meade sure that I understood whatever I was getting myself into as a first time homeowner and made sure I got the best interest.
I would recommend them to anyone who is willing to buy their home🥰🥰🥰

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

4 out of 5 Stars
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

4 out of 5 Stars

Loan officer was great. On occasion, it was difficult to know which of the other 4 individuals I needed to contact.

headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

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