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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
464,253 reviews
779 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 464,253 unfiltered reviews

5 out of 5 Stars

My team made it super easy, I should of done this years ago.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Aaron Mallett

Loan Officer: Aaron Mallett

NMLS# 2703104

5 out of 5 Stars
Photo submission from James S.

From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars

Very professional and readily available. To do list is a good way to handle all the paperwork and legwork. Updates and contact with title company and builder/seller handled tactfully. Thanks for being so conscientious.

headshot image of Jackson Franklin

Loan Officer: Jackson Franklin

NMLS# 2773820

5 out of 5 Stars

Chris and his team were incredible to work with. They did a great job. Kept their promises to the best of their ability and always treated us with respect. They literally wrote two mortgages for us in a month and they still made sure we closed on the date we requested. This was the easiest and best mortgage experience we have ever had. Customer for life! Thank you.

headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars

Best of the best

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Ethan Massey

Loan Officer: Ethan Massey

NMLS# 2368783

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5 out of 5 Stars

No matter what happened, my loan team was right there to help me get where I am now... A 1st time home owner...I have and will continue to tell my fellow battle buddies call and trust the process...

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars

Brice and his supporting team went above and beyond to help us secure our "Fort Retirement." He patiently answered all our questions and eased all of our concerns in a financial market that can cause anyone stress. Especially, when making such a life impacting decision.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars

It was a very long and tedious Journey. But Max and Eric stuck by my wife and myself for the better part of Four Years of House searching. From Georgia to CT, The team and Him stuck by us relentlessly. And we thank you.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Photo submission from Julie H.

Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars

Outstanding im a Homeowner with a manageable rate your team had lots of knowledge

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars

It was a very easy process, Joe and hid team did a really good Job.

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars

Dane was absolutely amazing. The entire team worked very hard to get me into my beautiful new home. They even left a gift in the home for me and my family. It was a great experience all around.

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

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5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Katie Smith is the bomb! Fun dealing with her and very courteous, knowledgeable and professional. Very responsive.

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
headshot image of Sean Newcomb

Loan Officer: Sean Newcomb

NMLS# 2774698

5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Photo submission from Timothy D.

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars

10/10 Highly Recommend!
Selling a house and buying a new one simultaneously is no small task, but Veterans United made the entire mortgage process seamless. They helped me navigate the underwriting and documentation steps with zero headaches, ensuring everything lined up perfectly for my new home purchase. The team is incredibly responsive, knowledgeable, and truly cares about veterans. Five stars all the way!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars

Highly recommend, very easy from start to finish but there is an upkeep you have to do to progress further.

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

4 out of 5 Stars
headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

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