Lance was amazing through this experience. He kept me informed and answered every email and text and call. He kept my spirits up when I was ready to give up. Thank you for helping me purchase our last home.
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
Whole team was fantastic!
Amazing team! Thank you everyone.
Jordan Showalter was really great to work with. He stayed on top of everything and communicated with me through every step. Thank you Jordan.
Kennedy Kugle was awesome throughout the whole process! His team even sent us a small housewarming/thank you gift for our new home. He worked with us to start within budget (even in the Hawai’i market) and we were able to get keys to our new home ahead of schedule. He took many of my phone calls outside of “normal business hours” to help keep us on track.
As a first time home buyer there was a lot of nervousness, but everyone involved from helping me build credit, and keeping me on track thru that phase was great.
The real estate agency, Brianna Crenshaw, did a phenomenal job, communicating, bringing a plethora of knowledge and understanding.
Craig has been there since the beginning, and we want to pass on our thanks for escorting us thru it all.
All the parts worked together and we are looking forward to the next chapter. Thank you all!
The whole experience was great. Sarah was on top of the whole process from the start. She always checked in after home tours and as soon as we were ready to make an offer-she contacted the agent and made sure they had all the necessary information. Once we were under contract the entire team was working hard to get to closing. Catrina checked in daily to confirm receipt of needed items or to let us know if we needed to get a document signed. Would highly recommend using Veterans United to any of our veteran friends! Thank you for making this process so easy!
EVERYONE at VU was outstanding- however I would recommend taking another look at Van Lines as a VU recommended moving source. Pack out team was horrible and a lot of non replaceable antique items were destroyed in the move from careless packing even when told special care needed to be taken while packing. (Large claim submitted soon)
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Aaron, Alison and the team did an awesome job bringing the dream to a reality
The staff was amazing, top notch. Any issue that came up they were instantly on top of it. I can not remember being so well taken care of during any business dealing. Any question was almost immediately answered and any concerns became highest priority. I can’t say enough but know that you all have my gratitude and as a veteran I am humbled by this gift made possible by you folks. Thank you very much!!
I would say my experience working with Veterans United was subpar.Being a first time home buyer is stressful enough, but sometimes not having clear instructions and having to go through so many tasks, made it worse.Though there were reasons that we had to keep pushing back the closing, such as the birth of my son, the winter weather, etc, however, this process took entirely too long to complete.We had to have our house appraised twice, we had to have THREE pest inspections, all of which cost money, the amount of items that we needed to upload, get approved, etc was just insane.I don’t feel as though there was any benefit at all to using my VA home loan other than potentially not having to put a down payment down, but even at that, the numbers in today’s economy are insane.Towards the end when we were going back and forth with our loan officer about potentially putting money towards buying down some points, it was so confusing. There were so many different figures given, I feel as though I was talked to like I wasn’t understanding them however, they were the ones not understanding my questions.I do know there are things out of my control and their control, such as interest rates, etc however, it over all was stressful and not a fabulous first time home buying experience.
Brandon and his entire team, as always "Go the Extra Mile" and ensure that a smile is always on our faces! Their attitude, professionalism, kindness and care certainly show through the efforts of this team! You never dropped the ball and kept in step with every timeline! There was no pressure, but I can certainly feel your enduring presence! You were always there with the right answers!I'm so glad to be a part of the VU family! Thank you so much!!!😇From a Joyful home owner, Tanja🤗🎉
Veterans United was available almost immediately when we needed them, even on the weekend. Very quick to answer our questions. The whole process was extremely easy, speedy, and all done electronically.
The downside: I would suggest that you understand what you have to pay for as a buyer. Our Loan officer led us to believe that our "buyer" closing costs were going to be paid by the seller (but we never negotiated through our realtor). Therefore, the initial suggested closing costs (in the beginning of the process of securing the loan) looked like we were going to have money coming back to us. Fast Forward: at the end, days before closing, that was NOT the case, we needed almost $4000 to close.
Final: Make sure you understand what you have to pay for whether you are a buyer or seller. Negotiate if you want something different.
Jeremy was great! I can’t speak on anyone else because I really didn’t speak or have too much communication with any one else besides Noah and I really didn’t like his customer service.
